I couldn't recommend Moors Manor enough. All the staff have been wonderful,
A W (Daughter of Resident)
Delightful staff - caring and always cheerful and happy.
Sheila M (Respite Resident)
When I walk into the home, it has such a calming feeling, and all of the staff are so friendly
L H (Next of Kin)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
There is ample visiting parking at the home.
Barchester Moors Manor Care Home has a Review Score of 9.9 (9.924) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Moors Manor Care Home has 42 reviews.
Review from T T (Daughter of Resident) published on 9 April 2025
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Reply from Gemma Chalkley, General Manager at Barchester Moors Manor Care Home
Thank you for your feedback we will endeavor to make sure all actions are taken and I hope the meeting we had on the 31st March has offered reassurance.
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Review from Marilyn K (Sister of Resident) published on 7 April 2025
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Reply from Gemma Chalkley, General Manager at Barchester Moors Manor Care Home
Marilyn thank you for your kind words which I will make sure I pass on to all of the team. I am so pleased to hear you are so happy with the home and feel like it's a "5 star hotel". We are pleased your sister is so happy here and that you feel all the staff in the home are here to do anything for you.
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Review from Sue F (Daughter of Resident) published on 4 April 2025
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Reply from Gemma Chalkley, General Manager at Barchester Moors Manor Care Home
Sue thank you so much for your lovely words and I am so pleased you are very happy with the care your father is getting here in the home. I will pass on your feedback to all of the team as well.
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Review from Sheila C (Wife of Resident) published on 30 January 2025
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Reply from Gemma Chalkley, General Manager at Barchester Moors Manor Care Home
Sheila, thank you so much for your lovely words and I am so pleased that you and the family are very impressed with the high standard of care we deliver to everyone here in the home. I will make sure to pass on your lovely feedback to the rest of the team.
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Review from Alison B (Daughter of Resident) published on 30 January 2025
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Reply from Gemma Chalkley, General Manager at Barchester Moors Manor Care Home
Alison, we are so pleased that Mum continues to enjoy her respite stays with us here at Moors Manor. I am pleased that you are confident leaving Mum with us while you have your break and that she enjoys all the facilities we have here in the home. I will pass on your wonderful feedback to the rest of the team.
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Review from Karen H (Daughter of Resident) published on 2 December 2024
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Reply from Gemma Chalkley, General Manager at Barchester Moors Manor Care Home
Thank you Karen it is lovely to hear that you find comfort with Moors Manor delivering care for your mum and that you feel the care staff on memory lane are attentive and go the extra mile. We appreciate your lovely feedback and will pass this on to the team.
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Review from Linda L (Daughter of Resident) published on 15 August 2024
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Reply from Gemma Chalkley, General Manager at Barchester Moors Manor Care Home
Thank you so much for your wonderful review. We are always so happy to receive such lovely feedback and are always here to support residents and family members. I will pass on your feedback to the team.
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Review from J S (Daughter-in-law of Resident) published on 22 July 2024
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Reply from Gemma Chalkley, General Manager at Barchester Moors Manor Care Home
Thank you so much for your wonderful review. We are always happy to receive great feedback and I will share this with the team.
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Review from P J (Daughter of Resident) published on 22 July 2024
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Reply from Gemma Chalkley, General Manager at Barchester Moors Manor Care Home
Thank you for your wonderful review, we are so happy to be able to contribute to his well-being and are grateful that your father has chosen Moors Manor to be his new home. I will share your feedback with the team.
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Review from J S (Respite Resident) published on 22 July 2024
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Reply from Laura Morgan, Home Services Advisor at Barchester Moors Manor Care Home
Thank you for your wonderful review, we are glad you enjoyed your stay and we are pleased that you have decided to come back to us.
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Review from A B (Respite Resident) published on 6 June 2024
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Reply from Gemma Chalkley, General Manager at Barchester Moors Manor Care Home
Thank you for your feedback, it was a pleasure to have you stay with us for respite. I will pass on your kind words to all the team here.
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Review from A T (Son of Resident) published on 17 May 2024
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Reply from Gemma Chalkley, General Manager at Barchester Moors Manor Care Home
Thank you for your kind words, I am glad that you feel reassured by your father being cared for at Moors Manor and will pass on your lovely feedback to the team.
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Review from P P (Respite Resident) published on 16 May 2024
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Reply from Gemma Chalkley, General Manager at Barchester Moors Manor Care Home
Thank you for your wonderful feedback, I am happy that you enjoyed your stay and we look forward to you visiting Moors Manor again. I will pass your feedback to the team.
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Review from Kate B (Daughter-in-law of Resident) published on 26 March 2024
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Reply from Gemma Chalkley, General Manager at Barchester Moors Manor Care Home
Thank you for your kind words, it was a pleasure to assist your father-in-law for the short time he was with us. I will pass your feedback to the team and I know they were all touched by the recent card that was also sent in by other family members. Kindest regards Gemma Chalkley
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Review from L D (Daughter of Resident) published on 6 February 2024
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Reply from Gemma Chalkley, General Manager at Barchester Moors Manor Care Home
Thank you for your kind words - it was our pleasure to welcome Mum here and we look forward to seeing you both again soon.
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Review from Jennifer O (Respite Resident) published on 27 November 2023
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Reply from Jenna May, General Manager at Barchester Moors Manor Care Home
Thank you so much for your review regarding your respite stay at Moors Manor Care Home. We really enjoyed having you stay with us and we look forward to seeing you again. It's great to feedback to the team your wonderful comments. Thanks again!
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Review from C W (Resident) published on 26 October 2023
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Reply from Jenna May, General Manager at Barchester Moors Manor Care Home
Thank you so much for the positive feedback about the home. We strive to make your stay enjoyable. I am glad to hear that you enjoyed your menu whilst at Moors Manor Care Home.
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Review from Pam K (Respite Resident) assisted by family/friend published on 29 September 2023
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Reply from Laura Morgan, Home Services Advisor at Barchester Moors Manor Care Home
Thank you for your very kind words and we will pass this on to the team. We look forward to you staying with us again Pam.
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Review from Ramona L (Respite Resident) published on 29 August 2023
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Reply from Jenna May, General Manager at Barchester Moors Manor Care Home
Dear Ramona, Thank you for your feedback. It is always great to see positive experiences from respite care within our home. I'm so glad we were able to support you with your rehabilitation following your procedure. We look forward to passing on your great feedback to our team.
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Review from Maggie A (Wife of Resident) published on 10 August 2023
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Reply from Jenna May, General Manager at Barchester Moors Manor Care Home
Thank you for your kind comments. We were lucky to have had the privilege of caring for your husband. It is always so wonderful to read such positive feedback about the care and service that we deliver at the home. Thank you for taking the time to publish your review.
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The Review Score of 9.9 (9.924) out of 10 for Barchester Moors Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.924 for Barchester Moors Manor Care Home is calculated as follows: ( (244 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 263 Ratings = 4.924
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Moors Manor Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Jun 2022
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Job Title: General Manager
Joined: 2022
Hello. My name is Gemma Chalkley and I am the General Manager here at Moors Manor. Welcome to our website.
I aim to ensure residents, staff, families and visitors all feel they are in a caring, welcoming environment and being supported by every member of our team.
I have worked in adult care for 16 years with broad experience in the care sector. I started as a carer in a residential setting, quickly progressing to Senior and eventually changed course to nursing, where I became a Care Practitioner and gained clinical skills and knowledge alongside nurses.
Barchester has a high standard of care and a superior lifestyle delivered throughout the company, and I endeavour to deliver those same values in our home. I am passionate about elderly care and I love making people smile by doing all I can to brighten their day. I am always available for a chat about our home, staff, services and most importantly, our residents.
Out of work, I am a mum to a teenage boy and have 2 dogs, who are my babies! I enjoy reading, Marvel films, paddle boarding and family time.
Job Title: Deputy Manager - Dementia Champion
Joined: 2023
Hi my name is Adele and I am the Deputy Manager here at Moors Manor. I have worked in the care industry for over 10 years, starting as a carer and progressing to a Senior and now to Deputy Manager. I am a very passionate person who loves to make a positive difference, I strive to ensure our residents have a great quality of life and feel at home here at Moors Manor.
There is nothing more I enjoy than hearing residents and staff laughing and enjoying themselves together. My passion is ensuring every resident is treated with dignity, and respect and receives excellent person-centred care. I am very proud to be part of the team here at Moors Manor.
Job Title: Registered General Nurse
Joined: 2025
Hello my name is Laura and I am a Registered General Nurse here at Moors Manor. I have been a registered general nurse for 15 years. When I first qualified after studying at Southampton University I worked in hospitals for many years to gain more experience. I then worked as a senior nurse in a complex care setting for seven years. After this I then became a district nurse where I gained extensive experience in care nursing.
What I love about my job is being able to deeply connect with residents and their families providing them with comfort, support and ensuring dignified care. I have gained a great passion for palliative care, being able to spend time with the resident and their family.
In my spare time I volunteer at my church to help the elderly people get to hospital appointments. I also love spending time with my family, cooking and hosting dinners for everyone to enjoy.
Job Title: Registered General Nurse
Joined: 2025
Hello my name is Gaby and I am a Registered General Nurse here at Moors Manor Care Home. I have been a nurse for a couple of years where I have worked in NHS and Private Hospitals. I love my job as I am able to enhance the wellbeing and enrich the lives of our residents to the best of my ability. Outside of work I enjoy kitesurfing, surfing, cycling, travelling and going to the beach.
Job Title: Registered General Nurse
Joined: 2025
Hello my name is Claudia and I am Registered General Nurse here at Moors Manor Care Home. I have been a nurse for 11 years and I have worked at Bournemouth Hospital and other Nursing homes in the area. I was always very passionate about becoming a nurse and I love to make a difference in our residents lives. In my spare time I like to travel to various countries, listen to music and enjoy getting stuck into a really good book. I also have a passion for cooking and eating delicious food as well.
Job Title: Registered General Nurse
Joined: 2025
Hello my name is Misgana and I am a Registered General Nurse here at Moors Manor Care Home. I have been a nurse for over 15 years and I have worked in care homes in the local area. I love being able to look after people and give them the best quality care I can. In my spare time I enjoy spending time with my family and am I am learning to play the guitar and piano as well.
Job Title: Registered General Nurse
Joined: 2025
Hello my name is Jino and I am a Registered General Nurse here at Moors Manor Care Home. I have been a nurse for 11 years and have worked in nursing homes. I really like to be able to bring positive changes into people lives. In my spare time I enjoy playing badminton, chess and watching “How it’s made” videos on YouTube.
Job Title: Registered General Nurse
Joined: 2025
Hi my name is Claire and I am a Registered General Nurse here at Moors Manor Care Home. I have been a nurse for a year and half and have been working at Southampton Hospital on the Emergency Medicine ward.
In my spare time I like to travel and go on at least 4 or 5 holidays a year and love spending time with son as well.
Job Title: Care Community Lead - Dementia Champion
Joined: 2024
Hi, my name is Jenny, and I am the Care Community Lead here at Moors Manor. I have worked in the care industry for over 10 years, specialising in dementia nursing and end-of-life care. I started as a carer at 17 years old, I progressed through roles in my career from senior, to care practitioner to now care community lead. I feel very passionately about my job and like to think I make a difference in people’s lives. My passion is person-centred care and ensuring residents have choice, dignity, privacy and someone they know they can rely on to support them. I am very proud to be part of the team here at Moors Manor.
Job Title: Care Community Lead
Joined: 2024
Hi, my name is Katie I am the Community Care Lead here at Moors Manor. I started working as a carer and gradually moved my way up to be a senior, now a community care lead. I have worked in care for the past 5 years in nursing, dementia and residential homes, this has helped me gain clinical skills and knowledge that I find will help me in the future of potentially becoming a nurse. I am so passionate about my job and very hard working, I love to make the residents smile and make their day brighter in any way I can, I will always make sure the residents will receive the highest standards of care and that they feel supported and comfortable with me. When I’m at home I love to do puzzles, sing and dance.
Job Title: Home Services Advisor
Joined: 2023
My name is Laura and I am the Home Services Advisor here at Moors Manor. I am so excited to be here and to help families and residents who are looking for care. Being that first point of contact I am here to help and guide through the process. One of the things I love about my role is seeing a resident who may be a bit nervous about moving into a home and seeing them flourish after being here for a few weeks.
In my spare time, I run a local wind band which I also play the saxophone in so I look forward to my band coming in to entertain our wonderful residents.
Job Title: Senior Administration Manager
Joined: 2021
Hi, my name is Gemma and I am the Senior Administration manager here at Moors Manor. I have worked for Barchester for 2 years and have been in the care industry for 5 years.
The thing I love about my job is interacting with the residents especially when we have events in the home.
I am married and have two children who keep me on my toes and we enjoy going to theme parks together as a family in my spare time.
Job Title: Activities Coordinator
Joined: 2023
Hi, my name is Jo Henderson and I am the Activities Coordinator here at Moors Manor.
I am looking forward to bringing my creative side to the home as I was previously a florist and baker and look forward to us making lots of lovely treats for us all to enjoy.
When at home Jo is a mother to two wonderful daughters and also a pet mum to labrador Marley.
I cannot wait to welcome our residents into their wonderful new homes and help to bring smiles, joy and laughter to each day.
Job Title: Head Chef
Joined: 2025
Hello my name is John and I am the Head Chef here at Moors Manor Care Home. I am a conscientious Hospitality and Catering professional with experience of over 30 years in the industry. A highly motivated and efficient individual, whose thorough and precise approach to projects has yielded excellent results in opening and managing multiple restaurants across London.
During my career I have gained experience in running and developing businesses, contract and finance management, training, and development for chefs. Career highlights include retaining a Michelin Star in Waldo's 28 seated private dining restaurant at Cliveden House, as well as receiving and retaining a Michelin Star, BIB Gourmand at the Rose Street Restaurant in Wokingham, Berkshire.
Driven by my passion I always think of Cooking as my hobby and enjoy passing on my experience to others. I look forward to creating wonderful dishes for our residents to enjoy.
Job Title: Head of Maintenance
Joined: 2020
Hi, my name is Scott and I am the Maintenance Manager here at Moors Manor.
I joined Barchester in November 2020 after years of looking after buildings and facilities in colleges, hospitals and emergency services. This is my first role in the care sector.
I like to make a difference and enjoy the challenges that come with maintenance and running a building. I look forward to keeping this home a happy and safe place for our residents.
Job Title: Head Housekeeper
Joined: 2021
Hi, my name is Dorota and I am the Head of Housekeeping here at Moors Manor.
I joined Barchester in January 2021 after 10 years of working in the hotel industry. I am responsible for maintaining Barchester’s high standards of cleanliness and tidiness. I keep a homely atmosphere at Moors Manor, for all the residents and their relatives.
Outside of work, I love spending time with my family, sports (both doing and watching!), reading books and watching films.
Job Title: Admin Assistant
Joined: 2024
Hi my name is Ron and I am the Admin Assistant here at Moors Manor. I have several years of experience working in care homes around Dorset. I grew up in American Air Force family, born in Banbury, and spent 20 years in the Army travelling the world and seeing over 40 countries. I've been based in Bournemouth for the last 18 years and live with my 20 year old daughter.
Job Title: Administrator
Joined: 2021
Hi my name is Tanya and I am the Home Admin Assistant here at Moors Manor. I am new to the care sector, having previously gained many years’ worth of admin and HR experience within a variety of other sectors.
I am enjoying learning all about the workings of a care home and have chosen a great company to learn from in Barchester! I love the variety and the customer facing aspect of my role, getting to know residents and their families.
I’m happy to be working with such a great team of people at Moors Manor and look forward to contributing to the home’s successful growth as we welcome more residents and staff moving forward.
Job Title: Senior Carer
Joined: 2024
Hi, my name is Maria and I am a Senior Carer here at Moors Manor. I have worked in care for over 9 years and gained a wealth of experience. I am working towards my Level 3 Diploma in Health and Social Care. I love my job and I have a passion for looking after our residents here.
Job Title: Senior Carer
Joined: 2023
Hi, my name is Nisha and I am a Senior Carer here at Moors Manor. I started working here as a Senior Carer in 2023 but in Nepal, I am a registered nurse. I enjoy taking care of our residents and giving them the best I can.
Job Title: Senior Carer - Dementia Champion and Falls Champion
Joined: 2021
Hi, my name is Adele and I am the Senior Carer here at Moors Manor Care Home. I have worked in care for over seven years. I enjoy taking care of our residents and seeing them smile it really does melt my heart. I have my level 3 Diploma in Health and Social Care. I love to work with all of our residents, especially those living with dementia.
Job Title: Senior Carer - Infection Control Champion, Dignity Champion and Palliative Champion
Joined: 2022
Hi, my name is Rosie and I am a Senior Carer here at Moors Manor. I have been here just over 2 years now and I have been in care for 30 years where I started as an HCA at Royal Bournemouth Hospital then moved on to Dorset Healthcare which then enabled me to do my training in mental health nursing. I then did my diploma in mental health nursing and since then done loads more training including level 3 and 5 in healthcare. I feel very passionate about dignity and I’m very compassionate about respect and person-centred care. Making my lovely residents smile and laugh is the best feeling.
Away from work, I enjoy family time plus camping and getting away. We have a crazy home which we share with 5 cats 2 tortoises and rabbits.
Job Title: Hostess
Joined: 2020
Hi, my name is Amanda and I am a Hostess at Moors Manor.
I enjoy being around people and making them feel supported, valued and making sure that the residents and their families have a lovely experience when visiting or staying with us
I moved to St. Leonards a year ago with my husband and we enjoy walks in the forest close by. We have a son and daughter who work and live independently and are our pride and joy!
Job Title: Carer
Joined: 2023
Hi my name is Caroline and I am a Carer here at Moors Manor. I have worked in the care industry for 30 years. I like to look after our residents and aid them to have the best possible life. I have my level 4 in Health and Social Care.
My family are very important to me and I have two wonderful children and one grandaughter who I love very much.
Job Title: Carer
Joined: 2021
Hi, my name is Sharna and I am a Carer here at Moors Manor. I have worked in care for over 15 years and have been here at Moors Manor for 3 years. The reason I started to work in care is I used to look after my grandparents which brought me so much joy. and I wanted to be able to look after others which I am able to do here in the home.
Job Title: Carer - Speak Up Champion
Joined: 2024
Hi, my name is Morgan and I am a Carer here at Moors Manor. I have worked in care for 5 years and I enjoy creating fulfilling lives for the ones I care for. I look forward to gaining more clinical knowledge which will contribute to the amazing care we provide. When I am not working my partner and I enjoy weekends away and I also enjoy riding horses.
Job Title: Carer
Joined: 2023
Hi my name is Anit and I am a carer here at Moors Manor. I have worked in care for over 8 years and I love my job as I get to be part of a team and also give the best to our residents.
Job Title: Carer
Joined: 2022
Hi, my name is Mattia and I am a Carer here at Moors Manor. I have worked in care for nearly 10 years and enjoy being a part of our resident's lives.
Job Title: Carer
Joined: 2023
Hi, my name is Rea and I am a Carer here at Moors Manor. I have worked in care for over 5 years and I started at Barchester in October 2023. I love my job because I get to help residents each day to live a better life.
Job Title: Carer
Joined: 2023
Hi, my name is Jo, and I am a carer and also the Speak Up Champion here at Moors Manor.
I am a mum of two boys and have been a carer for over 10 years. I love my job and feel very passionate about keeping residents and staff happy and comfortable.
I love that every day is different and find it so rewarding knowing I can make a difference, make people smile and promote quality of life with Barchester values.
Job Title: Carer
Joined: 2021
Hi, my name is Clara, and I am a Carer here at Moors Manor. I love being able to help our residents every day here in the home.
Job Title: Carer
Joined: 2024
Hi, my name is Mary-Anne and I am a Carer here at Moors Manor. This is the first time I have worked in care and I love every minute of it. I love looking after our wonderful residents and being part of a great team.
Job Title: Second Chef
Joined: 2024
Hi my name is Boris and I am the Second Chef here at Moors Manor. I have previously worked for a luxury hotel in the New Forest and also in the care industry for over 5 years. I love what I do and I like to make wonderful food for everyone to enjoy.
Job Title: Housekeeper
Joined: 2022
Hi my name is Paul and I am a Housekeeper here at Moors Manor. I have worked in care for a couple of years and enjoy getting to know our residents. I love music and will often listen to music in my spare time.