open for visitors 24 hrs
Carpark on site x2 disabled spaces
Droitwich Mews Care Home - Avery Healthcare has a Review Score of 9.9 (9.862) out of 10, based on 40 reviews in the last 2 years. Over all time Droitwich Mews Care Home - Avery Healthcare has 115 reviews.
Review from Michael H (Son of Resident) published on 24 August 2022
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5.0 out of 5
Reply from Pam Casey, Home Manager at Droitwich Mews Care Home - Avery Healthcare
Thank you so much for your kind words; the team at Droitwich Mews have been so touched by such a lovely review, and what an amazing comparison 'heaven on earth'; our staff truly are angels. It is an absolute pleasure caring for your mother. Kind regards.
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Review from Jack H (Resident) assisted by family/friend published on 6 July 2022
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care Home in Droitwich and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and the exceptional level of care our dedicated staff team provides on a daily basis. Your kind words about our community are truly invaluable to us and I will be sure to pass on the positive feedback to the rest of the team. Best Wishes, Rachel.
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Review from J H (Son of Resident) published on 2 July 2022
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5.0 out of 5
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Review from Jenny H (Daughter of Resident) published on 30 June 2022
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5.0 out of 5
Reply from Ryan Farrelly, Marketing Assistant at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwch Mews Care Home in Droitwich Spa. We are delighted to hear such fantastic feedback about our dedicated staff team. It is a true pleasure to care for your father and we are glad that he feels comfortable and happy again. We look forward to seeing you on your next visit. Best Wishes
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Review from Rachel H (Niece of Resident) published on 29 June 2022
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5.0 out of 5
Reply from Ryan Farrelly, Marketing Assistant at Droitwich Mews Care Home - Avery Healthcare
Thank you for reviewing Droitwich Mews in Droitwich Spa. We are delighted to hear how satisfied you are with our home. I will be sure to pass on your positive feedback to the rest of the team. We look forward to seeing you on your next visit. Best Wishes.
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Review from Sophie H (Great-Niece of Resident) published on 29 June 2022
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5.0 out of 5
Reply from Ryan Farrelly, Marketing Assistant at Droitwich Mews Care Home - Avery Healthcare
Thank you for reviewing Droitwich Mews Care Home in Droitwich Spa. Your feedback is very invaluable to us. You are welcome back anytime for a coffee and visit.
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Review from Alan S (Son of Resident) published on 21 June 2022
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care Home in Droitwich and for your amazing 5-star rating. We are delighted to hear that you enjoyed celebrating the Queen's Jubilee with us in the loving care community that we create. We look forward to seeing you on your next visit. Best wishes, Rachel.
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Review from Mark H (Son of Resident) published on 21 June 2022
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care Home in Droitwich and for your amazing 5-star rating. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear how well your mum has settled into our loving care community, giving you and your family the peace of mind you deserve. We look forward to seeing you on your next visit. Best wishes, Rachel
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Review from A H (Husband of Resident) published on 21 June 2022
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care Home in Droitwich and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided on a daily basis by our staff team. I will be sure to pass your kind words on to the rest of the team. Best wishes, Rachel.
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Review from Martin O (Son of Resident) published on 21 June 2022
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4.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care Home in Droitwich. We are delighted to hear how well your mother has settled into our loving care community, giving you and your family the peace of mind you deserve. Thank you so much for your kind words and for sharing the positive experience you have received with us. We look forward to seeing you on your next visit. Best wishes, Rachel
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Review from A G (Friend of Resident) published on 21 June 2022
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care Home in Droitwich and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and the care that your friend receives. Best wishes, Rachel
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Review from Tabitha B (Daughter-in-law of Resident) published on 21 June 2022
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care Home in Droitwich and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team, who go above the standards on a daily basis to provide an exemplary level of care. We are delighted to hear how satisfied you are with our home. It is a true pleasure to care for your mother-in-law. Best wishes, Rachel
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Review from Peter P (Friend of Resident) published on 21 June 2022
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care Home in Droitwich and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis, in order to provide an exceptional level of care. I will be sure to pass your kind words on to the rest of the staff team. We are also delighted to hear that you enjoyed the Queen's Jubilee celebrations, along with the food provided by our talented culinary team. We look forward to seeing you on your next visit. Best wishes, Rachel
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Review from Michael Q (Son of Resident) published on 20 June 2022
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care Home in Droitwich and for your amazing 5-star rating. We are delighted to hear that your mum's health has continued to improve since she started her rehabilitation with us, in our loving care community. It is a true pleasure to care for her, giving you and your family peace of mind. Best wishes, Rachel
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Review from James A (Son-in-law of Resident) published on 20 June 2022
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4.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care Home in Droitwich. We are delighted to hear that you thoroughly enjoyed the Queen's Jubilee celebrations organised by our talented well-being team. We look forward to seeing you on your next visit. Best wishes, Rachel
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Review from Michael H (Son of Resident) published on 20 June 2022
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care Home in Droitwich. We are delighted to hear that your father has soon settled into the loving care community that we create, giving you and your family the peace of mind that you deserve. We are also pleased that he is enjoying the company of his peers and staff alike. I will be sure to pass your kind words on to the rest of the team. Best wishes, Rachel.
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Review from P C (Sister of Resident) published on 20 June 2022
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4.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care Home in Droitwich. We are delighted to hear that your sister is happy and settled in the loving care community that we create. Best wishes, Rachel
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Review from Stephen B (Son of Resident) published on 20 June 2022
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care Home in Droitwich. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided on a daily basis by our staff team. We are also pleased that the variety of daily activities provided by our well-being team are so well received. Our housekeeping team take great pride in keeping the home and gardens nice for not only our residents but also for visitors to enjoy. We look forward to seeing you on your next visit. Best wishes, Rachel.
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Review from J B (Friend of Resident) published on 20 June 2022
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care Home in Droitwich. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis, in order to provide an exceptional level of care. Our housekeeping team take great pride in keeping the home and gardens nice for residents and visitors alike. Best wishes, Rachel.
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Review from R B (Friend of Resident) published on 20 June 2022
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5.0 out of 5
Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care Home in Droitwich. We are delighted to hear how satisfied you are with our home, our housekeeping team take great pride in keeping the home looking its best for residents, staff and visitors alike. I will be sure to pass your kind words on to the rest of the team. Best wishes, Rachel.
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The Review Score of 9.9 (9.862) out of 10 for Droitwich Mews Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.862 for Droitwich Mews Care Home - Avery Healthcare is calculated as follows: ( (411 Excellents x 5) + (55 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 471 Ratings = 4.862
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Droitwich Mews Care Home - Avery Healthcare is based on 40 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 40 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Jan 2025
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Job Title: Home Manager
Joined: 2024
I began my journey in the care sector within domiciliary care, where I quickly progressed to a senior role. From there, I moved into care homes, advancing from Senior Care Assistant to Care Manager, Deputy Manager, and ultimately to Care Home Manager. In my previous role, I was proud to lead my team in achieving a "Good" rating from the CQC.
Since September 2024, I have had the privilege of managing Droitwich Mews. Every day in this role has been deeply fulfilling, thanks to the incredible residents, dedicated staff, supportive families, and enthusiastic volunteers who make this home so special. I was welcomed into the Droitwich Mews family with open arms, and I am committed to maintaining and building upon the high standards of excellence that define our home.
I firmly believe that laughter and happiness are vital to the well-being of everyone in the home. At Droitwich Mews, these qualities shine in abundance, creating a warm and joyful environment for all.
Job Title: Deputy Manager
Joined: 2024
I have worked in care since I was 18 years old, working in a nursing home in Leamington, I never dreamed at 18 that I would enjoy care as much as I do.
I started as a care assistant and worked my way up to manager and then due to personal circumstances I had to leave management. Again, I have worked my way up from care assistant to Deputy.
I like working in care because just seeing a smile on a resident’s face when they doing what they enjoy is magic, every day is different, and I like it when you can fulfil a resident's wishes, not many people can say but I actually do love my job
Job Title: Customer Service Manager
Joined: 2023
I have worked within the care industry for 15 years, starting as a Care Assistant, and then having the incredible opportunity to work for Alzheimer's Society as an Events and Customer Service Coordinator. I then became a lead Well Being Coordinator, where I found my passion for marketing/social media influence, which encouraged me to move into the sales and marketing side of the care industry as The Customer Services Manager here at Droitwich Mews. I really enjoy every aspect of my role, giving our residents the best customer service is a real highlight for me, also hosting events within the home and bringing together the community is always so much fun! I feel very lucky to be part of the team here at Droitwich Mews, we really are one big family!
Job Title: Customer Service Advisor
Joined: 2021
I began my journey by first caring for my parents, particularly my mother at the end of my life. The nurse who visited said I was made for the job! I then started cleaning for a few old ladies, which morphed into shopping & personal care and companionship. I tried domiciliary care, but never felt I had enough time to do a good job. Covid came along, and my career path changed! I became a Community Champion for a well-known supermarket. It was because of this I heard about Droitwich Mews. I offered to support the home with raffle prizes etc. The Customer Service manager at the time asked if I would like to join the team! I started at Droitwich Mews on the care team, and then I was offered the position of customer service assistant, and I am happy to say I love it! I get to support residents and chat with them and their relatives. It’s a lovely home and I am proud to be a part of it.
Job Title: Maintenance
Joined: 2021
Martin has been working within the maintenance department of 4 different care homes for the past 15 years. Starting with Avery in 2021, Martin brings the knowledge and skills that he has learned within the building trade since the age of 17. Martin is very well-liked by our residents here at Droitwich Mews and is a complete asset to the team. Martin specialises in plumbing and heating which he thoroughly enjoys.
