All staff at Crandon Springs are kind, helpful and upbeat
M H (Son of Resident)
I have always found the staff kind and helpful whenever I have visited the home
D D (Son of Resident)
She enjoyed the activities as well as the food, the staff are all lovely and very caring.
Christine B (Daughter of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
No restricted visiting hours. Visitors welcome 7 days a week.
Plenty of on-site free parking.
Barchester Crandon Springs Care Home has a Review Score of 9.7 (9.672) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Crandon Springs Care Home has 42 reviews.
Review from Amanda H (Daughter of Resident) published on 21 January 2025
Submitted via Postal Card •
Report
Reply from Angela Grace, Home Sales Advisor at Barchester Crandon Springs Care Home
Thank you for your review. We look forward to welcoming you back to Crandon Springs. If you have any feedback /suggestions as to how the food and beverage offering can score 5 stars please do let us know. We always welcome feedback. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carolin C (Respite Resident) published on 9 January 2025
Submitted via Postal Card •
Report
Reply from Angela Grace, Home Sales Advisor at Barchester Crandon Springs Care Home
Thank you for your feedback and comments. We are delighted you had an enjoyable time with us all at Crandon Springs. We look forward to welcoming you back to Crandon Springs in 2025.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter B (Partner of Resident) published on 23 December 2024
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann W (Daughter of Resident) published on 9 December 2024
Submitted via Website •
Report
Reply from Angela Grace, Home Sales Advisor at Barchester Crandon Springs Care Home
Thank you for your kind and thoughtful words. We look forward to welcoming you back to Crandon Springs be it for a coffee/cake or a respite stay.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Amanda P (Daughter of Resident) published on 28 November 2024
Submitted via Website •
Report
Reply from Feedback Team, The Feedback Team at Barchester Crandon Springs Care Home
Thanks for leaving your review, we're sorry to read you had a less enjoyable experience at our home for your second visit with us. With urgent, out-of-hour admissions, we do our best to support straight away, however on reading your comments, a few things were overlooked on arrival and we are sorry about this. With missing items, we always ask that residents label their belongings so that they don't go missing, and we understand the home is still looking for a few of these for you and will keep in touch. The housekeeping and catering teams have been made aware of your comments, and these will be reviewed by the General Manager. If there is anything further you wish to advise us of, you're more than welcome to reach out to us at feedback@barchester.com so that we can support you. Kind regards, Barchester's Customer Feedback Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sarah T (Daughter of Resident) published on 7 November 2024
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie E (Daughter-in-law of Resident) published on 21 October 2024
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J D (Son of Resident) published on 14 October 2024
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joanna L (Daughter of Resident) published on 2 October 2024
Submitted via Website •
Report
Reply from Aangela Grace, Home Sales Advisor at Barchester Crandon Springs Care Home
Thank you for your feedback. We are very pleased there has an improvement in both your mums mental and physical health.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sylvia L (Daughter of Resident) published on 1 August 2024
Submitted via Postal Card •
Report
Reply from Andy Hamilton, Home Services Advisor at Barchester Crandon Springs Care Home
Thank you so much for your kind words, it has been a pleasure to care for your mother and get to know you both. The team works so very hard and always greatly appreciates positive reviews for all of their efforts and dedication, I will pass this on to the team!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie D (Daughter of Resident) published on 12 June 2024
Submitted via Postal Card •
Report
Reply from Alexandria Bowman, General Manager at Barchester Crandon Springs Care Home
Thank you for your kind words, it was a pleasure to care for and get to know your father.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alec S (Respite Resident) published on 7 June 2024
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane D (Daughter of Resident) published on 8 May 2024
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S W (Daughter of Resident) published on 2 May 2024
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John W (Son of Resident) published on 4 April 2024
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Hester G (Friend of Resident) published on 30 January 2024
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jenny S (Daughter of Resident) published on 26 January 2024
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D T (Daughter of Resident) published on 24 January 2024
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Martin H (Son of Resident) published on 1 September 2023
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carolyn D (Daughter of Resident) published on 26 June 2023
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.672) out of 10 for Barchester Crandon Springs Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.672 for Barchester Crandon Springs Care Home is calculated as follows: ( (192 Excellents x 5) + (36 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 247 Ratings = 4.672
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Crandon Springs Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Dec 2022
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: General Manager
Joined: 2024
I am delighted to introduce myself as the new General Manager of Crandon Springs.
A little bit about me: I began my career in care in 2011 as a Senior Care Assistant. Since then, I have advanced through roles such as Team Leader and Deputy, culminating in management positions. Alongside my career in care, I have also managed a large portfolio of properties and led teams, which has enriched my experience in both fields. Although my childhood dream was to become a registered nurse, I am grateful to have found a fulfilling career within this sector. My focus is always on delivering exceptional care and service, ensuring safety, and fostering a welcoming atmosphere.
Personally, I live in Yeovil, Somerset, and grew up in the beautiful Dorset countryside. I share my life with my partner Ryan, my two stepchildren, and our two dogs. We cherish exploring the scenic landscapes of Somerset and Dorset.
I am committed to supporting our team at Crandon Springs and am eager to enhance our community's reputation. I maintain an open-door policy and welcome any feedback you may have. Your insights are invaluable in helping us provide the best care possible.
Job Title: Deputy General Manager
Joined: 2025
I’m Darius Ivana, the Deputy General Manager at Crandon Springs, having joined the team in February 2025. With over five years of experience in the care sector, I’ve developed a strong passion for supporting elderly people and ensuring that their needs are met with the utmost compassion and professionalism. Throughout my career, I have worked in a variety of care settings, always with a focus on delivering person-centred care and promoting the well-being of those I support. Prior to Crandon Springs I started by career with Barchester Homes at Cadbury Hall as Deputy General Manager in 2024.
At Crandon Springs, one of my core responsibilities is to support the General Manager in the day-to-day running of the facility, ensuring we maintain the highest standards of care and a positive environment for both residents and staff. I’m committed to making sure that our residents’ needs are met on a daily basis, providing them with the care, dignity, and respect they deserve.
In addition to resident care, I place great importance on the well-being and support of our staff. I believe a happy and well-supported team is key to delivering outstanding care. I work closely with staff to ensure they have the resources, training, and support they need to excel in their roles, and I encourage a collaborative, team-oriented environment. Together, we aim to provide exceptional care and create a positive, supportive atmosphere for everyone at Cadbury Hall.
I’m also in the process of completing my Level 5 Diploma in Leadership for Health and Social Care, which will further enhance my ability to lead with confidence and insight. As I continue to grow in my role, I’m excited to work alongside such a dedicated team, continually striving to improve the lives of our residents and contribute to the ongoing success of Crandon Springs.
Job Title: Admin Manager
Hello my name is Karen, I am the Admin Manager here at Crandon Springs. I feel very privileged to be a part of the team and make a difference in our resident’s life. No day is the same here, which I absolutely love!
When I'm not busy keeping the home running smoothly, I love to travel and explore new places, am a big Manchester City fan and love music. I will often be one of the first faces that you'll see here, so I look forward to welcoming you into our wonderful home.
Job Title: Receptionist/Administration Assistant
Joined: 2025
Hi, my name is Julie, I am one of the Admin Assistants here at Crandon Springs.
I have a family member who is now a resident, the care and the welcome we have all had as a family has been amazing.
We have all felt welcome and the staff are fantastic which is one of the reasons I chose to be a part of the team.
It definitely is like a small family and everyone helps each other.
I love my role and interacting with our residents and families.
I am married and have children and we have 7 grandchildren.
I love to travel and I also like going to the theatre and out for meals.
Job Title: Admin Assistant
Hi, my name is Charlotte. I am the Admin Assistant here at Crandon Springs. I joined the busy administration team here once I returned from maternity leave, after having my beautiful daughter. Although you'll usually find me as the friendly face at reception, you may see me locally representing my local Skittles team or performing at the Carnival, where I have been both a club and committee member for over 10 years. Some of our residents often remind me of the time they watched me perform whilst dressed as a pumpkin!
Job Title: Care Community Lead
I am a Care Community Lead. Compassionate committed to caring and supporting our residents. I am proud to work at Crandon Springs.
Job Title: Care Community Lead
Joined: 2021
Hello, welcome to our website. My name is Sophie and I am proud to say I am the Deputy Manager at Crandon Springs.
I joined the team at the first opportunity as a Care Assistant in early 2021 and quickly progressed up to Senior Carer and community lead.
I am here to support all of our residents and relations.
Job Title: 2nd Chef
In Progress
Job Title: Head of Maintenance
Joined: 2022
I previously ran my own property maintenance company for many years and, after relocating, joined Crandon Springs Care Home. It really is a stunning home with lovely residents and staff and I work hard to maintain its high standards, every day.
Job Title: Activities Co Ordinator
Joined: 2024
In Progress
Job Title: Activities Assistant
Hello, my name is Kath and I’m the Activities Assistant here at Crandon Springs.
As part of the Activities and lifestyle enrichment team, I help in organising our daily activities, ensuring that all of our residents have a variety of activities to choose from each day. I love enriching our residents’ lives by providing meaningful and engaging activities and, having been both a teacher and care assistant in the past, have a wealth of experience behind me. You'll rarely find me without a smile and I'm very family-orientated, and I love how both the residents and colleagues at Crandon Springs feel like a second family to me!
Job Title: Housekeeping Assistant
In Progress
Job Title: Head Housekeeper
Joined: 2021
Hello, my name is Louise and I am proud to introduce myself as the Head Housekeeper here at Crandon Springs Care Home.
I have worked within the hospitality industry for the last 10 years and have found a passion for housekeeping. I understand the urgency and importance of my role whilst maintaining the highest level of cleanliness and standards throughout the home.
I love my role, it gives me a real sense of satisfaction and pride. Alongside my career, I am extremely passionate about supporting and volunteering at The German Shepard Rescue Centres locally.
I look forward to welcoming you into our home.
Job Title: Music Therapist
Joined: 2021
Hello! My name is Michael Angus and I am the Music Therapist here at Crandon Springs in Wells.
I have a masters degree in Music Therapy and I am also registered with Health and Care Professions Council.
Look forward to meeting you!