Barchester Upton Bay Care Home

1 Hoyal Road, Poole BH15 4HY
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10 89 Reviews
  • Barchester Upton Bay Care Home, Poole
Upton Bay offers luxury residential care with a warm and friendly environment, social interaction, and an extensive activities programme. They have a bespoke memory lane community for expert dementia care and short stay options. The home prides itself on a welcoming, homely environment with cosy interiors, delicious meals, and personalised wellbeing programmes. The dementia floor is themed with beach and garden landscapes, offering various rooms and a garden balcony for residents' enjoyment.

Staff are trained in dementia care, speak multiple languages, and are hired locally. Upton Bay features a hairdressing salon, chiropody, hand and nail treatments, a luxury cinema room, and spa baths. The internal garden with a bandstand and shrub borders is a central feature. The award-winning Head Chef caters to dietary needs, including specialised meals.

Upton Bay has received awards for Outstanding Activities and Dementia care. They engage with the local community through volunteering and clubs like gardening and knitting. Weekly bus trips, church services, and communion are available for residents. Respite care is offered for both residential and dementia needs.

Located in Dorset, Upton Bay provides easy access to Poole Quay, Sandbanks, Studland, and other local attractions. The home is surrounded by shops, pubs, and a coastal park, offering residents the best of Dorset living.

Care Provided by Barchester Upton Bay Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mevin Sohorye (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Upton Bay Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,624
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.


  • (these prices are only a guideline, please contact Barchester Upton Bay Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Upton Bay Care Home Reviews (89)

Total of 89, showing 1-20
10

Barchester Upton Bay Care Home has a Review Score of 10 (9.997) out of 10, based on 56 reviews in the last 2 years. Over all time Barchester Upton Bay Care Home has 89 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

My father became a resident on the Dementia ward at Upton Bay Care home in March 2024 up until his death in January this year. I have to say that the carehome team were all amazing and you truly know that your loved one could not be in a better place
Thank Upton Bay . the manager and his team go out
of their way to help you and are always on hand if they are needed . My brother and myself cannot thank them enough for all their support that they have shown us and our father . Just Brilliant 1st class service day in day out.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your amazing review. We will make sure that your lovely comments are based on to the team. We thoroughly enjoyed having your father as part of the Upton Bay community and miss seeing you all


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Overall Experience  Overall Experience 5.0 out of 5

My family and I cannot express out gratitude to all the staff for their care of my dad while he was staying with you. The food was excellent and dad thoroughly enjoyed his day trips out and the activities he did. He also enjoyed his birthday party with you. The rooms and facilities were outstanding.
Absolutely no complaints - THANK YOU!

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your lovely review. We thoroughly enjoyed having your dad staying with us and he is welcome back to join in any activities or events at any point


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Overall Experience  Overall Experience 5.0 out of 5

This is the second occasion on which our mother has come into Barchester Upton Bay Care Home for respite care, following falls and hospital surgery and treatments, and then a carefully planned return to her wardened flat. It was, therefore, so heartwarming and helpful to be welcomed back by familiar
faces and a homely environment this time. The entire team at Upton have not only supported and encouraged our 98-year-old mother with her determination to regain as much independence as possible but also supported our family with their time, understanding, information and professional advice, to help us plan the ongoing care for her. This can be a daunting prospect and emotional rollercoaster made more bearable thanks to this dedicated team.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your fantastic review. We are so pleased to welcome your mother back to Upton Bay and help her through her recovery. So glad this emotional journey has been made more bearable and we look forward to helping further in the future.


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Overall Experience  Overall Experience 5.0 out of 5

The staff are proactive and caring. My relative is clean and well-presented whenever I visit. She has dementia and seems very contented. The home is clean and everyone is very friendly.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your kind review. We are thrilled that your loved one is contented and that our team are friendly.


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Overall Experience  Overall Experience 5.0 out of 5

My grandad hasn't be at the care home for a long time but so far, the care home has been excellent. They have really helped him settle in and adjust. The care home is always clean and well-presented. The staff are all very friendly and accommodating. They have encouraged Grandad to interact and socialise
with the other residents, there's always plenty going on to keep him occupied with a range of activities or day trips.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your five-star review. We are so pleased that he has been socialising. This is so important for him to improve his well-being. Lovely to see him out on day trips too.


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Overall Experience  Overall Experience 5.0 out of 5

My aunt is happy here. She is always looking very well cared for. The home is warm and comfortable as well as very stylishly furnished and decorated.
All the staff are friendly, helpful and quick to respond. In particular, I appreciate how well-groomed my aunt is - which shows that the care staff take
the trouble not only to do basic washing and dressing but also to ensure she is still the glamorous, immaculate lady which she always has been.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Personal care is so important to us all and we are so glad that your aunt feels glamorous. Thank you for your kind words.


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Overall Experience  Overall Experience 5.0 out of 5

Our mother has lived at Barchester Upton Bay Care Home for almost two years.
We, as a family, have been impressed by the constant high standards throughout the home and all its departments.
Our mother is happy for her continued residency at Upton Bay and we all look forward to another year of good
care, food, activities and company.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your five star review. We are so pleased that our standard are consistently high and that your loved one is settled with us


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Overall Experience  Overall Experience 5.0 out of 5

Barchester Upton Bay Care Home ladies (and gentlemen) are always so friendly, patient, understanding, nothing is too much for them, that is why I hope to stay much longer than a day, perhaps next year sometime. As an afterthought, the food is very good, especially as I am a person who loves my food
- and it is good. All in all, a lovely place to spend your lonely days, whether it be long or short.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your five-star review. So glad that we can help you feel part of our family here at Upton Bay.


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Overall Experience  Overall Experience 5.0 out of 5

After arriving at Barchester Upton Bay Care Home, I immediately thought this place is so much more than just a care home, the staff were amazing and so knowledgeable and couldn't do enough for you.
I experienced the food and it was fantastic, better than some fine dining events I've been to.
All in
all, it's truly five-star and that is down to the staff and management.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your five-star review. We are thrilled by your amazing feedback.


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Overall Experience  Overall Experience 5.0 out of 5

The care home exceeded all expectations with exceptional care, a warm and welcoming environment, attentive staff, and top-notch facilities. A five-star experience that truly prioritizes the well-being and comfort of residents.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

A fantastic review. We are so pleased that you find the environment warm and welcoming and a lovely compliment about our staff.


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Overall Experience  Overall Experience 5.0 out of 5

Barchester Upton Bay Care Home in Hamworthy is a very modern and well-presented home.
In the last two months, my aunt's health and well-being have greatly improved. My aunt is particularly enjoying the meals and the social contact as events are organised regularly.
We have both found the staff to
be helpful, kind and attentive. Both of us would recommend Upton Bay!

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your five-star review and kind words. It has been a pleasure to watch your mum flourish and enjoy her time here at Upton Bay.


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Overall Experience  Overall Experience 5.0 out of 5

So pleased we chose this company and home, mum is settling in so well. We can relax knowing that everything is being cared for.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your five-star review. We will ensure that the staff are made aware of your kind words.


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Overall Experience  Overall Experience 5.0 out of 5

Mum has only been in Barchester Upton Bay Care Home for a couple of weeks on this visit but has previously spent four weeks in residency. Both times, we have found the home to be welcoming, clean and a lovely place to stay. Mum is full of enthusiasm for the arranged activities that are available. Most
importantly, Mum is a big favourite of the food on offer - always a good choice of meals available. Overall, could not recommend the home highly enough. Thanks to all the staff.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your five-star review. It is a pleasure to look after your mum again and so pleased that she is socialising and enjoying all the activities, especially during the festive period.


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Overall Experience  Overall Experience 5.0 out of 5

The environment is beautiful, more luxury hotel than care home.
But beyond that, the staff are superb. Super friendly and nothing is too much trouble.
Fantastic!

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your five-star review and your kind words. We are so pleased that you find our staff super friendly and that you describe the home as beautiful and like a luxury hotel.


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Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed by everyone at Barchester Upton Bay Care Home regarding their care for my dad since he has been a new resident. The activities, food and general care for individual residents is second to none and I can relax knowing my dad's needs are being taken care of.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your five-star review. It is very reassuring to hear that you can relax whilst we care for your dad.


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Overall Experience  Overall Experience 5.0 out of 5

From the day I went in to look at Barchester Upton Bay Care Home, we have had nothing but good experiences, from the staff to the food. Upton Bay is a very happy place, so warm and welcoming, nothing is too much trouble.
This is the best thing I have ever done for my dad, I wish we had done it years
ago.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

What lovely comments. Thank you so much. We will ensure all our staff are aware of your review.


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Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and attentive. They are really sharp when it comes to the needs of the residents. They are very kind and patient under difficult circumstances. There is always a good reception for those visiting their relatives. The coffee and cakes are excellent.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your review. You are always welcome any time with friends, family and relatives to visit. We look forward to seeing you soon.


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Overall Experience  Overall Experience 5.0 out of 5

This is a first class care home. The staff, facilities, service and events all contribute to make the experience as good as possible for the residents. My mother has dementia and moving her into Upton Bay was initially a difficult decision, however it quickly became clear that she was in the best place.
The staff made the process smooth. The range of activities put on for the residents is fantastic and the events that involve the local community and families are wonderful.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your first class review. We are thrilled with the feedback which will be passed onto all of our team. We are so pleased your mum has settled here with us as part of the Barchester Upton Bay Care Home family.


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Overall Experience  Overall Experience 5.0 out of 5

I am staying in Barchester Upton Bay Care Home whilst my flat is being repaired. I am fortunate that my family researched thoroughly as I am now 'celebrating life' and hoping that the builders take their time as I am benefitting so much from my stay.
When I am at home I do not socialise but now I am
making friends, joining in activities and going on bus trips. I have even had my nails painted, my hair done and enjoyed the chiropodist. I have a wonderful feeling of well-being, I feel I have a new identity. I love it here.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

It is so lovely to hear such wonderful words from one of our residents. That she loves to be part of the Barchester Upton Bay Care Home family is truly brilliant.


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Overall Experience  Overall Experience 5.0 out of 5

My relative was resident for more than one year at Barchester Upton Bay Care Home, whilst suffering with dementia. We were very impressed with the care she received, she was treated well with dignity and respect and as an individual at all times. Her preferences were adhered to she was offered a wide
variety of food and drinks -always of the highest quality. There was an extensive program of activities on offer that catered for the diverse residents and their interests. These activities often included relatives and friends of residents, dog shows ,quizzes and musical evenings, through these events relationships with staff members were fostered creating a stronger caring network for the resident. Staff were very responsive to any queries, promptly arranging to meet relatives, to discuss any aspects of care. Staff liaised well with outside agencies, district nurses, physios etc, to ensure residents medical needs were promptly attended to. Outstanding work from all staff, well done.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your fantastic five-star review. Our activities and care staff will be thrilled by your lovely words and we will make sure that they are passed on to them.


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Current Review Score: 10.0 (9.997)

Overview of Review Score

The Review Score of 10 (9.997) out of 10 for Barchester Upton Bay Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 56 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.997 for Barchester Upton Bay Care Home is calculated as follows: ( (665 Excellents x 5) + (2 Goods x 4) ) ÷ 667 Ratings = 4.997

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Upton Bay Care Home is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 56 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 May 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (61)

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Meet the Team (55)

Mevin

Mevin Sohorye

Job Title: General Manager/Dementia Champion

Joined: 2020

Hi everyone, I'm Mevin, General Manager here at Upton Bay.


I hail from the beautiful island of Mauritius and began my career in care under the advice of my greatest influence – My Mum. For this very reason, it has always been a vocation for me.


I have a wealth of experience having worked for both private and public health care providers and I have ‘worked my way up’. Before joining Barchester, I was a Home Manager for a specialist dementia and mental health Care Home. I have also spent some years in London working for a large care provider where I progressed from Deputy Manager to a Senior Management role which involved overseeing the smooth running of 16 homes specialising in nursing, dementia care and mental health. I have gained many qualifications including NVQ 5 Management and Leadership.


I strive for excellence and will dedicate myself to ensuring those who live here will have the best quality of life possible. I am deeply passionate about bringing the absolute best out of everyone and care very much about the team around me. Most of all I lead with my heart.


I live locally with my beautiful and devoted wife Rachel and we have recently celebrated our 10th Wedding Anniversary. I am also an avid Liverpool fan and will rarely miss a match! I love to cook and I am a trained chef. Also, music and dance are a huge vice to me.


Shadow

Shadow Gould

Job Title: Deputy Home Manager

Joined: 2021

My story into care initially started on somewhat of a whim, in all honesty, I don’t think the twenty-year-old me quite realised the path I would be taking in those coming days, months and years. I fell in love with my role, the feeling of making a difference in someone’s day, big or small or even if this was for the smallest of seconds, in that moment to that person it mattered, and it mattered to me. Seeing the smiles, hearing the laughter, the happiness and the joy from others is what truly makes working in care so special to me. I progressed and transitioned through the roles of Care Giver, Senior Care Giver and Deputy Manager whilst attaining my qualifications and NVQs. I have predominantly worked in Residential, Dementia and Mental Health care settings, and my key area of interest is Safeguarding.


For any person, family member or loved one choosing a care home can understandably be an extremely difficult time, the worries, possible guilt and most likely the million and one questions racing around their minds, yet having an open door culture, a strong committed and well-trained team is something I feel can really help reduce those worries and anxieties. I am a strong believer that the only thing to change when moving into a care setting is the postcode, whilst being supported to live life to the very fullest, providing continuous opportunities to love, grow and laugh whilst promoting living life to the very fullest.


Barchester’s renowned reputation and ethos prove only too much that this career change was most definitely the start of yet another exciting chapter and very much an opportunity to share my knowledge and expertise with the rest of the team embarking on this upcoming venture.


Upton Bay will no doubt be an extremely special, happy home, providing the very most outstanding support and care, promoting togetherness and independence.


Outside work, I love to spend time visiting lots of different places whilst experiencing different cultures, not forgetting the tasting and trying new foods! I have quite a passion for art, I love to draw and paint. My friends and family are so very special to me, I love spending time with those that I love dearly, whether this be over a glass of wine in the sunshine, a BBQ or just a ‘natter’ on the phone.


Monika

Monika Sypula

Job Title: Home Administrator

Joined: 2021

Hello, my name is Monika and I am the Administrator at Upton Bay Care Home.


What was only ever meant to have been a two-week holiday in England ended up with me falling in love with the ‘Sunny South Coast’ and fifteen years later it has become the place I call home. I really do love Dorset.
Owing to my strong philanthropic streak and caring nature, I made the choice to work in care after 11 years as an Administrator at a University in Poland.


Most recently I worked as an Administrator in a specialist Residential Dementia care home. I enjoy the buzz and atmosphere of care home life and love getting to know the residents, their loved ones and their life history.


Whilst my role is to primarily oversee the day-to-day administrative duties for the home I will most certainly be immersing myself into day-to-day life at Upton Bay. I believe very much in the Barchester ethos of ‘celebrating life’ and this is something I personally live by.


Outside of work I am a volunteer with a number of local charities most notably Julia’s House, which is a children’s charity and I actively support them in my free time, I relish in it and love getting out into the community. I love walks on the beach and am a strong advocate for being environmentally friendly.


I am so proud to say I work for Barchester Healthcare with such a wonderful, unique, diverse and open-minded team that clearly shares the same passion for care as I do - It’s such an exciting time and I cannot wait to meet you all.


Karen

Karen Grant

Job Title: Activity Lead/Dementia Champion

Joined: 2021

Hi everyone my name is Karen and I am thrilled to be the Activity Co-ordinator at Upton Bay Care Home.


I first worked in the care sector in 2010 starting in domiciliary care and progressing to Care Coordinator. I have since gained a wealth of experience in dedicated Dementia and Residential Activities, working as a Peripatetic Activity Co-ordinator in 16 out of 20 homes within a group then in 2018 I was part of a team that commissioned a new luxury care home, where I was an Activity Team Leader.


I enjoy making wishes come true for residents - In February 2015 I organised my first Wedding in a care home, the lady resident who was living with Dementia was unable to travel to Hertfordshire for her Granddaughters wedding so I brought the wedding to her, so I organised a Wedding Blessing at the home, we had a Vicar, A choir, all of the bridal party, the flowers, a buffet, a wedding cake, champagne, the full works. This really made this lady's day, a special day for her. In 2017 I organised a smaller Wedding in the garden and this was a special wish for a gentleman resident to see his Granddaughter married. Organising these special moments’ gives me a lot of pleasure, knowing I have made them feel special and to give families that happiness and see them smile.


When I am not organising Activities or Events, I like to spend my own leisure time walking along Sandbanks/Bournemouth beaches, or gardening.


My passion is the Theatre, seeing the latest Musical in London's West End. Since the age of 4, I have been dancing - ballet, tap, jazz modern and ballroom Semi-professionally and in the Amateur world. I have been singing since I was 12, I have performed in over 32 musicals and many musical concerts. I am a lifelong member of Poole and Parkstone Musical Theatre Productions, my last performing concert was A Century of Song, and the last Musical I performed in was Anything Goes with BMT. My most treasured performances have to be singing with Barry Manilow at the BIC and performing on BBC South in a talent show.


The most important people in my life are my 3 Stepsons, Daughters-in-law and 7 Step Grandchildren. My Cats are my world, Louis my Blue Mitted Ragdoll and Reggie my Chocolate Point Birman. In 2011 after 30 years of married life, I lost my beloved husband, however, I can’t thank Poole and Bournemouth Hospitals enough for looking after him so well.


I cannot wait to welcome our residents into their wonderful new homes and help to bring smiles, joy and laughter to each day.


Alain

Alain Fadonougbo

Job Title: Head Chef

Joined: 2021

Hi, My name is Alain and I am the Head Chef at Upton Bay.


My career in Hospitality and Catering started in 1995. I’ve worked and trained in France, managed beach resorts in Ghana and I am now very settled and happy in the UK.


I started working as a Chef in the care industry in 2007, I chose to join Barchester as their standards and expectations are so high. I believe a good Chef is an artist and should be able to create delicious menus from the local, seasonal produce on offer.


We have a strong passionate team here at Upton Bay and we are looking forward to welcoming our residents to their new home.


Elsa

Elsa Moco

Job Title: Head Housekeeper/Speak Up Champion/Infection Control

Joined: 2021

Hello, My name is Elsa, I am the Head Housekeeper at Upton Bay. I strive to ensure our home is looking pristine at all times. I respect that this is our resident's home, and take pride in making it a beautiful living environment for them all.


I lead an excellent team whose high standards and attention to detail keep Upton Bay immaculate at all times.


Mark

Mark Jeffries

Job Title: Head of Maintenance/Speak up champion

Joined: 2021

I have been with Upton Bay since January 2021 when I helped with the opening commission.


Having started here as the Second Chef, I have always had a passion for maintenance and was able to help with the bus-driving trips that we offer to our residents.


Gardening has been a part of my life for a long time so I also took on the position of Gardener. Over time my role developed into a Maintenance Assistant, so when the Head role became available I jumped at the chance.


I love making sure everything is safe for our residents, keeping the home and gardens clean and tidy and generally looking after the home.


Upton Bay is a special place and I like to think I helped to make it that little bit better.


Iryna

Iryna Ihnatovich

Job Title: Community Lead/Dementia Champion

Joined: 2021

Hello. My name is Iryna and I am the Community Lead at our amazing Upton Bay care home. I am very happy and proud to be working here. All of my colleagues are so passionate about what they are doing and we all share Barchester Values.


My journey into care work started in 2009 when I joined one of the local care agencies. I had a chance to work in different places and meet lots of new people. At the same time, I gained vast experience working with a variety of clients who lived in their own homes, units and hospitals. As much as I liked doing all that, I realised that my passion is Elderly care.


I am passionate about improving people’s lives and I love to see the smiles on residents' faces. I worked my way up from being a bank care assistant and completing my NVQs in social care. I always seek to improve, to become the best I can be. After I finished level 5 I worked as a deputy manager in a domiciliary care agency in Bournemouth.


I am feeling very excited about welcoming more residents into Upton Bay and changing their lives for the better with the help of my wonderful colleagues.


Emma

Emma Barlow

Job Title: Community Lead/Dementia Champion/Enable Champion

Joined: 2021

Hi there, my name is Emma and I am a Community Lead, I am so proud and excited to be part of such a great new home and team.


I am honoured to be one of the first people you and your loved ones will meet, I understand that it can be an emotional time moving into a care home, but be rest assured we will be offering the best care, comfort and companionship possible.


I have been working in the care industry for 16 years now, I love my job and I am very passionate about what I do as a Senior Care Assistant I love making a difference and putting a smile on someone’s face.


Outside of work, I have a beautiful loving family, a husband, 3 grown-up children a dog and a cat. I love going for walks come rain or shine and enjoy picnics out in the countryside.


I look forward to meeting you all and welcoming you to Upton Bay.


Kirsty

Kirsty Carpenter

Job Title: Care Assistant

Joined: 2021

Hello everyone my name is Kirsty and I am truly proud and very honoured to have been chosen to be part of such a great new home and team here at Upton Bay care home.


I am very excited to be one of the first faces you and your loved ones will see when you join us at Upton Bay, I understand that it can be very difficult and emotional when you or a loved one moves into a care home but please be rest assured we will provide the absolute best care possible, making the transition as easy as possible.


I have worked in the care industry for almost 6 years now and it is my absolute passion, I love my role as a Care Assistant and making a big difference to someone’s day is such a great feeling, nothing beats it.


Outside work, I have a beautiful family, partner, two children and a Yorkshire terrier called Teddy. We love putting on our wellies come rain or shine and to go off exploring, we are so lucky with our surroundings. I love to bake, mainly sweet things as I have a very big sweet tooth and I love spending time with friends and family.
I look forward to meeting you all with a big smile and a warm welcome to Upton Bay.


Rose

Rose Hollis

Job Title: Night Care Assistant

Joined: 2021

Hi my name is Rose and I have worked in care for a number of years, I am passionate about delivering a high quality of care. I’m so proud to be part of the team at Upton Bay


I am married with six children and I enjoy family time, gardening, reading, travelling and musicals.


I look forward to welcoming you and your family to Upton Bay.


Emma

Emma Radford

Job Title: Senior Care Assistant

Joined: 2021

Hi, my name is Emma and I have joined Barchester to be part of the team at Upton Bay as a Care Assistant. I have been in the care sector since 2012 and find it the most rewarding of careers. I love to make people smile and to be able to support people to live there best lives, however possible.


I feel so lucky to have been chosen as part of this wonderful new team in a fantastic setting.


Balkumari

Balkumari Rai Limbu

Job Title: Care Assistant

Joined: 2022

Hello, I'm Bal, a care assistant at Upton Bay. It is a pleasure to keep our residents home to an impeccable standard. I take great pride in my work and my eye for detail ensures I am always a step ahead when it comes to personal care. I love making everyone laugh and feel they are my family.


Sue

Sue Scott

Job Title: Receptionist

Joined: 2021

Hello, my name is Sue, and I work with the Reception team at Upton Bay. I look forward to welcoming you to our lovely home. I thoroughly enjoy showing guests around our beautiful home and assisting with any queries. We are always happy to welcome you and make a lovely cup of tea or coffee for you and your guests.  I love working as part of the Upton Bay family and look forward to meeting you soon.


Ivy

Ivy Morente

Job Title: Senior Care Assistant

Joined: 2021

Hi, I'm Ivy, Senior Care assistant at Upton Bay


Sarah

Sarah Harrison

Job Title: Care Assistant

Joined: 2021

Hello, my name is Sarah, I am a night Senior care assistant at Upton Bay. I look forward to getting to know all the ladies and gents who come through our doors at Upton Bay!


Ola

Ola Kobylinska

Job Title: Receptionist

Joined: 2022

Hi, my name is Ola, I'm the Administrative Assistant at Upton Bay. I enjoy engaging with all our residents, families, staff and guests. I love to help everyone with their queries and am always available to make you a cup of tea or coffee. Outside of work I run a volleyball team and have a family with two children. I can be found smiling at reception and will help anyone who needs my assistance. The team here are fantastic and we hope to make your visit to us a great experience. 


Ashley

Ashley Gibson

Job Title: Senior Care Assistant/Enable Champion

Joined: 2023

My name is Ashley, I am a care Senior carer here at Upton Bay care home. I have worked in care for many years and thoroughly enjoy being part of the team. I particularly enjoy helping vulnerable elderly residents and with a warm, kind, nurturing approach I can help make that day a little bit better. We have a great team here and we all support each other. 


Katie

Katie White

Job Title: Care Assistant/Buddy Champion

Joined: 2023

Hi, my name is Katie White, and I am a Carer here at Upton Bay. I really like the team and residents here and my job is really interesting. There are so many different parts to care and I love making a difference to our residents and helping them with their individual needs. I particularly enjoy engaging with everyone and helping with any small tasks


Maria

Maria Goncalves

Job Title: Care Assistant

Joined: 2023

Hi, my name is Maria and I am a Carer here at Upton Bay. I love to sing and dance which our residents love. I am always bringing joy and laughter to everyone and often have them up and dancing. I love working with elderly people and want to help them as much as I can.


Melody

Melody Chitiur

Job Title: Activities Assistant/Dementia champion

Joined: 2022

I'm so happy to be joining Upton Bay in the Activities Team! I have discovered a new passion for delivering person-centred life enrichment, and am hugely enjoying learning all about our ladies and gentlemen day by day. The stories they tell and the zest for life they have is infectious. I look forward to meeting your loved ones and family members, so that we can help make Upton Bay their home moving forward!


Jacob

Jacob Whitmore

Job Title: Kitchen Assistant

Joined: 2022

As a Kitchen Assistant at Upton Bay, I'm on hand to aid in the delivery of high-quality meals, as well as supporting all nutrition and hydration needs of our residents. I take pride in maintaining excellent hygiene standards and can be relied upon to bring positivity to each day here.


Samantha

Samantha Lewis

Job Title: Care Assistant

Joined: 2022

It's a pleasure to offer dedicated care to our residents at Upton Bay, and I look forward to meeting more as our community continues to grow.


Lizzy

Lizzy Gray

Job Title: Care Assistant

Joined: 2021

My passion is care. Whether it be assisting people with their morning routines to look and feel their best, or being a friend to residents in times of need, I pride myself on always giving our ladies and gentlemen my best self and being intuitive to their needs.


Every day at Upton Bay is different and exciting, and I'm delighted to be a part of such a lovely home.


Rebecca

Rebecca Johnson

Job Title: Care Assistant

Joined: 2022

As a Care Assistant, I'm dedicated to providing high-quality care to your loved ones and take pride in promoting dignity and self-expression.


Faye

Faye Sansom

Job Title: Care Assistant

Joined: 2022

I'm delighted to be a part of the team at Upton Bay, and have the chance to implement my care knowledge and experience at this lovely home.


Jody

Jody Habgood

Job Title: Care Assistant

Joined: 2022

Hello, I'm Jody, and I'm a part of the care team at Upton Bay. I am hugely enjoying my role in this wonderful care home, and it has been so lovely to meet all of the ladies and gents who have chosen to call Upton Bay their home.


Erano

Erano Collantes

Job Title: Housekeeping Assistant

Joined: 2022

My name is Erano and I work part-time in housekeeping here at Upton Bay. I take pride in my work and try to focus on keeping the carpets and bedrooms clean and tidy. I enjoy doing the deep cleaning to make sure that everything is looking nice for our residents.


Narmaya

Narmaya Rana

Job Title: Housekeeping Assistant

Joined: 2022

Hello, I'm Sita, the Housekeeping assistant at Upton Bay Care Home. It's my pleasure to keep our residents' homes clean, tidy, and truly feeling like their homes!


April

April Rose Hartwell

Job Title: Senior Care Assistant

Joined: 2023

My name is April, I am a care Senior carer here at Upton Bay care home. I have worked in care for many years and thoroughly enjoy being part of the team. I particularly enjoy helping vulnerable elderly residents and with a warm, kind, nurturing approach I can help make that day a little bit better. We have a great team here and we all support each other. 


Victoria

Victoria Lombard

Job Title: Home Services Advisor

Joined: 2023

My name is Victoria and I am the Home Services Advisor here at Upton Bay. My background is in hospitality mainly working in sales and marketing. I am thrilled to be able to help families and our local community working side by side offering advice, guidance and care. My bubbly, friendly personality I hope makes all of our new visitors feel safe and welcome when they come to Upton Bay to visit.


Jo

Jo Evans

Job Title: Care Assistant

Joined: 2023

My name is Jo, I am a carer here at Upton Bay. I really enjoy making our residents smile and laugh. I love my job and feel part of the team.


Lauren

Lauren Tinsdale

Job Title: Care Assistant

Joined: 2023

My name is Lauren, I am a care assistant here at Upton Bay. I love helping our residents with all their needs and making everything a little easier for each and every one of them.


Sylvia

Sylvia Dudek

Job Title: Care Assistant

Joined: 2023

My name is Sylvia and I am a care assistant at Upton Bay. It brings me great pleasure to see smiles on our resident's faces when we have a giggle and a chat. I love to care for everyone and it makes me very happy to be part of this team. We are like a family.


Dan

Dan Saguirre

Job Title: Senior Care Assistant

Joined: 2023

My name is Dan and I am a senior carer here at Upton Bay. I have been working in care for a long time and have a lot of experience within this field. I am keen to learn and am embracing this new challenge of being a senior. The team at Upton Bay are really lovely and I am getting on well with all of the residents. I have a gentle, calm nature with a huge smile and want to help as much as I can.


Liezel

Liezel Pilambato

Job Title: Housekeeping Assistant

Joined: 2023

My name is Liezel, I work as a housekeeper for Upton Bay. I love helping residents with their washing and helping to keep clean their rooms. The home is beautiful and it is lovely to work with such a friendly, professional team.


Paul

Paul Anano

Job Title: Care Assistant

Joined: 2024

My name is Paul and I am a Care Assistant at Upton Bay. I thoroughly enjoy helping our residents get washed, and dressed and ensuring that they have everything they need to make their day as pleasant as possible. Making a resident smile is very important to me and I try to achieve this every day.


Chloe

Chloe Dimascio

Job Title: Activities Assistant

Joined: 2024

My name is Chloe and I am an Activities assistant here at Upton Bay. I love all the residents and find pleasure in helping them enjoy all the amazing activities we run here. In particular, I like one-on-one with individuals especially when I give manicures and paint nails. I am so pleased that I can be part of this lovely family.


Daniel

Daniel Hakaminza

Job Title: Care Assistant

Joined: 2024

My name is Dan and I am a Care Assistant at Upton Bay. I have recently joined as previously I worked in my home town Johannesburg in South Africa. I love to make the residents smile and take care of their every need.


Emily

Emily Harrington

Job Title: Activities Coordinator

Joined: 2024

My name is Emily and I work part-time as an Activities Coordinator for Upton Bay. I am also completing a course in Social Care. I love my job and get great satisfaction from making our residents smile especially when we are doing arts and crafts or dancing to music.


Rojina

Rojina Rai

Job Title: Care Assistant

Joined: 2024

I love my job working as a care assistant at Upton Bay.


Seeing the residents so happy and well looked after gives me such pleasure. I am very proud to be part of the team. I really like helping them with personal care and ensuring each resident looks clean and tidy.


Abbey

Abbey West

Job Title: Care Assistant

Joined: 2023

I am a care assistant at Upton Bay and have worked in care for many years. We have a lot of fun entertaining our residents and it feels like a real family to me. Even when things are challenging I feel so pleased when we can help make a difference.


Sheeba

Sheeba Jose

Job Title: Night Care Assistant

Joined: 2024

My name is Sheeba and I am a night care assistant here at Upton Bay. I love working at night so that I can ensure that residents are settled and sleep well. If anyone needs company or a drink then I am happy to help.


Louise

Louise Gibson

Job Title: Care Assistant

Joined: 2024

My name is Louise and I am a care assistant here at Upton Bay. I love my job and all our residents. I particularly enjoy finding out about a resident's past and listening to the stories that they tell. Our team is like a family and I feel proud to be part of the Upton Bay family.


Geeta

Geeta Sadarangani

Job Title: Care Assistant

Joined: 2024

I am a care assistant at Upton Bay. I enjoy personal care and making sure our residents are clean and tidy.


Bahareh

Bahareh Jamalipour

Job Title: Care Assistant

Joined: 2024

I adore our residents and feel like we are one happy family. I enjoy the care and helping my colleagues carry out all the personal care and help that our residents need.


Olivia

Olivia Adu

Job Title: Care Assistant

Joined: 2024

My name is Olivia and I am a care assistant at Upton Bay care home. I am enjoying my job especially in making residents comfortable and ensuring they have food and drink. I like giving personal care and bringing a smile to each resident's face.


Michelle

Michelle Fentanes

Job Title: Support Assistant

Joined: 2024

My name is Michelle and I am a Support Assistant at Upton Bay care home. My role is varied and I love that I can help residents with all aspects of their care including helping with mealtimes, reception, housekeeping and some types of care.


Mary

Mary Sampson

Job Title: Care Assistant

Joined: 2024

My name is Mary and I am a Care Assistant here at Upton Bay. I am very proud to be working with our residents and enjoy their company. I particularly like helping certain individuals with eating and drinking and love to see each one of them smiling when we dance and laugh with them.


Kofi

Kofi Opoku-Boakye

Job Title: Care Assistant

Joined: 2024

My name is Kofi and I am a Care Assistant here at Upton Bay. I really enjoy helping everyone and making sure that all the residents are clean and fed so that they can be happy. Making people smile to me is so important.


Monica

Monica Abayomi-Ojo

Job Title: Senior Night Care Assistant

Joined: 2024

My name is Monica, I am a Night Senior here at Upton Bay. I enjoy all aspects of my work but in particular, making sure our residents are comfortable and well cared for at night. Sometimes it can be a bit lonely so I like to ensure that everyone has company if they need me.


Onimas

Onimas Koti

Job Title: Care Assistant

Joined: 2024

My name is Koti, I am a care assistant here at Upton Bay. I thoroughly enjoy helping residents with their needs including mobility, making sure they are washed and dressed along with making everyone smile.


Daniel

Daniel Stroie

Job Title: Sous Chef

Joined: 2024

My name is Daniel, and my position here is Sous Chef. I love my job, especially putting a smile on residents' faces when they enjoy the delicious dishes we prepare here at Upton Bay. I also find the variety of dietary requirements of great interest and help put together pureed alternatives for those who require them.


Bonifacio

Bonifacio Pallasigui

Job Title: House Keeping Assistant

Joined: 2024

My name is Bonifacio and I love working at Upton Bay. Keeping everything clean and shiny is my passion and I enjoy chatting to all the residents and keeping their laundry fresh.


Yamina

Yamina Neder

Job Title: Care Assistant

Joined: 2024

My name is Yamina and I love to make the residents smile. I work hard to ensure every resident is clean and tidy for each day. I love my job and hope that I will work here for a long time.


Frequently Asked Questions about Barchester Upton Bay Care Home

What types of Care is Barchester Upton Bay Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Upton Bay Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Upton Bay Care Home have?

There are 68 Single Rooms.

What are the Facilities & Services at Barchester Upton Bay Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Upton Bay Care Home to the centre of Poole?

1.1 mile(s) as the crow flies, distance by road may be significantly further.