Barchester Crandon Springs Care Home

Glastonbury Road, Wells BA5 1WE

9.7 42 Reviews

Funding & Fees Guide for Barchester Crandon Springs Care Home

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Residential Care from £1,450
Self-Funded Residential Dementia Care from £1,600

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

(these prices are only a guideline, please contact Barchester Crandon Springs Care Home to find out the exact price for your requirements)

Facilities

Bar/Café

Close to Local shops

Gardens

Lift

Minibus or other transport

Near Public Transport

Own Furniture if required

Pet Friendly (or by arrangement)

Phone Point in own room

Residents Internet Access

Residents Kitchenette

Television point in own room

Wheelchair Access

Order by:

Review from M B (Daughter of Resident) published on 31 May 2023
Submitted via Website • Report

Overall Experience

My 94-year-old mum has been living at Crandon Springs since November 2022. She has mild dementia. I have found Crandon Springs a pleasant and welcoming place to visit. There is always tea, coffee and cake available in an attractive cafe in the reception area and the staff are friendly and smiling.

Mum has a comfortable ground-floor room with a door opening directly onto the enclosed garden which she enjoys walking around (although it does need a bit of maintenance!). All the staff I have had dealings with have been helpful, caring and patient. Mum has had a few issues due to her dementia, which the staff dealt with in an understanding and effective way. They make every effort to get to know each individual resident, their likes and dislikes, and arrange their care accordingly. Mum enjoys the meals and the range of activities. The manager seems to be a good manager with a genuine interest in the care of the elderly, and a determination to make Crandon Springs as good as it can be.

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Review from Jessmay T (Respite Resident) assisted by family/friend published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience

I love coming to stay, everything is always exceptional. I have told my friends, glad to hear my friend is coming to stay. I feel part of the Barchester family.

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Review from Lesley B (Respite Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience

I come for respite numerous times and find the staff and home extremely wonderful. I will be back soon.

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Review from Imogen P (Friend of Resident) published on 29 December 2022
Submitted via Website • Report

Overall Experience

I could not praise this site enough. Such an uplifting, happy and bright atmosphere. You know that the residents are well taken care of by friendly and attentive staff to the fantastic food. I would highly recommend this care facility to anyone in need of it.

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Review from Maggie F (Resident) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience

Amazing caring staff. Many thanks.

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Review from A R (Next of Kin) published on 26 October 2022
Submitted via Website • Report

Overall Experience

Great staff! Amazing service! Overall, a wonderful home and great care for our loved ones! Cannot recomend it enough - very well looked after and cared for. My nanny had a wonderful time there!

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Review from Jeremy S (Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience

Exceptionally cheerful and encouraging staff. Occasional minor glitches, usually coinciding with changes in shifts, but nothing out of the ordinary for any care organisation. Otherwise, always helpful and expeditious. Food excellent in industrial quantity.

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Review from K B (Daughter of Resident) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience

Mum enjoyed her stay at Crandon Springs in a very professional and happy environment and is looking forward to her next visit in the future.

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Review from M B (Son of Resident) published on 5 October 2022
Submitted via Website • Report

Overall Experience

My father has been living at Crandon Springs since February. The staff very friendly, caring and he is well looked after. There is a good choice of freshly cooked meals on the menu, also a cafe area which can be used by the residents and guests. I would recommend Crandon Springs to anyone who is looking

care home.

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Review from A G (Granddaughter of Resident) published on 20 September 2022
Submitted via Website • Report

Overall Experience

Lovely to see Granny looking so happy and well cared for by all the care staff and the chefs for providing all that she asks for. The food is very nutritious and the chefs are very helpful. Also, I noticed a birthday cake was made for one of the residents, which I thought was a nice touch.

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Review from M H (Son of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience

All staff at Crandon Springs are kind, helpful and upbeat, despite being under pressure; I understand with staffing and Covid restrictions.

Reply from Rebekah Goddard, Home Services Advisor at Barchester Crandon Springs Care Home

Thank you for taking the time to review our lovely home and for such kind words.

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Review from D D (Son of Resident) published on 18 April 2022
Submitted via Postal Card • Report

Overall Experience

I have always found the staff kind and helpful whenever I have visited the home and I believer that my mother is being very well cared for. I appreciate the cups of tea that you are offered when I come to see my mother. I think that the carers provide comfort and reassurance when my mother requires

it. The standard of the food and hygiene appears to be high and my mother's general health, as a result, is good. Overall the standard of care is good.

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Review from Christine B (Daughter of Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience

Mum stayed for 2 weeks respite at Crandon Springs and has already declared that she is happy to go back. She enjoyed the activities as well as the food, the staff are all lovely and very caring. The process of booking her in was very easy and straightforward, and I am very relieved to have found

somewhere I know that Mum is happy to stay and willing to go to.

Reply from Natalie Deverall, General Manager at Barchester Crandon Springs Care Home

Thank you so much for your kind review Christine, I will be sure to share the feedback with the team here. We look forward to welcoming Mum back soon.

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Review from R R (Resident) assisted by family/friend published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience

Super in every way.

Reply from Natalie Deverall, General Manager at Barchester Crandon Springs Care Home

Thank you so much for your review. We look forward to welcoming you back shortly.

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Review from Pippa H (Daughter of Resident) published on 19 November 2021
Submitted via Website • Report

Overall Experience

My Mum moved into Crandon Springs on the 18th of October. The support and service we have had from all staff from the very first contact with the Home Service Adviser to her moving in and beyond have been exceptional. The assessment process to ensure that Crandon Springs could meet her needs was thorough,

she was able to visit and was well supported to be provided with will all the information she needed, without overwhelming her. Myself and my sister had a longer tour and time to talk to the team. I must admit it all sounded so good I was a bit sceptical that they would be able to deliver on their promises – they have and exceeded them.
Mum had been living in another care home for a year and in this time her physical and emotional health had deteriorated. Since being at Crandon Springs Mum has become more physically fit, it is easier for her to walk around and get exercise, and she is beginning to put on weight, thanks to the wonderful food. The staff at Crandon springs are supporting her to make friends.

Reply from Natalie Deverall, General Manager at Barchester Crandon Springs Care Home

Thank you so much for your kind review, Pippa. We look forward to seeing you shortly.

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Review from Paul D (Son of Resident) published on 21 September 2021
Submitted via Website • Report

Overall Experience

My mother went to Crandon Springs for two weeks respite following a long stay in hospital. She was made to feel very welcome by both staff and residents. The accommodation was excellent in the bedrooms and the public spaces and she very much enjoyed the gardens and the fact that she had direct access

to them from her room. It was the perfect step down from the hospital to allow my mother to improve her mobility and build confidence. Overall the care was excellent throughout. There were some service inconsistencies which we believe are probably due to staff shortages. For example some days the bathroom was not serviced and food quality was variable.

Reply from Natalie Deverall, General Manager at Barchester Crandon Springs Care Home

Thank you very much for taking the time to review our service here at Crandon Springs. We are glad your mother found our care excellent and enjoyed our surroundings, we would look forward to seeing you again soon. Since your mother's visit, we have held a resident food meeting, our new autumn/winter menu has been designed around our existing resident's desires. We would welcome you in to try our new menu when you are next passing.

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Review from James L (Power of Attorney of Resident) published on 24 August 2021
Submitted via Website • Report

Overall Experience

The premises are first class and all the staff have been extremely kind and helpful. They have cared for the resident as I would expect to be treated myself from the first day he arrived even though some days have been quite challenging. The food always looks great and as he has a good appetite there's

plenty of it. Nothing seems to be too much trouble and I hope this continues.

Reply from Natalie Deverall, General Manager at Barchester Crandon Springs Care Home

Thank you so much for providing such a lovely review. We will be sure to share this with the team.

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Review from Tom G (Son of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience

We are very pleased with the choice of Crandon Springs for mum's care home. She seems to be very happy there and has made a number of friends in a short time. It was obviously a very difficult decision for us all to make on mum's behalf, as she was so keen to stay at home for as long as possible, but

the transfer to CS was very smooth and we were well assisted by the staff at the home. We are relieved that she is safe and happy and being well looked after and the staff have been particularly helpful during a difficult time for us all.

Reply from Natalie Deverall, General Manager at Barchester Crandon Springs Care Home

Thank you so much for taking the time to complete this review. We will pass on the feedback to the team here at Crandon Springs. See you soon!

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Review from Graeme M (Son of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience

My parents moved into Crandon Springs shortly after it opened in April, and I have nothing but praise and admiration for the staff team. Nothing phases them, and the care they have given to a couple, one of whom is suffering from dementia is, in my opinion exemplary. The initial visit, registration,

and moving in process were really easy, relieving pressure at a time of high stress for the whole family. The facilities at Crandon are excellent, and it is a lovely environment for the residents, with meticulous standards being maintained throughout. There is a constant flow of activities that they both join in with and enjoy, both when mixing with other residents or on a one-to-one basis. The Management Team is very ' hands-on', getting involved with the residents, and the care, activities, and support staff are also exceptional! I would not hesitate to recommend Crandon Springs to anyone who was looking for the best care for themselves or their loved ones.

Reply from Natalie Deverall, General Manager at Barchester Crandon Springs Care Home

Thank you so much for such a kind review. It truly is our pleasure to care for your parents. We will pass your feedback onto the team here at Crandon Springs.

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Review from Barry H (Brother of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience

My Sister has now been at Barchester Crandon Springs Care Home in Wells for 3 months she has blossomed from being frustrated and angitated being self-isolated to a happy and willing participant and enjoying her days.
Everyone at her home are determined to help her fulfil her days .
I am very pleased

and would recommend them all highly.

Reply from Natalie Deverall, General Manager at Barchester Crandon Springs Care Home

Thank you so much for taking the time to complete such a lovely review. We will be sure to share your feedback with the team.

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Meet the Team (14)

Meg Cleal

Job Title: General Manager

Joined: 2024

I am delighted to introduce myself as the new General Manager of Crandon Springs.

A little bit about me: I began my career in care in 2011 as a Senior Care Assistant. Since then, I have advanced through roles such as Team Leader and Deputy, culminating in management positions. Alongside my career in care, I have also managed a large portfolio of properties and led teams, which has enriched my experience in both fields. Although my childhood dream was to become a registered nurse, I am grateful to have found a fulfilling career within this sector. My focus is always on delivering exceptional care and service, ensuring safety, and fostering a welcoming atmosphere.

Personally, I live in Yeovil, Somerset, and grew up in the beautiful Dorset countryside. I share my life with my partner Ryan, my two stepchildren, and our two dogs. We cherish exploring the scenic landscapes of Somerset and Dorset.

I am committed to supporting our team at Crandon Springs and am eager to enhance our community's reputation. I maintain an open-door policy and welcome any feedback you may have. Your insights are invaluable in helping us provide the best care possible.

Darius Ivana

Job Title: Deputy General Manager

Joined: 2025

I’m Darius Ivana, the Deputy General Manager at Crandon Springs, having joined the team in February 2025. With over five years of experience in the care sector, I’ve developed a strong passion for supporting elderly people and ensuring that their needs are met with the utmost compassion and professionalism. Throughout my career, I have worked in a variety of care settings, always with a focus on delivering person-centred care and promoting the well-being of those I support. Prior to Crandon Springs I started by career with Barchester Homes at Cadbury Hall as Deputy General Manager in 2024.
At Crandon Springs, one of my core responsibilities is to support the General Manager in the day-to-day running of the facility, ensuring we maintain the highest standards of care and a positive environment for both residents and staff. I’m committed to making sure that our residents’ needs are met on a daily basis, providing them with the care, dignity, and respect they deserve.
In addition to resident care, I place great importance on the well-being and support of our staff. I believe a happy and well-supported team is key to delivering outstanding care. I work closely with staff to ensure they have the resources, training, and support they need to excel in their roles, and I encourage a collaborative, team-oriented environment. Together, we aim to provide exceptional care and create a positive, supportive atmosphere for everyone at Cadbury Hall.
I’m also in the process of completing my Level 5 Diploma in Leadership for Health and Social Care, which will further enhance my ability to lead with confidence and insight. As I continue to grow in my role, I’m excited to work alongside such a dedicated team, continually striving to improve the lives of our residents and contribute to the ongoing success of Crandon Springs.

Karen Jackson

Job Title: Admin Manager

Hello my name is Karen, I am the Admin Manager here at Crandon Springs. I feel very privileged to be a part of the team and make a difference in our resident’s life. No day is the same here, which I absolutely love!

When I'm not busy keeping the home running smoothly, I love to travel and explore new places, am a big Manchester City fan and love music. I will often be one of the first faces that you'll see here, so I look forward to welcoming you into our wonderful home.

Julie Edwards

Job Title: Receptionist/Administration Assistant

Joined: 2025

Hi, my name is Julie, I am one of the Admin Assistants here at Crandon Springs.

I have a family member who is now a resident, the care and the welcome we have all had as a family has been amazing.

We have all felt welcome and the staff are fantastic which is one of the reasons I chose to be a part of the team.

It definitely is like a small family and everyone helps each other.
I love my role and interacting with our residents and families.
I am married and have children and we have 7 grandchildren.
I love to travel and I also like going to the theatre and out for meals.

Charlotte Compton

Job Title: Admin Assistant

Hi, my name is Charlotte. I am the Admin Assistant here at Crandon Springs. I joined the busy administration team here once I returned from maternity leave, after having my beautiful daughter. Although you'll usually find me as the friendly face at reception, you may see me locally representing my local Skittles team or performing at the Carnival, where I have been both a club and committee member for over 10 years. Some of our residents often remind me of the time they watched me perform whilst dressed as a pumpkin!

Caroline McNally

Job Title: Care Community Lead

I am a Care Community Lead. Compassionate committed to caring and supporting our residents. I am proud to work at Crandon Springs.

Sophie Hoskins

Job Title: Care Community Lead

Joined: 2021

Hello, welcome to our website. My name is Sophie and I am proud to say I am the Deputy Manager at Crandon Springs.

I joined the team at the first opportunity as a Care Assistant in early 2021 and quickly progressed up to Senior Carer and community lead.

I am here to support all of our residents and relations.

Elliot Allen

Job Title: 2nd Chef

In Progress

Peter

Job Title: Head of Maintenance

Joined: 2022

I previously ran my own property maintenance company for many years and, after relocating, joined Crandon Springs Care Home. It really is a stunning home with lovely residents and staff and I work hard to maintain its high standards, every day.

Emily Merchant

Job Title: Activities Co Ordinator

Joined: 2024

In Progress

Katherine Cork

Job Title: Activities Assistant

Hello, my name is Kath and I’m the Activities Assistant here at Crandon Springs.

As part of the Activities and lifestyle enrichment team, I help in organising our daily activities, ensuring that all of our residents have a variety of activities to choose from each day. I love enriching our residents’ lives by providing meaningful and engaging activities and, having been both a teacher and care assistant in the past, have a wealth of experience behind me. You'll rarely find me without a smile and I'm very family-orientated, and I love how both the residents and colleagues at Crandon Springs feel like a second family to me!

Katrina Wells

Job Title: Housekeeping Assistant

In Progress

Louise Hoskins

Job Title: Head Housekeeper

Joined: 2021

Hello, my name is Louise and I am proud to introduce myself as the Head Housekeeper here at Crandon Springs Care Home.

I have worked within the hospitality industry for the last 10 years and have found a passion for housekeeping. I understand the urgency and importance of my role whilst maintaining the highest level of cleanliness and standards throughout the home.

I love my role, it gives me a real sense of satisfaction and pride. Alongside my career, I am extremely passionate about supporting and volunteering at The German Shepard Rescue Centres locally.

I look forward to welcoming you into our home.

Michael Angus

Job Title: Music Therapist

Joined: 2021

Hello! My name is Michael Angus and I am the Music Therapist here at Crandon Springs in Wells.

I have a masters degree in Music Therapy and I am also registered with Health and Care Professions Council.

Look forward to meeting you!

Barchester Crandon Springs Care Home

Care Provided by Barchester Crandon Springs Care Home

Good to Know

Funding & Fees Guide for Barchester Crandon Springs Care Home

Facilities

Barchester Crandon Springs Care Home Reviews (42)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Good

Bed Vacancies

Awards / Recognitions (21)