Droitwich Mews Care Home - Avery Healthcare

Mulberry Tree Hill, Droitwich WR9 7SS
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9.9 115 Reviews
  • Droitwich Mews Care Home - Avery Healthcare, Droitwich
Droitwich Mews, is a 70-bed care home spanning three floors, providing residential and respite care.

Residents benefit from a range of amenities, including a café, library, state-of-the-art cinema, spa room and hair salon. The lounge and garden room provide serene spaces for residents, with a delightful view of a working garden that green-thumbed residents take pleasure in tending to.

Specialising in dementia care, the home includes a dedicated floor for memory care featuring two lounges, a games room and a café where friends and family can gather for tea and cake. The strong relationships established between staff and residents contribute to the home's standing as one of the premier dementia care homes in Droitwich.

Renowned for its friendly atmosphere, Droitwich Mews stands out among care homes in Droitwich. The dedicated team, adorned with warm smiles, welcomes residents daily, creating an ambience of laughter and their commitment to building close bonds fosters a sense of family within the care home community.

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Care Provided by Droitwich Mews Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Physiotherapy

Good to Know

  • Person in charge
  • Hannah Atkinson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Droitwich Mews Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
  • (these prices are only a guideline, please contact Droitwich Mews Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • open for visitors 24 hrs


  • Parking

  • Carpark on site x2 disabled spaces


Droitwich Mews Care Home - Avery Healthcare Reviews (115)

Total of 115, showing 101-115
9.9

Droitwich Mews Care Home - Avery Healthcare has a Review Score of 9.9 (9.865) out of 10, based on 41 reviews in the last 2 years. Over all time Droitwich Mews Care Home - Avery Healthcare has 115 reviews.

Overall Experience

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Date Published

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Review from Maureen B (Daughter of Resident) published on 20 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Droitwich Mews is a lovely new residential home but I feel they still have a few issues with the ratio of staff to residents. I can't fault the care my mum gets and the staff are lovely but she often has to wait longer than she should for attention after pressing her buzzer. Her room is very nice and
they have made sure Mum has what she needs to keep her safe and comfortable so overall I'm happy but just wish there were more staff.

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home and for the valuable feedback; all comments are very much appreciated. As a new home we are constantly reviewing ways to improve our service, to ensure that all our residents receive the best possible care. We are a very committed team in making positive changes where needed, by listening to our residents and their families. Best wishes.


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Review from John F (Resident) assisted by family/friend published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel comfortable, safe and well looked after.
The staff are all lovely - I enjoy the attention.

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home and for your amazing 5-star reviews. It is great to hear such positive feedback about our staff, and I will be sure to pass on your kind words to the rest of the team. We are delighted to hear that you are happy and settled living in the loving care community that we create. It is a true pleasure to have you as part of our community. Best wishes.


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Review from Samantha L (Daughter of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, very caring and considerate to my father, couldn't make him feel more welcome. Staff encourage residents to take part in activities but do not pressurize. Hear good reports of the food provided which is key to most and all feedback from my father has been positive.
It is comforting
to know residents are well looked after and given the best of care. Thank you.

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home. We are delighted to hear such kind words about our home; we really appreciated the positive feedback. Our staff team go above the standards daily to deliver an exceptional level of care to all residents daily and cater for all individuals needs. We are also pleased to hear that the tasty choice of meals provided by our talented culinary team is appreciated. It is a true pleasure to have your father living with us in the loving community that we create. Best wishes.


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Review from Neil S (Son of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service throughout Moms stay. The staff were all so caring and very switched on to everything Mom was doing and caring throughout the day. Communication was excellent. Also, I always felt assured that Moms best interests were at heart.

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home. We are delighted to hear such kind words about our home and that your Mom enjoyed her stay with us; we really appreciate the positive feedback. Our staff team go above the standards daily to deliver an exceptional level of care to all residents daily and cater for all individuals needs. Best wishes.


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Review from Janice S (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Compared to other care homes we had looked at for our mother with advanced dementia, it was clear the Droitwich Mews would serve mother's needs best. It is brand new with inviting rooms and lounges, the staff are all lovely and the atmosphere relaxed. Mother is well-occupied with the garden and crafts.
Despite COVID visiting restrictions we feel well connected and informed. We are very confident of Mother receiving high-quality care in a stunning environment.

Reply from Ryan Farrelly, Marketing Assistant at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home. It is a true pleasure to have your mother stay with us here at Droitwich Mews and we are delighted to hear how well she has settled into her new home. Our highly trained staff team go above the standards each day to provide an exceptional level of care for all residents and we pleased to hear that this gives you and your family the peace of mind you deserve. Best Wishes, Ryan.


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Review from Peter G (Resident) assisted by family/friend published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with room, staff and facilities. Settled

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home. We are delighted to hear how satisfied you are with our home and that you are happy/settled in the loving community that we create. Best wishes


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Review from J G (Son of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, good communication, lovely facilities, very caring and welcoming. My father has settled in very well.

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home and your kind feedback. Our highly trained staff team go above and beyond each day to provide an exceptional level of care, whilst creating a loving care community for all our residents. We are delighted to hear how satisfied you are with our home and that your father has quickly settled into his new surroundings. Best wishes Rachel.


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Review from R G (Daughter-in-law of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has settled in very well and seems to be in a safe, caring environment.

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home. Your feedback is truly invaluable to us and our staff team who go above and beyond to ensure all our residents receive an exceptional level of care. We are delighted to hear that your father-in-law has quickly settled into the loving community that we create. Best wishes Rachel.


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Review from Clare M (Daughter of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After being very poorly in hospital for over two weeks Dad initially went to Droitwich Mews for respite care where the staff have been wonderful from the very start and handled his discharge from hospital into the home and took all the pressure off us at what was a hugely emotional and stressful time.


My

sister and I knew it would be just right from our first visit and pre-assessment meeting With lovely staff excellent facilities great food a brilliant choice of activities and a superb care team!


Dad has settled in there so well. He loves his room and says it’s like being in a 5-star hotel! We could not ask for anything better for him. He has absolutely everything he needs to continue enjoying & living a full life safely and happily and being so very well cared for we’re very grateful.


Reply from Ryan Farrelly, Marketing Assistant at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home. It is extremely important to us as a team that we provide a high standard of service from the very beginning of the admission process. We are very keen to ensure that we share the journey with our residents and their families every step of the way. It is an absolute pleasure to care for your father and we are so pleased that he has settled in his new home so well. Best Wishes, Ryan.


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Review from Helen B (Daughter of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Droitwich Mews is an excellent care home for Pop, more than we could have imagined or hoped for. Pop absolutely loves it there, which is a huge comfort to us as a family. Pop calls it his new home, which is extremely comforting to me and my family. Knowing he is content, safe and cared for means the
world! Initially Pop was staying for respite care following hospital discharge, but now, so content he has decided to reside there, live out his life there, a huge surprise as we never thought he would leave his precious family home. The staff are understanding, informative, and considerate to us as a family, very welcoming and friendly. I would highly recommend Droitwich Mews.

Reply from Ryan Farrelly, Marketing Assistant at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home. It is a true pleasure to have your pop as part of our loving care community and we are delighted to hear that the exceptional level of care he receives gives you the peace of mind you and your family deserve. We are thrilled to hear that you would highly recommend Droitwich Mews for those who are seeking care. Best Wishes, Ryan.


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Review from Janie B (Daughter of Resident) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved into Droitwich Mews several weeks ago and have been gently settled in by caring and friendly staff. Mum and Dad are comfortable, warm and very well fed! The staff are always ready to respond to any concerns the family might have with a positive and helpful attitude. They are willing
to "go the extra mile" for both my parents!

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home and for your lovely feedback. Our highly trained staff team are delighted to hear how satisfied you are with our home and the dedicated care/attention provided to all our residents. We are so pleased to hear that your parents soon settled into the loving community that we create, giving you peace of mind. It is a true pleasure to have them staying with us. Best wishes.


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Review from D C (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been and are constantly excellent - doing everything they can to help my parents settle in and be comfortable. The facilities are fantastic, and the catering is amazing - both of my parents say the meals are delicious.

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home and for your lovely feedback. Our highly trained staff team go over and above the standards to ensure every resident feels at home/welcome in the loving community that we create. It is a true pleasure to have your parents stay with us. Best wishes.


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Review from P B (Resident) assisted by family/friend published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was an excellent experience. Excellent facilities. Food and staff were excellent. I could only stay for respite care because of the price. Good staff communication with me who is visually impaired. Information in Braille - everything - activities, menu, timetables would be helpful.

Reply from Ryan Farrelly, Marketing Assistant at Droitwich Mews Care Home - Avery Healthcare

Thank you for reviewing Droitwich Mews Care Home. We are so delighted to hear that you had such a positive experience with our home and staff team. It was a true pleasure to have you stay with us for your respite care. Best Wishes, Ryan.


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Review from Michael J (Son of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that was given to my father was exemplary. The whole team worked well together and communication was of the highest order. The administration was slick and responsive. The area of the care home is on a well-used road with lots to see and the gardens and environs of the home are very good. There
were activities organised on a regular basis and well selected for the ability of each of the residents. The food had very good reviews from my father who could be a bit fussy about his food at times. My father was a very independent person and felt a high level of pride at being so, the staff were fantastic at allowing him to be as independent as he was able to be but ensuring he was well looked after. My father fell ill and during this time, he got fed up and said he wanted "To go home". When asked what he meant he said back to Droitwich Mews! I can think of no higher recommendation.

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home and for your kind words. The well-being and safety of our residents is always our top priority and our highly trained staff team ensures to exceed the standards of care on a daily basis. They will be delighted to hear how satisfied you are with the home and the care your father has received. Best wishes.


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Review from Deborah A (Daughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Droitwich Mews back in October 2020 I have seen Mum and Dad get steadily happier and healthier. Through unprecedented and difficult times the staff haven't stinted in their efforts to make every day stimulating and interesting. They focus on understanding my parents' - their backgrounds,
their needs and preferences and go all out to meet those needs. From the fabulous food, to lifetime favourite movies in the cinema room or tracking down the perfect chiropodist, nothing is too much trouble. With nicer weather my Dad is getting ready for gardening and the team are helping him stock the potting shed! Covid has been a preoccupation and transmission control rules have been fastidiously implemented, putting residents safety absolutely at the top of their priorities. Their rules have gone beyond the minimum and we have been confident that Mum and Dad have been protected. When normal visiting hasn't been possible then full use has been made of virtual meeting facilities.

Reply from Ryan Farrelly, Marketing Assistant at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home. It is a true pleasure to have both of your parents stay with us at Droitwich Mews and it is so great to hear how satisfied you are with the highest quality of care your parents are receiving. The well-being and safety of our residents is always our top priority and our highly trained staff team ensure to exceed the standards of care on a daily basis. Best wishes, Ryan.


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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Droitwich Mews Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.865 for Droitwich Mews Care Home - Avery Healthcare is calculated as follows: ( (423 Excellents x 5) + (55 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 483 Ratings = 4.865

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Droitwich Mews Care Home - Avery Healthcare is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (5)

Hannah

Hannah Atkinson

Job Title: Home Manager

Joined: 2024

I began my journey in the care sector within domiciliary care, where I quickly progressed to a senior role. From there, I moved into care homes, advancing from Senior Care Assistant to Care Manager, Deputy Manager, and ultimately to Care Home Manager. In my previous role, I was proud to lead my team in achieving a "Good" rating from the CQC.


Since September 2024, I have had the privilege of managing Droitwich Mews. Every day in this role has been deeply fulfilling, thanks to the incredible residents, dedicated staff, supportive families, and enthusiastic volunteers who make this home so special. I was welcomed into the Droitwich Mews family with open arms, and I am committed to maintaining and building upon the high standards of excellence that define our home.


I firmly believe that laughter and happiness are vital to the well-being of everyone in the home. At Droitwich Mews, these qualities shine in abundance, creating a warm and joyful environment for all.


Claire

Claire Whitehouse

Job Title: Deputy Manager

Joined: 2024

I have worked in care since I was 18 years old, working in a nursing home in Leamington, I never dreamed at 18 that I would enjoy care as much as I do.


I started as a care assistant and worked my way up to manager and then due to personal circumstances I had to leave management. Again, I have worked my way up from care assistant to Deputy.


I like working in care because just seeing a smile on a resident’s face when they doing what they enjoy is magic, every day is different, and I like it when you can fulfil a resident's wishes, not many people can say but I actually do love my job


Sammy

Sammy Buckley

Job Title: Customer Service Manager

Joined: 2023

I have worked within the care industry for 15 years, starting as a Care Assistant, and then having the incredible opportunity to work for Alzheimer's Society as an Events and Customer Service Coordinator. I then became a lead Well Being Coordinator, where I found my passion for marketing/social media influence, which encouraged me to move into the sales and marketing side of the care industry as The Customer Services Manager here at Droitwich Mews. I really enjoy every aspect of my role, giving our residents the best customer service is a real highlight for me, also hosting events within the home and bringing together the community is always so much fun! I feel very lucky to be part of the team here at Droitwich Mews, we really are one big family!


Sandra

Sandra King

Job Title: Customer Service Advisor

Joined: 2021

I began my journey by first caring for my parents, particularly my mother at the end of my life. The nurse who visited said I was made for the job! I then started cleaning for a few old ladies, which morphed into shopping & personal care and companionship. I tried domiciliary care, but never felt I had enough time to do a good job. Covid came along, and my career path changed! I became a Community Champion for a well-known supermarket. It was because of this I heard about Droitwich Mews. I offered to support the home with raffle prizes etc. The Customer Service manager at the time asked if I would like to join the team! I started at Droitwich Mews on the care team, and then I was offered the position of customer service assistant, and I am happy to say I love it! I get to support residents and chat with them and their relatives. It’s a lovely home and I am proud to be a part of it.


Martin

Martin Sullivan

Job Title: Maintenance

Joined: 2021

Martin has been working within the maintenance department of 4 different care homes for the past 15 years. Starting with Avery in 2021, Martin brings the knowledge and skills that he has learned within the building trade since the age of 17. Martin is very well-liked by our residents here at Droitwich Mews and is a complete asset to the team. Martin specialises in plumbing and heating which he thoroughly enjoys.