Barchester Upton Bay Care Home

1 Hoyal Road, Poole BH15 4HY
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10 89 Reviews
  • Barchester Upton Bay Care Home, Poole
Upton Bay offers luxury residential care with a warm and friendly environment, social interaction, and an extensive activities programme. They have a bespoke memory lane community for expert dementia care and short stay options. The home prides itself on a welcoming, homely environment with cosy interiors, delicious meals, and personalised wellbeing programmes. The dementia floor is themed with beach and garden landscapes, offering various rooms and a garden balcony for residents' enjoyment.

Staff are trained in dementia care, speak multiple languages, and are hired locally. Upton Bay features a hairdressing salon, chiropody, hand and nail treatments, a luxury cinema room, and spa baths. The internal garden with a bandstand and shrub borders is a central feature. The award-winning Head Chef caters to dietary needs, including specialised meals.

Upton Bay has received awards for Outstanding Activities and Dementia care. They engage with the local community through volunteering and clubs like gardening and knitting. Weekly bus trips, church services, and communion are available for residents. Respite care is offered for both residential and dementia needs.

Located in Dorset, Upton Bay provides easy access to Poole Quay, Sandbanks, Studland, and other local attractions. The home is surrounded by shops, pubs, and a coastal park, offering residents the best of Dorset living.

Care Provided by Barchester Upton Bay Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mevin Sohorye (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Upton Bay Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,624
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.


  • (these prices are only a guideline, please contact Barchester Upton Bay Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Upton Bay Care Home Reviews (89)

Total of 89, showing 61-80
10

Barchester Upton Bay Care Home has a Review Score of 10 (9.997) out of 10, based on 56 reviews in the last 2 years. Over all time Barchester Upton Bay Care Home has 89 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

What a joy to find Barchester Upton Bay Care Home. Mum felt at home here from day one. I didn’t think I would ever find a care home for mum with suitable high quality of care. I was wrong, Upton Bay is that home, the best in the area by a very long way. The care is excellent as are all the carers /staff
/the manager. Facilities are superb as is the food (absolutely lovely food). Mum is very happy indeed. Thank you very much Upton Bay for all that you do, you are the very best in my opinion.

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Overall Experience  Overall Experience 5.0 out of 5

From the first time visiting Upton Bay, where we instantly felt at home, to four months later, we knew the right choice was made for our mother. The care and support given by all staff are excellent. It's always a pleasure to visit, greeted by friendly staff with a smile and a chat. A very good range
of activities put on. The visit to the park over the Queen's Jubilee was lovely. I cannot recommend enough the manager and the team, facilities, cleanliness, support and care at Upton Bay.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you so much for your lovely testimonial of care for your lovely Mum. It is always our pleasure to welcome you to our home, and are so pleased yourself and Mum have become part of the Upton Bay family.


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Overall Experience  Overall Experience 5.0 out of 5

The staff here are very friendly and genuine people. The activities provided for residents are particularly impressive. My brother is a resident of Upton Bay and tells me how much he looks forward to the trips out in the minibus. He also likes the food, which is always varied, and luckily, he has his
favourite salmon regularly, which pleases me very much.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

We are so pleased your brother is enjoying his new home! Our life enrichment team hospitality team do all they can to ensure each resident has their wishes met. Thank you for your kind words.


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Overall Experience  Overall Experience 5.0 out of 5

As I write, I'm singing songs in the courtyard at Upton Bay with my dad and other residents and families. It's such a joyful evening in a time where such joyfulness is precious. This has been typical of my experience with everyone at Upton Bay. All the staff are lovely, and the place itself is well
throughout and a pleasure to be in. Thank you, Upton Bay.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

What a sing-song it was! It was such a delight to be able to enjoy a lovely evening in the sun with all our families and residents. Thank you for joining us, and we look forward to more shindigs in the near future!


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Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for over a year, and when she first came, I didn't think that she would settle. It took a little while, but after a couple of months, she started seeing Barchester as her home, which is all we wanted for her.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your lovely testimonial of your Mums experience at Upton Bay. It is our pleasure to have her stay with us, and we are so pleased that the last year has been a positive one for all the family.


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Overall Experience  Overall Experience 5.0 out of 5

Thank you very much to the management team and care team for welcoming my dad into Upton Bay. All of the family came with dad to settle him in on his first day and all of the staff was caring, compassionate, and kind to all of us, not just dad. I was so impressed with the home. The many facilities you
offer and the decor throughout are immaculate.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

We are very grateful that you've shared your experience - we are so pleased that your first day moving your loved one in was a positive experience. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

The surroundings are modern, clean and welcoming. Not a typical "care home", more like a "care hotel". Lovely cafe area for service users and visitors, plus a choice of seating areas, including a lovely garden. It was a little challenging to visit and leave again in the evening when the reception was
closed.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your kind review - we are so glad you enjoyed Upton Bay's facilities and made the most of our garden in the lovely weather we had!


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Overall Experience  Overall Experience 5.0 out of 5

Moving our loved ones into permanent care is something we had never expected to do so soon. However, the experience has been made so much easier by the management team at Upton Bay, who I can’t thank enough. The carers are very kind and always make him smile. They ensure he is comfortable at all times,
and his appetite has returned at long last, thanks to the good food and attentive staff. I would recommend Upton Bay to anyone in the same situation based on their compassion and expertise in dementia care.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for such a kind testimonial of Upton Bay. It means so much to our team, whose passion it is to care for your loved one.


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Overall Experience  Overall Experience 5.0 out of 5

Staff extremely helpful and kind.
I was happy to leave my loved one in their hands.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for taking the time to so kindly share your experiences with Upton Bay. We will be delighted to welcome your loved one back for another holiday at any time. Kindest regards.


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Overall Experience  Overall Experience 5.0 out of 5

I moved in to give my family the respite they need. The staff have been very kind and understanding during this difficult time. I am always treated with dignity and respect, and the carers are accommodating of my requirements. My facilities are of a very high standard and kept clean and tidy. The lovely
ladies always check on me. Nothing is too much trouble.

Reply from Sophie Payne, Home Services Advisor at Barchester Upton Bay Care Home

Thank you for your kind and honest testimonial of Upton Bay - it is hugely appreciated by our team. It's always our pleasure to ensure you are given the best possible care and service.


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Overall Experience  Overall Experience 5.0 out of 5

Our Dad was in Upton Bay initially for respite and eventually residential care. We were cared for as well as our Dad. The food was amazing and they catered for Dad's needs even as his appetite lessened and he needed alternative softer meals. The room was always immaculate and the care faultless.
It was always a pleasure to visit Dad and we were always welcomed at any time of the day.
As Dad reached the end of his life and was placed on end-of-life care we were able to stay with him overnight and during the day. Nothing was too much trouble. The care staff are all absolute diamonds, again nothing was too much trouble even when busy. We were able to leave our Dad in the care of Upton Bay and not have to worry. Upon our Dad passing away, he was treated with absolute dignity and the care staff looked after our family too. Thank you so much for everything. We couldn't recommend Upton Bay enough to anyone who wants excellent care and has to entrust their loved one to a care home

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you Viv for your kind words. On behalf of myself and the whole team at Upton Bay, we are truly grateful to have been able to look after your loved one and the family over the past few months. It has been our pleasure to know and care for your lovely Dad, whom we will cherish within the Upton Bay family.


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Overall Experience  Overall Experience 5.0 out of 5

My husband and I have just moved his Mum into Upton Bay and these first few days have been a wonderful transition from her home on the Isle of Man into Assisted Living. The Home Service Advisor has been absolutely amazing with helping us navigate this huge change and we all feel welcomed and cared for
this week.
Last evening we had a beautifully prepared meal in the Family Room. The chefs have gone out of their way to nurture us with delicious food and warm hospitality.
I know Mum’s new home will continue to hold her as she settles in. And, the best part for her are the dogs that greet her each day.
We are grateful to the whole team at Upton Bay and look forward to many more fine days to come.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your such kind words, we are so privileged to welcome residents and families from far and wide to Upton Bay, and our team truly put their heart and soul into the care they provide. It was our pleasure to have the family with us for a special evening together.


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Overall Experience  Overall Experience 5.0 out of 5

It’s a pleasure to visit my friend in this home. He’s very happy and well looked after. It’s a shame to let go of independence in older age, but Upton Bay is doing a grand job of making sure he’s still busy every day. The staff are very nice. I booked the private dining room so that we could have lunch
and a beer together, which was like old times. Clean home and well looked after. I’m still on my own two wobbly legs for now, but if that changes, I know where I’ll be booking myself in. Cheers for looking after him.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you - entering the Golden Years can be tough - but we are so pleased that we are able to support individuals throughout this time, enabling them to live in the best possible wellbeing!


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Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise after my visit to take my husband out to lunch yesterday. He was happy, beautifully shaved and I was more than happy and our little dog was so pleased to see him. On returning to Upton Bay we were greeted by smiling people doing something for children in need. Lots of laughter
greeted us at the door. Well done to you and your team, I am very grateful I found you all.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your lovely review of Upton Bay - we pride ourselves on creating the best possible experience for families within our home - and it's wonderful to hear how happy you were to see your husband!


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Overall Experience  Overall Experience 5.0 out of 5

From my first enquiry to dad starting we have been treated with respect and care. All staff and management take time to reassure you and answer any questions. I can't recommend or thank them for dads care enough. We hope to see you again in the future. Highly recommend. Thank you.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your kind words. They mean so much to our team, whose passion is to provide exceptional care for your loved ones. It is a joy to care for our residents and to have such wonderful families come to us.


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Overall Experience  Overall Experience 5.0 out of 5

The staff were very good here. A very good home for rest, peaceful when i wanted it to be. I had an active week this week as there's been some great residents to join with activities. Spacious room and bathroom. Really enjoyed the company of the staff, especially the gentleman in maintenance - we had
a laugh! Been here twice now, very happy both times.

Reply from Mevin Sohorye, Manager at Barchester Upton Bay Care Home

It was a pleasure to have you, thank you for your kind words. Our team greatly look forward to welcoming you again.


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Overall Experience  Overall Experience 5.0 out of 5

Good care and food.

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Overall Experience  Overall Experience 5.0 out of 5

Very happy with all aspects of the care. All of the team are fantastic. My father settled in within a couple of days.

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Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely friendly, and their kindness and care for the residents really show. My resident is very happy here. She has made great relationships here and enjoys the activities a lot. We bring my children (residents great-grandchildren), and they are made very welcome. When we visit, we
feel just as comfortable as we did visiting her home.

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Overall Experience  Overall Experience 5.0 out of 5

My mum is currently in respite here but will become a resident. I cannot praise the staff enough, helpful kind and so compassionate. The manager is the best they can have and is always on hand for any problems or concerns we have for any. The home is superb, luxury so definitely 5star. But most important
is the staff.

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Current Review Score: 10.0 (9.997)

Overview of Review Score

The Review Score of 10 (9.997) out of 10 for Barchester Upton Bay Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 56 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.997 for Barchester Upton Bay Care Home is calculated as follows: ( (665 Excellents x 5) + (2 Goods x 4) ) ÷ 667 Ratings = 4.997

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Upton Bay Care Home is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 56 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 May 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (61)

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Meet the Team (55)

Mevin

Mevin Sohorye

Job Title: General Manager/Dementia Champion

Joined: 2020

Hi everyone, I'm Mevin, General Manager here at Upton Bay.


I hail from the beautiful island of Mauritius and began my career in care under the advice of my greatest influence – My Mum. For this very reason, it has always been a vocation for me.


I have a wealth of experience having worked for both private and public health care providers and I have ‘worked my way up’. Before joining Barchester, I was a Home Manager for a specialist dementia and mental health Care Home. I have also spent some years in London working for a large care provider where I progressed from Deputy Manager to a Senior Management role which involved overseeing the smooth running of 16 homes specialising in nursing, dementia care and mental health. I have gained many qualifications including NVQ 5 Management and Leadership.


I strive for excellence and will dedicate myself to ensuring those who live here will have the best quality of life possible. I am deeply passionate about bringing the absolute best out of everyone and care very much about the team around me. Most of all I lead with my heart.


I live locally with my beautiful and devoted wife Rachel and we have recently celebrated our 10th Wedding Anniversary. I am also an avid Liverpool fan and will rarely miss a match! I love to cook and I am a trained chef. Also, music and dance are a huge vice to me.


Shadow

Shadow Gould

Job Title: Deputy Home Manager

Joined: 2021

My story into care initially started on somewhat of a whim, in all honesty, I don’t think the twenty-year-old me quite realised the path I would be taking in those coming days, months and years. I fell in love with my role, the feeling of making a difference in someone’s day, big or small or even if this was for the smallest of seconds, in that moment to that person it mattered, and it mattered to me. Seeing the smiles, hearing the laughter, the happiness and the joy from others is what truly makes working in care so special to me. I progressed and transitioned through the roles of Care Giver, Senior Care Giver and Deputy Manager whilst attaining my qualifications and NVQs. I have predominantly worked in Residential, Dementia and Mental Health care settings, and my key area of interest is Safeguarding.


For any person, family member or loved one choosing a care home can understandably be an extremely difficult time, the worries, possible guilt and most likely the million and one questions racing around their minds, yet having an open door culture, a strong committed and well-trained team is something I feel can really help reduce those worries and anxieties. I am a strong believer that the only thing to change when moving into a care setting is the postcode, whilst being supported to live life to the very fullest, providing continuous opportunities to love, grow and laugh whilst promoting living life to the very fullest.


Barchester’s renowned reputation and ethos prove only too much that this career change was most definitely the start of yet another exciting chapter and very much an opportunity to share my knowledge and expertise with the rest of the team embarking on this upcoming venture.


Upton Bay will no doubt be an extremely special, happy home, providing the very most outstanding support and care, promoting togetherness and independence.


Outside work, I love to spend time visiting lots of different places whilst experiencing different cultures, not forgetting the tasting and trying new foods! I have quite a passion for art, I love to draw and paint. My friends and family are so very special to me, I love spending time with those that I love dearly, whether this be over a glass of wine in the sunshine, a BBQ or just a ‘natter’ on the phone.


Monika

Monika Sypula

Job Title: Home Administrator

Joined: 2021

Hello, my name is Monika and I am the Administrator at Upton Bay Care Home.


What was only ever meant to have been a two-week holiday in England ended up with me falling in love with the ‘Sunny South Coast’ and fifteen years later it has become the place I call home. I really do love Dorset.
Owing to my strong philanthropic streak and caring nature, I made the choice to work in care after 11 years as an Administrator at a University in Poland.


Most recently I worked as an Administrator in a specialist Residential Dementia care home. I enjoy the buzz and atmosphere of care home life and love getting to know the residents, their loved ones and their life history.


Whilst my role is to primarily oversee the day-to-day administrative duties for the home I will most certainly be immersing myself into day-to-day life at Upton Bay. I believe very much in the Barchester ethos of ‘celebrating life’ and this is something I personally live by.


Outside of work I am a volunteer with a number of local charities most notably Julia’s House, which is a children’s charity and I actively support them in my free time, I relish in it and love getting out into the community. I love walks on the beach and am a strong advocate for being environmentally friendly.


I am so proud to say I work for Barchester Healthcare with such a wonderful, unique, diverse and open-minded team that clearly shares the same passion for care as I do - It’s such an exciting time and I cannot wait to meet you all.


Karen

Karen Grant

Job Title: Activity Lead/Dementia Champion

Joined: 2021

Hi everyone my name is Karen and I am thrilled to be the Activity Co-ordinator at Upton Bay Care Home.


I first worked in the care sector in 2010 starting in domiciliary care and progressing to Care Coordinator. I have since gained a wealth of experience in dedicated Dementia and Residential Activities, working as a Peripatetic Activity Co-ordinator in 16 out of 20 homes within a group then in 2018 I was part of a team that commissioned a new luxury care home, where I was an Activity Team Leader.


I enjoy making wishes come true for residents - In February 2015 I organised my first Wedding in a care home, the lady resident who was living with Dementia was unable to travel to Hertfordshire for her Granddaughters wedding so I brought the wedding to her, so I organised a Wedding Blessing at the home, we had a Vicar, A choir, all of the bridal party, the flowers, a buffet, a wedding cake, champagne, the full works. This really made this lady's day, a special day for her. In 2017 I organised a smaller Wedding in the garden and this was a special wish for a gentleman resident to see his Granddaughter married. Organising these special moments’ gives me a lot of pleasure, knowing I have made them feel special and to give families that happiness and see them smile.


When I am not organising Activities or Events, I like to spend my own leisure time walking along Sandbanks/Bournemouth beaches, or gardening.


My passion is the Theatre, seeing the latest Musical in London's West End. Since the age of 4, I have been dancing - ballet, tap, jazz modern and ballroom Semi-professionally and in the Amateur world. I have been singing since I was 12, I have performed in over 32 musicals and many musical concerts. I am a lifelong member of Poole and Parkstone Musical Theatre Productions, my last performing concert was A Century of Song, and the last Musical I performed in was Anything Goes with BMT. My most treasured performances have to be singing with Barry Manilow at the BIC and performing on BBC South in a talent show.


The most important people in my life are my 3 Stepsons, Daughters-in-law and 7 Step Grandchildren. My Cats are my world, Louis my Blue Mitted Ragdoll and Reggie my Chocolate Point Birman. In 2011 after 30 years of married life, I lost my beloved husband, however, I can’t thank Poole and Bournemouth Hospitals enough for looking after him so well.


I cannot wait to welcome our residents into their wonderful new homes and help to bring smiles, joy and laughter to each day.


Alain

Alain Fadonougbo

Job Title: Head Chef

Joined: 2021

Hi, My name is Alain and I am the Head Chef at Upton Bay.


My career in Hospitality and Catering started in 1995. I’ve worked and trained in France, managed beach resorts in Ghana and I am now very settled and happy in the UK.


I started working as a Chef in the care industry in 2007, I chose to join Barchester as their standards and expectations are so high. I believe a good Chef is an artist and should be able to create delicious menus from the local, seasonal produce on offer.


We have a strong passionate team here at Upton Bay and we are looking forward to welcoming our residents to their new home.


Elsa

Elsa Moco

Job Title: Head Housekeeper/Speak Up Champion/Infection Control

Joined: 2021

Hello, My name is Elsa, I am the Head Housekeeper at Upton Bay. I strive to ensure our home is looking pristine at all times. I respect that this is our resident's home, and take pride in making it a beautiful living environment for them all.


I lead an excellent team whose high standards and attention to detail keep Upton Bay immaculate at all times.


Mark

Mark Jeffries

Job Title: Head of Maintenance/Speak up champion

Joined: 2021

I have been with Upton Bay since January 2021 when I helped with the opening commission.


Having started here as the Second Chef, I have always had a passion for maintenance and was able to help with the bus-driving trips that we offer to our residents.


Gardening has been a part of my life for a long time so I also took on the position of Gardener. Over time my role developed into a Maintenance Assistant, so when the Head role became available I jumped at the chance.


I love making sure everything is safe for our residents, keeping the home and gardens clean and tidy and generally looking after the home.


Upton Bay is a special place and I like to think I helped to make it that little bit better.


Iryna

Iryna Ihnatovich

Job Title: Community Lead/Dementia Champion

Joined: 2021

Hello. My name is Iryna and I am the Community Lead at our amazing Upton Bay care home. I am very happy and proud to be working here. All of my colleagues are so passionate about what they are doing and we all share Barchester Values.


My journey into care work started in 2009 when I joined one of the local care agencies. I had a chance to work in different places and meet lots of new people. At the same time, I gained vast experience working with a variety of clients who lived in their own homes, units and hospitals. As much as I liked doing all that, I realised that my passion is Elderly care.


I am passionate about improving people’s lives and I love to see the smiles on residents' faces. I worked my way up from being a bank care assistant and completing my NVQs in social care. I always seek to improve, to become the best I can be. After I finished level 5 I worked as a deputy manager in a domiciliary care agency in Bournemouth.


I am feeling very excited about welcoming more residents into Upton Bay and changing their lives for the better with the help of my wonderful colleagues.


Emma

Emma Barlow

Job Title: Community Lead/Dementia Champion/Enable Champion

Joined: 2021

Hi there, my name is Emma and I am a Community Lead, I am so proud and excited to be part of such a great new home and team.


I am honoured to be one of the first people you and your loved ones will meet, I understand that it can be an emotional time moving into a care home, but be rest assured we will be offering the best care, comfort and companionship possible.


I have been working in the care industry for 16 years now, I love my job and I am very passionate about what I do as a Senior Care Assistant I love making a difference and putting a smile on someone’s face.


Outside of work, I have a beautiful loving family, a husband, 3 grown-up children a dog and a cat. I love going for walks come rain or shine and enjoy picnics out in the countryside.


I look forward to meeting you all and welcoming you to Upton Bay.


Kirsty

Kirsty Carpenter

Job Title: Care Assistant

Joined: 2021

Hello everyone my name is Kirsty and I am truly proud and very honoured to have been chosen to be part of such a great new home and team here at Upton Bay care home.


I am very excited to be one of the first faces you and your loved ones will see when you join us at Upton Bay, I understand that it can be very difficult and emotional when you or a loved one moves into a care home but please be rest assured we will provide the absolute best care possible, making the transition as easy as possible.


I have worked in the care industry for almost 6 years now and it is my absolute passion, I love my role as a Care Assistant and making a big difference to someone’s day is such a great feeling, nothing beats it.


Outside work, I have a beautiful family, partner, two children and a Yorkshire terrier called Teddy. We love putting on our wellies come rain or shine and to go off exploring, we are so lucky with our surroundings. I love to bake, mainly sweet things as I have a very big sweet tooth and I love spending time with friends and family.
I look forward to meeting you all with a big smile and a warm welcome to Upton Bay.


Rose

Rose Hollis

Job Title: Night Care Assistant

Joined: 2021

Hi my name is Rose and I have worked in care for a number of years, I am passionate about delivering a high quality of care. I’m so proud to be part of the team at Upton Bay


I am married with six children and I enjoy family time, gardening, reading, travelling and musicals.


I look forward to welcoming you and your family to Upton Bay.


Emma

Emma Radford

Job Title: Senior Care Assistant

Joined: 2021

Hi, my name is Emma and I have joined Barchester to be part of the team at Upton Bay as a Care Assistant. I have been in the care sector since 2012 and find it the most rewarding of careers. I love to make people smile and to be able to support people to live there best lives, however possible.


I feel so lucky to have been chosen as part of this wonderful new team in a fantastic setting.


Balkumari

Balkumari Rai Limbu

Job Title: Care Assistant

Joined: 2022

Hello, I'm Bal, a care assistant at Upton Bay. It is a pleasure to keep our residents home to an impeccable standard. I take great pride in my work and my eye for detail ensures I am always a step ahead when it comes to personal care. I love making everyone laugh and feel they are my family.


Sue

Sue Scott

Job Title: Receptionist

Joined: 2021

Hello, my name is Sue, and I work with the Reception team at Upton Bay. I look forward to welcoming you to our lovely home. I thoroughly enjoy showing guests around our beautiful home and assisting with any queries. We are always happy to welcome you and make a lovely cup of tea or coffee for you and your guests.  I love working as part of the Upton Bay family and look forward to meeting you soon.


Ivy

Ivy Morente

Job Title: Senior Care Assistant

Joined: 2021

Hi, I'm Ivy, Senior Care assistant at Upton Bay


Sarah

Sarah Harrison

Job Title: Care Assistant

Joined: 2021

Hello, my name is Sarah, I am a night Senior care assistant at Upton Bay. I look forward to getting to know all the ladies and gents who come through our doors at Upton Bay!


Ola

Ola Kobylinska

Job Title: Receptionist

Joined: 2022

Hi, my name is Ola, I'm the Administrative Assistant at Upton Bay. I enjoy engaging with all our residents, families, staff and guests. I love to help everyone with their queries and am always available to make you a cup of tea or coffee. Outside of work I run a volleyball team and have a family with two children. I can be found smiling at reception and will help anyone who needs my assistance. The team here are fantastic and we hope to make your visit to us a great experience. 


Ashley

Ashley Gibson

Job Title: Senior Care Assistant/Enable Champion

Joined: 2023

My name is Ashley, I am a care Senior carer here at Upton Bay care home. I have worked in care for many years and thoroughly enjoy being part of the team. I particularly enjoy helping vulnerable elderly residents and with a warm, kind, nurturing approach I can help make that day a little bit better. We have a great team here and we all support each other. 


Katie

Katie White

Job Title: Care Assistant/Buddy Champion

Joined: 2023

Hi, my name is Katie White, and I am a Carer here at Upton Bay. I really like the team and residents here and my job is really interesting. There are so many different parts to care and I love making a difference to our residents and helping them with their individual needs. I particularly enjoy engaging with everyone and helping with any small tasks


Maria

Maria Goncalves

Job Title: Care Assistant

Joined: 2023

Hi, my name is Maria and I am a Carer here at Upton Bay. I love to sing and dance which our residents love. I am always bringing joy and laughter to everyone and often have them up and dancing. I love working with elderly people and want to help them as much as I can.


Melody

Melody Chitiur

Job Title: Activities Assistant/Dementia champion

Joined: 2022

I'm so happy to be joining Upton Bay in the Activities Team! I have discovered a new passion for delivering person-centred life enrichment, and am hugely enjoying learning all about our ladies and gentlemen day by day. The stories they tell and the zest for life they have is infectious. I look forward to meeting your loved ones and family members, so that we can help make Upton Bay their home moving forward!


Jacob

Jacob Whitmore

Job Title: Kitchen Assistant

Joined: 2022

As a Kitchen Assistant at Upton Bay, I'm on hand to aid in the delivery of high-quality meals, as well as supporting all nutrition and hydration needs of our residents. I take pride in maintaining excellent hygiene standards and can be relied upon to bring positivity to each day here.


Samantha

Samantha Lewis

Job Title: Care Assistant

Joined: 2022

It's a pleasure to offer dedicated care to our residents at Upton Bay, and I look forward to meeting more as our community continues to grow.


Lizzy

Lizzy Gray

Job Title: Care Assistant

Joined: 2021

My passion is care. Whether it be assisting people with their morning routines to look and feel their best, or being a friend to residents in times of need, I pride myself on always giving our ladies and gentlemen my best self and being intuitive to their needs.


Every day at Upton Bay is different and exciting, and I'm delighted to be a part of such a lovely home.


Rebecca

Rebecca Johnson

Job Title: Care Assistant

Joined: 2022

As a Care Assistant, I'm dedicated to providing high-quality care to your loved ones and take pride in promoting dignity and self-expression.


Faye

Faye Sansom

Job Title: Care Assistant

Joined: 2022

I'm delighted to be a part of the team at Upton Bay, and have the chance to implement my care knowledge and experience at this lovely home.


Jody

Jody Habgood

Job Title: Care Assistant

Joined: 2022

Hello, I'm Jody, and I'm a part of the care team at Upton Bay. I am hugely enjoying my role in this wonderful care home, and it has been so lovely to meet all of the ladies and gents who have chosen to call Upton Bay their home.


Erano

Erano Collantes

Job Title: Housekeeping Assistant

Joined: 2022

My name is Erano and I work part-time in housekeeping here at Upton Bay. I take pride in my work and try to focus on keeping the carpets and bedrooms clean and tidy. I enjoy doing the deep cleaning to make sure that everything is looking nice for our residents.


Narmaya

Narmaya Rana

Job Title: Housekeeping Assistant

Joined: 2022

Hello, I'm Sita, the Housekeeping assistant at Upton Bay Care Home. It's my pleasure to keep our residents' homes clean, tidy, and truly feeling like their homes!


April

April Rose Hartwell

Job Title: Senior Care Assistant

Joined: 2023

My name is April, I am a care Senior carer here at Upton Bay care home. I have worked in care for many years and thoroughly enjoy being part of the team. I particularly enjoy helping vulnerable elderly residents and with a warm, kind, nurturing approach I can help make that day a little bit better. We have a great team here and we all support each other. 


Victoria

Victoria Lombard

Job Title: Home Services Advisor

Joined: 2023

My name is Victoria and I am the Home Services Advisor here at Upton Bay. My background is in hospitality mainly working in sales and marketing. I am thrilled to be able to help families and our local community working side by side offering advice, guidance and care. My bubbly, friendly personality I hope makes all of our new visitors feel safe and welcome when they come to Upton Bay to visit.


Jo

Jo Evans

Job Title: Care Assistant

Joined: 2023

My name is Jo, I am a carer here at Upton Bay. I really enjoy making our residents smile and laugh. I love my job and feel part of the team.


Lauren

Lauren Tinsdale

Job Title: Care Assistant

Joined: 2023

My name is Lauren, I am a care assistant here at Upton Bay. I love helping our residents with all their needs and making everything a little easier for each and every one of them.


Sylvia

Sylvia Dudek

Job Title: Care Assistant

Joined: 2023

My name is Sylvia and I am a care assistant at Upton Bay. It brings me great pleasure to see smiles on our resident's faces when we have a giggle and a chat. I love to care for everyone and it makes me very happy to be part of this team. We are like a family.


Dan

Dan Saguirre

Job Title: Senior Care Assistant

Joined: 2023

My name is Dan and I am a senior carer here at Upton Bay. I have been working in care for a long time and have a lot of experience within this field. I am keen to learn and am embracing this new challenge of being a senior. The team at Upton Bay are really lovely and I am getting on well with all of the residents. I have a gentle, calm nature with a huge smile and want to help as much as I can.


Liezel

Liezel Pilambato

Job Title: Housekeeping Assistant

Joined: 2023

My name is Liezel, I work as a housekeeper for Upton Bay. I love helping residents with their washing and helping to keep clean their rooms. The home is beautiful and it is lovely to work with such a friendly, professional team.


Paul

Paul Anano

Job Title: Care Assistant

Joined: 2024

My name is Paul and I am a Care Assistant at Upton Bay. I thoroughly enjoy helping our residents get washed, and dressed and ensuring that they have everything they need to make their day as pleasant as possible. Making a resident smile is very important to me and I try to achieve this every day.


Chloe

Chloe Dimascio

Job Title: Activities Assistant

Joined: 2024

My name is Chloe and I am an Activities assistant here at Upton Bay. I love all the residents and find pleasure in helping them enjoy all the amazing activities we run here. In particular, I like one-on-one with individuals especially when I give manicures and paint nails. I am so pleased that I can be part of this lovely family.


Daniel

Daniel Hakaminza

Job Title: Care Assistant

Joined: 2024

My name is Dan and I am a Care Assistant at Upton Bay. I have recently joined as previously I worked in my home town Johannesburg in South Africa. I love to make the residents smile and take care of their every need.


Emily

Emily Harrington

Job Title: Activities Coordinator

Joined: 2024

My name is Emily and I work part-time as an Activities Coordinator for Upton Bay. I am also completing a course in Social Care. I love my job and get great satisfaction from making our residents smile especially when we are doing arts and crafts or dancing to music.


Rojina

Rojina Rai

Job Title: Care Assistant

Joined: 2024

I love my job working as a care assistant at Upton Bay.


Seeing the residents so happy and well looked after gives me such pleasure. I am very proud to be part of the team. I really like helping them with personal care and ensuring each resident looks clean and tidy.


Abbey

Abbey West

Job Title: Care Assistant

Joined: 2023

I am a care assistant at Upton Bay and have worked in care for many years. We have a lot of fun entertaining our residents and it feels like a real family to me. Even when things are challenging I feel so pleased when we can help make a difference.


Sheeba

Sheeba Jose

Job Title: Night Care Assistant

Joined: 2024

My name is Sheeba and I am a night care assistant here at Upton Bay. I love working at night so that I can ensure that residents are settled and sleep well. If anyone needs company or a drink then I am happy to help.


Louise

Louise Gibson

Job Title: Care Assistant

Joined: 2024

My name is Louise and I am a care assistant here at Upton Bay. I love my job and all our residents. I particularly enjoy finding out about a resident's past and listening to the stories that they tell. Our team is like a family and I feel proud to be part of the Upton Bay family.


Geeta

Geeta Sadarangani

Job Title: Care Assistant

Joined: 2024

I am a care assistant at Upton Bay. I enjoy personal care and making sure our residents are clean and tidy.


Bahareh

Bahareh Jamalipour

Job Title: Care Assistant

Joined: 2024

I adore our residents and feel like we are one happy family. I enjoy the care and helping my colleagues carry out all the personal care and help that our residents need.


Olivia

Olivia Adu

Job Title: Care Assistant

Joined: 2024

My name is Olivia and I am a care assistant at Upton Bay care home. I am enjoying my job especially in making residents comfortable and ensuring they have food and drink. I like giving personal care and bringing a smile to each resident's face.


Michelle

Michelle Fentanes

Job Title: Support Assistant

Joined: 2024

My name is Michelle and I am a Support Assistant at Upton Bay care home. My role is varied and I love that I can help residents with all aspects of their care including helping with mealtimes, reception, housekeeping and some types of care.


Mary

Mary Sampson

Job Title: Care Assistant

Joined: 2024

My name is Mary and I am a Care Assistant here at Upton Bay. I am very proud to be working with our residents and enjoy their company. I particularly like helping certain individuals with eating and drinking and love to see each one of them smiling when we dance and laugh with them.


Kofi

Kofi Opoku-Boakye

Job Title: Care Assistant

Joined: 2024

My name is Kofi and I am a Care Assistant here at Upton Bay. I really enjoy helping everyone and making sure that all the residents are clean and fed so that they can be happy. Making people smile to me is so important.


Monica

Monica Abayomi-Ojo

Job Title: Senior Night Care Assistant

Joined: 2024

My name is Monica, I am a Night Senior here at Upton Bay. I enjoy all aspects of my work but in particular, making sure our residents are comfortable and well cared for at night. Sometimes it can be a bit lonely so I like to ensure that everyone has company if they need me.


Onimas

Onimas Koti

Job Title: Care Assistant

Joined: 2024

My name is Koti, I am a care assistant here at Upton Bay. I thoroughly enjoy helping residents with their needs including mobility, making sure they are washed and dressed along with making everyone smile.


Daniel

Daniel Stroie

Job Title: Sous Chef

Joined: 2024

My name is Daniel, and my position here is Sous Chef. I love my job, especially putting a smile on residents' faces when they enjoy the delicious dishes we prepare here at Upton Bay. I also find the variety of dietary requirements of great interest and help put together pureed alternatives for those who require them.


Bonifacio

Bonifacio Pallasigui

Job Title: House Keeping Assistant

Joined: 2024

My name is Bonifacio and I love working at Upton Bay. Keeping everything clean and shiny is my passion and I enjoy chatting to all the residents and keeping their laundry fresh.


Yamina

Yamina Neder

Job Title: Care Assistant

Joined: 2024

My name is Yamina and I love to make the residents smile. I work hard to ensure every resident is clean and tidy for each day. I love my job and hope that I will work here for a long time.