Barchester Waterside Court Care Home

26 Winterbook, Wallingford OX10 9EG
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9.8 45 Reviews
  • Barchester Waterside Court Care Home, Wallingford
Waterside Court Care Home is located in the historic market town and civil parish of Wallingford in South Oxfordshire, ideally situated for visiting Reading, Benson, Henley and Thame. Waterside Court offers residential care, dementia care and pre-bookable respite stays to older individuals.

The luxurious facilities, combined with highly trained staff, ensures that each and every individual is given superior attention. 24-hour care is provided in a warm, welcoming environment, with delicious meals and daily activities, including a choice of therapeutic approaches.

The Memory Lane dementia care community provides specialised resources for those living with dementia, including adapted crockery and tableware, sensory gardens with low risk walkways and activity kitchens, which enable people to engage in life's everyday simple tasks and pleasures to help them feel like they're right at home.

Waterside Court also has excellent transport links to the town centre less than a mile away, enabling residents to remain connected with their local community.

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Care Provided by Barchester Waterside Court Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Clemence Heriman (Senior General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Number of floors: 2

Funding & Fees Guide for Barchester Waterside Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Waterside Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome to visit at any time without a booking.


  • Parking

  • Drop-off point available outside the main entrance with wheelchair access.
    Parking available on-site


Barchester Waterside Court Care Home Reviews (45)

Total of 45, showing 21-40
9.8

Barchester Waterside Court Care Home has a Review Score of 9.8 (9.820) out of 10, based on 15 reviews in the last 2 years. Over all time Barchester Waterside Court Care Home has 45 reviews.

Overall Experience

  • 37
  • 8
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Review from John H (Friend of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would appear to be a well run establishment with happy residents and staff.

Reply from Maraya Rabuka, General Manager at Barchester Waterside Court Care Home

Thank you for taking the time to provide us with a super review. We really appreciate the feedback; happy residents, and staff what more could I ask for! Thank you again.


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Review from D C (Friend of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always pleasant and welcoming.
If I am visiting around afternoon time I am always asked if I would like a tea or coffee and biscuit or cake.
Rooms always clean.
Grounds always maintained.

Reply from Maraya Rabuka, General Manager at Barchester Waterside Court Care Home

Thank you for your positive review of the welcome you receive and the environment within our home. Our staff aim to make Waterside Court a true home from home, I will be sure to share your feedback with them.


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Review from S M (Daughter of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Summer fete and barbecue lunch.
It is lovely to have joined my father today for lunch and the summer fete. We always feel very welcome and we are glad to be able to take part like him at the care home. Lovely lunch.

Reply from Maraya Rabuka, General Manager at Barchester Waterside Court Care Home

Thank you for your review, wasn't it a super day, thank you for joining us alongside your father. I'll be sure to share your comments with the hospitality team. You're always welcome to join us, we have several events planned before the end of 2022. Keep an eye out for the posters.


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Review from Sheena C (Friend of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and helpful.
Very welcoming every time I come in. I wrote this on an afternoon when they had a barbeque and lots of entertainment. Which was very well attended.
excellent food and festivities.

Reply from Maraya Rabuka, General Manager at Barchester Waterside Court Care Home

Thank you for your positive review, the barbecue was a special day, made even better by our visiting guests. We look forward to the next event, we have several planned before the end of the year including a Christmas Market. Thank you again, I will share your comments with the team.


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Review from S B (Daughter-in-law of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very smiley and welcoming. My mother in law has joined in some of the activities and speaks well of the music and talks. The cake is delicious.

Reply from Maraya Rabuka, General Manager at Barchester Waterside Court Care Home

Thank you so much for your wonderful review of our home, and appreciation of the Waterside team. I'll certainly send your compliments onto the hospitality team with reference to their cakes!


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Review from Mike P (Regular Volunteer) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a regular visitor to Waterside Court for some 3-4 months. I am a volunteer with a Nationwide charity. Our dog Monty is a registered Therapy Dog and we visit the Home once per week we meet all residents who so wish and they make a fuss of Monty (mainly strokes and cuddles which he loves -
as do the residents).
What we love about Waterside Court is the genuine warm and caring atmosphere that pervades - the residents are cared for in a non-patronising way and nothing appears to be too much trouble. It is a lovely and loving place where, quite rightly, the residents are given such close and loving care.
It is always an absolute pleasure visiting.


I should add, that a while back Monty's mug shot appeared on the staff board as a member of the Activities section - a lovely touch I thought!


Reply from Maraya Rabuka, General Manager at Barchester Waterside Court Care Home

Thank you so much for your lovely feedback. Monty has become part of the family at Waterside Court with the residents and staff looking forward to his visit.


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Review from P R (Son of Resident) published on 25 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came in for respite incorporation a trial for the future, although Mum was reluctant at first. After the first initial days, the staff quickly identified Mum's strengths and weaknesses and planned her stay accordingly. This was successful, and Mum soon joined in with activities and mixing with other
residents. We found the home clean and well run, and the decor and ambience were very good and a claiming presence. Mum will be returning soon for another "trial" period whilst we go on holiday. Mum is looking forward to going back to Waterside.

Reply from Maraya Rabuka, Acting General Manager at Barchester Waterside Court Care Home

Thank you so much for your wonderful review of our home and your appreciation of the Waterside team. It was an absolute pleasure to provide the care your mother needed during her stay with us. We and the residents she made friends with look forward to her next visit. We are here for you whenever additional support is required.


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Review from C L (Stepson of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Barchester Waterside Court Care Home provided exceptional customer and resident service, going beyond expectations to make sure that our family had a great experience over Easter. The team's focus on residents and making them welcome and helping them settle in to a new home was fantastic
and made this sometimes stressful transition a very easy and pleasant experience. Thank you.

Reply from Maray Rabuka, General Manager at Barchester Waterside Court Care Home

Thank you for your kind feedback - we are delighted that you had such a positive experience during your visit to Waterside Court. We are so pleased to be able to welcome family and friends more readily into the home, and we are very glad that you had such a good experience.


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Review from L M (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely environment, very friendly and helpful. The staff who work towards creating a home away from home for mum.

Reply from Rachel Noke, Homes Services Advisor at Barchester Waterside Court Care Home

Thank you for your kind words. We believe we have a fantastic team at Waterside Court, and your recognition will be passed on to the whole team.


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Review from A M (Son-in-law of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.

Reply from Rachel Noke, Homes Services Advisor at Barchester Waterside Court Care Home

Thank you for your wonderful feedback. We are so pleased that your mother-in-law is so settled and we all enjoy glancing at her morning yoga. Thank you for taking the time to review Waterside Court.


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Review from P S (Respite Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have thoroughly enjoyed our stay and my back healed quite nicely after 8 days. We found all the staff very helpful, kind and caring and could not find fault with any of them.
The food was generally very tasty, especially the soup no complaint. All the staff were very active (overworked) but were
very cheerful.

Reply from Maraya Rabuka, General Manager at Barchester Waterside Court Care Home

Thank you for your lovely feedback - we were delighted to have you stay with us and we are thrilled that you had a relaxing enough time for your back to heal! The team were also very grateful to have received your Christmas card - very thoughtful and much appreciated!


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Review from D E (Son-in-law of Resident) published on 5 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a few minor issues initially but they have now been addressed and resolved fully, and in no way reflect on the present management staff who, through deserved internal promotion, are excellent and very efficient.
From the outset though, the care, attention and respect provided by ALL the staff
for my mother-in-law since she became a resident back in April 2021 (soon after it opened), have continued to be first-class. She is safe, content and being extremely well-cared for.
I would without hesitation, recommend that any family looking to place a loved one in a care home, should definitely visit Waterside, meet the staff, experience the atmosphere and ethos of the home and see for themselves, the superb facilities on offer.

Reply from Maraya Rabuka, General Manager at Barchester Waterside Court Care Home

Thank you so much for your wonderful feedback - we are so happy to hear that you find our fantastic team to be so helpful and the environment so welcoming. We are sorry you experienced the minor issues that you did, but we are happy that we could resolve them for you and we are always on hand to help.


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Review from J W (Friend of Resident) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited my friend and found her extremely happy. The care that she is receiving is excellent.

Reply from Maraya Rabuka, General Manager at Barchester Waterside Court Care Home

Thank you for taking the time to leave such lovely feedback. We are thrilled to hear that your friend is so happy at Waterside Court.


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Review from J M (Daughter of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy at Waterside Court and has been since she arrived. The staff are absolutely great - helpful, caring and respectful. It is such a relief for me and my sister to know that she is so happy and care for. Thank you so much Waterside Court.

Reply from Maraya Rabuka, General Manager at Barchester Waterside Court Care Home

Thank you so much for your wonderful feedback. We are so pleased that we could help and it's an absolute delight to look after your mother at Waterside Court.


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Review from B T (Sister of Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

1) My brother was on three weeks respite care.
2) All medications were discontinued from his own pharmacy and transferred to the home without any consultation with family.
3) We handed a large file containing some medical information, gathered over several years. On 27th August, it couldn't be
found and finally, I was handed a very slim replacement.
4) At present two items of my brother's clothing have not been returned, one of these has been found but the navy blue heavyweight cardigan, zipped, not found.
5) Please put me in touch with the complaints procedure.

Reply from Lorraine Ball, Senior General Manager at Barchester Waterside Court Care Home

Thank you for your time on the phone and for acknowledging the good care your brother received while staying with us. We want Waterside Court to offer the best care available in every way so all feedback is valuable to us. We are sorry that our service did not meet your expectations in some other aspects and we have already put actions in place to investigate and address these where we have found improvements could be made. We always work hard to deliver the highest quality care available and will continue to do so. If you feel, however, that you would like to discuss this further you can email feedback@barchester.com


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Review from E E (Daughter of Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The respect and care the whole Barchester Waterside Court Care Home take of my mother who has dementia is amazing. I so love seeing how relaxed and confident she is with all of the staff. She is so happy in their care and constantly says how kind everyone is and how much she likes the staff and residents.
I found the unstinting staff support and reassurance so comforting while my mum was settling. Mum herself has volunteered that we must sell her home to enable her fees to be paid. A huge step and recognition that the wants to be at Waterside.

Reply from Victoria Nemar, Home Services Advisor at Barchester Waterside Court Care Home

Thank you so much for your wonderful review. We are so pleased that your mother has settled and we love having her here at Waterside Court!


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Review from Sally J (Daughter of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are absolutely delighted with Waterside. The care is amazing, the staff are so kind and caring. Having had a bad experience with another care home, moving Mum has been the best decision.

Reply from Victoria Nemar, Home Services Advisor at Barchester Waterside Court Care Home

We are so happy that your mum has settled and we are glad that we could help. It's always difficult to move loved ones into a home - to have had a bad experience makes the decision even harder. I'm so pleased that we could support you through that journey and that we were able to help you find a new home for mum.


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Review from H B (Daughter-in-law of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service, My mother in law seems to be very well looked after and settled in very quickly. She says that everyone is very kind and friendly and that she feels well looked after. She's also enjoying the food and mixing with the other residents.

Reply from Victoria Nemar, Home Services Advisor at Barchester Waterside Court Care Home

Thank you for your wonderful feedback. We are so pleased that your mother-in-law has settled so well and it's been lovely to see the friendships she has formed.


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Review from Nicola M (Daughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A 5 star care home, in regards to the level of care and the facilities. Warm, respectful carers, imaginative activity program, flexible and approachable management, nothing is too much trouble. After visiting a number of care homes for my father after a “brain bleed” Waterside without a doubt was a
standard way higher than any other I had visited. The welcome my father received from all staff, helped him settle with ease, and the patience they have shown us has made our time with him stress-free. I am hopeful it will still be open when I need it!

Reply from Victoria Nemar, Home Services Advisor at Barchester Waterside Court Care Home

Thank you for your wonderful feedback. We are so pleased that your father has settled so well and we are overjoyed that you as a family feel supported too.


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Review from J C (Daughter-in-law of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Barchester Waterside Court Care Home have been excellent with my mother-in-law - welcoming, courteous and kind in difficult circumstances with Covid. As a new care home I look forward to seeing lots of residents and more trips out.

Reply from Roxana Moldovan, General Manager at Barchester Waterside Court Care Home

Thank you for your kind feedback. As the guidelines ease, we are also looking forward to having more trips out and hosting events for residents and families.


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Current Review Score: 9.8 (9.820)

Overview of Review Score

The Review Score of 9.8 (9.820) out of 10 for Barchester Waterside Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.820 for Barchester Waterside Court Care Home is calculated as follows: ( (150 Excellents x 5) + (24 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 178 Ratings = 4.82

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Waterside Court Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (11)

Clemence

Clemence Heriman

Job Title: Senior General Manager

Joined: 2017

Hello, my name is Clem, and I am the Home Manager here at the luxury residential care home, Waterside Court in Wallingford. Welcome to our website and beautiful home!


As a Senior General Manager and Registered Nurse, I have been able to mentor, develop and share my skill set to enhance the lives of the people we look after, and those I work with at Barchester Healthcare across Oxfordshire,


I am passionate about the lives of our older generation and believe we learn from our residents every day. We encourage each of our residents to live life to the fullest and remain part of the local community.


At Waterside Court we encourage independent living, offering support and continued friendships and well-being. We pride ourselves on the dementia care we deliver proving that people really can live well with dementia.


We are a pivotal part of our local community hosting events and functions for all to enjoy. I look forward to meeting you and getting to know you and your loved one. My door is always open; please come and join me for a cup of tea and a slice of homemade cake whenever you’re passing.


Ancy

Ancy Gain

Job Title: Senior Care Assistant

Joined: 2022

Hi, my name is Ancy. I am a Senior Care Assistant, I began my journey in August 2022 as a Care Assistant in a sister home of Barchester. Working with elderly residents is immensely rewarding and I am supported in pursuing a career growth to enhance their quality of care and lifestyle. With my dedicated team, we consistently maintain high standards, ensuring residents receive exceptional care and quality of life.


Linda

Linda

Job Title: Care Assistant

Joined: 2022

I have worked in care for a number of years and my positive personality is always appreciated by residents.


Emad Abu

Emad Abu Alrus

Job Title: Head Chef

Joined: 2024

My name is Emad and I work as a Head Chef with over 17 years of experience in the culinary world. I am passionate about creating diverse and innovative dishes, always focusing on using the freshest ingredients to satisfy all tastes. My goal is to offer a unique dining experience that blends traditional flavours with modern touches. Throughout my career, I have successfully led kitchen teams, fostering their skills and inspiring them to be creative and excel. I believe that food is a universal language, and I love sharing my passion and love for cooking with esteemed guests.


Janice

Janice Seastram

Job Title: Admin Assistant

Joined: 2023

Hi, my name is Janice. After 18 years in NHS I decided to have a change and joining Waterside Court has been a breath of fresh air which has allowed me to fully embrace my passion for care. I am the first person people see when entering the home and will always welcome everyone with a smile.


Kathryn

Kathryn Callinan

Job Title: Care Community Lead

Joined: 2024

Hi, my name is Kathryn. I am the care community lead who enjoys enriching and celebrating the lives of our residents. I have over 20 years of experience in care and am extremely passionate about caring for our resident and making a positive impact on their lives and their loved ones. I am really excited to support our residents and their families. I'm a bubbly, cheerful person and love to see our residents smile.


Blerta

Blerta Cesula

Job Title: Activities Coordinator

Joined: 2023

Hi, my name is Blerta. I am the Activities Coordinator here at Waterside Court. I joined the team in February 2024. I absolutely love my role and I'm passionate about creating meaningful experiences that enrich the lives of our residents. Everyday is different and our life enrichment program brings out my creative side which I share with everyone.


Ashline

Ashline Blessiy

Job Title: Senior Care Assistant

Joined: 2022

Hi, my name is Ashline and I began my role as a senior carer at Waterside Court in 2022 after moving from India, where I completed my bachelor's in nursing studies. The best part of my work, especially the mindful conversations I have with our residents which makes a difference in their day. I value the opportunity to learn from their life experiences.


Oksana

Oksana Pelykh

Job Title: Housekeeping Assistant

Joined: 2023

Hello, my name is Oksana. I came from Ukraine. I have been working at Waterside Court Care for a year now. My role here enables me to express my passion for organizing and tidiness. I love to see our residents smartly dressed and provide the best quality of care to all the residents.


Halina

Halina Grice

Job Title: Deputy Manager

Joined: 2024

Hi, my name is Halina and I am the Deputy Manager here at Waterside Court. I joined the team here in March 2024 and truly enjoy working in our beautiful home. I have over 10 years of experience in care and I am passionate about caring for our residents. There is nothing better than seeing our residents fulfilling their lives and being happy in our care. Here at Waterside Court, we are dedicated to providing a very high standard of care and believe in celebrating life.


Nigel

Nigel Kidd

Job Title: Regional Head Maintenance

Hello I am Nigel, I have been working for Barchester many years supporting and ensuring that our homes continue to look beautiful and presentable, whilst ensuring our residents live in safe and secure environment.
As a maintenance man, my passion for health and safety drives me to maintain a secure environment for all.