Mossdale Residence

Mossdale Avenue, off Bad Bargain Lane, York YO31 0AF
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9.6 47 Reviews
  • Mossdale Residence, York
Beautifully designed around an attractive central courtyard garden, Mossdale Residence offers luxury accommodation in three communities with additional hotel-style services and facilities on the ground floor.

The home delivers personalised care packages for elderly people who would benefit from supportive residential care, dementia care or professional nursing care, Mossdale Residence will be able to meet individuals’ wide-ranging and changing needs and a home for life.

Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and any suggestions from family members that might make the resident's stay with the home that little bit more enjoyable.

Assisted by suggestions from the residents, the home’s wellbeing coordinators organise a varied year-round programme of things to do.

Many residents take pleasure in hobbies, including baking, writing, gardening, dancing, painting, quizzes, and playing chess. Some enjoy being a member of the residents’ forum.

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Care Provided by Mossdale Residence

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Banks (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To learn more about the home, please visit the marketing suite across the road at the Tang Hall Library, please contact to book a visit in advance.
    Opening hours for the Marketing suite Monday - Friday 10am - 5pm.
    Where to find the marketing suite: Room 6, The Center, Tang Hall Library, Mossdale Avenue, York, YO31 0HA


  • Parking

  • There is parking available at the home


Mossdale Residence Reviews (47)

Total of 47, showing 21-40
9.6

Mossdale Residence has a Review Score of 9.6 (9.615) out of 10, based on 36 reviews in the last 2 years. Over all time Mossdale Residence has 47 reviews.

Overall Experience

  • 37
  • 7
  • 0
  • 3
  • 0

Date Published

47
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36
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Review from P R (Sister of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An exceptional caring environment. All staff focus on the needs and wishes of the resident. Kindness is not just a strapline, it is what the standard of care is based upon. Mossdale Residence sets a benchmark on which other residences should be judged.

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Review from F T (Husband of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased overall and the majority of carers are excellent but too few of them. Mossdale definitely needs more carers. Room for improvement with food. Due to the age of residents, meals should be more normal and every day eg. As they would be familiar with, not fancy.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Mossdale Residence

Thank you for taking the time to leave this review. We constantly review our staffing levels against the needs of all our residents and we ensure that our care hours are allocated accordingly. As a premier home, we have an extensive menu, devised by nutritional experts specifically designed to meet the needs of our residents. Where our residents have additional nutritional needs, we refer to our community dietitian and develop a bespoke care plan. If you would like to discuss these points further, please feel free to speak to the Home Manager.


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Review from B N (Daughter of Resident) published on 28 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum came to Mossdale in late October 2022, she moved in from hospital. There were a few issues to settle her down. The staff have worked hard to help Mum settle, she is very happy there. The senior staff are very kind and good.
My biggest complaint is the high turnover of staff (staff retention).
I would recommend Mossdale.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Mossdale Residence

Thanks for taking the time to review Mossdale Residence, I am glad to hear your mum is very happy living with us. I wanted to let you know that we do have a retention plan for our staff team which has included a change in pay scale and a new reward and benefit scheme for the team. The home manager is continuously working on new ways to develop and invest in her team to help them feel valued.


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Review from Caitlyn L (Granddaughter of Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana has settled in and finds the staff good.

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Review from V L (Daughter of Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is settled here, staff are very good. We are happy overall.

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Review from Tracey C (Daughter of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited a few nursing homes when looking for my dad, Mossdale shone through when it came down to being the most compassionate and caring. Since Dad arrived in November, his care has been second to none, and I can now sleep at night knowing that Dad is safe and comfortable and all his needs are
being met. All staff working at Mossdale offer a first-class service to both Dad and the family, and I know I made the right decision when choosing Mossdale for Dad's nursing care. Thank you all; you're all amazing.

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Review from Gary D (Son of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Took Mother to the downstairs area where she enjoyed a glass of wine and a scone. Great staff, very kind and helpful.

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Review from Linda D (Ex Family Member) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care that our relative requires. He feels at home with all the comforts too. Given hands-on backup for his personal and medical needs, so the family can relax knowing he is safe and in good hands in all areas of his care requirements. Top marks for Mossdale staff in all areas. Thank you.

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Review from Ray T (Friend of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic place. I am so pleased to see my mate so well and looking great and that is down to your care.

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Review from Andrew H (Son of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely welcoming place and all staff are very helpful and cheerful. Nothing too much trouble.

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Review from Jayson A (Son of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say I am blown away by the care and compassion of each and every member of staff I have had the privilege of speaking to since my father has moved into Mossdale Residence. In such a short time, he has become my dad again. So clean, so healthy and has gained some independence back.
Thank
you.

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Review from Michaela E (Daughter of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and all staff make me feel welcome any time of the day. I can't thank staff enough for everything as my dad is happy.

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Review from Brian J (Friend of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Better than a hotel. Clean, tidy, staff are brilliant.

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Review from Kaye B (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are simply wonderful. My mother needs lots of care as she is wheelchair-bound. The staff are very diligent and care with kindness.

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Review from D R (Daughter of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care/nursing staff at Mossdale Residence are outstanding and do all they can to accommodate any concerns you have. Mum is well cared for which is a comfort for us. Access to the home is much improved due to the recruitment of a new reception team, who also staff the cafe/bar area which is fantastic
and offers the residents a change of scenery and views of the garden. I do feel that the staff levels are still on the low side which causes pressure on the existing hard-working team. The areas I feel could improve is Mum's clothes don’t get changed as often as I would like, I usually do this myself when I visit as her clothes are often dirty. I also don’t think that she is bathed as regularly as she should be. I’m sure this is due to staffing problems and possibly my mum's reluctance to comply! More activities would be welcome too. Overall though this is a positive review and would highly recommend Mossdale, the positives definitely outweigh the negatives.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Mossdale Residence

Thank you for taking time to leave this kind review. Mossdale Residence is a new home so it is good to hear your feedback of the café/bar area, we hope that our residents and visitors continue to enjoy many happy times spent there, at the heart of the home. I am pleased to learn that your overall experience is positive, however I note your feedback about the challenges you find with your Mum's personal care at times. The journey living with Dementia is different for everyone, we have selected our care team with this in mind and are excited that many new colleagues have recently joined us in 2023, strengthening the care teams in our Nursing, Residential and Memory Care Communities. HC-One is also pleased to offer staff working at Mossdale Residence dedicated Dementia Training, in addition to the initial induction training and general training delivered within HC-One. Mossdale staff also work closely with other agencies in York including the Care Home and Dementia Team to develop support plans for our residents as new needs are identified. We are always keen to hear your feedback and the Home Manager would be pleased to meet with you if you would like to discuss your experiences and feedback further.


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Review from K M (Daughter of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Mossdale are brilliant. They look after my mother with kindness and dignity. The staff are always willing to talk to me should I have any concerns regarding my mothers well being. The food is really good and plentiful. Thank you everyone at Mossdale.

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Review from Anne R (Sister of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every person is very friendly and helpful and the support for all family is excellent, service is really good. Weekends are sometimes difficult to get entry as staff on reception are only Monday-Friday. The staff in the kitchen are helpful at these times. Thank you for all the attention you give.

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Review from N H (Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very helpful and enthusiastic, a very pleasant environment.

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Review from B C (Daughter of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Beautiful interior decor but this care home is seriously lacking staff. There are little or no activities for residents. Doesn't seem to be much stimulation for dementia patients. Residents are left sitting alone in lounge areas unattended by staff on occasion. Not encouraged to get out of bed some
mornings.
The cinema room never used.
Never taken on any outings in over a year.
Have had discussions with other relatives who feel equally dissatisfied with this.
Personally feel that the staff they do have there work hard but there needs to be more attention paid to time spent with patients, not just sitting them in a lounge all day every day.
Every time this is mentioned nothing changes.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Mossdale Residence

Thank you for taking the time to leave this review. We have recently recruited many new colleagues and have many more currently going through our onboarding process. We have doubled our well-being resource and are currently onboarding a colleague for this role; we are advertising for a colleague to support us with driving the home's minibus. We are a commissioning home, and we are opening areas of the home in a phased approach, to ensure our staff and the facilities are fully able to support new residents. This does mean that some areas of the home are not currently in use, but alternatives such as lounges with large-screen TVs, smaller more intimate lounges and personal TVs in each bedroom are all available.


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Review from S V (Wife of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care my husband receives. The staff are caring and easy to communicate with. However, there does not appear to be any activities he can take part in and as a consequence he becomes bored.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Mossdale Residence

We have a full-time Wellbeing Co-ordinator employed within the service who solely supports residents with activities. We have activity planners displayed across the home which can evidence what we have planned for each day. We will get the Wellbeing Co-ordinator to reach out to you so that we can let you know what we currently have planned and you can share what you feel your husband would like to participate in.


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Current Review Score: 9.6 (9.615)

Overview of Review Score

The Review Score of 9.6 (9.615) out of 10 for Mossdale Residence is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.615 for Mossdale Residence is calculated as follows: ( (308 Excellents x 5) + (82 Goods x 4) + (18 Satisfactorys x 3) + (15 Poors x 2) ) ÷ 423 Ratings = 4.615

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mossdale Residence is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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