Little Manor Care Centre

Manor Farm Road, Salisbury SP1 2RS
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9.7 48 Reviews
  • Little Manor Care Centre, Salisbury
Little Manor Care Centre was rebuilt on the original site of Little Manor care home and reopened in November 2020. The care centre has state-of-the-art facilities which include an integral health spa complete with physiotherapy area and therapy area, activity and social club spaces, french patio doors from the large lounge out onto the patio garden, full CCTV overt recording system which is electable for bedrooms, education facilities, electric hoists in all rooms, all bedrooms are en-suite and there are 24-hour nurses available. There is accommodation for relatives and community support staff. The facilities are also flexible to help support with convalescence, end of life care, rehabilitation and latter stage dementia, utilising the latest technology.

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Care Provided by Little Manor Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jodie Airey (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is available and can be booked in advance by contacting the head office team.


  • Parking

  • There is parking available on site near the front entrance.


Little Manor Care Centre Reviews (48)

Total of 48, showing 21-40
9.7

Little Manor Care Centre has a Review Score of 9.7 (9.651) out of 10, based on 44 reviews in the last 2 years. Over all time Little Manor Care Centre has 48 reviews.

Overall Experience

  • 37
  • 9
  • 2
  • 0
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Date Published

48
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Review from Grace G (Respite Resident) assisted by family/friend published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Little Manor Care Centre could not have been better. I was taken there after a week's stay in hospital. I was very anxious about the move but was soon made to feel at home. The love, care and support helped me so much to get strong and return home. A big thanks to all.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Many thanks for your kind words and positive review. I will be sure to let the team know as it is so important to receive such wonderful feedback for the service and care they all provide. Thank you again.


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Review from Sally O (Daughter of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The first week was impressive. It seems at times there are not enough trained nurses on duty. It has taken a while and a few concerns to be made, regarding a new medical issue. I feel that anything that appears as a new problem doesn't hit the radar. The issue was highlighted before the GP scheduled
visit and it wasn't brought to their attention.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Thank you for your feedback, please be assured we value all feedback and take on board all constructive comments made. In respect of the nurses we have a full team of nursing staff and a Clinical Head of Care at Little Manor. I will be sure to feedback your concerns raised to the team and ensure that going forward your experience is a positive one as the team work very hard at Little Manor and are dedicated caring individuals in all departments. Thank you again for taking to time to send a review.


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Review from C M (Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with the care staff was very positive. There are some exceptional carers in Little Mannor, who I don't think are recognised for the work that they do. They should receive bonuses for their efforts. They have to put up with a lot of grief from families that is unjust. My biggest issue was
the quality of the food, it was disgusting. I either had to eat ready meals that my husband brought in or takeaways.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Thank you for your review and wonderful words about the nursing and care staff, we value our staff immensely and are so so proud of the service and care they provide day to day. They are exceptional and all the staff in all departments do a wonderful job. In regards to your feedback on the food I am very sorry that you felt that way, it is rare that we have issues reported about the meal service as we use a very reputable provider of the food we serve. I will be sure to share your feedback with the team and we wish you well for the future.


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Review from Melanie N (Daughter of Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother appreciated having her own ensuite room after her hectic stay in the hospital. The staff were so kind to her and could not have been more attentive to her needs. It was clear this was a happy place to be as all the staff got on well together. It was lovely to hear them chatting and laughing
together.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Many thanks for your kind words and lovely review of Little Manor. I will be sure to feedback to the team on your positive words.


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Review from Tracy L (Daughter of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are professional, friendly, caring, nothing seems too much trouble and care and treatment was excellent. Were extremely helpful when Dad was due to be discharged, pointing me in the right direction and getting social care professionals involved so he had the right package to go home to. Very
welcome as I didn't have a clue.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Thank you so much for taking the time to complete a review of your experience at Little Manor. We are so glad that the support you received in reference to your Father helped in so many ways. I will be sure to let the Manager and team know.


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Review from Diana P (Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was pleased to be transferred to Little Manor Care Home from the hospital as I had heard only good reports about it. I was very impressed by all aspects of the home. Facilities provided were excellent. I was treated with care and respect, and with speed and efficiency to the highest standard.
I have
nothing but praise, with nothing to criticise in any aspect. Staff and manager were very kind, helpful and caring.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Thank you so much for your kind words about your time at Little Manor, the team all work so hard to ensure everyone is treated with the utmost respect and high-level care and support. I will be sure to let them know as it is always so lovely for the team to receive such wonderful feedback.


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Review from Pauline T (Respite Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very comfortable staying at Little Manor Care Home. The staff are very friendly and helpful. The physio staff were all encouraging but firm. I was able to return home with a care home package in place.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Thank you so much for taking the time to complete a review of Little Manor and the time you stayed there. It is always empowering to receive positive feedback, and we hope you continue on your recovery journey well.


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Review from Brian C (Husband of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Impressed by the secure entry procedure and tidyness.
Room very clean and equipped with a shower and toilet.
Staff very attentive to clients' needs.
The rehabilitation needs were well catered for.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Thank you for taking the time to complete such a positive review of your experience of Little Manor.


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Review from Veronica C (Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The accommodation was spacious and well-equipped and it was a pleasure to have an ensuite bathroom. The food was good, although quite a limited choice, but it was nutritious and tasty. The staff were all very kind, helpful and supportive, and I would certainly be happy to recommend this to friends and
family.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Many thanks for your review, we take all comments on board and will feedback about the choice of meals. We strive to offer a diverse menu and we are very happy that you did enjoy them. Thank you for your feedback on the team I will be sure to let them know.


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Review from J B (Respite Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have experienced excellent care and attention, kindness, and compassion and treated with dignity by all members of the staff. All have a very cheerful and polite attitude. The care is of a high standard and attention is second to none. The cleanliness is of a high standard and the food is good.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Many thanks for your lovely review of the Little Manor and your experience of the care and support provided. I will be sure to let the team know, as it is always empowering to hear such kind positive feedback.


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Review from R C (Respite Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay here has been very helpful in helping me to walk on my repaired hip and ankle. The staff were kind and encouraged me to walk with crutches. I can't find fault in any way, as I wear hearing aids I did struggle with language barriers but eventually got there, a lovely rehab centre.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Many thanks for taking the time to complete a review of your time at Little Manor, we are so glad you felt supported in your rehabilitation and supported to regain some independence. We all wish you well in your continued recovery.


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Review from L S (Daughter-in-law of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Negatives: Parking was limited. Sometimes had to wait quite a while for the front door to be opened as there was no receptionist.
Positives: very friendly and helpful staff. The room was clean, light and airy with an excellent bed and bathroom. Lovely afternoon cake! I hope my father-in-law's permanent
care home is as good as this one.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Thank you for taking the time to complete your review of Little Manor, we take your constructed feedback on board and thank you for bringing these issues you experienced to us. However how wonderful it is to read of the positive feedback for the staff, care, support and cake! Many thanks again.


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Review from T H (Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was unaware when I was transferred here from a hospital in another country after a nasty road traffic accident that recovering here in a care home was in fact for rehab. Since arriving here the staff are very welcoming, friendly and professional. Every staff member goes above and beyond your normal
level of care. It feels like you belong to a little family who all look out for each and other and the residents. Little Manor is like a home away from home. The environment is lovely and it has had a huge improvement on my recovery overall. I would recommend it here every time.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Many thanks for taking the time to leave such a positive review of your time at Little Manor. The Wessex Care team at Little Manor will be so happy to see your review as it is always empowering for the staff to receive such lovely feedback about the service and support they provide. I will be sure to let them know.


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Review from L M (Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came in with a bad case of psoriasis after hospital and received attention with care from washing, cleaning and knowing what going on. I was tired from a lack of sleep but quickly reassured which is ongoing. The quality of care has been very good and friendly.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Many thanks for your lovely feedback of your stay and experience at Little Manor. We always value a patients feedback and will be sure to let the team know. We wish you continued good health and recovery.


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Review from E Y (Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very fortunate to be offered a place at Little Manor Care Centre following amputation surgery. This was infinitely better than an immediate return home from the hospital. It is a fresh, clean and welcoming place with nice rooms, and excellent welcoming staff. Rehabilitation was quite good but
because I seemed to be doing well, little further physio guidance was suggested. It's downfall is the food, which is dreadful and offered nothing by way of nutrition etc.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Thank you for taking the time to leave a review, we take all feedback seriously and will take it on board and discuss with the catering team your comments on the food served and offered. We do offer a wide array of choice and we accommodate choice and preferences for all who are admitted for a short stay at Little Manor. We are so happy that you felt the rest of your stay was a very pleasant one and the staff made you feel most welcome. if you would like to discuss anything further please do not hesitate to contact me at Head Office or via email.


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Review from Donna C (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident from December 2023 to March 2024, I cannot put into words how wonderful the staff were, they were incredibly comforting and helpful through a traumatic time. This was the first time Mum was in a care centre and I could not be more at ease with her support and care whilst at
Little Manor. If I were able to put 200/100, I would! It was an outstanding place, Mum is now settled elsewhere.

Reply from Jo McMahon, Service Manager at Little Manor Care Centre

Many thanks for such a wonderful review! It is always inspiring for the team to receive such positivity for the outstanding care and support they provide 24 hours a day. I will be sure to let them all know your kind and wonderful words.


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Review from A N (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant.
My mother stayed here after she fractured her hip and went to Little Manor for rehab at the time my mother could not walk at all.
Her room was lovely and a comfortable bed with an en suite bathroom and television.
The meals were really good and the cakes and biscuits in the
afternoon were yummy.
The afternoon entertainment in the lounge from crafts exercise and puppet show was really good and entertained the residents and the visitors too.
Laundry was really good we really weren’t expecting that and super clean they work hard to make Little Manor a lovely place to be. The staff was truly amazing from all the nurses who were great in every way.
The physio occupational health and social worker were all very helpful and always so cheerful nothing was ever too much. I cannot praise the staff enough for all they have done during Mum's stay the care from the nurses they give is exceptional. My mother has now started walking again and has now returned home.
Thank you all.

Reply from Jo McMahon, Operation Manager at Little Manor Care Centre

Many thanks for your kind words and I will be sure to let the team know. We appreciate the time taken to complete such an empowering review of the care and service provided to you Mother. We hope she continues well at home.


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Review from K J (Daughter of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Worked well with Mum in getting her up and walking about again.
Mum commented on the friendliness of staff, rooms were spacious and she particularly liked the bathroom. Facilities were good.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Thank you for taking the time to complete your review of the service and care provided by the Little Manor team. I will be sure to inform the team as it is always empowering to receive positive feedback for the care and support provided.


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Review from Carolyn M (Respite Resident) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My room was comfortable and clean with its own toilet and shower facilities. The staff, without exception, were kind, considerate and friendly. I have no complaints with any aspect of the care and attention given to me. The choices of meals allowed me to opt for vegetarian as well as meat.

Reply from Jodie Airey, Operations Director at Little Manor Care Centre

Thank you for taking the time to complete your review of the service and care provided by the Little Manor team. I will be sure to inform the team as it is always empowering to receive positive feedback for the care and support provided


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Review from Jonny K (Respite Resident) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good all round.

Reply from Jo McMahon, Service Manager at Little Manor Care Centre

Many thanks for taking the tie to leave such a positive review of your experience of Little Manor.


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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for Little Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 44 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.651 for Little Manor Care Centre is calculated as follows: ( (374 Excellents x 5) + (88 Goods x 4) + (32 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 501 Ratings = 4.651

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Little Manor Care Centre is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Jodie

Jodie Scott

Job Title: RCM, RMA Operations Director & Registered Care Manager

Joined: 2001

Jodie joined our team in October 2001 as a junior carer. She worked as a welfare coordinator between our homes and the local community, before becoming Deputy Manager at Milford Manor, Manager at Holmwood, and then set up the Community Care Team with the support of Agnes Atras (Head of Care). She later became the company-wide Service Manager until she joined the Board in 2015 as the Operations Director. Today Jodie is the most senior Operations Manager responsible for all day to day operational matters across the company. She is supported in this role by our Service Manager Jo McMahon, Placements & Quality Assurance Manager Janet Hope.