Barchester Waterside Court Care Home

26 Winterbook, Wallingford OX10 9EG
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9.8 45 Reviews
  • Barchester Waterside Court Care Home, Wallingford
Waterside Court Care Home is located in the historic market town and civil parish of Wallingford in South Oxfordshire, ideally situated for visiting Reading, Benson, Henley and Thame. Waterside Court offers residential care, dementia care and pre-bookable respite stays to older individuals.

The luxurious facilities, combined with highly trained staff, ensures that each and every individual is given superior attention. 24-hour care is provided in a warm, welcoming environment, with delicious meals and daily activities, including a choice of therapeutic approaches.

The Memory Lane dementia care community provides specialised resources for those living with dementia, including adapted crockery and tableware, sensory gardens with low risk walkways and activity kitchens, which enable people to engage in life's everyday simple tasks and pleasures to help them feel like they're right at home.

Waterside Court also has excellent transport links to the town centre less than a mile away, enabling residents to remain connected with their local community.

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Care Provided by Barchester Waterside Court Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Clemence Heriman (Senior General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Number of floors: 2

Funding & Fees Guide for Barchester Waterside Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Waterside Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome to visit at any time without a booking.


  • Parking

  • Drop-off point available outside the main entrance with wheelchair access.
    Parking available on-site


Barchester Waterside Court Care Home Reviews (45)

Total of 45, showing 1-20
9.8

Barchester Waterside Court Care Home has a Review Score of 9.8 (9.820) out of 10, based on 15 reviews in the last 2 years. Over all time Barchester Waterside Court Care Home has 45 reviews.

Overall Experience

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Review from Kate M (Daughter of Resident) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved permanently to Waterside Court in September 2021. She has dementia and over the past three years there have been significant changes in what she has been able to achieve. She has always appreciated the care and support she receives from all staff (including house keeping and cleaning staff)
and now she is further along her dementia journey this helps her to feel secure with the people she sees routinely. This is so important when life as you once knew it is falling away from you. Mum's ability to enjoy activities is considerably less than it was but she is taken to all the activities, of which there are plenty, and she enjoys them. Enjoyment of being 'in the moment' is vital. From the minute you walk in to Waterside Court you are received with welcoming smiles and are made to feel at home.

Reply from Waterside Court, Senior General Manager at Barchester Waterside Court Care Home

Thank you very much for your kind words. As a team we are very plivileged to have your mum here at Waterside Court and we appreciate all the support you give mum and the care team.


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Review from David M (Son of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since Mum became a permanent resident in September 2021, we have been very pleased with the care she has received.
Mum is very calm and relaxed and this is all down to the excellent care she receives from all the staff. We, as a family, are comforted that Mum is safe and secure and is well looked after.
She
is in a lovely room close to the dining room and lounge area, where she is often found when the family come to visit.

Reply from Clem Heriman, Senior General Manager at Barchester Waterside Court Care Home

Thank you very much for your feedback. We are glad your mum is doing well and truly settled.


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Review from Lotte W (Daughter-in-law of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I absolutely love the Barchester Waterside Court Care Home. The staff and the management are an absolute delight - caring, living and very professional as well as making everyone feel like one big family.
I love coming to visit my mother-in-law. meeting all the residents and the staff, it is a really
wonderful experience.

Reply from Clemence Heriman, General Manager at Barchester Waterside Court Care Home

Thank you very much for your very kind and encouraging words. We are glad that your experience has been great and hope this will continue to be so.


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Review from Susan W (Wife of Resident) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are really caring which is the most important thing. The home is lovely with several lounges to sit in as well as ensuite bedrooms for all residents. There are several activities during the week which the residents can choose to participate in. A favourite activity is when they have a singer
or musician visiting. The home try to get one most weeks but it is not always possible. I would like it to be a couple of times a week as it really lifts all the residents moods no end. The only way I can see this happening is to book acts a year in advance or at least several months ahead. The dining room is laid out very nicely. The menu however is a bit repetitive and not at its best by the time it is served. I would like to see a larger variety of sandwiches at supper time for those residents who do not want another cooked meal.

Reply from Clemence Heriman, General Manager at Barchester Waterside Court Care Home

Thank you very much for your feedback and we are glad that your husband is well settled in the home.


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Review from C G (Daughter-in-law of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only recently discovered Waterside Court when we needed to find care at very short notice for my in-laws. I was so confident it was the right place for them when I looked around that we didn't consider anywhere else. It was a complicated move but the staff were exceptional in lining everything
up very quickly. My in-laws have settled in well and love it here. As visitors to the home, we are kept apprised of how they are adapting and are always made to feel extremely welcome.

Reply from Clemence Heriman, General Manager at Barchester Waterside Court Care Home

Thank you very much for your kind words and we, as a team, feel very privileged to have them in our very beautiful home. We always strive to provide the very best in premium experience!


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Review from D B (Wife of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband who has FrontoTemporal Dementia went to Waterside Care Home for 2 weeks of respite care in order for me to have a break from caring for him.
I am grateful for the empathetic care he received from the excellent care home staff.
The facilities, management and the security offered there are
top quality.

Reply from Clemence Heriman, General Manager at Barchester Waterside Court Care Home

Thank you very much for your kind words and I am glad your husband had a great respite stay with us. We look forward to seeing him again soon.


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Review from M D (Wife of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed by this care home ever since my first visit to access it for my husband.
I am even more impressed since he came in for respite. The staff had to work hard to overcome his extreme reluctance to be here; eventually he settled in and began to enjoy the activities. Family members
visiting him always found him cheerful and this showed in the photos which they took and forwarded to me.
Many thanks to all those involved in his care.

Reply from Clemence Heriman, General Manager at Barchester Waterside Court Care Home

Thank you very much for your words of encouragement to our team here. We were very privileged to have your husband here in our beautiful home and would welcome him back anytime.


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Review from V H (Wife of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had a very happy stay for five nights respite care to give me a break. As always, he was very well looked after and felt secure and enjoyed himself. I am so grateful for this vital respite facility and do hope that beds for respite will remain available. Thank you to all the staff.

Reply from Clemence Heriman, General Manager at Barchester Waterside Court Care Home

We are glad that that your husband had a great stay here with us and we look forward to seeing him again soon. Thank you very much for your kind words.


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Review from Martin B (Husband of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home services manager is more than helpful at all times. Nothing is too much trouble.

Reply from Clemence Heriman, General Manager at Barchester Waterside Court Care Home

Thank you very much for your kind words and feedback. The team here will always go over and above to ensure life is truly celebrated here at Waterside Court.


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Review from Angela D (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92-year-old father originally had 4 weeks respite after an unexpected operation. The home offered excellent facilities and the staff were all amazing. He agreed after 4 weeks that he should stay permanently. Everyone working at the home has made this an easy decision for my father and his family
because they are all professional and very caring. A variety of activities are also organised.

Reply from Clemence Heriman, General Manager at Barchester Waterside Court Care Home

Thank you very much and we are so pleased to have your father in our very beautiful home.


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Review from Diane F (Friend of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been so helpful. My friend has settled in nicely. We are both happy with the facilities.

Reply from Clemence Heriman, General Manager at Barchester Waterside Court Care Home

The Waterside team are very privileged to have your friend in our very beautiful home and we will continue to do our very best to ensure we provide the support she needs.


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Review from Jeremy L (Son of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Barchester Waterside Court Care Home for respite care due to his onset of dementia. Unfortunately, due to a severe stroke, he had to be sent to hospital and after review and consideration of his needs, we had my father returned to Waterside for end-of-life care. The Waterside team
were fantastic, caring, compassionate and could not have been anymore helpful in my father's last days. We are very thankful to the Waterside team.

Reply from Clemence Heriman, General Manager at Barchester Waterside Court Care Home

Thank you very much for your kind words. We were all so sad about your father, who was a true gentleman, and both staff and other residents were very fond of him. We hope you all remain part of the Waterside Court family.


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Review from David W (Friend of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very elegant surroundings and warm welcome. The building is very well decorated and the staff are pleasant and helpful.

Reply from Clemence Heriman, General Manager at Barchester Waterside Court Care Home

Thank you very much for your kind words. We look forward to seeing you again.


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Review from A W (Friend of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful welcome - great coffee, residents all have smiling face and praise all the staff.

Reply from Clemence Heriman, General Manager at Barchester Waterside Court Care Home

Thank you very much and we hope to see you again soon.


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Review from David T (Respite Resident) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found our preferred respite home; I will be back! It is salutary to be with more elderly people, but the quality of accommodation and care is very good. I remind myself why I am here; respite for my wonderful wife, whose loving care cannot be replicated. Thank you very much.

Reply from Clemence Heriman, General Manager at Barchester Waterside Court Care Home

Thank you very much for your kind words and it has been a pleasure having you here and hope to see you again soon!


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Review from B K (Respite Resident) assisted by family/friend published on 5 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made to feel welcome. Given time and space for own quiet time. Good options of what activities available, always something to suit everyone. Felt at home, able to make coffee when I wanted. The staff were brilliant, good sense of humour and were very encouraging. Valued having a room with a patio door
to get out to walk in the garden. Liked the walk-in shower. Thank you.

Reply from Clemence Heriman, General Manager at Barchester Waterside Court Care Home

Thank you very much for your kind words. I am glad you enjoyed your time here and hope to see you again soon.


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Review from Murray R (Son-in-law of Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found everything about Barchester very professional. The building is lovely and the staff are very caring. They have helped my mother-in-law to settle in really well. The whole experience has been very easy and relaxed.

Reply from Clemence Heriman, General Manager at Barchester Waterside Court Care Home

Thank you very much for your kind words. I am glad to hear that your mother-in-law has settled in well and our team here are so privileged to have her in the home.


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Review from G R (Daughter of Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We care across Waterside Court almost by accident, but it has been a true lifesaver, not just for both my parents but for myself too, as a caregiver.
My parents have both had three weeks of respite, and they look ten years younger. They have been treated like royalty, with dignity, kindness, love
and compassion and have agreed to many more visits/stays. The staff are fantastic, and one member of staff, well, we will always be so grateful for the kindness you have shown. I highly recommend Waterside and can't thank you enough.

Reply from Clemence Heriman, General Manager at Barchester Waterside Court Care Home

Thank you so much for your kind review. It was an absolute pleasure having your parents here in Waterside Court and seeing them flourish, going from strength to strength. It was wonderful to see them having a wonderful time and see dad growing in his confidence too. Hopefully, we will see them again soon, visiting us for a cuppa or for coffee and cake! Thank you.


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Review from Jeremy B (Son of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment Mum arrived here at Waterside she was made to feel very welcome and part of a family. I visit her regularly and have excellent communication from the staff about her health and well being. They are very positive and the standard of care is excellent. Initially, Mum was reluctant to accept
the care that was on offer but now that self same support has become part of her routine and is welcomed gratefully.

Reply from Maraya Rabuka, General Manager at Barchester Waterside Court Care Home

Thank you for your wonderful review and I'm so pleased mum has settled and now feels part of the Waterside Court family. I will be sure to share your feedback with the care team.


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Review from Monica H (Friend of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit out friend regularly she is an ex-neighbour of forty years. A wrench having to leave her home but she appears to be very happy and the staff are good and she has settled in very well and enjoying company, about her which didn't happen living in her house.

Reply from Maraya Rabuka, General Manager at Barchester Waterside Court Care Home

It is always lovely to hear that a residents life has been improved by joining our home, and it's wonderful that you can remain good neighbours through your regular visits. Thank you for your review, I will be sure to share it with the team.


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Current Review Score: 9.8 (9.820)

Overview of Review Score

The Review Score of 9.8 (9.820) out of 10 for Barchester Waterside Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.820 for Barchester Waterside Court Care Home is calculated as follows: ( (150 Excellents x 5) + (24 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 178 Ratings = 4.82

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Waterside Court Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (11)

Clemence

Clemence Heriman

Job Title: Senior General Manager

Joined: 2017

Hello, my name is Clem, and I am the Home Manager here at the luxury residential care home, Waterside Court in Wallingford. Welcome to our website and beautiful home!


As a Senior General Manager and Registered Nurse, I have been able to mentor, develop and share my skill set to enhance the lives of the people we look after, and those I work with at Barchester Healthcare across Oxfordshire,


I am passionate about the lives of our older generation and believe we learn from our residents every day. We encourage each of our residents to live life to the fullest and remain part of the local community.


At Waterside Court we encourage independent living, offering support and continued friendships and well-being. We pride ourselves on the dementia care we deliver proving that people really can live well with dementia.


We are a pivotal part of our local community hosting events and functions for all to enjoy. I look forward to meeting you and getting to know you and your loved one. My door is always open; please come and join me for a cup of tea and a slice of homemade cake whenever you’re passing.


Ancy

Ancy Gain

Job Title: Senior Care Assistant

Joined: 2022

Hi, my name is Ancy. I am a Senior Care Assistant, I began my journey in August 2022 as a Care Assistant in a sister home of Barchester. Working with elderly residents is immensely rewarding and I am supported in pursuing a career growth to enhance their quality of care and lifestyle. With my dedicated team, we consistently maintain high standards, ensuring residents receive exceptional care and quality of life.


Linda

Linda

Job Title: Care Assistant

Joined: 2022

I have worked in care for a number of years and my positive personality is always appreciated by residents.


Emad Abu

Emad Abu Alrus

Job Title: Head Chef

Joined: 2024

My name is Emad and I work as a Head Chef with over 17 years of experience in the culinary world. I am passionate about creating diverse and innovative dishes, always focusing on using the freshest ingredients to satisfy all tastes. My goal is to offer a unique dining experience that blends traditional flavours with modern touches. Throughout my career, I have successfully led kitchen teams, fostering their skills and inspiring them to be creative and excel. I believe that food is a universal language, and I love sharing my passion and love for cooking with esteemed guests.


Janice

Janice Seastram

Job Title: Admin Assistant

Joined: 2023

Hi, my name is Janice. After 18 years in NHS I decided to have a change and joining Waterside Court has been a breath of fresh air which has allowed me to fully embrace my passion for care. I am the first person people see when entering the home and will always welcome everyone with a smile.


Kathryn

Kathryn Callinan

Job Title: Care Community Lead

Joined: 2024

Hi, my name is Kathryn. I am the care community lead who enjoys enriching and celebrating the lives of our residents. I have over 20 years of experience in care and am extremely passionate about caring for our resident and making a positive impact on their lives and their loved ones. I am really excited to support our residents and their families. I'm a bubbly, cheerful person and love to see our residents smile.


Blerta

Blerta Cesula

Job Title: Activities Coordinator

Joined: 2023

Hi, my name is Blerta. I am the Activities Coordinator here at Waterside Court. I joined the team in February 2024. I absolutely love my role and I'm passionate about creating meaningful experiences that enrich the lives of our residents. Everyday is different and our life enrichment program brings out my creative side which I share with everyone.


Ashline

Ashline Blessiy

Job Title: Senior Care Assistant

Joined: 2022

Hi, my name is Ashline and I began my role as a senior carer at Waterside Court in 2022 after moving from India, where I completed my bachelor's in nursing studies. The best part of my work, especially the mindful conversations I have with our residents which makes a difference in their day. I value the opportunity to learn from their life experiences.


Oksana

Oksana Pelykh

Job Title: Housekeeping Assistant

Joined: 2023

Hello, my name is Oksana. I came from Ukraine. I have been working at Waterside Court Care for a year now. My role here enables me to express my passion for organizing and tidiness. I love to see our residents smartly dressed and provide the best quality of care to all the residents.


Halina

Halina Grice

Job Title: Deputy Manager

Joined: 2024

Hi, my name is Halina and I am the Deputy Manager here at Waterside Court. I joined the team here in March 2024 and truly enjoy working in our beautiful home. I have over 10 years of experience in care and I am passionate about caring for our residents. There is nothing better than seeing our residents fulfilling their lives and being happy in our care. Here at Waterside Court, we are dedicated to providing a very high standard of care and believe in celebrating life.


Nigel

Nigel Kidd

Job Title: Regional Head Maintenance

Hello I am Nigel, I have been working for Barchester many years supporting and ensuring that our homes continue to look beautiful and presentable, whilst ensuring our residents live in safe and secure environment.
As a maintenance man, my passion for health and safety drives me to maintain a secure environment for all.


Frequently Asked Questions about Barchester Waterside Court Care Home

What types of Care is Barchester Waterside Court Care Home registered for?

Older Person Care, Dementia, Respite Care & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Waterside Court Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Barchester Waterside Court Care Home have?

There are 70 Single Rooms.

What are the Facilities & Services at Barchester Waterside Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Waterside Court Care Home to the centre of Wallingford?

0.8 mile(s) as the crow flies, distance by road may be significantly further.