Barchester Crandon Springs Care Home

Glastonbury Road, Wells BA5 1WE
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9.7 42 Reviews
  • Barchester Crandon Springs Care Home, Wells
Barchester Crandon Springs Care Home is able to offer residential, respite and dementia care for older individuals.

The dedicated team provides high-quality care based on each individual resident's needs and support them to be as independent as possible.

The home features a dedicated dementia unit specially designed to help with difficulties associated with dementia. The interior design, colours and appropriate signage are tailored to individual needs.

Care Provided by Barchester Crandon Springs Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Meg Cleal (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (52)
    • Couples/Companion Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Number of floors: 2

Funding & Fees Guide for Barchester Crandon Springs Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,600
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.


  • (these prices are only a guideline, please contact Barchester Crandon Springs Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • No restricted visiting hours. Visitors welcome 7 days a week.


  • Parking
  • Plenty of on-site free parking.


Barchester Crandon Springs Care Home Reviews (42)

Total of 42, showing 41-42
9.7

Barchester Crandon Springs Care Home has a Review Score of 9.7 (9.672) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Crandon Springs Care Home has 42 reviews.

Overall Experience

  • 33
  • 7
  • 2
  • 0
  • 0

Date Published

42
9
15
21
21
Overall Experience  Overall Experience 5.0 out of 5

My father moved in a couple of weeks ago. He was able to choose his own room. It is beautifully furnished, with a lovely wet room bathroom and a smart TV. He has a lovely patio area outside his flat which looks onto the garden.
The home is fresh and brand new, like a hotel. There is a lovely cafe
area as you go in the residence where you can sit.
I have found all the staff to be obliging and caring. My father seems very content and he loves the food. He had joined in some of the activities that the home offers also.
I hope this home goes from strength and it will be lovely to see it bustling when more people take up residence.

Reply from Natalie Deverall, General Manager at Barchester Crandon Springs Care Home

Dear Helen, thank you very much for taking the time to complete a review. The team at Crandon Springs are very grateful.


Facilities

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Treated with Dignity

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Overall Experience  Overall Experience 5.0 out of 5

My auntie is a wonderful lady and I know she is very happy living here as all the staff are so caring and kind. It gives me and my sister peace of mind knowing our auntie is so happy.

Reply from Natalie Deverall, General Manager at Barchester Crandon Springs Care Home

Dear Simon,
Thank you very much for taking the time to write such a lovely review. It is our pleasure to care for your auntie and we are so grateful we can provide a comfortable home for her.
This review really does mean so much to our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Barchester Crandon Springs Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.672 for Barchester Crandon Springs Care Home is calculated as follows: ( (192 Excellents x 5) + (36 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 247 Ratings = 4.672

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Crandon Springs Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (21)

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Meet the Team (14)

Meg

Meg Cleal

Job Title: General Manager

Joined: 2024

I am delighted to introduce myself as the new General Manager of Crandon Springs.


A little bit about me: I began my career in care in 2011 as a Senior Care Assistant. Since then, I have advanced through roles such as Team Leader and Deputy, culminating in management positions. Alongside my career in care, I have also managed a large portfolio of properties and led teams, which has enriched my experience in both fields. Although my childhood dream was to become a registered nurse, I am grateful to have found a fulfilling career within this sector. My focus is always on delivering exceptional care and service, ensuring safety, and fostering a welcoming atmosphere.


Personally, I live in Yeovil, Somerset, and grew up in the beautiful Dorset countryside. I share my life with my partner Ryan, my two stepchildren, and our two dogs. We cherish exploring the scenic landscapes of Somerset and Dorset.


I am committed to supporting our team at Crandon Springs and am eager to enhance our community's reputation. I maintain an open-door policy and welcome any feedback you may have. Your insights are invaluable in helping us provide the best care possible.


Darius

Darius Ivana

Job Title: Deputy General Manager

Joined: 2025

I’m Darius Ivana, the Deputy General Manager at Crandon Springs, having joined the team in February 2025. With over five years of experience in the care sector, I’ve developed a strong passion for supporting elderly people and ensuring that their needs are met with the utmost compassion and professionalism. Throughout my career, I have worked in a variety of care settings, always with a focus on delivering person-centred care and promoting the well-being of those I support. Prior to Crandon Springs I started by career with Barchester Homes at Cadbury Hall as Deputy General Manager in 2024.
At Crandon Springs, one of my core responsibilities is to support the General Manager in the day-to-day running of the facility, ensuring we maintain the highest standards of care and a positive environment for both residents and staff. I’m committed to making sure that our residents’ needs are met on a daily basis, providing them with the care, dignity, and respect they deserve.
In addition to resident care, I place great importance on the well-being and support of our staff. I believe a happy and well-supported team is key to delivering outstanding care. I work closely with staff to ensure they have the resources, training, and support they need to excel in their roles, and I encourage a collaborative, team-oriented environment. Together, we aim to provide exceptional care and create a positive, supportive atmosphere for everyone at Cadbury Hall.
I’m also in the process of completing my Level 5 Diploma in Leadership for Health and Social Care, which will further enhance my ability to lead with confidence and insight. As I continue to grow in my role, I’m excited to work alongside such a dedicated team, continually striving to improve the lives of our residents and contribute to the ongoing success of Crandon Springs.


Karen

Karen Jackson

Job Title: Admin Manager

Hello my name is Karen, I am the Admin Manager here at Crandon Springs. I feel very privileged to be a part of the team and make a difference in our resident’s life. No day is the same here, which I absolutely love!


When I'm not busy keeping the home running smoothly, I love to travel and explore new places, am a big Manchester City fan and love music. I will often be one of the first faces that you'll see here, so I look forward to welcoming you into our wonderful home.


Julie

Julie Edwards

Job Title: Receptionist/Administration Assistant

Joined: 2025

Hi, my name is Julie, I am one of the Admin Assistants here at Crandon Springs.


I have a family member who is now a resident, the care and the welcome we have all had as a family has been amazing.


We have all felt welcome and the staff are fantastic which is one of the reasons I chose to be a part of the team.


It definitely is like a small family and everyone helps each other.
I love my role and interacting with our residents and families.
I am married and have children and we have 7 grandchildren.
I love to travel and I also like going to the theatre and out for meals.


Charlotte

Charlotte Compton

Job Title: Admin Assistant

Hi, my name is Charlotte. I am the Admin Assistant here at Crandon Springs. I joined the busy administration team here once I returned from maternity leave, after having my beautiful daughter. Although you'll usually find me as the friendly face at reception, you may see me locally representing my local Skittles team or performing at the Carnival, where I have been both a club and committee member for over 10 years. Some of our residents often remind me of the time they watched me perform whilst dressed as a pumpkin!


Caroline

Caroline McNally

Job Title: Care Community Lead

I am a Care Community Lead. Compassionate committed to caring and supporting our residents. I am proud to work at Crandon Springs.


Sophie

Sophie Hoskins

Job Title: Care Community Lead

Joined: 2021

Hello, welcome to our website. My name is Sophie and I am proud to say I am the Deputy Manager at Crandon Springs.


I joined the team at the first opportunity as a Care Assistant in early 2021 and quickly progressed up to Senior Carer and community lead.


I am here to support all of our residents and relations.


Elliot

Elliot Allen

Job Title: 2nd Chef

In Progress


Peter

Peter

Job Title: Head of Maintenance

Joined: 2022

I previously ran my own property maintenance company for many years and, after relocating, joined Crandon Springs Care Home. It really is a stunning home with lovely residents and staff and I work hard to maintain its high standards, every day.


Emily

Emily Merchant

Job Title: Activities Co Ordinator

Joined: 2024

In Progress


Katherine

Katherine Cork

Job Title: Activities Assistant

Hello, my name is Kath and I’m the Activities Assistant here at Crandon Springs.


As part of the Activities and lifestyle enrichment team, I help in organising our daily activities, ensuring that all of our residents have a variety of activities to choose from each day. I love enriching our residents’ lives by providing meaningful and engaging activities and, having been both a teacher and care assistant in the past, have a wealth of experience behind me. You'll rarely find me without a smile and I'm very family-orientated, and I love how both the residents and colleagues at Crandon Springs feel like a second family to me!


Katrina

Katrina Wells

Job Title: Housekeeping Assistant

In Progress


Louise

Louise Hoskins

Job Title: Head Housekeeper

Joined: 2021

Hello, my name is Louise and I am proud to introduce myself as the Head Housekeeper here at Crandon Springs Care Home.


I have worked within the hospitality industry for the last 10 years and have found a passion for housekeeping. I understand the urgency and importance of my role whilst maintaining the highest level of cleanliness and standards throughout the home.


I love my role, it gives me a real sense of satisfaction and pride. Alongside my career, I am extremely passionate about supporting and volunteering at The German Shepard Rescue Centres locally.


I look forward to welcoming you into our home.


Michael

Michael Angus

Job Title: Music Therapist

Joined: 2021

Hello! My name is Michael Angus and I am the Music Therapist here at Crandon Springs in Wells.


I have a masters degree in Music Therapy and I am also registered with Health and Care Professions Council.


Look forward to meeting you!