Castor Lodge Care Home

Splash Lane, Castor, Peterborough PE5 7BD
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9.5 36 Reviews
  • Castor Lodge Care Home, Peterborough
Castor Lodge care home, in Castor near Peterborough, offers a luxury lifestyle and the choice to live as you usually would, with the addition of company (and no housework).

The home can accommodate up to eighty residents. It is equipped with state-of-the-art facilities to cater for a variety of care needs, and specialises in residential care, dementia care and short-term respite care.

The home features its own village street, which serves as the lively heart of the Castor Lodge community. As well as bright, spacious communal areas and landscaped gardens, residents can enjoy a range of meaningful activities every day.

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Care Provided by Castor Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cerebral Palsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Priya Jassar (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Castor Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,700
    • Self-Funded Residential Dementia Care from £1,700
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Residential Dementia Care from £1,750

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Castor Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, please see the latest visiting policy on the website.


  • Parking

  • There is a large on-site car park.


Castor Lodge Care Home Reviews (36)

Total of 36, showing 1-20
9.5

Castor Lodge Care Home has a Review Score of 9.5 (9.493) out of 10, based on 13 reviews in the last 2 years. Over all time Castor Lodge Care Home has 36 reviews.

Overall Experience

  • 33
  • 1
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  • 0

Date Published

36
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23

Review from Kenneth W (Respite Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently underwent major surgery and as I am sole carer for my wife, I booked a weeks respite care for myself for the period after leaving hospital and two weeks covering that time and my stay in hospital for my wife.
This turned out to be an excellent decision. The care that I received was first
class and I was secure in the knowledge that my wife was similarly being looked after.
All of the staff were so friendly and helpful and I would recommend the home to anyone who is in need of care.

Reply from Priya Jassar, Home Manager at Castor Lodge Care Home

Thank you for taking the time to review Castor Lodge. We are so pleased you enjoyed your respite stay, I will be sure to share your kind words with our staff team. Please pop back to see us anytime! Best Wishes,


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Review from Sandra C (Daughter-in-law of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My father in law was in Castor Lodge and enjoyed his stay but it seems that personal belongings go missing and nobody seems bothered about it as when he passed they had lost his gold wedding ring and wallet but they are not bothered about investigating it as we were always told the items were in the
safe but apparently it was a lie.
So it seems that sticky fingers are about.

Reply from Anita Rowley, Area Manager at Castor Lodge Care Home

We are very sorry that your family's experience at Castor Lodge did not meet our usual high standards. We thoroughly investigated your concerns, and the outcome of that investigation was shared with you as per policy and procedure. Our contracts contain clear stipulations about personal belongings and please be assured that all our staff undergo criminal checks as per the debarring and disclosure service. We thank you for bringing your concerns to our attention and once again we are deeply sorry.


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Review from Shelia H (Friend of Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For a year, my friend lived in Castor Lodge Care Home and I visited him every 3 weeks or so when someone would drive me there as I am 92.
I think it would not be possible to find a better care home in the whole country. The building is spacious, very well kept and is very welcoming. Very nice meals
are provided each room cleaned daily, and lots of activities to join if residents choose. Totally first class.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Castor Lodge Care Home

Thank you so much for your kind words, it has been our pleasure to care for your dear friend in Castor Lodge.


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Review from V P (Respite Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came for two weeks of respite care to give my family and myself a break. I found all the residents and staff were very welcoming and Castor Lodge came to be a real home from home. The care from all the staff was excellent and the food was first-class. There were lots of inclusive activities to suit
all as well as quiet places to sit. You never feel alone here. Friends and family are always welcome. I look forward to visiting again soon.
I did have an unexpected health problem whilst I was here which was dealt with promptly and professionally to the relief of my family. Thank you.

Reply from Shirley Woods, Home Manager at Castor Lodge Care Home

Thank you for your kind words. It is lovely to read that you enjoyed your stay with us, I will pass on your kind words to the rest of the Castor Lodge Team, and we all look forward to seeing you soon.


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Review from Roy H (Brother of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has now had two respite stays in Castor Lodge Care Home and they have been excellent. My sister now calls it her home. Everyone is kind, caring and understanding. Myself and my sister wish to thank all the staff for being there for us when we needed them most. Thank you.

Reply from Nina Rogers, CRM Lead at Castor Lodge Care Home

Thank you for your positive review of Castor Lodge Care Home. It is wonderful to read that your sister enjoys Castor Lodge. Your kind comments are appreciated and will be shared with the full staff team.


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Review from H B (Daughter of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by everyone at Castor Lodge is excellent. My dad is content and the most relaxed I have seen him in a long time. There is always someone around who is happy to answer any questions I may have. I would happily recommend the care home to anyone.

Reply from Laura Mills, Customer Relations Manager at Castor Lodge Care Home

Thank you so much for your ongoing support and its our pleasure to be here for you both.


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Review from Sandra J (Respite Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My respite stay at Castor Lodge was excellent in all areas. New things can be very daunting when you are unwell, but the friendly and warm atmosphere was coupled with the obvious intention of every member of staff to make my stay enjoyable and relaxing. My thanks to all.

Reply from Laura Mills, Customer Relations Manager at Castor Lodge Care Home

Thank you so much for your lovely comments, Sandra. Caring for you was our absolute pleasure.


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Review from L S (Daughter of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and professionalism shown to my relative have been superb. All staff are caring and loving, they go above and beyond to ensure residents feel special at what is a very difficult transition. Activities are amazing and much effort is put into obtaining views from residents and relatives. Medical
updates and communication are very good. All queries have been promptly dealt with and resolved. My relative is safe, enriched and thriving at Castor Lodge Care Home.

Reply from Natalie White, Home Manager at Castor Lodge Care Home

Thank you for taking the time to leave a review for Castor Lodge Care Home, we are delighted your relative has settled in so well with us. We will pass your kind words on to the staff team.


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Review from D A (Respite Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home was comfortable and clean, the food was good, the staff were very kind, helpful and cheerful. I quite enjoyed my stay there while my daughter was on holiday and would recommend the whole service to friends.

Reply from Laura Mills, Customer Relations Manager at Castor Lodge Care Home

You are always welcome. Thank you for your support.


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Review from Hannah F (Respite Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I enquired about a stay at Castor Lodge Care Home to follow knee replacement surgery. I felt I needed somewhere for a short period to recover from surgery before going home. We live in a house with steep stairs and an upstairs loo!
From my initial enquiry, I was dealt with nothing but kindness, efficiency
and care.
At the last minute, my surgery was brought forward by a few days, traumatic enough in itself but I wasn't to feel I'd be anything other than welcomed when I arrived even though it was a bank holiday.
From the moment I arrived, somewhat bruised, battered and a little shocked, nothing was too much trouble.
I had all the attention I needed at the touch of a button, was always dealt with kindly and the catering was wonderful, served every mealtime in my room with a smile.
I can only thank everyone for making a traumatic experience much easier to bear. I only wish I'd been mobile enough to experience everything they had to offer. Thank you to everyone there!

Reply from Laura Mills, Customer Relations Manager at Castor Lodge Care Home

It was our absolute pleasure to look after you after your surgery and you are of course welcome if you ever need us again. Care homes aren't always about permanent care. It's to support after surgery or ill health, enabling people to return home well and cared for and ready for the next chapter.


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Review from Ann G (Daughter of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled remarkably well into Castor Lodge Care Home which is a great achievement for all concerned.
The staff are attentive. All her needs are met and despite her being very adept at complaining, she is complimentary about the place.
I am pleased that she has finally settled into a
home where she is content and enjoying life to the best of her ability.

Reply from Laura Mills, Customer Relations Manager at Castor Lodge Care Home

Thank you for your kind review. We're so happy things have gone well. Your help has helped us to deliver the care your mum requires. The more we're all on the same page the better. Proof of perfect partnerships.


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Review from Anne S (Wife of Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into Castor Lodge Care Home in March after four weeks in hospital.
He was very weak and frail but has made very good progress with the excellent care at Castor Lodge. Castor Lodge has all the equipment needed for his care.
As an owner of a care home and nursing home in the 70s, I
know what I am talking about when I say there is nothing to complain about at Castor Lodge.
All staff are kind and the home has a lovely atmosphere and is a pleasure to visit on a daily basis.

Reply from Laura Mills, Customer Relations Manager at Castor Lodge Care Home

Thank you for such a lovely review. This is a recommendation indeed with your experience and knowledge. Our team will love reading your incredibly kind words.


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Review from Penny M (Daughter of Resident) published on 30 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt very confident about Castor Lodge Care Home from the moment I first arrived to look around. The physical environment is fabulous with the home located on the edge of a lovely village with views out over the countryside. Residents have a lot of personal space and good facilities in their individual
rooms and there are many smart and comfortable communal areas for activities and socialising, including well-kept gardens. The staff are amazing, caring, encouraging and supportive of residents and their families alike. There is always someone on hand to help and communication with the home is very easy. I have complete peace of mind that my parents are safe and cared for and their physical and emotional needs are being looked after very well.

Reply from Laura Mills, Customer Relations Manager at Castor Lodge Care Home

Thank you so much for kind words and support for staff who are indeed all amazing. With thanks, the Country Court team.


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Review from Michelle H (Daughter of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the care home are always very welcoming, there is always a lovely, warm atmosphere. The range of activities varies from week to week which accommodates most people and the quality of the care given is done with empathy and compassion. Each resident is treated with respect and as an individual.

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Review from L E (Daughter-in-law of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my professional and personal experience, I have visited many care homes and I know an exceptional one when I see it. Castor Lodge Care Home is one. The management team are dedicated to providing a safe, caring, happy and stimulating environment for the residents and they encourage high standards
from all their staff. Relatives and carers are warmly welcomed and supported and communication between them and the home is good. We, as her family, are always confident that t he very best is being provided for our dear mother-in-law at Castor Lodge.

Reply from Laura Mills, Customer Relations Manager at Castor Lodge Care Home

Thank you so much for your lovely review. Your thanks and appreciation of our amazing team will be shared and very welcomed.


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Review from Thane P (Daughter of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved here in August. It was a huge thing for her so close to her 102nd birthday. From the very first moment, she was made welcome and to feel safe and at home. She loves Castor Court, has made friends and looks so well now. Sprucely turned out, treated with respect and dignity. Our relief
is palpable.

Reply from Laura Mills, Customer Relations Manager at Castor Lodge Care Home

Thank you for your kind review. It has been our pleasure to welcome you all to our ever-growing family.


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Review from R M (Respite Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greeted by the customer relations manager on arrival on 18th July 2022, suitcase and clothes were unpacked and hung in the wardrobe. All staff are extremely helpful and polite. Food is excellent and well cooked, five-star. The customer relations manager typed a proposal for a magazine. A volunteer was
very attentive to my needs. Experienced urinary incontinence (treated well). Endless supplies of caffè latte in the bistro! The manager is colourfully dressed and smart.

Reply from Laura Mills, Customer Relations Manager at Castor Lodge Care Home

Thank you for your lovely feedback. And it's a pleasure to have you back with us again for another respite stay. We've obviously got those caffè latte's well made.


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Review from S H (Wife of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Never thought a care home could be so exceptional. The building and facilities are as good, if not better than many five-star hotels! The food was outstanding and most enjoyable with a good variety. As for the staff, management and carers, they were all very kind and always available. Very well organised.
Overall
100%. Could you organise the weather better so more time could be spent outside?

Reply from Natalie White, Home Manager at Castor Lodge Care Home

Thank you for taking the time to leave a review for Castor Lodge Care Home, we are very pleased to hear that you are so pleased with our care and support here at Castor. It is our pleasure to care for your husband and we are also hoping for more sunny days to enjoy our beautiful garden.


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Review from D B (Husband of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very content with the care afforded to my wife. This is supported by our three sons and the whole family, including her brother and sister.

Reply from Natalie White, Home Manager at Castor Lodge Care Home

Thank you for leaving a review for Castor Lodge Care Home, we are pleased to hear that you are happy with our care for your wife, it is our pleasure to care for her as part of our family here at Castor Lodge.


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Review from Adam F (Son of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

1st experience of a care home. Was looking for 4 weeks' respite for my mum. Was initially wowed by the reception/lobby/outside grounds. Given a tour by the manager and all seemed great, looking back at it now and with more knowledge, there were a few red flags. Was given a strong impression that they
were dementia "experts", yet flooring/bathrooms were in grey which is a big no-no with dementia as it's seen as a big hole by the patient. We booked and pre-paid for 4 weeks. 1st week started seeing things that we weren't happy with including food that was not cut up. Dehydrated as left to decide when they want a drink. Personal hygiene not up to standard. Day trip out with no food or water, expected patients to pay. How does that even work with dementia? thankfully bus driver bought my mum lunch. Removed her from the home after 10 days which caused a lot of stress, manager admitted they didn't have the staff. Looking elsewhere now with a good view of how things shouldn't be done.

Reply from Laura Mills, Senior Customer Relations Manager at Castor Lodge Care Home

Thank you for sharing your thoughts and we certainly take your comments seriously. Caring for someone living with Dementia can be a challenge when we don’t have all of the facts enabling us to best support someone. Given a little more time your concerns would have been quite easily resolved by working with us, as this is often a joint and shared journey for everyone involved. We do try to deliver the best possible care but there are times when things don’t work out due to the complexities of the disease. Again, I can only pass on our apologies that things have not worked out at Castor on this occasion, despite getting it right for so many others. We wish you and your family well in sourcing care elsewhere.


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Current Review Score: 9.5 (9.493)

Overview of Review Score

The Review Score of 9.5 (9.493) out of 10 for Castor Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Castor Lodge Care Home is calculated as follows: ( (120 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 152 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.75 Points relating to the number of positive Reviews for Castor Lodge Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 12 Positive Reviews ÷ 16 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (3)

Priya

Priya Jassar

Job Title: Home Manager

Joined: 2024

Priya has a genuine passion for providing outstanding care, her focus is on creating a warm and welcoming environment for everyone at Castor Lodge. Her dedication to improving the lives of residents is at the heart of everything she does. Priya is supported in her role by our experienced operations team.


Susan

Susan Roberts

Job Title: Receptionist

Joined: 2021

Susan is one of the first people to greet you on arriving at the home. With a sunny disposition and loves getting to know people from all walks of life.


Morgan

Morgan Hicks

Job Title: Senior Customer Relations Manager

Joined: 2019

Our dedicated Senior Customer Relations Manager is Morgan Hicks, Morgan will be your first point of contact for making an enquiry for care at Castor Lodge. Morgan can also help you through the whole journey of moving into our home, this includes: Answering any questions you have, helping to organise the move into our home and ensuring you or your loved one settles into life at Castor Lodge. All our Customer Relations Managers are Dementia Friends or Dementia Champions and will happily share their knowledge and experience of caring for people who are living with dementia. Whether it’s signposting, assistance and advice or just a friendly ear, Morgan is here to talk you through anything you need.


Frequently Asked Questions about Castor Lodge Care Home

What types of Care is Castor Lodge Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Castor Lodge Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Castor Lodge Care Home have?

There are 68 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Castor Lodge Care Home?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Castor Lodge Care Home to the centre of Peterborough?

4.1 mile(s) as the crow flies, distance by road may be significantly further.