Beckenham Park Care Home - Avery Collection

2 Roman Way, Beckenham BR3 3FH
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9.8 51 Reviews
  • Beckenham Park Care Home - Avery Collection, Beckenham
Situated to the west of Bromley and northeast of Croydon, Beckenham Park Care Home offers comprehensive support, including residential, dementia, nursing and respite care in a lavish setting.

Couples and companions are catered for, and their well-being, comfort, and happiness take precedence. The care philosophy revolves around tailored support that adapts to individual needs.

The team craft regularly reviewed personalised care plans ranging from assisted living for additional daily support to round-the-clock nursing care.

Specialising in dementia care in Beckenham, the innovative program utilises life story work to understand residents impacted by dementia, allowing the team to engage meaningfully and provide appropriate support.

Beckenham Park Care Home, designed for promote a fulfilling lifestyle, features 100 private apartments across three floors, offering spacious studios to large one-bedroom suites with ensuite wet rooms and kitchenettes.

Beyond their private quarters, residents benefit from a home filled with warmth and camaraderie, providing ample opportunities to connect with the people they share a home with. The range of facilities, including a restaurant, bistro-style pub, cinema, hair salon, and spa bathroom, ensure there is always something to look forward to!

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Care Provided by Beckenham Park Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 100 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Aghileh Hatami (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (100)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Number of floors: 3

Funding & Fees Guide for Beckenham Park Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,880
  • (these prices are only a guideline, please contact Beckenham Park Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Beckenham Park Care Home is open for visits 24 hours 7 days a week.


    Please call to book a private guided tour of these luxurious facilities and meet the welcoming care team to discover more about the care services they provide.


  • Parking

  • Visitor Parking is available


Beckenham Park Care Home - Avery Collection Reviews (51)

Total of 51, showing 41-51
9.8

Beckenham Park Care Home - Avery Collection has a Review Score of 9.8 (9.803) out of 10, based on 21 reviews in the last 2 years. Over all time Beckenham Park Care Home - Avery Collection has 51 reviews.

Overall Experience

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  • 4
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Review from P S (Son of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The facilities are excellent and the care staff are well trained, respectful, and polite. The provision of food promised (Masterchef cook level) fell far short and to some extent still falls short of the sales pitch we were given. The home obviously struggled to hire a decent chef.
Management are
generally disorganised and initially struggled a lot to achieve things that should have been thought through e.g. no process for labelling bedclothes and clothes (my mother has still had personal laundry that has not been returned). There was no real onboarding process when she moved in and we were left to figure out what to do e.g. when showers would be arranged, what days cleaning would be done, when the doctor was coming etc. Showers were orgainsed for 5 am and pills were being delivered to my mum's room at very late hours until we pointed that out.
There has been slow improvement and when issues are raised, there is a genuine attempt to resolve them. More proactivity would be good.

Reply from Maggie Middleton, General Manager at Beckenham Park Care Home - Avery Collection

Thank you for taking the time to write a review. I am pleased to hear you think the facilities are excellent and the staff well trained. I apologise that your mother experienced some teething issues when she first moved in and take on board your comments to improve this for future residents moving in. In regards to the quality of our food, we hold regular food forums with our residents and have received excellent feedback. I appreciate your review and welcome the opportunity to discuss with you in person and rectify the issues you have raised.


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Review from Peter A (Resident) published on 12 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having Parkinson's meant that I found I could not cope on my own. It was vital that any care home provided suitable support while allowing me appropriate independence. Signature at Beckenham does just that.
The brand new facilities mean that the care home provides an excellent level of care. Matched
to this the staff are amazing, both in their approach and willingness to help in any way they can. And knowing that there are high-level medical support facilities gives peace of mind. The home provides a range of quality activities that exercise both physically and mentally and over, which each individual resident has the choice of attending or not.
Yes, there were teething problems, but the management approached and resolved them in an organised and professional manner. There were a few introductory problems in the food and beverage department, but again these were resolved through top staff recruitment and involvement of the residents.
I am very fortunate to be a resident here.

Reply from Laura Nightingale, Client Liason Manager at Beckenham Park Care Home - Avery Collection

Thank you so much for taking the time to write this review.


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Review from Vicky P (Daughter of Resident) published on 12 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that we have Signature as the place for my mum to be. The home is spotlessly clean and well designed for the needs of the residents; we have described it to many as like a 'five-star hotel'. It appealed to us because there are many different spaces that the residents can use; it is not
how we imagined a care home would be. The staff are caring and thoughtful, taking into consideration all of Mum's needs whilst she has been recovering from a nasty broken arm. Mum found moving into someone where new quite distressing at first, but the staff have worked hard to address her mobility and personal care needs. Over the past two years, Mum was very isolated at home, now she has all her meals with the other residents and joins in with different activities daily. She is settling well, and the staff have gradually increased her well-being - even organising a small birthday celebration for family and friends, including some of the new friends that Mum has made at Signature.

Reply from Laura Nightingale, Client Liason Manager at Beckenham Park Care Home - Avery Collection

Thank you for taking the time to leave this amazing review; we are delighted that your Mum is enjoying the activities, meals and making new friends.


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Review from Tim W (Son of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really excellent in every respect. Great facilities, great food, great rooms and fantastic staff. I can’t think of a better place - everything is taken care of, and nothing seems too much trouble. Like a 5-star hotel!

Reply from Laura Nightingale, Client Liason Manager at Beckenham Park Care Home - Avery Collection

Thank you for taking the time to write a review. We are delighted that you feel the home is like a 5-star hotel.


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Review from Hugh L (Son of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has given my mother a new lease of life. The facilities and the excellent staff all combine to make this a very happy place for her. For me, it gives me the peace of mind that comes with knowing that there is always help on hand.
I cannot fault Signature at Beckenham at all. Very happy to
recommend to anyone.

Reply from Laura Nightingale, Client Liason Manager at Beckenham Park Care Home - Avery Collection

Thank you for your review. We are pleased your mum is so happy living at the home.


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Review from R B (Son of Resident) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad have been at the Signature care home in Beckenham since January this year, and I have to say our experience so far has been just excellent.
The staff and carers are just so professional, knowledgeable, and above all, kind and compassionate people, which is key to ensuring that your loved
ones are cared for in the best way possible.

Reply from Courtney Moncur, Client Liaison Manager at Beckenham Park Care Home - Avery Collection

Thank you for taking the time to leave us a review. We are delighted that you are happy with mum and dad's care.


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Review from Jean F (Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is amazing.

Reply from Laura Nightingale, Client Liason Manager at Beckenham Park Care Home - Avery Collection

Thank you for your review; we are delighted you are so happy at Signature Beckenham.


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Review from Janet S (Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They have thought of everything.

Reply from Courtney Moncur, Client Liaison Manager at Beckenham Park Care Home - Avery Collection

Thank you for taking the time to leave us a review; we will pass this on to the team here at Beckenham.


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Review from Helen W (Daughter of Resident) published on 30 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have recently moved to Signature at Beckenham, and are both in the Dementia suites with my mother having extra care to meet her needs. From the very first visit, my husband and I were welcomed into this beautiful residential care home and were shown around by the client liaison team, who
were professional, knowledgeable and took the time to answer all our questions as well as give us excellent advice. Nothing was too much trouble for them.
When we decided that we wanted my parents to come to Signature, the assessments were arranged promptly and respectfully. At that time, I had one parent in Hastings and the other near Bromley. Our family situation has been extremely stressful and complex, but Signature helped make the transition go smoothly and fully empathised with the sensitivity of our family needs.
The care and attention that my parents are currently experiencing are amazing, and the staff are doing everything they can to make my parents feel valued and happy.

Reply from Courtney Moncur, Client Liaison Manager at Beckenham Park Care Home - Avery Collection

Thank you for taking the time to leave us such a wonderful review. It's wonderful seeing both Mum and Dad settle into the home. Thank you again for the kind words.


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Review from M A (Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't think it could be better.
It is five stars.

Reply from Laura Nightingale, Client Liason Manager at Beckenham Park Care Home - Avery Collection

Thank you very much for your review; we will pass this on to the team.


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Review from M N (Niece of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved into the care home in October as one of the founding residents. It had been a significant choice to make as she moved from a different country without visiting the home. The team at Signature have been so accommodating, helpful, and kind throughout a very difficult period whilst we navigated
the move overseas and helped us at every stage. Since she has been there, every member of staff has been incredibly kind and caring towards her - she regularly says how wonderful everyone is. Every member of staff has taken time to get to know her, how she likes things done and has worked hard to make her feel at home. With the home being so new, there are, of course, teething problems, and not everything has worked smoothly - but they hold regular resident forums and have taken all feedback and worked to resolve issues and maintain what has worked well. They are also as warm and welcoming to the family as they are to the residents, and the whole experience to date has been excellent.

Reply from Laura Nightingale, Client Liason Manager at Beckenham Park Care Home - Avery Collection

Thank you for the review; it is great seeing your Aunt settling into the home, and we love seeing her take part in the events. I will pass on your kind words to the team. Thank you.


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Current Review Score: 9.8 (9.803)

Overview of Review Score

The Review Score of 9.8 (9.803) out of 10 for Beckenham Park Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.803 for Beckenham Park Care Home - Avery Collection is calculated as follows: ( (204 Excellents x 5) + (41 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 249 Ratings = 4.803

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Beckenham Park Care Home - Avery Collection is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (4)

Maggie

Maggie Middleton

Job Title: General Manager

Joined: 2019

I joined care homes and social care in April 2018 as General manager for the very successful Parklands Manor in Chertsey. Prior to that I had extensive senior management experience as a nurse and director in the NHS and private healthcare. I have found the move to Social care hugely rewarding in being able to focus on not only providing the highest quality care and physical security for our residents but also ensuring that we focus on mental and psychological wellbeing to maximise independence encouraging ‘living well in later life’
I have an MBA from Brighton University, and I have maintained my registered nursing qualification specialising in Trauma, Orthopedics and Ophthalmology. I also undertake CQC inspections up to three times per year as a specialist advisor for the CQC.
I am opened this new care home in October 2021 and have built a team that can offer a real sense of community and independent living and embedded within the Beckenham neighbourhood


Jessica

Jessica Kanji

Job Title: Client Liaison Manager

Joined: 2023

Jessica joins Beckenham Park Care with experience in another luxury care provider and 10 years of experience in 5-star and luxury hotels in London.


Sophie

Sophie Smith

Job Title: Residential Care Manager

Joined: 2021

I have worked for Signature since 2014 and love the ethos that Signature bring in supporting residents to live as independently as they wish while having excellent care on hand should they need it. I ensure that residents needs are met by co-ordinating the care team. I work closely alongside my colleagues to ensure we are delivering the best care for each resident.


I have a level 5 Diploma in leadership for Health and Social Care and over 15 year’s experience in social care. I have a real passion for elderly care and ensuring their needs are met in a holistic way. I love working with the residents and building a team to deliver the best person centred care. My role ranges from meeting and assessing new residents, communicating with relatives and external professionals to ensuring the team are well informed and trained in areas needed. You will always see me with a smile on my face, I am always happy to help.


George

George Goodson

Job Title: Maintenance Manager

Joined: 2021

I started my working career with a five year apprenticeship as an electrician working just off Parliament Square, central London, I then went to work as a machine engineer for Granada and subsequently went into gaming industry for over 21 years finishing in 2008 as a General Manager.


In 2008, I moved into care and have worked for a range of companies including small charities to the most luxurious of care homes where I worked as Maintenance Manager and Maintenance Engineer.


I have previously worked for Signature and knowing Signature’s ethos on training and innovation I was very keen to rejoin when the opportunity arose to assist in opening Signature at Beckenham, my first new-build Signature care home.


Since joining I have not been let down, my colleagues have all been very welcoming not just at Beckenham but at the other Signature care homes I have visited as well as all of the support staff visiting and supporting us here in Beckenham.


Having viewed the new home in the process of being constructed you can clearly see the difference between Signature and any other care home provider, from air conditioning in every room and vast amounts of space and great attention to detail it’s hard to think of anything that could be better, there are even large staff areas and staffrooms.


It’s great to be with a company that does really care about everyone.