Droitwich Mews Care Home - Avery Healthcare

Mulberry Tree Hill, Droitwich WR9 7SS
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9.9 115 Reviews
  • Droitwich Mews Care Home - Avery Healthcare, Droitwich
Droitwich Mews, is a 70-bed care home spanning three floors, providing residential and respite care.

Residents benefit from a range of amenities, including a café, library, state-of-the-art cinema, spa room and hair salon. The lounge and garden room provide serene spaces for residents, with a delightful view of a working garden that green-thumbed residents take pleasure in tending to.

Specialising in dementia care, the home includes a dedicated floor for memory care featuring two lounges, a games room and a café where friends and family can gather for tea and cake. The strong relationships established between staff and residents contribute to the home's standing as one of the premier dementia care homes in Droitwich.

Renowned for its friendly atmosphere, Droitwich Mews stands out among care homes in Droitwich. The dedicated team, adorned with warm smiles, welcomes residents daily, creating an ambience of laughter and their commitment to building close bonds fosters a sense of family within the care home community.

Care Provided by Droitwich Mews Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Physiotherapy

Good to Know

  • Person in charge
  • Hannah Atkinson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Droitwich Mews Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
  • (these prices are only a guideline, please contact Droitwich Mews Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • open for visitors 24 hrs


  • Parking
  • Carpark on site x2 disabled spaces


Droitwich Mews Care Home - Avery Healthcare Reviews (115)

Total of 115, showing 81-100
9.9

Droitwich Mews Care Home - Avery Healthcare has a Review Score of 9.9 (9.865) out of 10, based on 41 reviews in the last 2 years. Over all time Droitwich Mews Care Home - Avery Healthcare has 115 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

Mum loved her time in the care home. The social aspect for her was very important and the residents were so lovely. She made some fantastic friends. The staff were all wonderful, nothing was too much trouble. Food and drink were of a very high standard with three-course meals. A great deal of thought
and planning had been put into activities which were available every day. The care home was done out beautifully and everyone was made to feel at home.

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home in Droitwich and for your amazing 5-star rating. It was a true pleasure to care for your mum in the loving care community that we create. We are also pleased to hear that the choice of tasty meals provided by our talented culinary team and the variety of activities organised by the well-being team are so well received. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.


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Overall Experience  Overall Experience 5.0 out of 5

Having tried three homes previously, this care home is hands down the best one on every level. It is such a relief to know that my dad is happy and cared for. Thank you to all the staff.

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home in Droitwich and for your amazing 5-star rating. We are delighted to hear that your dad soon settled into the loving care community that we create. I will be sure to pass your kind words on to the rest of the staff team. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

I have everything I need here. The food is excellent, with choices at every meal. The management and staff are cheerful and helpful and I couldn't wish for better. I am very happy I decided to come here.

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home in Droitwich. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis, in order to provide an exceptional level of care. I will be sure to pass your kind words to the rest of the team. Best wishes, Rachel


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Overall Experience  Overall Experience 5.0 out of 5

After an initial respite stay, my mother has transitioned to a permanent resident. Since her arrival in February 2022, I and my mother have found the staff to be very friendly, attentive and helpful, responding to her needs and requests promptly. The quantity and quality of the food has been outstanding
and a real high point for her. On my visits to the home, I have found all levels of staff to be very accommodating and helpful. Overall, staff interactions have been more familial than institutional.

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home in Droitwich and for your amazing 5-star rating. We are delighted to hear that your mother decided to make her stay with us a permanent one and is enjoying the choice of tasty meals provided on a daily basis by our talented culinary team. It is a true pleasure to have her living with us in the loving care community that we create. Best wishes, Rachel


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Overall Experience  Overall Experience 5.0 out of 5

I have visited my friend several times during the two-week respite care. I found the whole experience wonderful. The staff are all friendly and helpful, nothing being too much trouble. The room was impeccably clean and my friend was thoroughly enjoying his time there. He looked relaxed and happy. Thank
you Droitwich Mews Care Home!

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home and for your amazing 5-star rating. We are delighted to hear that your friend thoroughly enjoyed his respite stay with us, in the loving care community that we create and I am pleased to note that it was a positive experience for you when visiting. I will be sure to pass your kind words on to the rest of the team Best wishes, Rachel


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Overall Experience  Overall Experience 5.0 out of 5

The care facility presents as a five-star hotel. Lovely! The amenities are impressive but what makes any establishment a true diamond is the staff. You have thus found some absolute gems! Small criticism - wonder why no one thought it prudent to initially install taller toilets - which would alleviate
the need for awful add ons. Mum is currently in respite but if more permanent would like a dressing table to do her hair and makeup.

Reply from Pam Casey, Home Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for taking the time to review Droitwich Mews Care Home in Droitwich and for your kind words. We are all so lucky to work in such a lovely environment and yes you are right the staff team are absolute gems, who work so hard every day for our lovely residents. We are always more than happy to accommodate any personal preferences that our residents may have, please do feel free to contact me (Home Manager) directly to discuss any requests that your mum may have.


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Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law appears to be happy, comfortable and clean. We are very happy with the care given here.

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. Best wishes, Rachel


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Overall Experience  Overall Experience 5.0 out of 5

The staff are exceptional. My mother looks the best she has for a long time.

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home and for your amazing 5-star rating. Your feedback is invaluable to us and our staff team who go over and above the standards on a daily basis, in order to provide an exemplary level of care. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel


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Overall Experience  Overall Experience 5.0 out of 5

It's not an easy decision when placing your loved one into care. It has been easier knowing they can have their own belongings around them and the room looks like home. The staff have shown much care for my father-in-law. It has been an extremely difficult time and it has been made easier knowing he
is so looked after.

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home. I will be sure to pass your kind words on to the rest of the team. We understand that moving a loved one into care can be an overwhelming experience for all parties and therefore we offer our full support in ensuring this process is smooth and stress-free. It is a true pleasure to have your father-in-law living with us as part of our loving care community, giving you and your family peace of mind. Best wishes, Rachel


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Overall Experience  Overall Experience 5.0 out of 5

We had to put my mother into Droitwich Mews at short notice following several medical events, my father was well enough to look after her.
The staff at the Mews made Mum feel very welcome and looked after her needs.
We hadn’t been able to see Mum for several weeks due to the Covid restrictions,
because my father was in hospital and had to be in isolation.
We informed the Mews that it was my father's birthday in February and would like to share a little bit of a celebration with my mother as neither my father nor I had seen her.
The Mews went out of their way to decorate a room put some glasses and some plates in so we could bring some cakes and some wine for the family and my mum to share it was wonderful to see her.
She looked so good and healthy, I can’t recommend the Mews and their staff enough.
I know Mum is in safe, friendly hands.
Thank you very much.

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home and for your amazing 5-star rating. I will be sure to pass your kind words on to the rest of the team. We understand that moving a loved one into care can be an overwhelming experience for all parties and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that your mum has quickly settled into the loving care community that we create, giving you and your family peace of mind. Best wishes, Rachel.


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Overall Experience  Overall Experience 5.0 out of 5

I would like to express my huge thanks to all the staff at Droitwich Mews. It was a worrying time Dad coming out of the hospital and going to Droitwich Mews, initially for respite. The staff and home are excellent, the staff are friendly and welcoming and Dad is being well looked after. I am very pleased
that there are protocols in place regarding visiting that help keep my dad, residents and staff safe. Again thank you to everyone at Droitwich Mews.

Reply from Ryan Farrelly, Marketing Assistant at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home and for your wonderful 5-star ratings. We are very delighted to hear how satisfied you are with our home and the care provided by our dedicated team. It is great to hear how well your father has settled into his new home. We look forward to seeing you on your next visit. Best Wishes, Ryan.


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Overall Experience  Overall Experience 5.0 out of 5

From my initial visit, I could see that Droitwich Mews was going to be the perfect place for my mother to be. The staff and ambience of the place is absolutely first class. My mom has been at Droitwich Mews for six weeks now and she is very happy and being looked after fantastically which is all I could
have wished for. Thank you to everyone involved at Droitwich Mews.

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home and for your amazing 5-star rating. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that your mom has quickly settled into the loving care community that we create, giving you and your family peace of mind. Best wishes, Rachel.


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Overall Experience  Overall Experience 5.0 out of 5

My mother spent one week in Droitwich as respite care - with a view to being a permanent resident. Unfortunately, she passed away whilst there but we were so grateful for the care, attention and empathy shown by every member of staff. The accommodation is perfect and the bedrooms are very calm and peaceful.
We cannot fault any part of our experience from our initial enquiry right through to the sad day Mother left Droitwich Mews.

Reply from Pam Casey, Home Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home. We are all really touched by your kind words, our thoughts are with you at this very sad time. Although we only knew Mum and the family for a short period of time, it was a real honour to be part of such a personal time for you all. Best wishes, Pam.


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Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident for a short time before her passing. The whole team of staff were so supportive and understanding of Mum's situation and family wishes. The treatment we all received before, during and after Mum's death was amazing and couldn't have gone more smoothly. Many thanks.

Reply from Pam Casey, Home Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home and for your kind words. It was a true pleasure to care for your mum and to support the family at this extremely difficult time. Best wishes, Pam.


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Overall Experience  Overall Experience 5.0 out of 5

Superb accommodation and staff are caring and professional. Would recommend to anyone.

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by the staff team on a daily basis. Your kind words about our staff are highly appreciated, and I will be sure to pass this on to the rest of the team. Best wishes, Rachel


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Overall Experience  Overall Experience 5.0 out of 5

A very high standard, beautiful home. Very caring and professional staff and excellent food. Three weeks respite did what it said on the tin. Totally recommend.

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care home. Our dedicated staff team go above the standards daily, to meet each individual's needs and ensure all residents receive an exceptional level of care. We highly appreciate your positive feedback and are delighted to hear that the tasty meals provided by our talented culinary team are appreciated. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

After initially suffering poor care in hospital, Mom moved into Droitwich Mews and started to recover very quickly. The difference in her health and wellbeing has dramatically changed for the better. Especially her appetite, appearance, happiness and her mental ability has improved with the engagement
of all the brilliant staff at Droitwich Mews.

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home and for your amazing 5-star rating. We really appreciate you sharing your feelings relating to the care your mom receives, as we are passionate about delivering quality, person-centred support. I will pass your comments on to the rest of the team, who will continue to make everyone's stay as pleasurable as possible. It is a true pleasure to have your mom living with us, in the loving care community that we create. Best wishes Rachel.


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Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law came here from the hospital, it is unbelievable the transformation in her and she has only been here a short time. She looks ten years younger. The dedication of all staff have is second to none, they always talk to you and ask if Mom is happy and very caring. Activities are on every
day, always something going on - great to see on Facebook. It's like a hotel, not a home. Fab!

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home and for your amazing 5-star rating. We are delighted to hear that your mother-in-law soon settled into her new surroundings and enjoys life here, giving you and your family the peace of mind you deserve. It is a true pleasure to have her living as part of our warm and welcoming care community. I will be sure to pass your positive feedback on to the rest of our team. Best wishes, Rachel


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Overall Experience  Overall Experience 5.0 out of 5

My grandad was apprehensive about leaving home and moving into Mews and the change in his surroundings and routine was initially difficult. However, the staff at the Mews did an excellent job in making my grandad feel welcome in his new home. The staff are always kind and ready to help, as well as being
receptive to the advice of previous carers to help residents through the transition period.

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home. We appreciate that moving home can be daunting and are pleased that we were able to make the transition easier for your grandad at what can be a difficult time. It is a true pleasure to have him living with us, in the loving care community that we create. Best wishes, Rachel.


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Overall Experience  Overall Experience 5.0 out of 5

My father has settled happily into a beautifully maintained care home. The staff are excellent and have looked after Dad in a very difficult time in his life. The staff listen to our concerns and are incredibly friendly and supportive. Thank you!

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home. We are delighted to hear such wonderful feedback about our home. Our housekeeping team take great pride in making the home a clean, welcoming environment for residents and visitors alike. I will be sure to pass on your kind words to the rest of the team. It is a true pleasure to have your father living with us in the loving care community that we create. Best wishes, Rachel.


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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Droitwich Mews Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.865 for Droitwich Mews Care Home - Avery Healthcare is calculated as follows: ( (423 Excellents x 5) + (55 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 483 Ratings = 4.865

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Droitwich Mews Care Home - Avery Healthcare is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

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Meet the Team (5)

Hannah

Hannah Atkinson

Job Title: Home Manager

Joined: 2024

I began my journey in the care sector within domiciliary care, where I quickly progressed to a senior role. From there, I moved into care homes, advancing from Senior Care Assistant to Care Manager, Deputy Manager, and ultimately to Care Home Manager. In my previous role, I was proud to lead my team in achieving a "Good" rating from the CQC.


Since September 2024, I have had the privilege of managing Droitwich Mews. Every day in this role has been deeply fulfilling, thanks to the incredible residents, dedicated staff, supportive families, and enthusiastic volunteers who make this home so special. I was welcomed into the Droitwich Mews family with open arms, and I am committed to maintaining and building upon the high standards of excellence that define our home.


I firmly believe that laughter and happiness are vital to the well-being of everyone in the home. At Droitwich Mews, these qualities shine in abundance, creating a warm and joyful environment for all.


Claire

Claire Whitehouse

Job Title: Deputy Manager

Joined: 2024

I have worked in care since I was 18 years old, working in a nursing home in Leamington, I never dreamed at 18 that I would enjoy care as much as I do.


I started as a care assistant and worked my way up to manager and then due to personal circumstances I had to leave management. Again, I have worked my way up from care assistant to Deputy.


I like working in care because just seeing a smile on a resident’s face when they doing what they enjoy is magic, every day is different, and I like it when you can fulfil a resident's wishes, not many people can say but I actually do love my job


Sammy

Sammy Buckley

Job Title: Customer Service Manager

Joined: 2023

I have worked within the care industry for 15 years, starting as a Care Assistant, and then having the incredible opportunity to work for Alzheimer's Society as an Events and Customer Service Coordinator. I then became a lead Well Being Coordinator, where I found my passion for marketing/social media influence, which encouraged me to move into the sales and marketing side of the care industry as The Customer Services Manager here at Droitwich Mews. I really enjoy every aspect of my role, giving our residents the best customer service is a real highlight for me, also hosting events within the home and bringing together the community is always so much fun! I feel very lucky to be part of the team here at Droitwich Mews, we really are one big family!


Sandra

Sandra King

Job Title: Customer Service Advisor

Joined: 2021

I began my journey by first caring for my parents, particularly my mother at the end of my life. The nurse who visited said I was made for the job! I then started cleaning for a few old ladies, which morphed into shopping & personal care and companionship. I tried domiciliary care, but never felt I had enough time to do a good job. Covid came along, and my career path changed! I became a Community Champion for a well-known supermarket. It was because of this I heard about Droitwich Mews. I offered to support the home with raffle prizes etc. The Customer Service manager at the time asked if I would like to join the team! I started at Droitwich Mews on the care team, and then I was offered the position of customer service assistant, and I am happy to say I love it! I get to support residents and chat with them and their relatives. It’s a lovely home and I am proud to be a part of it.


Martin

Martin Sullivan

Job Title: Maintenance

Joined: 2021

Martin has been working within the maintenance department of 4 different care homes for the past 15 years. Starting with Avery in 2021, Martin brings the knowledge and skills that he has learned within the building trade since the age of 17. Martin is very well-liked by our residents here at Droitwich Mews and is a complete asset to the team. Martin specialises in plumbing and heating which he thoroughly enjoys.