Barchester Crandon Springs Care Home

Glastonbury Road, Wells BA5 1WE
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9.7 42 Reviews
  • Barchester Crandon Springs Care Home, Wells
Barchester Crandon Springs Care Home is able to offer residential, respite and dementia care for older individuals.

The dedicated team provides high-quality care based on each individual resident's needs and support them to be as independent as possible.

The home features a dedicated dementia unit specially designed to help with difficulties associated with dementia. The interior design, colours and appropriate signage are tailored to individual needs.

Care Provided by Barchester Crandon Springs Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Meg Cleal (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (52)
    • Couples/Companion Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Number of floors: 2

Funding & Fees Guide for Barchester Crandon Springs Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,600
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.


  • (these prices are only a guideline, please contact Barchester Crandon Springs Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • No restricted visiting hours. Visitors welcome 7 days a week.


  • Parking
  • Plenty of on-site free parking.


Barchester Crandon Springs Care Home Reviews (42)

Total of 42, showing 1-20
9.7

Barchester Crandon Springs Care Home has a Review Score of 9.7 (9.672) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Crandon Springs Care Home has 42 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

We recently used Barchester Crandon Springs Care Home for a respite stay for my mother. She is a very reluctant respite stayer in general and we have used various other homes in the past. We found Crandon Springs to be excellent, a lovely environment to stay in and like being in a hotel for a week.
The staff and management were friendly, kind and professional. I was able to relax in the knowledge that she was safe and well cared for in a nice, caring, friendly environment, we will definitely be using Crandon Springs again.

Reply from Angela Grace, Home Sales Advisor at Barchester Crandon Springs Care Home

Thank you for your review. We look forward to welcoming you back to Crandon Springs. If you have any feedback /suggestions as to how the food and beverage offering can score 5 stars please do let us know. We always welcome feedback. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

I came for three weeks of respite while my broken wrist was healing. My room was very smart and comfortable and the care staff were very kind and friendly and efficient. Meals were mostly good and care was taken to cater for my intolerances. I had three delightful companions at my table with lovely
conversations and I enjoyed all the varied activities that kept us entertained and exercised. I also had the freedom to come and go as I pleased to pursue outside activities and packed lunches were prepared if I missed a meal. Altogether, I thoroughly enjoyed myself and was sad to leave.

Reply from Angela Grace, Home Sales Advisor at Barchester Crandon Springs Care Home

Thank you for your feedback and comments. We are delighted you had an enjoyable time with us all at Crandon Springs. We look forward to welcoming you back to Crandon Springs in 2025.


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Overall Experience  Overall Experience 4.0 out of 5

This is my first experience of a care home, especially one with a dedicated, good medical floor. I have found all staff very hardworking, kind but at times, appearing overworked. The fact that medical help is readily available is comforting, the rooms are very comfortable, clean and suitably furnished.
There is a weekly programme of activities to suit as many as possible with trips away from the home. Most rooms have their own TV.
Food is good with an acceptable choice, in dining rooms that encourage residents to mingle. Wherever possible, help is given to those who need help with cutlery etc. A kindly air pervades.

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Overall Experience  Overall Experience 5.0 out of 5

My mum has been in respite at Crandon Springs for 7 weeks. During that time she has improved both physically and emotionally. The environment in the home is very pleasant and relaxing. The staff are amazing and I cannot recommend them enough. They are kind, caring and professional. There are lots of
varied activities which my mum enjoyed during her time here.
My dad joined my mum for 1 week and also really enjoyed the home commenting on how friendly and kind the staff were. He also particularly liked the food and liked the fact there was plenty of it.
Thank you to everyone. I am sure we will be using the home in the future and will be recommending it to our friends.

Reply from Angela Grace, Home Sales Advisor at Barchester Crandon Springs Care Home

Thank you for your kind and thoughtful words. We look forward to welcoming you back to Crandon Springs be it for a coffee/cake or a respite stay.


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Overall Experience  Overall Experience 3.0 out of 5

Second visit and was an emergency. No remote control for 4 days. After 5 days there was still no hand wash in her bathroom. For 3 days there was a dirty stain in the toilet. On more than one occasion my mum was dressed in clothes that were men's and clearly not hers - the trousers were so tight I could
barely pull them over her hips. They rubbed and left marks around her waist and legs. There was no water available in her room until I insisted. When mum left she was dressed in the wrong clothes and missing numerous items- clothes, pad for her wheelchair and a missing shoe. The first floor supervisor was wonderful over the phone and my issues were resolved. I raised concerns with the general manager that residents were sat in front of their unfinished meal for 2 1/2 hours on a Monday night from 5.15pm - 7.45pm amongst trolleys of leftover food and dirty crockery, while the only two lovely staff tried their best to help residents to bed. Very shortened review due to 1000 characters.

Reply from Feedback Team, The Feedback Team at Barchester Crandon Springs Care Home

Thanks for leaving your review, we're sorry to read you had a less enjoyable experience at our home for your second visit with us. With urgent, out-of-hour admissions, we do our best to support straight away, however on reading your comments, a few things were overlooked on arrival and we are sorry about this. With missing items, we always ask that residents label their belongings so that they don't go missing, and we understand the home is still looking for a few of these for you and will keep in touch. The housekeeping and catering teams have been made aware of your comments, and these will be reviewed by the General Manager. If there is anything further you wish to advise us of, you're more than welcome to reach out to us at feedback@barchester.com so that we can support you. Kind regards, Barchester's Customer Feedback Team.


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Overall Experience  Overall Experience 5.0 out of 5

We have been using Barchester Crandon Springs Care Home for respite care for my mum for about four years. They have been excellent. The staff are extremely kind and professional; the food is good and Mum has been happy with the facilities they offer.
Just recently, my mum's health has been declining
and we took the decision together for Mum to become a full-time resident. She has settled in well and we are really happy with the care that the home provides.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent tour of the home and all questions answered which persuaded us to use Barchester Crandon Springs Care Home. Warm, friendly welcome to my mother-in-law and the rest of the family. Cannot do enough for us. All the staff have been amazing and helpful, answering any questions we have. Bedroom
is great as well as all other facilities on offer. Food is amazing with great cake and biscuits on offer to all visitors. Crandon Springs is so much more than we expected.

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Overall Experience  Overall Experience 5.0 out of 5

First impressions, very good on our guided tour. Very modern, clean and excellent facilities. Staff are very welcoming and helpful.
My mom has settled in well and is receiving excellent care.

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Overall Experience  Overall Experience 5.0 out of 5

Mum's physical and mental health improved drastically after moving her to Barchester Crandon Springs Care Home from another care home. She was made to feel very welcome and special by all the staff, as were her wider family whenever we visited. She was a resident there for three years and was very well
cared for throughout her stay. The activities are excellent with a good variety of things to do. If ever there was an issue, the staff or management team were on hand to address it.

Reply from Aangela Grace, Home Sales Advisor at Barchester Crandon Springs Care Home

Thank you for your feedback. We are very pleased there has an improvement in both your mums mental and physical health.


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Overall Experience  Overall Experience 5.0 out of 5

Our family, all of us, have always felt very welcome at Barchester Crandon Springs Care Home. Always been impressed with all the staff's level of care to all who come here, from the start of my mother's residence here two years ago. I have joined in with activities and thoroughly enjoyed them. As a
family, we have no complaints about Crandon Springs. The management is readily available and easy to talk with on the rare occasion we'd like to discuss.

Reply from Andy Hamilton, Home Services Advisor at Barchester Crandon Springs Care Home

Thank you so much for your kind words, it has been a pleasure to care for your mother and get to know you both. The team works so very hard and always greatly appreciates positive reviews for all of their efforts and dedication, I will pass this on to the team!


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Overall Experience  Overall Experience 5.0 out of 5

I arrived with a heavy heart but after a few minutes, knew Dad would be safe, happy and well looked after at Barchester Crandon Springs Care Home from smiling, caring staff, great cafe, decor/look and feel. Nothing was too much troubled.
My dad was only with Crandon two weeks recovering. He actually
came back in a great frame of mind and fir for which we can't thank them enough for treating him with respect and understanding his needs.

Reply from Alexandria Bowman, General Manager at Barchester Crandon Springs Care Home

Thank you for your kind words, it was a pleasure to care for and get to know your father.


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Overall Experience  Overall Experience 5.0 out of 5

Very impressive and comfortable - staff care, outstanding.

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Overall Experience  Overall Experience 5.0 out of 5

My father lived in Barchester Crandon Springs Care Home for around eighteen months before he passed away in March 2024. He moved in for respite care after a hip operation and was so happy with the care and attention he received, he decided to stay. This was quite a shock as for years he'd insisted that
he'd never live in a care home. The friendliness of carers and management was a large part of this, Dad felt safe, valued and relaxed. There were plenty of opportunities to socialise with other residents in the cafe and through activities, social events and guest events. I cannot thank Crandon Springs enough for making Dad's last years happy and content, for being vigilant with his healthcare and for caring for him with compassion and dignity throughout his time there.

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Overall Experience  Overall Experience 5.0 out of 5

Mum is cared for exceptionally well. The care team really know her and have built lovely relationships with her. She is always well dressed, clean and obviously well looked after.
I am very grateful for their wonderful care of my mother.

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Overall Experience  Overall Experience 5.0 out of 5

My father has recently passed peacefully at Crandon Springs. He was somewhat apprehensive when he first made the decision to move to the care home in 2022 but he knew that he needed more support than could be easily provided at his flat. He settled in quickly thanks to the great support and care that
he received from the staff and took advantage of the events and social program provided to get to know other residents. Being not far from the center of Wells, friends from his old flats used to walk over to see him and we could easily take him out for lunch and walks. More recently he was in hospital and the manager and staff went the extra mile to arrange that he could return to the home as soon as practical to continue his recovery. He was happy, cheerful, and chatty with the staff and residents. We thank everyone involved with his stay and are happy to recommend Crandon Springs to other families.

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Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the Crandon Springs team for the arrangements they made for a group of three of us who visited one of the residents in the dementia care wing yesterday. We were all at college together many years ago! They arranged for us to have lunch in a separate room, which made it much easier
to hear what was said (we are all over 80). The staff were wonderfully caring and practical, as well as providing a delicious lunch in a lovely environment.

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Overall Experience  Overall Experience 3.0 out of 5

I find the staff at Crandon welcoming and obliging. Although my mother does not participate in the activities, all seem very popular with the residents. The room cleaning at one stage was not very good, but is now vastly improved. My one concern is staff shortages at weekends, sometimes the residents
do not get an afternoon cup of tea.

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Overall Experience  Overall Experience 5.0 out of 5

Caring staff who go the extra mile to ensure residents are included in activities. All the staff are kind, sociable and fully engage with residents. All in all, a lovely atmosphere.

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Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Barchester Crandon Springs for the first time for some respite care. From introduction, to reception of her during an exploratory visit, to welcoming her, caring for her during her ten day stay, to finally leaving, the staff and attention to detail received by us was exemplary. The
care home is incredibly well appointed, spotlessly tidy and we cannot recommend it highly enough. Thank you so much for making her stay as enjoyable as possible and she cannot wait to return. Looks like we can book another holiday without any worries!

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Overall Experience  Overall Experience 4.0 out of 5

After some initial teething problems with the level of care, lost laundry and some lack of attention to detail, Mum is happy in Crandon Springs. The staff are all absolutely lovely, although sometimes there is a breakdown with processes and also the response time to the call buttons is far too long.

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Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Barchester Crandon Springs Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.672 for Barchester Crandon Springs Care Home is calculated as follows: ( (192 Excellents x 5) + (36 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 247 Ratings = 4.672

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Crandon Springs Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (21)

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Meet the Team (14)

Meg

Meg Cleal

Job Title: General Manager

Joined: 2024

I am delighted to introduce myself as the new General Manager of Crandon Springs.


A little bit about me: I began my career in care in 2011 as a Senior Care Assistant. Since then, I have advanced through roles such as Team Leader and Deputy, culminating in management positions. Alongside my career in care, I have also managed a large portfolio of properties and led teams, which has enriched my experience in both fields. Although my childhood dream was to become a registered nurse, I am grateful to have found a fulfilling career within this sector. My focus is always on delivering exceptional care and service, ensuring safety, and fostering a welcoming atmosphere.


Personally, I live in Yeovil, Somerset, and grew up in the beautiful Dorset countryside. I share my life with my partner Ryan, my two stepchildren, and our two dogs. We cherish exploring the scenic landscapes of Somerset and Dorset.


I am committed to supporting our team at Crandon Springs and am eager to enhance our community's reputation. I maintain an open-door policy and welcome any feedback you may have. Your insights are invaluable in helping us provide the best care possible.


Darius

Darius Ivana

Job Title: Deputy General Manager

Joined: 2025

I’m Darius Ivana, the Deputy General Manager at Crandon Springs, having joined the team in February 2025. With over five years of experience in the care sector, I’ve developed a strong passion for supporting elderly people and ensuring that their needs are met with the utmost compassion and professionalism. Throughout my career, I have worked in a variety of care settings, always with a focus on delivering person-centred care and promoting the well-being of those I support. Prior to Crandon Springs I started by career with Barchester Homes at Cadbury Hall as Deputy General Manager in 2024.
At Crandon Springs, one of my core responsibilities is to support the General Manager in the day-to-day running of the facility, ensuring we maintain the highest standards of care and a positive environment for both residents and staff. I’m committed to making sure that our residents’ needs are met on a daily basis, providing them with the care, dignity, and respect they deserve.
In addition to resident care, I place great importance on the well-being and support of our staff. I believe a happy and well-supported team is key to delivering outstanding care. I work closely with staff to ensure they have the resources, training, and support they need to excel in their roles, and I encourage a collaborative, team-oriented environment. Together, we aim to provide exceptional care and create a positive, supportive atmosphere for everyone at Cadbury Hall.
I’m also in the process of completing my Level 5 Diploma in Leadership for Health and Social Care, which will further enhance my ability to lead with confidence and insight. As I continue to grow in my role, I’m excited to work alongside such a dedicated team, continually striving to improve the lives of our residents and contribute to the ongoing success of Crandon Springs.


Karen

Karen Jackson

Job Title: Admin Manager

Hello my name is Karen, I am the Admin Manager here at Crandon Springs. I feel very privileged to be a part of the team and make a difference in our resident’s life. No day is the same here, which I absolutely love!


When I'm not busy keeping the home running smoothly, I love to travel and explore new places, am a big Manchester City fan and love music. I will often be one of the first faces that you'll see here, so I look forward to welcoming you into our wonderful home.


Julie

Julie Edwards

Job Title: Receptionist/Administration Assistant

Joined: 2025

Hi, my name is Julie, I am one of the Admin Assistants here at Crandon Springs.


I have a family member who is now a resident, the care and the welcome we have all had as a family has been amazing.


We have all felt welcome and the staff are fantastic which is one of the reasons I chose to be a part of the team.


It definitely is like a small family and everyone helps each other.
I love my role and interacting with our residents and families.
I am married and have children and we have 7 grandchildren.
I love to travel and I also like going to the theatre and out for meals.


Charlotte

Charlotte Compton

Job Title: Admin Assistant

Hi, my name is Charlotte. I am the Admin Assistant here at Crandon Springs. I joined the busy administration team here once I returned from maternity leave, after having my beautiful daughter. Although you'll usually find me as the friendly face at reception, you may see me locally representing my local Skittles team or performing at the Carnival, where I have been both a club and committee member for over 10 years. Some of our residents often remind me of the time they watched me perform whilst dressed as a pumpkin!


Caroline

Caroline McNally

Job Title: Care Community Lead

I am a Care Community Lead. Compassionate committed to caring and supporting our residents. I am proud to work at Crandon Springs.


Sophie

Sophie Hoskins

Job Title: Care Community Lead

Joined: 2021

Hello, welcome to our website. My name is Sophie and I am proud to say I am the Deputy Manager at Crandon Springs.


I joined the team at the first opportunity as a Care Assistant in early 2021 and quickly progressed up to Senior Carer and community lead.


I am here to support all of our residents and relations.


Elliot

Elliot Allen

Job Title: 2nd Chef

In Progress


Peter

Peter

Job Title: Head of Maintenance

Joined: 2022

I previously ran my own property maintenance company for many years and, after relocating, joined Crandon Springs Care Home. It really is a stunning home with lovely residents and staff and I work hard to maintain its high standards, every day.


Emily

Emily Merchant

Job Title: Activities Co Ordinator

Joined: 2024

In Progress


Katherine

Katherine Cork

Job Title: Activities Assistant

Hello, my name is Kath and I’m the Activities Assistant here at Crandon Springs.


As part of the Activities and lifestyle enrichment team, I help in organising our daily activities, ensuring that all of our residents have a variety of activities to choose from each day. I love enriching our residents’ lives by providing meaningful and engaging activities and, having been both a teacher and care assistant in the past, have a wealth of experience behind me. You'll rarely find me without a smile and I'm very family-orientated, and I love how both the residents and colleagues at Crandon Springs feel like a second family to me!


Katrina

Katrina Wells

Job Title: Housekeeping Assistant

In Progress


Louise

Louise Hoskins

Job Title: Head Housekeeper

Joined: 2021

Hello, my name is Louise and I am proud to introduce myself as the Head Housekeeper here at Crandon Springs Care Home.


I have worked within the hospitality industry for the last 10 years and have found a passion for housekeeping. I understand the urgency and importance of my role whilst maintaining the highest level of cleanliness and standards throughout the home.


I love my role, it gives me a real sense of satisfaction and pride. Alongside my career, I am extremely passionate about supporting and volunteering at The German Shepard Rescue Centres locally.


I look forward to welcoming you into our home.


Michael

Michael Angus

Job Title: Music Therapist

Joined: 2021

Hello! My name is Michael Angus and I am the Music Therapist here at Crandon Springs in Wells.


I have a masters degree in Music Therapy and I am also registered with Health and Care Professions Council.


Look forward to meeting you!


Frequently Asked Questions about Barchester Crandon Springs Care Home

What types of Care is Barchester Crandon Springs Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Crandon Springs Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Crandon Springs Care Home have?

There are 52 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Barchester Crandon Springs Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Crandon Springs Care Home to the centre of Wells?

0.5 mile(s) as the crow flies, distance by road may be significantly further.