open for visitors 24 hrs
Carpark on site x2 disabled spaces
Droitwich Mews Care Home - Avery Healthcare has a Review Score of 9.9 (9.865) out of 10, based on 41 reviews in the last 2 years. Over all time Droitwich Mews Care Home - Avery Healthcare has 115 reviews.
Review from Zoe B (Daughter of Resident) published on 17 June 2022
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Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care Home in Droitwich and for your amazing 5-star rating. It was a true pleasure to care for your mum in the loving care community that we create. We are also pleased to hear that the choice of tasty meals provided by our talented culinary team and the variety of activities organised by the well-being team are so well received. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.
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Review from Rebecca F (Daughter of Resident) published on 12 June 2022
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Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care Home in Droitwich and for your amazing 5-star rating. We are delighted to hear that your dad soon settled into the loving care community that we create. I will be sure to pass your kind words on to the rest of the staff team. Best wishes.
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Review from Victoria S (Resident) assisted by family/friend published on 24 May 2022
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Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care Home in Droitwich. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis, in order to provide an exceptional level of care. I will be sure to pass your kind words to the rest of the team. Best wishes, Rachel
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Review from Alan S (Son of Resident) published on 24 May 2022
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Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care Home in Droitwich and for your amazing 5-star rating. We are delighted to hear that your mother decided to make her stay with us a permanent one and is enjoying the choice of tasty meals provided on a daily basis by our talented culinary team. It is a true pleasure to have her living with us in the loving care community that we create. Best wishes, Rachel
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Review from Kathryn G (Friend of Resident) published on 23 May 2022
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Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care Home and for your amazing 5-star rating. We are delighted to hear that your friend thoroughly enjoyed his respite stay with us, in the loving care community that we create and I am pleased to note that it was a positive experience for you when visiting. I will be sure to pass your kind words on to the rest of the team Best wishes, Rachel
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Review from Angela S (Daughter of Resident) published on 4 May 2022
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Reply from Pam Casey, Home Manager at Droitwich Mews Care Home - Avery Healthcare
Thank you so much for taking the time to review Droitwich Mews Care Home in Droitwich and for your kind words. We are all so lucky to work in such a lovely environment and yes you are right the staff team are absolute gems, who work so hard every day for our lovely residents. We are always more than happy to accommodate any personal preferences that our residents may have, please do feel free to contact me (Home Manager) directly to discuss any requests that your mum may have.
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Review from V H (Daughter-in-law of Resident) published on 18 March 2022
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Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care Home. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. Best wishes, Rachel
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Review from Steven R (Son of Resident) published on 8 March 2022
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Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care Home and for your amazing 5-star rating. Your feedback is invaluable to us and our staff team who go over and above the standards on a daily basis, in order to provide an exemplary level of care. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel
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Review from C D (Daughter-in-law of Resident) published on 4 March 2022
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Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care Home. I will be sure to pass your kind words on to the rest of the team. We understand that moving a loved one into care can be an overwhelming experience for all parties and therefore we offer our full support in ensuring this process is smooth and stress-free. It is a true pleasure to have your father-in-law living with us as part of our loving care community, giving you and your family peace of mind. Best wishes, Rachel
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Review from C M (Son of Resident) published on 2 March 2022
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Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care Home and for your amazing 5-star rating. I will be sure to pass your kind words on to the rest of the team. We understand that moving a loved one into care can be an overwhelming experience for all parties and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that your mum has quickly settled into the loving care community that we create, giving you and your family peace of mind. Best wishes, Rachel.
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Review from Jo B (Daughter of Resident) published on 23 February 2022
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Reply from Ryan Farrelly, Marketing Assistant at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care Home and for your wonderful 5-star ratings. We are very delighted to hear how satisfied you are with our home and the care provided by our dedicated team. It is great to hear how well your father has settled into his new home. We look forward to seeing you on your next visit. Best Wishes, Ryan.
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Review from Ian R (Son of Resident) published on 9 February 2022
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Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care Home and for your amazing 5-star rating. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that your mom has quickly settled into the loving care community that we create, giving you and your family peace of mind. Best wishes, Rachel.
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Review from Barbara J (Daughter of Resident) published on 2 February 2022
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Reply from Pam Casey, Home Manager at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care Home. We are all really touched by your kind words, our thoughts are with you at this very sad time. Although we only knew Mum and the family for a short period of time, it was a real honour to be part of such a personal time for you all. Best wishes, Pam.
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Review from A C (Daughter of Resident) published on 2 February 2022
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Reply from Pam Casey, Home Manager at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care Home and for your kind words. It was a true pleasure to care for your mum and to support the family at this extremely difficult time. Best wishes, Pam.
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Review from M H (Son-in-law of Resident) published on 6 January 2022
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Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care Home. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by the staff team on a daily basis. Your kind words about our staff are highly appreciated, and I will be sure to pass this on to the rest of the team. Best wishes, Rachel
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Review from A H (Daughter of Resident) published on 30 December 2021
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Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care home. Our dedicated staff team go above the standards daily, to meet each individual's needs and ensure all residents receive an exceptional level of care. We highly appreciate your positive feedback and are delighted to hear that the tasty meals provided by our talented culinary team are appreciated. Best wishes.
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Review from Victor O (Son of Resident) published on 17 December 2021
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Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care Home and for your amazing 5-star rating. We really appreciate you sharing your feelings relating to the care your mom receives, as we are passionate about delivering quality, person-centred support. I will pass your comments on to the rest of the team, who will continue to make everyone's stay as pleasurable as possible. It is a true pleasure to have your mom living with us, in the loving care community that we create. Best wishes Rachel.
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Review from Lita O (Daughter-in-law of Resident) published on 16 November 2021
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Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care Home and for your amazing 5-star rating. We are delighted to hear that your mother-in-law soon settled into her new surroundings and enjoys life here, giving you and your family the peace of mind you deserve. It is a true pleasure to have her living as part of our warm and welcoming care community. I will be sure to pass your positive feedback on to the rest of our team. Best wishes, Rachel
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Review from M L (Grandson of Resident) published on 16 November 2021
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Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care Home. We appreciate that moving home can be daunting and are pleased that we were able to make the transition easier for your grandad at what can be a difficult time. It is a true pleasure to have him living with us, in the loving care community that we create. Best wishes, Rachel.
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Review from James D (Son of Resident) published on 30 September 2021
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Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare
Thank you for taking the time to review Droitwich Mews Care Home. We are delighted to hear such wonderful feedback about our home. Our housekeeping team take great pride in making the home a clean, welcoming environment for residents and visitors alike. I will be sure to pass on your kind words to the rest of the team. It is a true pleasure to have your father living with us in the loving care community that we create. Best wishes, Rachel.
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The Review Score of 9.9 (9.865) out of 10 for Droitwich Mews Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.865 for Droitwich Mews Care Home - Avery Healthcare is calculated as follows: ( (423 Excellents x 5) + (55 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 483 Ratings = 4.865
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Droitwich Mews Care Home - Avery Healthcare is based on 41 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 41 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2024
I began my journey in the care sector within domiciliary care, where I quickly progressed to a senior role. From there, I moved into care homes, advancing from Senior Care Assistant to Care Manager, Deputy Manager, and ultimately to Care Home Manager. In my previous role, I was proud to lead my team in achieving a "Good" rating from the CQC.
Since September 2024, I have had the privilege of managing Droitwich Mews. Every day in this role has been deeply fulfilling, thanks to the incredible residents, dedicated staff, supportive families, and enthusiastic volunteers who make this home so special. I was welcomed into the Droitwich Mews family with open arms, and I am committed to maintaining and building upon the high standards of excellence that define our home.
I firmly believe that laughter and happiness are vital to the well-being of everyone in the home. At Droitwich Mews, these qualities shine in abundance, creating a warm and joyful environment for all.
Job Title: Deputy Manager
Joined: 2024
I have worked in care since I was 18 years old, working in a nursing home in Leamington, I never dreamed at 18 that I would enjoy care as much as I do.
I started as a care assistant and worked my way up to manager and then due to personal circumstances I had to leave management. Again, I have worked my way up from care assistant to Deputy.
I like working in care because just seeing a smile on a resident’s face when they doing what they enjoy is magic, every day is different, and I like it when you can fulfil a resident's wishes, not many people can say but I actually do love my job
Job Title: Customer Service Manager
Joined: 2023
I have worked within the care industry for 15 years, starting as a Care Assistant, and then having the incredible opportunity to work for Alzheimer's Society as an Events and Customer Service Coordinator. I then became a lead Well Being Coordinator, where I found my passion for marketing/social media influence, which encouraged me to move into the sales and marketing side of the care industry as The Customer Services Manager here at Droitwich Mews. I really enjoy every aspect of my role, giving our residents the best customer service is a real highlight for me, also hosting events within the home and bringing together the community is always so much fun! I feel very lucky to be part of the team here at Droitwich Mews, we really are one big family!
Job Title: Customer Service Advisor
Joined: 2021
I began my journey by first caring for my parents, particularly my mother at the end of my life. The nurse who visited said I was made for the job! I then started cleaning for a few old ladies, which morphed into shopping & personal care and companionship. I tried domiciliary care, but never felt I had enough time to do a good job. Covid came along, and my career path changed! I became a Community Champion for a well-known supermarket. It was because of this I heard about Droitwich Mews. I offered to support the home with raffle prizes etc. The Customer Service manager at the time asked if I would like to join the team! I started at Droitwich Mews on the care team, and then I was offered the position of customer service assistant, and I am happy to say I love it! I get to support residents and chat with them and their relatives. It’s a lovely home and I am proud to be a part of it.
Job Title: Maintenance
Joined: 2021
Martin has been working within the maintenance department of 4 different care homes for the past 15 years. Starting with Avery in 2021, Martin brings the knowledge and skills that he has learned within the building trade since the age of 17. Martin is very well-liked by our residents here at Droitwich Mews and is a complete asset to the team. Martin specialises in plumbing and heating which he thoroughly enjoys.