Little Manor Care Centre

Manor Farm Road, Salisbury SP1 2RS
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9.7 48 Reviews
  • Little Manor Care Centre, Salisbury
Little Manor Care Centre was rebuilt on the original site of Little Manor care home and reopened in November 2020. The care centre has state-of-the-art facilities which include an integral health spa complete with physiotherapy area and therapy area, activity and social club spaces, french patio doors from the large lounge out onto the patio garden, full CCTV overt recording system which is electable for bedrooms, education facilities, electric hoists in all rooms, all bedrooms are en-suite and there are 24-hour nurses available. There is accommodation for relatives and community support staff. The facilities are also flexible to help support with convalescence, end of life care, rehabilitation and latter stage dementia, utilising the latest technology.

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Care Provided by Little Manor Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jodie Airey (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is available and can be booked in advance by contacting the head office team.


  • Parking

  • There is parking available on site near the front entrance.


Little Manor Care Centre Reviews (48)

Total of 48, showing 41-48
9.7

Little Manor Care Centre has a Review Score of 9.7 (9.651) out of 10, based on 44 reviews in the last 2 years. Over all time Little Manor Care Centre has 48 reviews.

Overall Experience

  • 37
  • 9
  • 2
  • 0
  • 0

Date Published

48
22
35
44
4

Review from C D (Wife of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Physio advertised as intensive on your website not as expected. In fact, very disappointing. My husband would have liked to have the opportunity to join in with the activities in the lounge but there were never enough carers to wheel him upstairs. It cannot be good for a patient not to be moved more
frequently. He had only five visits to the lounge in 9 weeks.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Thank you for your feedback and we would very much like to meet with you to discuss your concerns raised. Our staffing is always at a high level, however, I will also discuss with the physio team to clarify if there was a reason for not being moved as it maybe in relation to ongoing treatment. Please, if you are happy to discuss contact me on the email below and I can arrange a call or face-to-face meeting. At Wessex we pride ourselves on person-centred care, we value feedback, so thank you.


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Review from Diana B (Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Little Manor lasted three weeks. During this time, from start to finish, I was treated with respect by all members of staff. The bedroom with ensuite was clean and comfortable. The rehab team gave me encouragement to mobilise daily at my own pace with their support. The nursing staff consulted
me on my mediation and medical needs. A never-ending supply of food, snacks and cups of tea at all times, day and night. Tender, loving care was given by all staff.
A brilliant team.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Thank you so much for taking the time to leave such a positive review. We value all feedback and appreciate the time it takes to complete. I will be sure to inform the team of your kind words.


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Review from Julia E (Daughter of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is staying at Little Manor Care Centre following a stay in hospital after breaking her hip. Every single aspect of Little Manor has been superb and it has reassured us that life in a care home can be enjoyable, safe and fulfilling for our mother. The staff are all compassionate, kind and professional.
I sadly cannot name all the staff that have cared for Mum so well but one member of staff has been superb.

Reply from Jo McMahon, Service Manager at Little Manor Care Centre

Thank you for such a positive review of your experience and the care provided to your loved one whilst staying at Little Manor. The team work so hard and are so dedicated to all at Little Manor Care Centre in their care. I will be sure to let them know.


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Review from Mark D (Son of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received excellent end-of-life care at Little Manor. She had ben wary about going into any nursing home but she soon realised their care and support would make her comfortable. She was more at peace with herself and the world than I had seen her for a long time. I put a lot of that down to
the care and support she received at Little Manor. I will always be grateful to them for making her end-of-life a comfortable time.

Reply from Jo McMahon, Service Manager at Little Manor Care Centre

Many thanks for taking the time to leave such positive feedback for the care and support for your mother. It was an honour to support her in her EOL care. I will be sure to let the team know.


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Review from Michael V (Son of Resident) published on 1 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, Little Manoe is very modern. The facilities are very good; it is very well run. The staff are very friendly and polite. All-round, very good.

Reply from Jo McMahon, Service Manager at Little Manor Care Centre

Thank you for taking the time to send your review of Little Manor, I will be sure to let the team know your positive feedback. The team at Little Manor work extremely hard and are very dedicated in their work as it is a high turnover of residents at Little Manor due to the nature of the unit being a rehabilitation and short-stay nursing home.


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Review from Susan S (Daughter of Resident) published on 22 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother aged 96 was transferred here for rehab in order for her to return home to live independently. The care has been amazing the staff are all lovely without exception, always cheerful and helpful. The unit is beautiful very well equipt and very clean and tidy.
I cannot fault Little Manor. Thank
you for all you have done for my mum.

Reply from Jo McMahon, Service Manager at Little Manor Care Centre

Many thanks for taking the time to leave such a positive review of the care and support your mother received whilst staying at Little Manor. The team will be overjoyed to read your words and it is always so empowering for the team to receive positive feedback and comments. We at Wessex Care are so happy that your mother enjoyed her time with us as a service and wish your mother well and continued recovery at Home.


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Review from L H (Sister of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was in Litle Manor for over eight weeks after being discharged from hospital.
She has been very well looked after in every way. The cleanliness is excellent and the staff very friendly but professional at all times. It's a shame at the moment that visiting is only for 30 minutes and we have
to wear protective clothing eg: masks and gloves since COVID. At least we can visit. One comment that was made was that it is quite noisy sometimes in the evenings and during the night.

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Review from J I (Wife of Resident) published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very friendly, helpful and caring. Difficult to get to visit at present, but out of your control.

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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for Little Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 44 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.651 for Little Manor Care Centre is calculated as follows: ( (374 Excellents x 5) + (88 Goods x 4) + (32 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 501 Ratings = 4.651

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Little Manor Care Centre is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Jodie

Jodie Scott

Job Title: RCM, RMA Operations Director & Registered Care Manager

Joined: 2001

Jodie joined our team in October 2001 as a junior carer. She worked as a welfare coordinator between our homes and the local community, before becoming Deputy Manager at Milford Manor, Manager at Holmwood, and then set up the Community Care Team with the support of Agnes Atras (Head of Care). She later became the company-wide Service Manager until she joined the Board in 2015 as the Operations Director. Today Jodie is the most senior Operations Manager responsible for all day to day operational matters across the company. She is supported in this role by our Service Manager Jo McMahon, Placements & Quality Assurance Manager Janet Hope.