Barchester Waterside Court Care Home

26 Winterbook, Wallingford OX10 9EG
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9.8 45 Reviews
  • Barchester Waterside Court Care Home, Wallingford
Waterside Court Care Home is located in the historic market town and civil parish of Wallingford in South Oxfordshire, ideally situated for visiting Reading, Benson, Henley and Thame. Waterside Court offers residential care, dementia care and pre-bookable respite stays to older individuals.

The luxurious facilities, combined with highly trained staff, ensures that each and every individual is given superior attention. 24-hour care is provided in a warm, welcoming environment, with delicious meals and daily activities, including a choice of therapeutic approaches.

The Memory Lane dementia care community provides specialised resources for those living with dementia, including adapted crockery and tableware, sensory gardens with low risk walkways and activity kitchens, which enable people to engage in life's everyday simple tasks and pleasures to help them feel like they're right at home.

Waterside Court also has excellent transport links to the town centre less than a mile away, enabling residents to remain connected with their local community.

Care Provided by Barchester Waterside Court Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Clemence Heriman (Senior General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Number of floors: 2

Funding & Fees Guide for Barchester Waterside Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.


  • (these prices are only a guideline, please contact Barchester Waterside Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors are welcome to visit at any time without a booking.


  • Parking
  • Drop-off point available outside the main entrance with wheelchair access.
    Parking available on-site


Barchester Waterside Court Care Home Reviews (45)

Total of 45, showing 41-45
9.8

Barchester Waterside Court Care Home has a Review Score of 9.8 (9.820) out of 10, based on 15 reviews in the last 2 years. Over all time Barchester Waterside Court Care Home has 45 reviews.

Overall Experience

  • 37
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Overall Experience  Overall Experience 5.0 out of 5

A few years ago my wife and I spent several weeks visiting a large number of care homes to accommodate my mother-in-law. This was one of the most miserable and harrowing experiences of my life, but eventually, we found a good one. Towards the end of 2020, I found myself looking to find a care home for
my own mother and fortunately I found Waterside Court which was a totally different ball game compared with my previous experience. I can only describe it as akin to a 5-star hotel. I instantly knew it was the right place for my mother and I was pleased to have found something of such a high standard.
The team at Waterside Court are very efficient, friendly and caring, my mother took to them instantly. Mother has settled very quickly and I am completely happy in the knowledge that the coming years will be good ones for her.

Reply from Victoria Nemar, Home Services Advisor at Barchester Waterside Court Care Home

Thank you for your wonderful words and positive feedback. It has been our pleasure to help you through that initial journey and we are glad that we could help. We are so pleased that your mother has settled so well and so quickly with us.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot speak of Waterside Court highly enough. My grandmother was the first resident and she has had such a wonderful experience so far.
She particularly likes the friendly, helpful staff and is impressed with the modern facilities, boutique-hotel style of the home and the range of activities on
offer. From watching movies in a comfortable cinema room to afternoon teas and taking day trips in the minibus, it’s so lovely to see her enjoying herself with the other residents. The staff have made my grandmother feel at home by assisting with putting up photos of family members on the walls and other homely touches.
The welcome and exceptional hospitality is also extended to visitors and on many of our visits. My mother and I have been treated to some tasty cakes and a cup of coffee to enjoy whilst we catch up with my grandmother. Keep up the great work, Waterside, you’ve set a fantastic standard of care and my grandmother feels lucky to call it home.

Reply from Victoria Nemar, Home Services Advisor at Barchester Waterside Court Care Home

Thank you for your lovely feedback. We are so pleased that your grandmother has settled and we are overjoyed that you as a family have felt welcomed too. It has been wonderful to see her engaging with a variety of activities and making friends with other residents.


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Overall Experience  Overall Experience 5.0 out of 5

From our very first contact with Waterside Court in 2020, it has always been a very pleasant experience dealing with members of the team. They have always come across as caring and supportive and willing to assist in any way that they can. Waterside Court is a lovely home, beautifully designed and appointed,
and I myself would be more than happy to stay there. My mother-in-law moved in at the end of March, was made very welcome and has settled down very quickly in her new home. We can already see the difference that the team have made, as she is once again smiling and happy more like the person she used to be. She has bonded well. She likes her room with a view over the garden and is enjoying the range of food that has been provided. All in all, I would say this is the best decision we could have made for her and we are sure she will enjoy life with her new family at Waterside Court.

Reply from Roxana Moldovan, General Manager at Barchester Waterside Court Care Home

Thank you for your wonderful and kind words. We are so happy that your mother-in-law has settled so well and so quickly. It has been lovely to see her personality shine through and we certainly love having her at Waterside Court.


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Overall Experience  Overall Experience 5.0 out of 5

The Waterside Court care home opened at the end of March 21 and my mum one of the first residents. I've visited for the first time today to find her smiling and settled. She has twice said 'I'm so happy' to me, totally unprompted. She seems so much more alert at Waterside Court, pleased to have people
around her and things to explore. The staff have been wonderful, getting to know Mum and all her ways, making sure she moves around and is comfortable and happy.

Reply from Roxana Moldovan, General Manager at Barchester Waterside Court Care Home

We are delighted to read such positive feedback and our staff are particularly pleased. We are glad that mum has settled so well and appreciate the time taken for your review.


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Overall Experience  Overall Experience 5.0 out of 5

My mum is absolutely thrilled with her new room. She is amazed by its size and all the wonderful facilities. The staff are wonderful and so friendly. The food is fantastic, beautifully presented and so much choice. The residents are kept entertained and the cinema is a wonderful touch! All in all, a
fantastic 'home from home'.

Reply from Victoria Nemar, Home Services Advisor at Barchester Waterside Court Care Home

Thank you for your wonderful feedback. We are delighted that your experience of Waterside Court has been such a positive one for mum and for yourself.


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Current Review Score: 9.8 (9.820)

Overview of Review Score

The Review Score of 9.8 (9.820) out of 10 for Barchester Waterside Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.820 for Barchester Waterside Court Care Home is calculated as follows: ( (150 Excellents x 5) + (24 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 178 Ratings = 4.82

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Waterside Court Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jun 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (11)

Clemence

Clemence Heriman

Job Title: Senior General Manager

Joined: 2017

Hello, my name is Clem, and I am the Home Manager here at the luxury residential care home, Waterside Court in Wallingford. Welcome to our website and beautiful home!


As a Senior General Manager and Registered Nurse, I have been able to mentor, develop and share my skill set to enhance the lives of the people we look after, and those I work with at Barchester Healthcare across Oxfordshire,


I am passionate about the lives of our older generation and believe we learn from our residents every day. We encourage each of our residents to live life to the fullest and remain part of the local community.


At Waterside Court we encourage independent living, offering support and continued friendships and well-being. We pride ourselves on the dementia care we deliver proving that people really can live well with dementia.


We are a pivotal part of our local community hosting events and functions for all to enjoy. I look forward to meeting you and getting to know you and your loved one. My door is always open; please come and join me for a cup of tea and a slice of homemade cake whenever you’re passing.


Ancy

Ancy Gain

Job Title: Senior Care Assistant

Joined: 2022

Hi, my name is Ancy. I am a Senior Care Assistant, I began my journey in August 2022 as a Care Assistant in a sister home of Barchester. Working with elderly residents is immensely rewarding and I am supported in pursuing a career growth to enhance their quality of care and lifestyle. With my dedicated team, we consistently maintain high standards, ensuring residents receive exceptional care and quality of life.


Linda

Linda

Job Title: Care Assistant

Joined: 2022

I have worked in care for a number of years and my positive personality is always appreciated by residents.


Emad Abu

Emad Abu Alrus

Job Title: Head Chef

Joined: 2024

My name is Emad and I work as a Head Chef with over 17 years of experience in the culinary world. I am passionate about creating diverse and innovative dishes, always focusing on using the freshest ingredients to satisfy all tastes. My goal is to offer a unique dining experience that blends traditional flavours with modern touches. Throughout my career, I have successfully led kitchen teams, fostering their skills and inspiring them to be creative and excel. I believe that food is a universal language, and I love sharing my passion and love for cooking with esteemed guests.


Janice

Janice Seastram

Job Title: Admin Assistant

Joined: 2023

Hi, my name is Janice. After 18 years in NHS I decided to have a change and joining Waterside Court has been a breath of fresh air which has allowed me to fully embrace my passion for care. I am the first person people see when entering the home and will always welcome everyone with a smile.


Kathryn

Kathryn Callinan

Job Title: Care Community Lead

Joined: 2024

Hi, my name is Kathryn. I am the care community lead who enjoys enriching and celebrating the lives of our residents. I have over 20 years of experience in care and am extremely passionate about caring for our resident and making a positive impact on their lives and their loved ones. I am really excited to support our residents and their families. I'm a bubbly, cheerful person and love to see our residents smile.


Blerta

Blerta Cesula

Job Title: Activities Coordinator

Joined: 2023

Hi, my name is Blerta. I am the Activities Coordinator here at Waterside Court. I joined the team in February 2024. I absolutely love my role and I'm passionate about creating meaningful experiences that enrich the lives of our residents. Everyday is different and our life enrichment program brings out my creative side which I share with everyone.


Ashline

Ashline Blessiy

Job Title: Senior Care Assistant

Joined: 2022

Hi, my name is Ashline and I began my role as a senior carer at Waterside Court in 2022 after moving from India, where I completed my bachelor's in nursing studies. The best part of my work, especially the mindful conversations I have with our residents which makes a difference in their day. I value the opportunity to learn from their life experiences.


Oksana

Oksana Pelykh

Job Title: Housekeeping Assistant

Joined: 2023

Hello, my name is Oksana. I came from Ukraine. I have been working at Waterside Court Care for a year now. My role here enables me to express my passion for organizing and tidiness. I love to see our residents smartly dressed and provide the best quality of care to all the residents.


Halina

Halina Grice

Job Title: Deputy Manager

Joined: 2024

Hi, my name is Halina and I am the Deputy Manager here at Waterside Court. I joined the team here in March 2024 and truly enjoy working in our beautiful home. I have over 10 years of experience in care and I am passionate about caring for our residents. There is nothing better than seeing our residents fulfilling their lives and being happy in our care. Here at Waterside Court, we are dedicated to providing a very high standard of care and believe in celebrating life.


Nigel

Nigel Kidd

Job Title: Regional Head Maintenance

Hello I am Nigel, I have been working for Barchester many years supporting and ensuring that our homes continue to look beautiful and presentable, whilst ensuring our residents live in safe and secure environment.
As a maintenance man, my passion for health and safety drives me to maintain a secure environment for all.