Harbour House

131 New Street, Musselburgh EH21 6DH
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9.3 21 Reviews
  • Harbour House, Musselburgh
Welcome to Harbour House, a care home within the Morar Living group. Harbour House is a home that creates a place for residents to live and love their life.

Harbour House are committed and passionate about focussing on the ‘person’, supporting everyone as an individual and to encourage maximum independence.

Morar Living strives to create a homelike environment, the small-scale living areas mean they provide support in small, quiet and homely areas. The environment is conducive in allowing them to support residents to continue to live life their way, while feeling at home.

Facilities at Harbour House provide all residents with private bedrooms complete with ensuite wet rooms, while assisted bathrooms provide residents with the ability to enjoy a bath should they wish to do so.

Shared facilities within the home include a cinema room to enjoy resident choice movies, private dining area, a day diner, resident servery/kitchen areas, quiet lounges, and a hairdressing salon. There is also a cafe bar and a piano bar where residents can enjoy a refreshment, with friends, when they choose.

Enclosed and secure garden spaces are available to allow people the move freely around the exterior of their home.

Harbour House has their own air-conditioned Mercedes vehicle, with wheelchair facilities, which is for use to support people to continue to be involved within their community, whether this be a day trip, an appointment, going for a coffee or visiting friends.

The team feel strongly that staff are invited into the home of residents, opposed to residents living in the care home. Encouraging residents, from the beginning, to direct their own care allows them to maintain their identity, providing a content and meaningful life.

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Care Provided by Harbour House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Gillian Goodall (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 1

Funding & Fees Guide for Harbour House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,399 – £1,560
    • Self-Funded Residential Dementia Care £1,399 – £1,560
    • Self-Funded Nursing Care £1,399 – £1,560
    • Self-Funded Nursing Dementia Care £1,399 – £1,560
    • RESPITE Self-Funded Residential Care £1,800 – £2,500
    • RESPITE Self-Funded Residential Dementia Care £1,800 – £2,500
    • RESPITE Self-Funded Nursing Care £1,800 – £2,500
    • RESPITE Self-Funded Nursing Dementia Care £1,800 – £2,499

  • **Please note all fee's are subject to care and nursing requirement**
  • (these prices are only a guideline, please contact Harbour House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Harbour House Reviews (21)

Total of 21, showing 1-20
9.3

Harbour House has a Review Score of 9.3 (9.253) out of 10, based on 9 reviews in the last 2 years. Over all time Harbour House has 21 reviews.

Overall Experience

  • 17
  • 3
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  • 1

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21
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5
9
12

Review from Mairi H (Daughter of Resident) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After moving my mum from a large group care home to Harbour House the difference in her care and appearance has been remarkable. The staff are so attentive and genuinely caring, food is to her liking and activities are a central part of her day. Cleanliness is first class.
The home is welcoming and
friendly in a great location with loads of parking.

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Review from Karen G (Daughter of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our dad has stayed at Harbour House for nearly two years. We pop in to see Dad at all times of the day, which is great because it gives us a full view of the activities and care that he receives. The staff are always attentive and caring and also take the time to listen about any concerns/worries we
may have. It's lovely to see Dad has put weight on and is taking full advantage of the great meals. He goes out and about, to pubs, shops, the local barbers, out on the bike. It's nice to see he is happy here at Harbour House.

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Review from M L (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I didn’t think I’d ever be writing a review for a care home but due to health and age, my mum moved into Harbour House in January. She’s so much happier with people to talk to and activities keeping her busy throughout the week. The staff are wonderful and very caring. I know she’s being well looked
after 24 hours a day which is peace of mind.
My rating for value is a little lower but that’s just personal as it would be the same for any.

Reply from Katrina McGrandles, Regional Manager at Harbour House

Thank you so much for choosing us to look after your mum, your kind words are very much appreciated. I will pass the one to the team.


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Review from P O (Son of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Please be aware. This place is extremely poorly managed, all they are clearly after is filling the rooms and getting the money in the bank, understaffed and lack of training. Please do not be fooled by the glitz and glamour it is all for show. The management or lack of management is shocking. Please
do your homework before committing your loved ones. Do not be fooled like we were.

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Review from David B (Son of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff never appear stressed and that is good for the residents and visitors. Access is good by public transport and there is always parking available. It is a bustling area and that gives some interest.

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Review from F D (Daughter of Resident) published on 22 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the last 6 months, I have seen a massive improvement in the care home. I feel this has been underpinned by ensuring their staff have had up to date training and the management are supporting the staff.
The home has supported my mum and worked with me to meet my mother's needs e.g. raised toilet
seat, extra grip handles, shower chair. Bringing in clinical leads has also helped. The activities team are very enthusiastic.

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Review from Marion G (Niece of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care our any receives is excellent. It is not only the necessary care she receives; they all show such care and empathy for her overall needs. We often go in, and a member of staff is sitting with her (holding her hand). They go over and above in all aspects of her care.
They are in constant contact,
letting us know how she is. The home is spotless and to a very high standard.
We cannot thank or praise them enough for everything.

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Review from Lynne T (Daughter of Resident) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Harbour House for over a year now and is thriving in the environment under the wonderful care provided by the excellent staff. She was getting very anxious at home and it was becoming increasingly difficult for me to take care of her but she is now more settled and enjoys the various
activities and company of the other residents and the staff. The food is excellent and she has put on weight since she moved in. The home is always clean and tidy and I am kept updated regularly about Mum. The staff also went above and beyond on Mum's recent birthday to make her feel special. I would highly recommend this care home.

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Review from M C (Niece of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident for about 8 months in her care has been exceptional. She was quite mobile and very aware when she first entered Harbour House but unfortunately has deteriorated rapidly. Thankfully the staff are amazing and have shown her care and kindness second to none. They are truly inspirational
and have given us as a family guidance and advice constantly. My aunt is treated as a friend and they are consistently popping in to see her, even when we visit, for a chat and just to make sure she's OK. She is treated with dignity and kindness all times.

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Review from Daniel C (Son of Resident) published on 19 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I are reassured by the level of care provided for my mother by the staff at Harbour House in view of the physical and mental impairments which she has. The staff are very friendly, helpful and caring and the premises are always clean and tidy. My mother is content at Harbour House and appreciates
the help and care she is given by the staff.

Reply from Julie, Resident Relations Manager at Harbour House

Thank you so much for your lovely review, we appreciate you taking the time to tell us how reassured you feel in the care provided to your mum.


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Review from Victoria H (Wife of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Husband moved into Harbour House on December 23rd 2021 and has settled very well thanks to the help and support of all the staff. Having spent a considerable period of time in hospital, the transition to such a caring environment has benefitted my husband immediately. I feel immensely reassured
by him being in such a safe, caring and comfortable place.

Reply from Julie, Resident Relations Manager at Harbour House

Thank you so much for your kind words, very much appreciated


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Review from Lisa M (Daughter of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad has been living in Harbour House for a couple of months now, and we as a family could not be happier with the care and support provided by the team.
The facilities are excellent and Dads dietary requirements are catered for at each mealtime. There are various activities planned throughout the
week and residents have 1:1 time with staff too, should they wish.
Dad also has a wonderful view of the harbour from his room!

Reply from Julie, Resident Relations Manager at Harbour House

Lovely review and such kind words thank you, I will pass your feedback on to the Team at Harbour House.


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Review from Audrey M (Resident) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our wee Pops joined the family at Harbour House at the end of November. Family and friends have been very impressed, not only with the surroundings but every single member of staff we've interacted with. Couldn't be more helpful and nothing is too much trouble. Beautiful rooms, dining room, sitting
rooms, TV rooms. We're always made to feel very welcome and the kettle is on before we can even get to Pops' room with a lovely array of cakes and biscuits. He's even had his hair cut in the lovely salon and his toenails cut within just a couple of weeks. Doctor has been called when necessary and we're always kept informed, even with minor ailments. His room is filled with lots of his pictures from home. We have complete peace of mind knowing Pops is being well cared for and will settle in time with the help of the lovely staff. The manager is wonderful as are all the other staff looking after him. Would highly recommend having your loved ones cared for here.

Reply from Julie, Resident Relations Manager at Harbour House

Thank you very much we appreciate you taking the time to write such lovely words, I will be sure to pass your comment on to the Team at Harbour House.


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Review from Caroline K (Daughter of Resident) published on 3 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are absolutely delighted our Dad has settled really well.
The staff are very attentive and professional.
Everyone is so welcoming.
The food is fresh and Dad has gained weight which is fantastic.
We can’t thank the staff enough for going above and beyond delivering great care. It is very reassuring
to know our Dad is in good hands and his care needs are being met! Well done to all the hardworking team.

Reply from Julie, Resident Relations Manager at Harbour House

Another great review of the Team at Harbour House, thank you we appreciate your kind words.


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Review from Mark F (Son of Resident) published on 18 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Harbour House for several months now, and in her own words, 'they [the staff] can't do enough for you'. Since she arrived at Harbour House, mum is much happier than she had been for a long time. She looks much more like her old self and is visibly thriving. She does, of course, get fed
up being restricted to being at Harbour House but that is no reflection on the care home – just her frustration at her own condition and the limits that her condition imposes on her.


From my own side of things, Harbour House staff are always extremely polite and helpful. The home is always immaculate and the staff are attentive.


Knowing mum is in a safe, caring environment has allowed the rest of the family to sleep easier at night.


Reply from Julie, Resident Relations Manager at Harbour House

Lovely words, thank you for taking the time to express how happy you are.


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Review from Tricia M (Daughter of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend the care home, as since my mum went in I have complete peace of mind regarding her care needs. Staff are very caring and helpful, food prepared to high standards and covers all dietary requirements. The care home itself is a new modern facility, kept to a high standard of decor
and cleanliness. My mum has settled in very quickly due to 24-hour care and enjoys the company of staff and residents, especially at the regular group activities.

Reply from Enquiries Morar UK, Enquiries at Harbour House

Thank you so much for your lovely feedback, it is very much appreciated.


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Review from Karen L (Daughter of Resident) published on 2 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum left her home after 64 years of staying there. It was a sad day for all however Mum was given a very warm welcome from the staff. Mum had made up her mind after her only visit to Harbour House that this was the place she wanted to stay.
Since moving into the home it has taken Mum some time to
adjust as she has lived alone for more than 29 years. She enjoys her chats with the residents and the care and nursing staff have been very kind and attentive to her. Knowing Mum is being well cared for gives me peace of mind. There have been quite a few changes in management staff however the current manager is introducing good changes, e.g I can log on each night to see what my Mum has done that day in activities. I am always made welcome by the staff.

Reply from Jozi Stables, Care Home Manager at Harbour House

Thank you for your feedback Karen, it is nice to hear of the positive experience you and your mother have had. The team and I are very much looking forward to continuing to work with you.


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Review from Lorraine F (Daughter of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Harbour House February 2021, as this was during lockdown it was very difficult for her and her family. The staff at Harbour House were fantastic in keeping us updated and made my mum feel very welcome. All the staff are so friendly and approachable, nothing’s ever too much for them.
The home is lovely and clean and I believe the food is very good.

Reply from Lynne Mekshi, Regional Manager at Harbour House

Thank you for your kind review, we will pass this on to the team here at Harbour House.


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Review from Gail S (Daughter of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and all the staff have done a great job of helping Mum settle into her new home.
She says it is like being in a five-star hotel with all the lovely food. She is really looking forward to moving to her new room.
It is a great location.
It was her birthday this month and they made
it a very special day for us both.
I would recommend this care home very highly and have been trying to get some of Mum's old neighbours interested.

Reply from Lynne Mekshi, Regional Manager at Harbour House

Thank you for your lovely review, we will be sure to share this with the team.


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Review from E T (Wife of Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has had wonderful personal care during the early months of this home's establishment. He has settled in as a result of the dedication each of his carers has shown. I have also benefited from their consideration and support.
The home is in a fabulous location, which will offer us so much
more once lockdown is over. Everyone has done their best in the circumstances. It hasn't been easy for anybody, let's face it.

Reply from Lynne Mekshi, Regional Manager at Harbour House

Thank you very much for your lovely review, we will share this with the team here at Harbour House.


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Current Review Score: 9.3 (9.253)

Overview of Review Score

The Review Score of 9.3 (9.253) out of 10 for Harbour House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.523 for Harbour House is calculated as follows: ( (84 Excellents x 5) + (12 Goods x 4) + (5 Poors x 2) + (6 Very Poors x 1) ) ÷ 107 Ratings = 4.523

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.73 Points relating to the number of positive Reviews for Harbour House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6. 8 Positive Reviews ÷ 8.6 = 0.93

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 24 Feb 2025

Nursing, residential and dementia care.


Awards / Recognitions (0)

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Meet the Team (1)

Gillian

Gillian Goodall

Job Title: Home Manager

Joined: 2023

Harbour House Care Home Manager.


Frequently Asked Questions about Harbour House

What types of Care is Harbour House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Harbour House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & End of Life Care are other types of care provided.

How many Rooms does Harbour House have?

There are 43 Single Rooms.

What are the Facilities & Services at Harbour House?

Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Harbour House to the centre of Musselburgh?

0.9 mile(s) as the crow flies, distance by road may be significantly further.