open for visitors 24 hrs
Carpark on site x2 disabled spaces
Droitwich Mews Care Home - Avery Healthcare has a Review Score of 9.9 (9.865) out of 10, based on 41 reviews in the last 2 years. Over all time Droitwich Mews Care Home - Avery Healthcare has 115 reviews.
Review from M H (Relative of Resident) published on 19 February 2025
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Reply from Hannah Atkinson, Home Manager at Droitwich Mews Care Home - Avery Healthcare
It sounds like your friend had a wonderful and meaningful celebration at The Mews, surrounded by love and care from the team and everyone involved. The afternoon tea must have been such a special occasion for everyone who attended, especially with the effort put in by the Chef and the team. Moments like these really show the importance of community and the bonds that are formed. Its heart-warming to hear how much care went into making it all memorable.
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Review from Nigel H (Friend of Resident) assisted by family/friend published on 19 February 2025
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Reply from Hannah Atkinson, Home Manager at Droitwich Mews Care Home - Avery Healthcare
It sounds like your friend had a wonderful and meaningful celebration at The Mews, surrounded by love and care from the team and everyone involved. The afternoon tea must have been such a special occasion for everyone who attended, especially with the effort of the Chef and the team. Moments like these show the importance of community and the bonds formed. It's heart-warming to hear how much care went into making it all memorable.
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Review from M P (Son of Resident) published on 6 February 2025
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Reply from Hannah Atkinson, Home Manager at Droitwich Mews Care Home - Avery Healthcare
Thank you so much for saying that. We are really grateful for the opportunity to care for her, and it means a lot to hear such kind words.
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Review from Isobel M (Sister of Resident) published on 22 January 2025
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Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare
Thank you so much for your kind review! We're thrilled to hear that you've had such a positive experience with our staff. We take great pride in creating a welcoming, caring environment for our residents, and it's wonderful to know that this has been reflected in your experience. Your feedback is greatly appreciated and encourages us to continue providing the best care possible.
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Review from Anita C (Daughter of Resident) published on 17 January 2025
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Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare
Thank you so much for your kind and thoughtful review. We're so glad we could support you and your family during such a challenging time. It's wonderful to hear that the care team made your dad's stay special over Christmas, and we truly appreciate you recognising their kindness and professionalism. Our staff are dedicated to providing not just excellent care, but also a warm and welcoming environment, so your words mean a lot to us. We're also pleased you found the home to be clean and well-decorated we strive to create a comfortable and caring space for all our residents. Thank you again for sharing your experience with us!
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Review from W P (Daughter of Resident) published on 16 January 2025
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Reply from Hannah Atkinson, Home Manager at Droitwich Mews Care Home - Avery Healthcare
It sounds like your mum had a wonderful birthday celebration, and it's heart-warming to hear how well she's settled in at Droitwich Mews. The welcoming atmosphere, thoughtful activities, and caring staff all seem to have made a positive difference in her life. It's so reassuring to know that she is happy and thriving in her new home. What a lovely, supportive environment for her to enjoy her days!
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Review from M S (Sister-in-law of Resident) published on 2 January 2025
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Reply from Hannah Atkinson, Home Manager at Droitwich Mews Care Home - Avery Healthcare
Thank you for sharing this update. I'm so glad to hear that things have improved at Droitwich Mews, especially after what sounds like a challenging period. It's great that the overall atmosphere and the care have been lifted, and it's always heartening to see positive changes reflected in your relatives well-being. If theres anything more we can do to continue supporting the improvements, please dont hesitate to reach out.
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Review from Amanda J (Daughter of Resident) published on 19 December 2024
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Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare
Thank you so much for your heartfelt feedback. We are truly touched by your kind words and delighted to hear that your mum is receiving the care and support she deserves. It's wonderful to know that we have been able to bring you comfort and reassurance during your visits. Your recommendation means a lot to us, and we are committed to continuing to provide the highest level of care for your mum and all our residents. Thank you for trusting us with her care it's an honour to be a part of her journey.
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Review from H W (Daughter of Resident) published on 19 December 2024
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The staff are approachable and friendly. They tailor their care to the individual's needs and wants and have taken time to listen to the things that are important to my mother and give her opportunities to do things they know she'll enjoy.
Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare
Thank you so much for your wonderful feedback. We are overjoyed to hear about the positive transformation in your mother since moving to Droitwich Mews. It's heartwarming to know that she feels safe, cared for, and happy while being able to engage in activities she loves. Our team takes great pride in creating a supportive environment where residents can maintain their independence while receiving attentive care tailored to their unique needs and preferences. It's incredibly rewarding to know that we've been able to bring joy and fulfilment to your mother's life-and peace of mind to yours. Thank you for sharing your experience and for trusting us to care for your mother. We'll continue to do everything we can to make her experience at Droitwich Mews as enriching and enjoyable as possible.
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Review from R W (Stepdaughter of Resident) published on 19 December 2024
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Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare
Thank you so very much for your 5-star review. We are so pleased your experience with us here at Droitwich Mews has been so wonderful. We will always continue to ensure to provide the very best care and support for our residents and families.
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Review from J S (Wife of Resident) published on 11 December 2024
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Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare
Thank you so much for your wonderful 5-star review! Were thrilled to hear that you had such a positive experience with us. Our team is dedicated to providing compassionate and personalized care, and it means the world to us to know that our efforts have made a difference.Your kind words motivate us to continue striving for excellence. If theres ever anything more we can do to support you or your loved one, please dont hesitate to let us know.
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Review from Paul W (Son of Resident) published on 20 November 2024
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Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare
Thank you so much for taking the time to share such a heartfelt review of our home. We are truly touched by your kind words and are so pleased to hear that your mum has settled in quicker than anticipated.We understand how emotional and significant this step can be, and it's our privilege to support both our residents and their families during this transition. It's wonderful to know that our team's care, warmth, and dedication have provided the relief and comfort you needed as a family.Please know that we are always here to ensure your mom continues to feel at home, engaged, and cared for. If there's ever anything more we can do to make her stay even better, don't hesitate to let us know.Thank you again for your trust in us - your kind words mean the world to our entire team.
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Review from Christine M (Friend of Resident) published on 27 September 2024
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Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare
Thank you so much for your wonderful 5-star review! We are delighted to hear that you had such a positive experience with our care home. Our team works tirelessly to ensure that every resident receives the best possible care and attention. It's incredibly rewarding to know that our efforts have made a difference. If there's ever anything more we can do, please don't hesitate to let us know. Thank you again for your trust and support!
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Review from Claudia H (Daughter of Resident) published on 13 August 2024
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Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare
Thank you so much for your lovely review of our home. We are so pleased that your expereince with us has been positive. We strive to meet excellence in every department at Droitwich Mews so thank you for eiewing us so highly!
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Review from J B (Sister-in-law of Resident) published on 20 May 2024
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Reply from samantha buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare
Thank you so much for your review and kind words about our home. We are so pleased the staff are welcoming and accommodating. So pleased that your family members are happy and settled at our home.
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Review from M W (Friend of Resident) published on 17 April 2024
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Reply from samantha buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare
Thank you so much for your 5-star review we are so pleased you found Droitwich Mews so welcoming, we aim to make sure residents feel as if they are having a holiday and it is wonderful to hear that we met the expectations. We hope to welcome you to Droitwich Mews again soon.
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Review from L E (Daughter of Resident) published on 11 April 2024
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Reply from samantha buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare
Thank you so much for your 5* review of our home! We are so pleased that Dad enjoyed his rest here at Droitwich Mews we hope to see him soon for his cream tea!
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Review from Alison R (Daughter of Resident) published on 31 January 2024
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Reply from samantha buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare
Thank you so much for your 5 star review. We really appreciate your kind words and we are so glad we were able to keep you updated reguarly during this time. We are so glad your family is happy with Droitwich Mews as your loved one's care home.
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Review from Giles J (Regular Volunteer) published on 10 January 2024
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Reply from Samantha Buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare
Thank you so very much for your five star review of our home. We are so pleased you are always made to feel welcome and that you enjoy visiting us. The residents take a lot of comfort from your visits, we look forward to welcoming you in the new year.
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Review from Gillian D (Daughter of Resident) published on 10 January 2024
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Reply from Samantha Buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare
Thank you so much for your five star review of our home. We are so very proud of our staff and the work they do here to make sure all our residents have the very best experience. We had a wonderful Christmas here at the home and we are pleased that you were able to be a part of it.
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The Review Score of 9.9 (9.865) out of 10 for Droitwich Mews Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.865 for Droitwich Mews Care Home - Avery Healthcare is calculated as follows: ( (423 Excellents x 5) + (55 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 483 Ratings = 4.865
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Droitwich Mews Care Home - Avery Healthcare is based on 41 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 41 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2024
I began my journey in the care sector within domiciliary care, where I quickly progressed to a senior role. From there, I moved into care homes, advancing from Senior Care Assistant to Care Manager, Deputy Manager, and ultimately to Care Home Manager. In my previous role, I was proud to lead my team in achieving a "Good" rating from the CQC.
Since September 2024, I have had the privilege of managing Droitwich Mews. Every day in this role has been deeply fulfilling, thanks to the incredible residents, dedicated staff, supportive families, and enthusiastic volunteers who make this home so special. I was welcomed into the Droitwich Mews family with open arms, and I am committed to maintaining and building upon the high standards of excellence that define our home.
I firmly believe that laughter and happiness are vital to the well-being of everyone in the home. At Droitwich Mews, these qualities shine in abundance, creating a warm and joyful environment for all.
Job Title: Deputy Manager
Joined: 2024
I have worked in care since I was 18 years old, working in a nursing home in Leamington, I never dreamed at 18 that I would enjoy care as much as I do.
I started as a care assistant and worked my way up to manager and then due to personal circumstances I had to leave management. Again, I have worked my way up from care assistant to Deputy.
I like working in care because just seeing a smile on a resident’s face when they doing what they enjoy is magic, every day is different, and I like it when you can fulfil a resident's wishes, not many people can say but I actually do love my job
Job Title: Customer Service Manager
Joined: 2023
I have worked within the care industry for 15 years, starting as a Care Assistant, and then having the incredible opportunity to work for Alzheimer's Society as an Events and Customer Service Coordinator. I then became a lead Well Being Coordinator, where I found my passion for marketing/social media influence, which encouraged me to move into the sales and marketing side of the care industry as The Customer Services Manager here at Droitwich Mews. I really enjoy every aspect of my role, giving our residents the best customer service is a real highlight for me, also hosting events within the home and bringing together the community is always so much fun! I feel very lucky to be part of the team here at Droitwich Mews, we really are one big family!
Job Title: Customer Service Advisor
Joined: 2021
I began my journey by first caring for my parents, particularly my mother at the end of my life. The nurse who visited said I was made for the job! I then started cleaning for a few old ladies, which morphed into shopping & personal care and companionship. I tried domiciliary care, but never felt I had enough time to do a good job. Covid came along, and my career path changed! I became a Community Champion for a well-known supermarket. It was because of this I heard about Droitwich Mews. I offered to support the home with raffle prizes etc. The Customer Service manager at the time asked if I would like to join the team! I started at Droitwich Mews on the care team, and then I was offered the position of customer service assistant, and I am happy to say I love it! I get to support residents and chat with them and their relatives. It’s a lovely home and I am proud to be a part of it.
Job Title: Maintenance
Joined: 2021
Martin has been working within the maintenance department of 4 different care homes for the past 15 years. Starting with Avery in 2021, Martin brings the knowledge and skills that he has learned within the building trade since the age of 17. Martin is very well-liked by our residents here at Droitwich Mews and is a complete asset to the team. Martin specialises in plumbing and heating which he thoroughly enjoys.