Beckenham Park Care Home - Avery Collection

2 Roman Way, Beckenham BR3 3FH
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9.8 51 Reviews
  • Beckenham Park Care Home - Avery Collection, Beckenham
Situated to the west of Bromley and northeast of Croydon, Beckenham Park Care Home offers comprehensive support, including residential, dementia, nursing and respite care in a lavish setting.

Couples and companions are catered for, and their well-being, comfort, and happiness take precedence. The care philosophy revolves around tailored support that adapts to individual needs.

The team craft regularly reviewed personalised care plans ranging from assisted living for additional daily support to round-the-clock nursing care.

Specialising in dementia care in Beckenham, the innovative program utilises life story work to understand residents impacted by dementia, allowing the team to engage meaningfully and provide appropriate support.

Beckenham Park Care Home, designed for promote a fulfilling lifestyle, features 100 private apartments across three floors, offering spacious studios to large one-bedroom suites with ensuite wet rooms and kitchenettes.

Beyond their private quarters, residents benefit from a home filled with warmth and camaraderie, providing ample opportunities to connect with the people they share a home with. The range of facilities, including a restaurant, bistro-style pub, cinema, hair salon, and spa bathroom, ensure there is always something to look forward to!

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Care Provided by Beckenham Park Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 100 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Aghileh Hatami (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (100)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Number of floors: 3

Funding & Fees Guide for Beckenham Park Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,880
  • (these prices are only a guideline, please contact Beckenham Park Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Beckenham Park Care Home is open for visits 24 hours 7 days a week.


    Please call to book a private guided tour of these luxurious facilities and meet the welcoming care team to discover more about the care services they provide.


  • Parking

  • Visitor Parking is available


Beckenham Park Care Home - Avery Collection Reviews (51)

Total of 51, showing 21-40
9.8

Beckenham Park Care Home - Avery Collection has a Review Score of 9.8 (9.803) out of 10, based on 21 reviews in the last 2 years. Over all time Beckenham Park Care Home - Avery Collection has 51 reviews.

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Review from H S (Son of Resident) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole process of moving my mother into the home was seamless. The staff were super helpful and really made the process for my mother a great experience. The home is a fantastic place. Very clean, attentive staff, countless activities and great meal choices - nothing like the other traditional care
homes I visited.

Reply from Laura Nightingale, Client Liason Manager at Beckenham Park Care Home - Avery Collection

Thank you for taking the time to write a review - we are glad your mother is happy with the home.


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Review from C W (Wife of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has returned to Signature dementia unit after a respite one-month period last October. It is a no-brainer to bring him back permanently. He received such a warm welcome from everyone and all the lovely carers who previously looked after him.
Every level of care is catered for by the competent
management, maintenance crew, wonderful activity and reception and restaurant staff. Above all, the amazing carers; their compassion is exemplary! Always respecting and listening with a friendly approach, nothing is ever too much for them.
My husband’s room is bright and airy and equipped with mod cons. The home itself is beautifully furnished with surrounding space and great amenities serving all residents and visitors alike.
I had viewed various other homes with my husband, and Signature is second to none to consider for the care of a loved one, knowing they will be safe and ultimately looked after well is of the utmost importance. Without hesitation, I genuinely give it the thumbs up!

Reply from Laura Nightingale, Client Liason Manager at Beckenham Park Care Home - Avery Collection

Thank you for taking the time to write the review; we are so pleased you are happy with everything at the home.


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Review from Kate F (Daughter of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was initially firmly against the idea of leaving her home, but after an initial visit to Signature at Beckenham, she was bowled over by the beautiful facilities and warm, friendly welcome. Having taken the decision to move, she couldn't wait to get there! She has a lovely spacious apartment
with her own furniture and belongings but has access to the wonderful facilities on offer. The whole place definitely has the feel of a luxury hotel, with two restaurant areas, small cosy sitting rooms, a cafe, a cinema, a large room for activities, a hair salon, a spa bathroom etc. Every day there is an extensive programme of activities to suit all residents. The food is fantastic, with 3-course lunch and dinner on offer as well as a "light bites" menu. So far, the staff have been so lovely and friendly and welcoming, and my mum has been given a new lease of life. You can't get much better than this if you are looking for residential care, and care support can be increased as required.

Reply from Laura Nightingale, Client Liason Manager at Beckenham Park Care Home - Avery Collection

Thank you for your lovely review; we are so pleased you are happy with the home.


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Review from Pamela P (Wife of Resident) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Signature at Beckenham since last summer, and overall, we are more than satisfied with our decision. My husband was blue-lighted to the hospital after having a seizure. My daughters and I maintained a 24-hour watch on him. He has dementia. When he returned from the hospital, all
the staff were genuinely pleased to have him back. It really did feel as if he was being welcomed home.

Reply from Laura Nightingale, Client Liason Manager at Beckenham Park Care Home - Avery Collection

Thank you for your review; we appreciate it and will pass it on to all the team.


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Review from Mark S (Son of Resident) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father first visited the home three weeks ago and quickly decided he'd like to move in.
The place is beautifully set in a green area of Langley Park with a garden.
It's immediately welcoming, with all staff apparently lovely and incredibly accommodating. The cafe, which is free for residents to
take their visitors to has a good range of drinks and snacks.
Rooms are very accessible with good WiFi and a phone point and kitchenette including sink and fridge. I love the way residents bring their own furniture to make it theirs.
There are lots of areas residents can choose to go to, as well as a wide range of activities. My dad told me he'd been to yoga for the first time!
Overall I'm very impressed!

Reply from Laura Nightingale, Client Liason Manager at Beckenham Park Care Home - Avery Collection

Thank you for your kind review. We are glad your dad has enjoyed the home and yoga!


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Review from K D (Husband of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has a serious illness, and in August, we decided, as a family, we could no longer care for her properly at home. We looked for a suitable care home and decided on Signature at Beckenham. This is a brand-new home, and the rooms and facilities are outstanding. More importantly, in our view, the
attitude and competence of the staff we have met have been excellent.

Reply from Laura Nightingale, Client Liason Manager at Beckenham Park Care Home - Avery Collection

Thank you for taking the time to write a review; we are glad you are pleased with the staff and the home overall.


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Review from Tony C (Son of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful and help you. They go out of their way to find something for my mother to eat as she is a fussy eater. The activities team are all marvellous. The facilities are amazing and so clean and nothing was too much to ask for.

Reply from Laura Nightingale, Client Liason Manager at Beckenham Park Care Home - Avery Collection

Thank you for taking the time to write a review for us. We are glad your parents enjoyed their stay with us.


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Review from Elsie W (Respite Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some time ago I moved from my flat due to refurbishment work. For this reason I went into respite care at Signature. On arrival I moved into a large, beautifully furnished room with extra kitchenette facilities and large ensuite.
During my 4-week stay I enjoyed all meals and snacks. All meals, cleaning,
laundry and facilities were excellent.
I can say my 4 weeks' respite proved to be first-class - a very enjoyable stay.

Reply from Laura Nightingale, Client Liason Manager at Beckenham Park Care Home - Avery Collection

Thank you for your kind review, we are glad you had an enjoyable respite stay with us while your flat was being refurbished.


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Review from Diane P (Daughter of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is beautifully kept with the appearance of a top-class hotel. Staff are friendly, caring and ready to help. They take an individual interest in the residents, and I feel confident and happy that my mum is safe and well cared for.

Reply from Laura Nightingale, Client Liason Manager at Beckenham Park Care Home - Avery Collection

Thank you for writing a review, we are so glad your mum has settled in so well.


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Review from Vivien H (Daughter of Resident) published on 5 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has only been at Signature Beckenham a few days, but so far, I have been impressed with all the members of staff I have come into contact with as being very helpful, efficient and friendly.
At this early stage, I cannot comment further.

Reply from Laura Nightingale, Client Liason Manager at Beckenham Park Care Home - Avery Collection

Thank you, we appreciate you taking the time to write a review.


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Review from Elmer K (Son of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I think my mother, who is almost 102 years old, is settling in quite well into her new environment. She is well looked after both in terms of her health and her general care. Her room is bright and spacious, furnished mainly with her familiar items. There is a large living/dining area shared with the
other residents, where she could have some communication with the others. She is happy with the food and takes part in the entertainment provided by the home. The last time I visited her, she was enjoying a "Greek afternoon". I have also noticed that she is beginning to make some acquaintances, which is very encouraging. Overall, I think I'm very satisfied with her care.

Reply from Laura Nightingale, Client Liason Manager at Beckenham Park Care Home - Avery Collection

Thank you for taking the time to write a review; we are delighted your mother has settled in so well.


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Review from Gary S (Son of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home and staff are very lovely.
Mum really enjoyed her holiday there.
I was slightly disappointed that I was not able to have dinner with Mum on her first day; I did mention to the staff that I would require this, but unfortunately, this did not happen.
Overall, I was very pleased with the service
provided.
Thanks very much.

Reply from Courtney Moncur, Client Liaison Manager at Beckenham Park Care Home - Avery Collection

Thank you for your review of mums respite stay with us; I apologise regarding dinner.
We hope to see mum again.
Kind Regards.


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Review from Michelle P (Daughter of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful, friendly staff, beautiful environment, very welcoming. Parking is easy. Food is lovely, including the cakes, pastries and drinks available to visitors, most welcoming. Very clean and comfortable. The entertainment is very good and very well organised. Mum looks well and seems to get along well
with all of the carers. All residents seem very nice, adding to the lovely atmosphere at Signature.

Reply from Laura Nightingale, Client Liason Manager at Beckenham Park Care Home - Avery Collection

Thank you for taking the time to write this amazing review; we will pass this on to all the team.


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Review from Molly O (Daughter of Resident) published on 27 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, could not be happier with the experience we have had with Signature. Our Dad has experienced various care homes over the years, so we feel a sense of familiarity with the process. We couldn’t have been more surprised, welcome and delighted with the move to Signature. Two ladies have
helped with all family queries and needs along with sensitive subjects regarding our Dads admission to Signature. Over the past week, we have been quite emotional about how lovely the facilities are and how friendly and helpful all staff are. The home celebrates occasions like Wimbledon and Bastille Day, which you can visibly see lifts the spirits of residents. We are very much looking forward to becoming a part of the Signature community with our dad being a permanent resident. I could not recommend Signature enough if it meets the needs of a loved one.

Reply from Courtney Moncur, Client Liaison Manager at Beckenham Park Care Home - Avery Collection

Thank you for your wonderful review. We are delighted to have dad stay with us and brighten our morning when he pops in to say hello to us each morning. We will pass your comments on to the team


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Review from Jacqueline H (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother made the difficult decision in May to move to a nursing home. When we visited, we found all the staff very friendly and helpful, which made this decision easier. I think it also helped that my mother was able to furnish the apartment with her own furniture, so it has a feel of home for her.
The staff have been supportive during this first week of her moving in, and I feel that a huge worry has been lifted for me and that she is going to enjoy this next chapter of her life. To quote my mum when we visited, she felt that it was like being on the luxurious cruise ship that she used to sail on!

Reply from Laura Nightingale, Client Liason Manager at Beckenham Park Care Home - Avery Collection

Thank you so much for taking the time to leave a review; we are delighted your mum has settled in.


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Review from Gillian P (Wife of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Signature had been so accommodating to us as a family at a most difficult time. All staff were so welcoming to us. My husband has settled down so well and seems to be very happy there. The food is lovely, and the facilities are truly wonderful. He is only there for respite care this time but will have
no concerns about his future care if they still have vacancies!
Many thanks to all the Signature team.

Reply from Laura Nightingale, Client Liason Manager at Beckenham Park Care Home - Avery Collection

Thank you for taking the time to leave a review; we are glad you like the facilities and the food.


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Review from M K (Resident) published on 16 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very friendly and helpful.
Very well designed and nice to sit or walk in the garden.

Reply from Laura Nightingale, Client Liason Manager at Beckenham Park Care Home - Avery Collection

Thank you for your review. We are pleased you find the staff friendly and helpful and you enjoy the gardens.


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Review from Noel M (Son of Resident) published on 12 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This establishment is a 5-star hotel combined with residential care. The culture is stable and very customer-facing on all levels. Well managed and organised. Our family is so happy our loved one moved there. At 92-years, she has had a new lease of life.

Reply from Laura Nightingale, Client Liason Manager at Beckenham Park Care Home - Avery Collection

Thank you so much for taking the time to leave a review; we appreciate your kind comments.


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Review from Robert P (Resident) published on 6 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, cheerful, competent staff in all departments. Make sure residents are looked after in every way. Everything is done for you, both everyday stuff and also whatever medical support, as needed. Very glad I made the decision to come here.

Reply from Laura Nightingale, Client Liason Manager at Beckenham Park Care Home - Avery Collection

Thank you for taking the time to write a review. We are pleased you are happy with all elements of the home.


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Review from K B (Daughter of Resident) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Signature have been very friendly and helpful whilst helping my mother to settle in. I have been incredibly impressed with the professionalism and care shown throughout the process. I feel a sense of relief that my mother is in the right place for this next chapter in her life.

Reply from Laura Nightingale, Client Liason Manager at Beckenham Park Care Home - Avery Collection

Thank you for your review. We are delighted you have had a great experience and that your mother is settled into the home.


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Current Review Score: 9.8 (9.803)

Overview of Review Score

The Review Score of 9.8 (9.803) out of 10 for Beckenham Park Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.803 for Beckenham Park Care Home - Avery Collection is calculated as follows: ( (204 Excellents x 5) + (41 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 249 Ratings = 4.803

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Beckenham Park Care Home - Avery Collection is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (4)

Maggie

Maggie Middleton

Job Title: General Manager

Joined: 2019

I joined care homes and social care in April 2018 as General manager for the very successful Parklands Manor in Chertsey. Prior to that I had extensive senior management experience as a nurse and director in the NHS and private healthcare. I have found the move to Social care hugely rewarding in being able to focus on not only providing the highest quality care and physical security for our residents but also ensuring that we focus on mental and psychological wellbeing to maximise independence encouraging ‘living well in later life’
I have an MBA from Brighton University, and I have maintained my registered nursing qualification specialising in Trauma, Orthopedics and Ophthalmology. I also undertake CQC inspections up to three times per year as a specialist advisor for the CQC.
I am opened this new care home in October 2021 and have built a team that can offer a real sense of community and independent living and embedded within the Beckenham neighbourhood


Jessica

Jessica Kanji

Job Title: Client Liaison Manager

Joined: 2023

Jessica joins Beckenham Park Care with experience in another luxury care provider and 10 years of experience in 5-star and luxury hotels in London.


Sophie

Sophie Smith

Job Title: Residential Care Manager

Joined: 2021

I have worked for Signature since 2014 and love the ethos that Signature bring in supporting residents to live as independently as they wish while having excellent care on hand should they need it. I ensure that residents needs are met by co-ordinating the care team. I work closely alongside my colleagues to ensure we are delivering the best care for each resident.


I have a level 5 Diploma in leadership for Health and Social Care and over 15 year’s experience in social care. I have a real passion for elderly care and ensuring their needs are met in a holistic way. I love working with the residents and building a team to deliver the best person centred care. My role ranges from meeting and assessing new residents, communicating with relatives and external professionals to ensuring the team are well informed and trained in areas needed. You will always see me with a smile on my face, I am always happy to help.


George

George Goodson

Job Title: Maintenance Manager

Joined: 2021

I started my working career with a five year apprenticeship as an electrician working just off Parliament Square, central London, I then went to work as a machine engineer for Granada and subsequently went into gaming industry for over 21 years finishing in 2008 as a General Manager.


In 2008, I moved into care and have worked for a range of companies including small charities to the most luxurious of care homes where I worked as Maintenance Manager and Maintenance Engineer.


I have previously worked for Signature and knowing Signature’s ethos on training and innovation I was very keen to rejoin when the opportunity arose to assist in opening Signature at Beckenham, my first new-build Signature care home.


Since joining I have not been let down, my colleagues have all been very welcoming not just at Beckenham but at the other Signature care homes I have visited as well as all of the support staff visiting and supporting us here in Beckenham.


Having viewed the new home in the process of being constructed you can clearly see the difference between Signature and any other care home provider, from air conditioning in every room and vast amounts of space and great attention to detail it’s hard to think of anything that could be better, there are even large staff areas and staffrooms.


It’s great to be with a company that does really care about everyone.