Droitwich Mews Care Home - Avery Healthcare

Mulberry Tree Hill, Droitwich WR9 7SS
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9.9 115 Reviews
  • Droitwich Mews Care Home - Avery Healthcare, Droitwich
Droitwich Mews, is a 70-bed care home spanning three floors, providing residential and respite care.

Residents benefit from a range of amenities, including a café, library, state-of-the-art cinema, spa room and hair salon. The lounge and garden room provide serene spaces for residents, with a delightful view of a working garden that green-thumbed residents take pleasure in tending to.

Specialising in dementia care, the home includes a dedicated floor for memory care featuring two lounges, a games room and a café where friends and family can gather for tea and cake. The strong relationships established between staff and residents contribute to the home's standing as one of the premier dementia care homes in Droitwich.

Renowned for its friendly atmosphere, Droitwich Mews stands out among care homes in Droitwich. The dedicated team, adorned with warm smiles, welcomes residents daily, creating an ambience of laughter and their commitment to building close bonds fosters a sense of family within the care home community.

Care Provided by Droitwich Mews Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Physiotherapy

Good to Know

  • Person in charge
  • Hannah Atkinson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Droitwich Mews Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
  • (these prices are only a guideline, please contact Droitwich Mews Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • open for visitors 24 hrs


  • Parking
  • Carpark on site x2 disabled spaces


Droitwich Mews Care Home - Avery Healthcare Reviews (115)

Total of 115, showing 1-20
9.9

Droitwich Mews Care Home - Avery Healthcare has a Review Score of 9.9 (9.865) out of 10, based on 41 reviews in the last 2 years. Over all time Droitwich Mews Care Home - Avery Healthcare has 115 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

The Chef and his team provided an afternoon tea in memory of our relative on Tuesday 21st January 2025. All the residents an Salwarpe joined in. The food, setting and ambience was excellent. There were a few emotional moments. My family felt humbled by the care provided for my family member and especially
for this celebration. The Chef provided fabulous afternoon tea. Croissants oozing warm brie and cranberries were a favourite. Please add to the residents menu. Thank you to your team.

Reply from Hannah Atkinson, Home Manager at Droitwich Mews Care Home - Avery Healthcare

It sounds like your friend had a wonderful and meaningful celebration at The Mews, surrounded by love and care from the team and everyone involved. The afternoon tea must have been such a special occasion for everyone who attended, especially with the effort put in by the Chef and the team. Moments like these really show the importance of community and the bonds that are formed. Its heart-warming to hear how much care went into making it all memorable.


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Overall Experience  Overall Experience 5.0 out of 5

Our dear friend who was a resident at the Mews for 2 years was looked after with love and compassion by the team. Her life was beautifully celebrated at an afternoon tea party on Tuesday 21st January. All the team went above and beyond to make it a very special occasion. The food was fabulous, prepared
by the Chef and his team. It was enjoyed by all the residents, friends and relatives on Salwarpe. Many thanks to all the team at The Mews

Reply from Hannah Atkinson, Home Manager at Droitwich Mews Care Home - Avery Healthcare

It sounds like your friend had a wonderful and meaningful celebration at The Mews, surrounded by love and care from the team and everyone involved. The afternoon tea must have been such a special occasion for everyone who attended, especially with the effort of the Chef and the team. Moments like these show the importance of community and the bonds formed. It's heart-warming to hear how much care went into making it all memorable.


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Overall Experience  Overall Experience 4.0 out of 5

My mother is kept clean and warm, she is well looked after and well fed. She is in a safe and caring environment.

Reply from Hannah Atkinson, Home Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for saying that. We are really grateful for the opportunity to care for her, and it means a lot to hear such kind words.


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Overall Experience  Overall Experience 5.0 out of 5

The staff are always very welcoming and smiling. Gentle and caring with residents. Home gives the impression of good management.

Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your kind review! We're thrilled to hear that you've had such a positive experience with our staff. We take great pride in creating a welcoming, caring environment for our residents, and it's wonderful to know that this has been reflected in your experience. Your feedback is greatly appreciated and encourages us to continue providing the best care possible.


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Overall Experience  Overall Experience 5.0 out of 5

I contacted Droitwich Mews needing urgent respite care when my elderly mum became unwell and couldn't look after my dad. From the first contact with reception to the care staff that visited the house to access him everyone was kind and professional. They put us all at ease at a really difficult time.
Dad stayed over Christmas, the staff made it special for all the residents. They welcomed my mum and the rest of the family when they were working and not with their own loved ones. The home is spotless, beautifully decorated but it's the staff that make it shine.

Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your kind and thoughtful review. We're so glad we could support you and your family during such a challenging time. It's wonderful to hear that the care team made your dad's stay special over Christmas, and we truly appreciate you recognising their kindness and professionalism. Our staff are dedicated to providing not just excellent care, but also a warm and welcoming environment, so your words mean a lot to us. We're also pleased you found the home to be clean and well-decorated we strive to create a comfortable and caring space for all our residents. Thank you again for sharing your experience with us!


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Overall Experience  Overall Experience 5.0 out of 5

Mum recently celebrated her birthday. We visited her in the afternoon and were made so welcome. We settled in the lounge and we were served hot drinks and a beautiful birthday cake was brought out to mum. Her great grandchildren were also given drinks and played with the selection of board games available
in the lounge. Since moving in six months ago mum has settled really well and is the happiest I've seen her in ages. There is an excellent programme of activities and exercise classes which mum enjoys participating in. The staff are all friendly and nothing is too much trouble. Moving into Droitwich is the best thing mum could have done.

Reply from Hannah Atkinson, Home Manager at Droitwich Mews Care Home - Avery Healthcare

It sounds like your mum had a wonderful birthday celebration, and it's heart-warming to hear how well she's settled in at Droitwich Mews. The welcoming atmosphere, thoughtful activities, and caring staff all seem to have made a positive difference in her life. It's so reassuring to know that she is happy and thriving in her new home. What a lovely, supportive environment for her to enjoy her days!


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Overall Experience  Overall Experience 4.0 out of 5

Things have improved a lot over the last few months. Our relative became a resident at Droitwich Mews in July 2023. Initially, things were very good but then following changes in staff, lack of activities the standard of care deteriorated and it was noticeable in our relatives' behaviour. Over the last
few months, things have improved noticeably and there is a happier buzz around the home.

Reply from Hannah Atkinson, Home Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you for sharing this update. I'm so glad to hear that things have improved at Droitwich Mews, especially after what sounds like a challenging period. It's great that the overall atmosphere and the care have been lifted, and it's always heartening to see positive changes reflected in your relatives well-being. If theres anything more we can do to continue supporting the improvements, please dont hesitate to reach out.


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Overall Experience  Overall Experience 5.0 out of 5

Mum moved into the Mews 18 months ago. I am absolutely delighted with the care and support she has received. In fact I have recommended the Mews on at least 2 occasions. It's not easy visiting mum with dementia but I always walk out with a smile on my face and warmth in my heart knowing that she is
in the best place possible.

Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your heartfelt feedback. We are truly touched by your kind words and delighted to hear that your mum is receiving the care and support she deserves. It's wonderful to know that we have been able to bring you comfort and reassurance during your visits. Your recommendation means a lot to us, and we are committed to continuing to provide the highest level of care for your mum and all our residents. Thank you for trusting us with her care it's an honour to be a part of her journey.


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Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Droitwich Mews a few months ago and the transformation in her has been nothing but positive. When she was living at home alone she struggled with everyday living tasks and had little interaction with others. This had made her sad and lonely. Her move to Droitwich Mews has been a hugely
positive experience. She loves her new home as there is caring, respectful and attentive care for her whenever she needs it, but also an environment where she is encouraged to be as independent as she is able to be. My mother has no regrets about making the move into the Mews, and I can now relax in the knowledge that she is safe, cared for, happy and socialising. My mother participates in tai chi, yoga, art club and more! She gets to go on trips too, which she loves.


The staff are approachable and friendly. They tailor their care to the individual's needs and wants and have taken time to listen to the things that are important to my mother and give her opportunities to do things they know she'll enjoy.


Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your wonderful feedback. We are overjoyed to hear about the positive transformation in your mother since moving to Droitwich Mews. It's heartwarming to know that she feels safe, cared for, and happy while being able to engage in activities she loves. Our team takes great pride in creating a supportive environment where residents can maintain their independence while receiving attentive care tailored to their unique needs and preferences. It's incredibly rewarding to know that we've been able to bring joy and fulfilment to your mother's life-and peace of mind to yours. Thank you for sharing your experience and for trusting us to care for your mother. We'll continue to do everything we can to make her experience at Droitwich Mews as enriching and enjoyable as possible.


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Overall Experience  Overall Experience 5.0 out of 5

Absolutely fabulous care home with supportive, friendly and caring staff, not just for the relatives staying here but for the families too. I can't think of anywhere else I would like my stepdad to be it is such a wonderful place.

Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so very much for your 5-star review. We are so pleased your experience with us here at Droitwich Mews has been so wonderful. We will always continue to ensure to provide the very best care and support for our residents and families.


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Overall Experience  Overall Experience 5.0 out of 5

Droitwich Mews has a wonderful happy atmosphere the moment you enter the front door. Staff are so welcoming, helpful and caring to both residents and family. Nothing is too much trouble.

Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your wonderful 5-star review! Were thrilled to hear that you had such a positive experience with us. Our team is dedicated to providing compassionate and personalized care, and it means the world to us to know that our efforts have made a difference.Your kind words motivate us to continue striving for excellence. If theres ever anything more we can do to support you or your loved one, please dont hesitate to let us know.


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Overall Experience  Overall Experience 5.0 out of 5

Welcoming and caring - Mom admitted 01/11/24 settled so much quicker than we anticipated - still a few tears from life's natural progression determining such care is a necessity - but relieved by the care, warmth and encompassing involvement of the staff and home which she needed. From a son's point
of view - such a relief and a joy.

Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for taking the time to share such a heartfelt review of our home. We are truly touched by your kind words and are so pleased to hear that your mum has settled in quicker than anticipated.We understand how emotional and significant this step can be, and it's our privilege to support both our residents and their families during this transition. It's wonderful to know that our team's care, warmth, and dedication have provided the relief and comfort you needed as a family.Please know that we are always here to ensure your mom continues to feel at home, engaged, and cared for. If there's ever anything more we can do to make her stay even better, don't hesitate to let us know.Thank you again for your trust in us - your kind words mean the world to our entire team.


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Overall Experience  Overall Experience 5.0 out of 5

The best care home I have ever visited. This is the standard every care home should aspire to.

Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your wonderful 5-star review! We are delighted to hear that you had such a positive experience with our care home. Our team works tirelessly to ensure that every resident receives the best possible care and attention. It's incredibly rewarding to know that our efforts have made a difference. If there's ever anything more we can do, please don't hesitate to let us know. Thank you again for your trust and support!


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Overall Experience  Overall Experience 5.0 out of 5

Dortiwich Mews is a smart, clean and stylish environment. It feels more like a hotel than a care home. That said, the staff are exceptionally friendly and whenever I visit, I am guaranteed a lot of laughter and positive vibes.
I can vouch for the food too, having recently enjoyed a private-dining Birthday
lunch. Snacks and hot drinks are always in plentiful supply and the facilities are fabulous (hair salons, cinema, beautician). There's plenty of parking and I thoroughly recommend it!

Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your lovely review of our home. We are so pleased that your expereince with us has been positive. We strive to meet excellence in every department at Droitwich Mews so thank you for eiewing us so highly!


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Overall Experience  Overall Experience 5.0 out of 5

Very cheerful and lovely environment. Plenty going on. The staff are very helpful and friendly. Also very tolerant of constant questions and requests for help. Food is good. Both my sister and her husband are eating much better than they were at home, and have put on weight. Lots of activities but unfortunately
usually have forgotten them by the time I get there.

Reply from samantha buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your review and kind words about our home. We are so pleased the staff are welcoming and accommodating. So pleased that your family members are happy and settled at our home.


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Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the warmth and friendliness of everybody we spoke to. The facilities offered are very exceptional more like going on holiday than being looked after. Would not hesitate to recommend.

Reply from samantha buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your 5-star review we are so pleased you found Droitwich Mews so welcoming, we aim to make sure residents feel as if they are having a holiday and it is wonderful to hear that we met the expectations. We hope to welcome you to Droitwich Mews again soon.


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Overall Experience  Overall Experience 5.0 out of 5

We put Dad here for respite care so he could recover from a spell in hospital. He is very happy and pleased with the home.

Reply from samantha buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your 5* review of our home! We are so pleased that Dad enjoyed his rest here at Droitwich Mews we hope to see him soon for his cream tea!


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Overall Experience  Overall Experience 5.0 out of 5

During the period Droitwich Mews needed to restrict visits, we were kept up to date with regular phone calls, which we very much appreciated. Thank you!

Reply from samantha buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your 5 star review. We really appreciate your kind words and we are so glad we were able to keep you updated reguarly during this time. We are so glad your family is happy with Droitwich Mews as your loved one's care home.


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Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and I always feel welcome and residents who I see do seem very happy and well cared for by the staff.

Reply from Samantha Buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so very much for your five star review of our home. We are so pleased you are always made to feel welcome and that you enjoy visiting us. The residents take a lot of comfort from your visits, we look forward to welcoming you in the new year.


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Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful and really interact with the residents. There are activities on daily and we sang carols around the piano on Monday. All the residents were given a Christmas hat to wear and it certainly got everybody into the Christmas spirit. The food served daily is delicious, as well as the
cakes and coffee during the course of the day. I highly recommend the home to anyone looking for somewhere for a relative to live comfortably and safely.

Reply from Samantha Buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your five star review of our home. We are so very proud of our staff and the work they do here to make sure all our residents have the very best experience. We had a wonderful Christmas here at the home and we are pleased that you were able to be a part of it.


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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Droitwich Mews Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.865 for Droitwich Mews Care Home - Avery Healthcare is calculated as follows: ( (423 Excellents x 5) + (55 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 483 Ratings = 4.865

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Droitwich Mews Care Home - Avery Healthcare is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (5)

Hannah

Hannah Atkinson

Job Title: Home Manager

Joined: 2024

I began my journey in the care sector within domiciliary care, where I quickly progressed to a senior role. From there, I moved into care homes, advancing from Senior Care Assistant to Care Manager, Deputy Manager, and ultimately to Care Home Manager. In my previous role, I was proud to lead my team in achieving a "Good" rating from the CQC.


Since September 2024, I have had the privilege of managing Droitwich Mews. Every day in this role has been deeply fulfilling, thanks to the incredible residents, dedicated staff, supportive families, and enthusiastic volunteers who make this home so special. I was welcomed into the Droitwich Mews family with open arms, and I am committed to maintaining and building upon the high standards of excellence that define our home.


I firmly believe that laughter and happiness are vital to the well-being of everyone in the home. At Droitwich Mews, these qualities shine in abundance, creating a warm and joyful environment for all.


Claire

Claire Whitehouse

Job Title: Deputy Manager

Joined: 2024

I have worked in care since I was 18 years old, working in a nursing home in Leamington, I never dreamed at 18 that I would enjoy care as much as I do.


I started as a care assistant and worked my way up to manager and then due to personal circumstances I had to leave management. Again, I have worked my way up from care assistant to Deputy.


I like working in care because just seeing a smile on a resident’s face when they doing what they enjoy is magic, every day is different, and I like it when you can fulfil a resident's wishes, not many people can say but I actually do love my job


Sammy

Sammy Buckley

Job Title: Customer Service Manager

Joined: 2023

I have worked within the care industry for 15 years, starting as a Care Assistant, and then having the incredible opportunity to work for Alzheimer's Society as an Events and Customer Service Coordinator. I then became a lead Well Being Coordinator, where I found my passion for marketing/social media influence, which encouraged me to move into the sales and marketing side of the care industry as The Customer Services Manager here at Droitwich Mews. I really enjoy every aspect of my role, giving our residents the best customer service is a real highlight for me, also hosting events within the home and bringing together the community is always so much fun! I feel very lucky to be part of the team here at Droitwich Mews, we really are one big family!


Sandra

Sandra King

Job Title: Customer Service Advisor

Joined: 2021

I began my journey by first caring for my parents, particularly my mother at the end of my life. The nurse who visited said I was made for the job! I then started cleaning for a few old ladies, which morphed into shopping & personal care and companionship. I tried domiciliary care, but never felt I had enough time to do a good job. Covid came along, and my career path changed! I became a Community Champion for a well-known supermarket. It was because of this I heard about Droitwich Mews. I offered to support the home with raffle prizes etc. The Customer Service manager at the time asked if I would like to join the team! I started at Droitwich Mews on the care team, and then I was offered the position of customer service assistant, and I am happy to say I love it! I get to support residents and chat with them and their relatives. It’s a lovely home and I am proud to be a part of it.


Martin

Martin Sullivan

Job Title: Maintenance

Joined: 2021

Martin has been working within the maintenance department of 4 different care homes for the past 15 years. Starting with Avery in 2021, Martin brings the knowledge and skills that he has learned within the building trade since the age of 17. Martin is very well-liked by our residents here at Droitwich Mews and is a complete asset to the team. Martin specialises in plumbing and heating which he thoroughly enjoys.


Frequently Asked Questions about Droitwich Mews Care Home - Avery Healthcare

What types of Care is Droitwich Mews Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Droitwich Mews Care Home - Avery Healthcare provide?

Physiotherapy is an additional type of care provided.

How many Rooms does Droitwich Mews Care Home - Avery Healthcare have?

There are 70 Single Rooms.

What are the Facilities & Services at Droitwich Mews Care Home - Avery Healthcare?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Droitwich Mews Care Home - Avery Healthcare to the centre of Droitwich?

1.1 mile(s) as the crow flies, distance by road may be significantly further.