Barnet Grange Care Home - Avery Collection

59 Wood Street, Barnet EN5 4BS
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9.5 37 Reviews
  • Barnet Grange Care Home - Avery Collection, Barnet
Nestled in Barnet, Barnet Grange Care Home offers premier residential, nursing, dementia, and respite care. It is conveniently located near Potters Bar and Borehamwood and has excellent transport links to London. You can choose from 102 apartments with various designs, each featuring en-suite rooms, spacious living areas, and a kitchenette, and the team encourage residents to personalise the space by bringing cherished photographs and keepsakes to make it truly their own.

Barnet Grange Care Home boasts exceptional facilities including an all-day café, restaurant, and an elegant private dining room for special occasions. Film enthusiasts can enjoy films in the cinema, while a well-stocked library provides a tranquil space for reading and tea. Residents can also benefit from the on-site hair salon.

The landscaped garden is cared for by green-thumbed residents. It hosts a gardening club, planning crops for the culinary team. A bowling green offers a friendly game during warmer months, and the serene relaxation garden, which was built for International Peace Day, provides a tranquil space where residents can enjoy the peace and quiet. Experience care and comfort at Barnet Grange Care Home.

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Care Provided by Barnet Grange Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 100 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Chloe Graur (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (100)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Limited Onsite parking


Barnet Grange Care Home - Avery Collection Reviews (37)

Total of 37, showing 1-20
9.5

Barnet Grange Care Home - Avery Collection has a Review Score of 9.5 (9.473) out of 10, based on 19 reviews in the last 2 years. Over all time Barnet Grange Care Home - Avery Collection has 37 reviews.

Overall Experience

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Date Published

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Review from Rose C (Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident for eighteen months and I am very happy here.

Reply from Daniel Bridges, Manager at Barnet Grange Care Home - Avery Collection

We are so pleased that you are happy living at Barnet Grange. Thank you so much for your feedback.


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Review from J F (Respite Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is professional, friendly and well run.

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Review from Josephine E (Regular Volunteer) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful experience, recovered very quickly.
Came back as a volunteer once a week.

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Review from Beverly D (Friend of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barnet Grange Care Home is very welcoming. All staff are courteous, efficient and helpful, from reception throughout the entire complex. Visitors could not ask for or expect anymore!
The two residents I come to visit are so well looked after, they are super comfortable, I come happy to see them and
leave happy having seen them, knowing they are super comfortable. Excellent facilities.

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Review from Janice H (Friend of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my first visit, very beautiful! Entry good, greeting good, hospitality good, facilities are second to none. The ambience of the place is immediately noticeable. Looking around, all residents appear happy, well cared for and content! A real lovely, tranquil place.

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Review from J J (Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Barnet Grange Care Home is very good. It's clean, comfortable and the staff are very kind and helpful. It exceeds my expectations and I look forward to staying until I get carried out!

Reply from Bobby Charalambous, Client Liaison Manager at Barnet Grange Care Home - Avery Collection

It's an absolute pleasure having you stay with us at Barnet Grange! Thank you for your amazing feedback on the home and team. We look forward to making more memories with you and more laughter!


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Review from S C (Niece of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely visit - sat in the garden for a while - then inside for coffee.

Reply from Bobby Charalambous, Client Liaison Manager at Barnet Grange Care Home - Avery Collection

Thank you for your kind and positive review. We value all feedback and we strive for excellence throughout our home. We look forward to welcoming you again soon.


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Review from S B (Relative of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home. Very pleasant surroundings. Staff are amazing.

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Review from L S (Wife of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was in Barnet Grange for 4 weeks recovering from surgery.
He was well looked after and the staff were caring.
The nursing needs some improvement but the other staff were competent.
The activities were well thought out and the food was good.

Reply from Kate Lippiatt, Client Liaison Manager at Barnet Grange Care Home - Avery Collection

The team here at Barnet Grange would first like to thank you for your kind words. Our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team, we strive to achieve a sociable and comfortable community our residents can call home, so we are glad to have made a difference. (Name: Kate Lippiatt Email: Kate.Lippiatt@averyhealthcare.co.uk Position: Client Liaison Manager)


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Review from K C (Wife of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was a resident for one week for respite care.
Very welcoming, caring staff, always friendly.
Had one issue;
I had a telephone call from a nurse asking for a medication to be sent in. It was not appropriate as I was away and the medication could be bought over the counter. I did bring this
up on my return and was agreed it was not correct. I feel these sorts of issues need to be addressed.
The admission lady was absolutely amazing, very helpful and caring as were the staff at the desk.

Reply from Kate Lippiatt, Client Liaison Manager at Barnet Grange Care Home - Avery Collection

Thank you so much for your kind comments; your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents.


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Review from Jeffrey B (Son of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, caring, attentive staff.
A good start.
Luxury accommodation, excellent facilities.

Reply from Kate Lippiatt, Client Liaison Manager at Barnet Grange Care Home - Avery Collection

Thank you so much for your kind comments; your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents.


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Review from Gordon J (Son of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed for a week to see if she liked Barnet Grange: she loved it! She is excited to move in and found the staff and surroundings excellent. She really enjoyed her stay and can't wait to move in.

Reply from Kate Lippiatt, Client Liaison Manager at Barnet Grange Care Home - Avery Collection

The team here at Barnet Grange would first like to thank you for your kind words. Our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and our well-being team, we strive to achieve a sociable and comfortable community our residents can call home, so we are glad to have made a difference to Mum and look forward to her return.


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Review from R B (Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

So much good is ruined by poor food, high in fat and sugar and low in protein. Quality meat only Sundays otherwise cheapest varieties. Dishes served frequently do not resemble the written menu. Last week's Turkey Escalope was 3 small 1/4 in thick sliced chunks of tasteless meat in gravy. Meat Pie was
4 bite-sized chunks of meat, all bulked up with sauces. This problem applies throughout. I, and others, buy food to supplement meals. Luxury living paid for but not delivered. Lunch is better than dinner or high tea.
If catering was the same quality as the building and staff, it would be ideal and value for money.
At present, I am judging as a resident suffering from old age, not just yet an invalid. I would appreciate more feedback results of frequent blood tests if possible.

Reply from Kate Lippiatt, Client Liaison Manager at Barnet Grange Care Home - Avery Collection

Thank you for your valued feedback. Here at Barnet Grange, we aim to please all dietary requirements and we always take into account residents personal tastes, requirements and intolerances. On the whole, we strive to deliver a varied tasteful diet which caters for all, and we are sorry to hear that your experience does not match with our food & beverage strategy. Although most of our feedback in relation to our food/dining experience remains highly positive, we are sorry that on this occasion we have not exceeded your expectations. We will address your comments personally and look into ways to improve your overall dining experience here at Barnet Grange. With regards to blood test results, I will refer this to the Nurse Care manager, and she will discuss this further with you.


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Review from S P (Grandson of Resident) published on 29 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandma seems settled nicely at the care home. The staff are friendly and welcoming. The security is a little worrying.

Reply from Kate Lippiatt, Client Liaison Manager at Barnet Grange Care Home - Avery Collection

Thank you for your review, we very much appreciate your feedback. The safety and security of the home is of paramount importance.
In the Assisted Living area of our home, we encourage independent living and support our residents to ensure there is no deprivation of liberty.


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Review from Vicki P (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has settled in very well. She says the staff are lovely and friendly and helpful. There is so much to do there which is exactly what she needed. The entertainment section and staff do a wonderful job that really suits my mum.
She enjoys the food mostly and the 'cafe' is brilliant for when visitors
come and sitting room area. It is very clean and always looks wonderful.

Reply from Kate Lippiatt, Client Liaison Manager at Barnet Grange Care Home - Avery Collection

Thank you so much for your kind comments; your feedback is important to us, as is the care and well-being of all of our residents.
We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents.


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Review from Tim N (Friend of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My old school teacher and my friend, who suffers from dementia, recently became a resident of the care home; it was a complete shock. I visited Barnet Grange Care Home to see my friend, and all the staff are very welcoming and friendly.
The staff at reception were amazing, and I know how well looked
after my friend will be whilst staying there.
I just wanted to add a huge thank you to all the staff for their amazing work so far and in the future but for mainly looking after our old friend.

Reply from Kate Lippiatt, Client Liaison Manager at Barnet Grange Care Home - Avery Collection

The team here at Barnet Grange would firstly like to thank you for your kind words. Our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team, we strive to achieve a sociable and comfortable community our residents can call home, so we are glad to have made a difference for you both.


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Review from R B (Son of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother, who suffers from dementia, recently became a resident of the care home; it was a very challenging transition made much easier by the guidance and help of all staff at Signature at Barnet. They were all very welcoming and helpful throughout and treated us with kindness and dignity.

Reply from Kate Lippiatt, Customer Liaison Manager at Barnet Grange Care Home - Avery Collection

Thank you for taking the time to share your positive experience of Signature at Barnet. Your feedback is important to us, as is the care and
well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference in our residents' and their families' lives.


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Review from Susan C (Respite Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As we were coming for respite care, we did not know what to expect. We were very pleased with the care that we had! We found the staff very friendly and very helpful. The place had a very good atmosphere; everyone was friendly. The other residents were very friendly too and welcoming. Overall, it was
a very good experience for us, and we were sorry to go home! We both felt relaxed and refreshed and will not hesitate to return if needs be. We shall recommend it to friends.

Reply from Kate Lippiatt, Customer Liaison Manager at Barnet Grange Care Home - Avery Collection

The team here at Barnet would firstly like to thank you for your kind words. With Signature, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team, we strive to achieve a sociable and comfortable community our residents can call home so we are glad to have made a difference for you both.


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Review from P C (Respite Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although not familiar with respite care, my experience here has been a good one. Signature is a clear and highly professionally operated company and ensures its staff are well trained throughout. This is a comfortable and pleasant place to be, from the location to the quality of the whole service provided.
Of course, this comes at a cost, but you get what you hope for, and in my case, leave feeling more able to cope with the world outside, as it really is.

Reply from Kate Lippiatt, Customer Liaison Manager at Barnet Grange Care Home - Avery Collection

We are so pleased to hear about your positive experience at Barnet and thankful for your kind comments. We work together as a team to provide a welcoming home for our residents and family members. Thank you for taking the time to share your experience of Signature at Barnet. Your feedback is important to us.


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Review from R H (Son of Resident) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Signature at Barnet are friendly and approachable. Have made the whole process of my father's move very easy to ensure he was not stressed about the change in his lifestyle. This has given me comfort that he is happy and has taken the day-to-day worries that I had about him trying
to care for himself away from me.
Thank you.

Reply from Kate Lippiatt, Customer Liaison Manager at Barnet Grange Care Home - Avery Collection

We are so pleased to hear about your positive experience at Barnet and thankful for your kind comments. We work together as a team to provide a welcoming home for our residents and family members. Thank you for taking the time to share your experience of Signature at Barnet.


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Current Review Score: 9.5 (9.473)

Overview of Review Score

The Review Score of 9.5 (9.473) out of 10 for Barnet Grange Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.573 for Barnet Grange Care Home - Avery Collection is calculated as follows: ( (141 Excellents x 5) + (64 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 218 Ratings = 4.573

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Barnet Grange Care Home - Avery Collection is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20. 18 Positive Reviews ÷ 20 = 0.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Aug 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Leon

Leon Lenton

Job Title: Head Chef

Joined: 2022

I have worked in various kitchens all being high-end gastro pubs.


My previous job role was head chef in a gastro pub in Marylebone which specialised in smoked foods and whisky. I decided to change paths as I wanted a role in which I would feel more fulfilled.


Frequently Asked Questions about Barnet Grange Care Home - Avery Collection

What types of Care is Barnet Grange Care Home - Avery Collection registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barnet Grange Care Home - Avery Collection provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Barnet Grange Care Home - Avery Collection have?

There are 100 Single Rooms.

What are the Facilities & Services at Barnet Grange Care Home - Avery Collection?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barnet Grange Care Home - Avery Collection to the centre of Barnet?

0.2 mile(s) as the crow flies, distance by road may be significantly further.