Mossdale Residence

Mossdale Avenue, off Bad Bargain Lane, York YO31 0AF
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9.6 47 Reviews
  • Mossdale Residence, York
Beautifully designed around an attractive central courtyard garden, Mossdale Residence offers luxury accommodation in three communities with additional hotel-style services and facilities on the ground floor.

The home delivers personalised care packages for elderly people who would benefit from supportive residential care, dementia care or professional nursing care, Mossdale Residence will be able to meet individuals’ wide-ranging and changing needs and a home for life.

Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and any suggestions from family members that might make the resident's stay with the home that little bit more enjoyable.

Assisted by suggestions from the residents, the home’s wellbeing coordinators organise a varied year-round programme of things to do.

Many residents take pleasure in hobbies, including baking, writing, gardening, dancing, painting, quizzes, and playing chess. Some enjoy being a member of the residents’ forum.

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Care Provided by Mossdale Residence

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Banks (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To learn more about the home, please visit the marketing suite across the road at the Tang Hall Library, please contact to book a visit in advance.
    Opening hours for the Marketing suite Monday - Friday 10am - 5pm.
    Where to find the marketing suite: Room 6, The Center, Tang Hall Library, Mossdale Avenue, York, YO31 0HA


  • Parking

  • There is parking available at the home


Mossdale Residence Reviews (47)

Total of 47, showing 1-20
9.6

Mossdale Residence has a Review Score of 9.6 (9.615) out of 10, based on 36 reviews in the last 2 years. Over all time Mossdale Residence has 47 reviews.

Overall Experience

  • 37
  • 7
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  • 3
  • 0

Date Published

47
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36
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Review from L B (Daughter of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm, friednly atmosphere as soon as you walk through the door. Mum is so happy and settled here. Mum feels safe and all the nurses are so kind and caring.

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Review from L F (Granddaughter of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mossdale is a well-presented care home.
The staff are always polite and attentive towards visitors and residents.
I find it's always a pleasant experince when visiting.

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Review from D B (Son of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very good.

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Review from B F (Son of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was in Mossdale for an assessment for 28 days.
He was very settled there and well looked after. The staff on his floor enjoyed his wit and cheeky humour. The food was very good with lots of choice and rooms comfortable. The home manager and receptionist were very helpful.

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Review from C O (Ex Family Member) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Mossdale and it's staff was an extremely positive one. The staff were all very warm and welcoming and my sons and I knew, straight away, this was the right place for their dad, and what turned out to be, his end-of-life care needs. His short stay was comfortable, dignified and peaceful.
I wouldn't hesitate to recommend this wonderful care home to anyone.

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Review from William S (Husband of Resident) published on 4 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are willing to listen to minor complaints. More activities are needed. Rooms need to be more guarded due to theft between residents.

Reply from Clare Sheehan, Careline Advisor at Mossdale Residence

Thank you for your kind review. We have an active Wellbeing Team who regularly post images of events on our Mossdale Residence social media page. We have two full time Wellbeing Coordinators who facilitate 3 activities (mind, body and soul) each day and also host a daily club events. We also have regular entertainers and we host a local group (Creative Crochet) who meet to share their classes with our residents. We have dedicated memory care units, where many residents have a diagnosis of Dementia. The residents living in these units all have been given the option to have their doors locked when they are not in their rooms. For those residents who choose to leave doors unlocked there is a possibility that another resident may enter their room in error. Staff make a record of property including items of value when they are brought into the unit in case of any issues. We recognise this is a difficult situation for all involved and try to address issues quickly and sensitively. You are welcome to come in and discuss any concerns at anytime.


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Review from Sue F (Daughter of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is friendly and inviting. Only negative comment - no receptionist over the weekends ... takes staff away from care duty.

Reply from Clare Sheehan, Careline Advisor at Mossdale Residence

Thank you for taking the time to review Mossdale Residence, it is great to hear the team were friendly and inviting. I can confirm that we do have a Receptionist that works weekends, the only time we do not have a Receptionist is during periods of annual leave.


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Review from Sally B (Daughter of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident at Mossdale in June 2024.
From the moment we walked in the atmosphere at Mossdale was wonderful.
All the staff showed great natural compassion and empathy for mum's feelings and eased her anxieties quickly. Each person we have met has been caring and understanding which has
helped mum to settle as well as putting our minds at ease knowing mum was being looked after in a kind, caring and happy environment.
Mum hasn't left her own home for over 5 years and in that time had very little social interaction.
By her third day at Mossdale, she was playing bingo and enjoying the company of all the other residents in the lovely Mossdale garden in the sunshine!
We are now reassured that Mum's twilight years will be full of joy and laughter.
Great elderly care is hard to find and I believe Mossdale deliver outstanding care!

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Review from Sandra P (Daughter of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My dad has been on the dementia unit for two weeks for respite care.
There seems to be a serious lack of staff, dementia patients were left wandering around with no staff to be found, one resident became ill, a visitor to the care home sat her down and then ran around trying to find a member of staff.
On one visit, two residents were arguing and one hit the other with a hairbrush, again no staff were anywhere to be found.
On one visit, my dad was still in bed when I arrived at 11.30 am, eventually, I found a member of staff to get him ready for lunch at 12.15, no one had been to check on him or was aware he was still in bed.
Finally, on the day he came home, we received a call to say they had given him too much of one of his medications for the last five days!
The only activity we witnessed in the two weeks was a member of staff arrived one afternoon with some paper Easter eggs and colouring pens put them on the table, disappeared and didn't return.
We would not use this care home again.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Mossdale Residence

Thanks for sharing your feelings of Mossdale Residence, we are sorry that this was not a positive experience. I can confirm that our staffing levels are appropriate and are reviewed monthly in line with our resident's dependency. Whilst there are 5 colleagues on shift per day where your father lived, we cannot provide continuous one to one oversight of our residents. I am sorry that your father had experienced a medication error. We did report this to Safeguarding and have completed follow up actions with the colleague involved.


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Review from Dawn L (Daughter of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During what is a very traumatic and difficult time, we have been treated with the utmost respect and empathy. All staff have been extremely friendly, professional and sympathetic tending to Dad's needs. Having visited other care homes, Mossdale is more like a five-star hotel. Everywhere is spotlessly
clean, the bedrooms are perfect, with ensuite wet rooms. The food is exceptional with lots of variety. Very impressed with all aspects of Mossdale.

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Review from Alison S (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is immaculate throughout and has a wonderful homely feel. With several beautifully appointed, comfortable lounges. The staff are welcoming and very caring, ensuring that Mum was included in all activities.
I would highly recommend Mossdale to anyone looking for the best possible care for
their loved ones.

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Review from Patricia L (Daughter of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for over a period of two weeks. He found it difficult to adapt and settle, but the staff were patient and caring with him, meeting all the needs he expressed. We were confident that my father was safe and being looked after by caring and committed staff.

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Review from L S (Daughter of Resident) published on 13 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum's only been a resident for just over 2 weeks. Overall, the home is lovely and all staff are very good and caring. My mum has settled in really well and seems happy.
The only issue we seem to have is the TV in her room (since she came to the home), signal problems and unable to get the channels
she's always watched at her own home.

Reply from Clare Sheehan, Careline Advisor at Mossdale Residence

Thank you for a lovely review, please contact our home manager or administrator who will arrange for our maintenance operative to check your mum's TV.


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Review from C T (Friend of Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my elderly friend at Mossdale every week for over a year and each visit I was impressed by the care and friendship that my friend was receiving. She was clean and dressed to her usual high standards, encouraged to socialise, spoken to with respect by the staff and treated with kindness at
all times. My friend never complained about the staff although she did sometimes grumble about the food. Her room was warm and comfortable. It was easy for her to move around the ground floor and enjoy conversation and coffee with the other residents. Thank you for looking after my friend so well.

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Review from Margaret A (Daughter of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the age of 99 my Mum spent the last few weeks of her life at Mossdale Residence. She received excellent care at that time and nothing was too much trouble for the staff. Without exception, all the staff were very caring and attentive to Mum and they all did their best to make her stay as comfortable
as possible. As well as looking after Mum the staff were concerned about us as a family and they did their best to make our situation as pleasant as possible.

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Review from Pauline L (Daughter of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 99-year-old Mum’s stay at Mossdale was just a few short weeks but our family was extremely pleased with the care she received. The staff were always pleasant, caring and empathetic to her needs. They treated her with respect and she retained her dignity until the end. Thank you to all involved in
making her final days comfortable and for accommodating so many of our family throughout her stay. We highly recommend this care home. I have given 3 stars for food and drink because my Mum was in her latter days and didn’t eat much at all. She was, however, always offered meals or nutritional drinks.

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Review from C I (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Mossdale for fifteen months and the staff treated her at all times in a friendly, caring and thoughtful way. At the end of her life, they were brilliant with her and our family.

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Review from D J (Cousin of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I was very disappointed with Mossdale Residence.
My relative had a severe infection that was not picked up by staff at this Residency.
There were several occasions when vulnerable residents were left unsupervised.
Despite providing staff with a detailed daily routine, staff did not pay any attention
to it.
Paperwork was lost relating to my relative should an emergency occur.
The best action I took was to remove my relative from this home.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Mossdale Residence

Thank you for taking the time to leave this review. We recognise that it is a difficult time when a family member enters a care home, especially when they wish to remain in their own home, it was positive that your family member’s wishes were able to be met and he was able to return to his home, with support, after a short stay at Mossdale Residence. We meet with all our prospective residents and their families and complete an assessment to determine if Mossdale Residence can safely meet all the care needs, prior to offering a placement. Our staffing levels are based on the dependencies of the people living with us and we discuss those levels at the point of enquiry. We also encourage family members looking for a care home to share their expectations for the level of care they would like at that time, so that both parties can be confident that what is expected can be achieved. We work closely with our GP surgery and recommend that all residents are registered with that surgery, they conduct weekly ward rounds and we also are supported 24 hours a day by trained clinicians through the Telemedicines service. We contacted Telemedicines when your family member became unwell and they arranged for observation and assessment in the home, rather than immediate referral to hospital. We worked closely with the clinicians involved until it was determined by them that admission to hospital would be needed. You mention lost paperwork, on this occasion we were not made aware that the paperwork was in place at the time of the assessment, on admission or by the GP – clearly this has caused you concern and we do apologise for that. We have shared our learning from your feedback with our team. We hope that our residents and their families feel comfortable to discuss any concerns as they arise, either on an individual basis with the Home Manager, via our Residents’ Committee or at our regular Resident and Relative Meetings.


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Review from Michelle D (Niece of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mossdale is a wonderful home. Very clean and polite staff. Residents are well looked after. This nursing home provides good care and support to all residents with specific conditions or different types of disabilities who struggle significantly with daily life and need the added support. This care home
prioritises the physical, emotional and social needs of its residents in which they offer a safe and clean comfortable environment with trained staff.

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Review from Deborah F (Daughter of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness, professionalism, empathy and respect shown to my dad and every resident is beyond words. I truly am grateful that my dad has moved here. Not only like a five star hotel, but the staff are beyond that. The relief at my dad being here is beyond words. I thank you all because I know he's
happy.

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Current Review Score: 9.6 (9.615)

Overview of Review Score

The Review Score of 9.6 (9.615) out of 10 for Mossdale Residence is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.615 for Mossdale Residence is calculated as follows: ( (308 Excellents x 5) + (82 Goods x 4) + (18 Satisfactorys x 3) + (15 Poors x 2) ) ÷ 423 Ratings = 4.615

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mossdale Residence is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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Frequently Asked Questions about Mossdale Residence

What types of Care is Mossdale Residence registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mossdale Residence provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Mossdale Residence have?

There are 80 Single Rooms.

What are the Facilities & Services at Mossdale Residence?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mossdale Residence to the centre of York?

1.6 mile(s) as the crow flies, distance by road may be significantly further.