Barnet Grange Care Home - Avery Collection

59 Wood Street, Barnet EN5 4BS
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9.5 37 Reviews
  • Barnet Grange Care Home - Avery Collection, Barnet
Nestled in Barnet, Barnet Grange Care Home offers premier residential, nursing, dementia, and respite care. It is conveniently located near Potters Bar and Borehamwood and has excellent transport links to London. You can choose from 102 apartments with various designs, each featuring en-suite rooms, spacious living areas, and a kitchenette, and the team encourage residents to personalise the space by bringing cherished photographs and keepsakes to make it truly their own.

Barnet Grange Care Home boasts exceptional facilities including an all-day café, restaurant, and an elegant private dining room for special occasions. Film enthusiasts can enjoy films in the cinema, while a well-stocked library provides a tranquil space for reading and tea. Residents can also benefit from the on-site hair salon.

The landscaped garden is cared for by green-thumbed residents. It hosts a gardening club, planning crops for the culinary team. A bowling green offers a friendly game during warmer months, and the serene relaxation garden, which was built for International Peace Day, provides a tranquil space where residents can enjoy the peace and quiet. Experience care and comfort at Barnet Grange Care Home.

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Care Provided by Barnet Grange Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 100 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Chloe Graur (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (100)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Limited Onsite parking


Barnet Grange Care Home - Avery Collection Reviews (37)

Total of 37, showing 21-37
9.5

Barnet Grange Care Home - Avery Collection has a Review Score of 9.5 (9.473) out of 10, based on 19 reviews in the last 2 years. Over all time Barnet Grange Care Home - Avery Collection has 37 reviews.

Overall Experience

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Review from Ann L (Daughter-in-law of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in a bad way physically when she arrived at Signature due to months bedbound in the hospital. She's remarkably improved due to the excellent care she's receiving so that she's now able to move around with some independence under close supervision. Staff, including receptionists, cleaners, etc
are welcoming and friendly. Mum is a warm, loving person and appreciates that quality in carers. She will miss the brightest star when she leaves. Mum enjoys the varied activities, and we hope she will enjoy more trips into town. It would help if all activity staff could take into account her site and hearing limitations so she can be seated appropriately to participate when electronic/table games are played.

Reply from Kate Lippiatt, Customer Liaison Manager at Barnet Grange Care Home - Avery Collection

Thank you so much for your kind comments; your feedback is important to us, as is the care and well-being of all of our residents. We are so glad to hear about your mum's positive experience with Signature at Barnet. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents.


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Review from M B (Daughter of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not a care home but a five-star hotel with genuinely caring and special staff in an environment second to none. I have been so impressed with the quality of care, immaculate surroundings, delicious food and staff who go the extra mile. My parents have settled well and are very well supported, and I
have total peace of mind that their needs are being met. The management team are simply brilliant. Wholeheartedly recommend!

Reply from Kate Lippiatt, Customer Liaison Manager at Barnet Grange Care Home - Avery Collection

We are so pleased to hear about your positive experience at Barnet and thankful for your kind comments. We work together as a team to provide a welcoming home for our residents and family members. Thank you for taking the time to share your experience of Signature at Barnet.
Your feedback is important to us.


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Review from R L (Son of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is over 101 years old. She has lived on her own until a few months ago. Moving into a communal home is not easy. We are grateful that the excellent staff and brilliant facilities have enabled the moved to go smoothly. Most importantly my mother is happy and well looked after.

Reply from Kate Lippiatt, Customer Liaison Manager at Barnet Grange Care Home - Avery Collection

The team here at Barnet would firstly like to thank you for your kind words. With Signature, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team, we strive to achieve a sociable and comfortable community our residents can call home so we are glad to have made a difference for your mother.


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Review from S K (Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mostly very good and caring but feel a lack of real nursing care.
Dietary needs (medical) not catered for, nor religious dietary needs.
Would welcome evening activities as long, boring evenings with only cinema arranged. Senior management is very good and caring. Activities manager is great, but little
active support from her team which is pathetic. Mostly good, caring staff in all departments.

Reply from Kate Lippiatt, Customer Liaison Manager at Barnet Grange Care Home - Avery Collection

All feedback that we receive is taken very seriously and Signature at Barnet works constructively with any resident, relative or loved one who raises a concern about the care they or a loved one receives. We have been pleased to meet with you recently to address your specific feedback and identify where we can further support you.
We have clarified that our varied nightly activities programmes are provided to all residents in their rooms through a weekly planner and that the programmes continue to be advertised around the home.
I do wish to make clear our firm commitment to continue working in partnership with all our residents and will continue to work with you to explore how the food we provide can be tailored to support your dietary requirements. We thank you once again for taking the time to provide us with your feedback and look forward to exploring how we can further support you as an important member of our community.


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Review from Rachel W (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved into Signature at Barnet in July 2022. It is difficult to fault the place. The care is second to none. The staff are kind, competent and very friendly. The management is open to suggestions and very responsive. My mother fell and broke her hip in August and was in and out of the hospital
for a while. The home facilitated her care in all ways possible. My father died in December. When Mum went back to Signature after staying with us for a while, it was like going home.

Reply from Kate Lippiatt, Customer Liaison Manager at Barnet Grange Care Home - Avery Collection

Thank you so much for your kind comments; your feedback is important to us, as is the care and well-being of all of our residents.
We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents.


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Review from F A (Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best option if you can't be at home.

Reply from Kate Lippiatt, Customer Liaison Manager at Barnet Grange Care Home - Avery Collection

We take great pride in ensuring we deliver high-quality care and facilities, so we're glad to hear about your positive experience with Signature at Barnet and thankful for your kind comments.


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Review from Tina W (Respite Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, caring staff made me welcome from the start. Room is comfortable and clean. Activities are interesting, and food is varied, with lots of salads and plates of chopped fruit each day. I have made lots of friends with the residents. Would recommend Signature at Barnet. So glad I chose here as I am
in respite care and have done really well since being here. I am ready to go home on the 20th of February. Thank you, Signature.

Reply from Kate Lippiatt, Customer Liaison Manager at Barnet Grange Care Home - Avery Collection

Your feedback is important to us, as is the care and well-being of all of our residents, their family and their friends. We take great pride in ensuring we deliver high-quality care and facilities, so we're glad to hear about your positive experience with Signature at Barnet and thankful for your kind comments. We hope you will remain in contact with us and the friends you have made here; we will all miss you.


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Review from Minoo E (Wife of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and outstanding attention to detail. We have found Signature Barnet Care exemplary for my husband who has comorbidity at an advanced level. It has allowed us to connect with him at the end of his life in the most loving way. What stands out is not only their utmost love for the residents
but also the way they support and care for their relatives. I am impressed every time I come to visit my husband.

Reply from Kate Lippiatt, Customer Liaison Manager at Barnet Grange Care Home - Avery Collection

We are so pleased to hear about your positive experience at Barnet and thankful for your kind comments.
We work together as a team to provide a welcoming home for our residents and family members.
Thank you for taking the time to share your experience of Signature at Barnet. Your feedback is important to us.


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Review from N H (Respite Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Very happy to have been on respite for four weeks. Thank you. Special reference for the quality of service to a number of staff. The quality of food from the head chef was excellent. Special thanks to another member of staff for her kindness and respect.

Reply from Kate Lippiatt, Customer Liaison Manager at Barnet Grange Care Home - Avery Collection

The team at Barnet would like to thank you for your kind words. With Signature, our ultimate goal is to provide the best possible level of care we can. We strive to achieve a sociable and comfortable community for our residents who are either permanent or respite.


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Review from Christian J (Son of Resident) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been a resident at Signature at Barnet for four weeks. The care she gets is exceptional. I had my doubts about the cost; however, the Signature is worth every penny. The staff and the manager really care about the residents, with good communication and regular updates. As I and the
manager, were about to drive off but stopped, came and gave me an update, and we talked about her care plan for 20 minutes; he went well above the call of duty.

Reply from Signature at Barnet, Customer Team at Barnet Grange Care Home - Avery Collection

Thank you for taking the time to share your positive experience of Signature at Barnet. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference in our residents' and their families' lives.


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Review from Neel B (Daughter of Resident) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very settled and extremely well cared for. She is kept busy all day with activities that keep her engaged and benefit her socially. The staff, the team of carers and the nurses are very compassionate and go beyond themselves to understand my mother's needs to make her feel secure and happy.
I cannot praise Signature at Barnet enough for all the love they have given my mum. Our family made the best decision to put our Mum here.

Reply from Signature at Barnet, Customer Team at Barnet Grange Care Home - Avery Collection

The team here at Barnet would firstly like to thank you for your kind words. With Signature, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team, we strive to achieve a sociable and comfortable community our residents can call home so we are glad to have made a difference for your mother.


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Review from Lauren W (Daughter-in-law of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is run extremely efficiently. It is warm and welcoming both to the residents but also to family members.
The activities and fun in the garden really add to the atmosphere.
The carers are very caring.
My mother-in-law is very happy and content.

Reply from Signature at Barnet, Customer Team at Barnet Grange Care Home - Avery Collection

We are so glad to hear about your positive experience at Barnet and thankful for your kind comments. We work together as a team to provide the best experiences for our residents and encourage our residents to explore new activities. We are happy to hear that your mother-in-law enjoys this aspect of our home and your kind words will be passed on to the team.
Thank you for taking the time to share your experience of Signature at Barnet. Your feedback is important to us.


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Review from Tracey W (Daughter of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident in the dementia unit at Signature since its opening in Mat 2022. He is so well cared for by all the friendly and professional staff. The facilities are purpose-built and kept exceptionally clean. It doesn't matter when we call in; the staff are always welcoming and attentive.
The food is excellent, with a choice and variety of options. We could not be happier knowing my father is so beautifully cared for.

Reply from Signature at Barnet, Customer Team at Barnet Grange Care Home - Avery Collection

We are so glad to hear about your positive experience at Barnet and thankful for your kind comments. We work together as a team to provide a welcoming home for our residents and family members.
Thank you for taking the time to share your experience of Signature at Barnet. Your feedback is important to us.


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Review from Monica O (Friend of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today I visited Signature at Barnet for the first time. First impressions were excellent - a warm welcome from staff from the outset. Most importantly, my dear friend looked well and peaceful. Obviously, she is well cared for in all areas, and her daily and consistent needs receive consistent attention.
The whole ethos is welcoming and caring, and the place is beautifully decorated, furnished, and so very pleasing to the eye. And my dear friend is happy.

Reply from Signature at Barnet, Customer Team at Barnet Grange Care Home - Avery Collection

Thank you so much for your kind comments; your feedback is important to us, as is the care and well-being of all of our residents. We are so glad to hear about your friend's positive experience of Signature at Barnet. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents.


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Review from G W (Son of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really very happy with the Signature at Barnet. All of the staff are very friendly, supportive and really care for their work. It's a pleasure to come and visit Dad each time, and very reassuring Dad is in such capable and trustworthy hands.

Reply from Signature at Barnet, Customer Team at Barnet Grange Care Home - Avery Collection

We are so glad to hear about your father's positive experience at Barne because, as a team, we work together to provide the best experiences for both our residents and family members.
Thank you for your kind words; our feedback is important to us, as is the care and well-being of all our residents.


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Review from Audrey W (Resident) assisted by family/friend published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, well looked after.

Reply from Signature at Barnet, Customer Team at Barnet Grange Care Home - Avery Collection

Thank you for taking the time to share your experience of Signature at Barnet. Your feedback is important to us, as is the care and well-being of all of our residents.


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Review from Hilary H (Friend of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my friend who is a temporary resident. The two receptionists were absolutely delightful. It is so nice, in this day and age, to be greeted in such a friendly way. I was offered a cold drink or tea and coffee. How refreshing. Believe me, I have been into several care homes to visit relatives
and have never been welcomed in such a lovely way. Your receptionists are a credit to your company.

Reply from Signature at Barnet, Customer Team at Barnet Grange Care Home - Avery Collection

Your feedback is important to us, as is the care and well-being of all of our residents, their family and their friends. We take great pride in ensuring we deliver high-quality care and facilities, so we're glad to hear about your positive experience of Signature at Barnet and thankful for your kind comments.


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Current Review Score: 9.5 (9.473)

Overview of Review Score

The Review Score of 9.5 (9.473) out of 10 for Barnet Grange Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.573 for Barnet Grange Care Home - Avery Collection is calculated as follows: ( (141 Excellents x 5) + (64 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 218 Ratings = 4.573

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Barnet Grange Care Home - Avery Collection is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20. 18 Positive Reviews ÷ 20 = 0.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Aug 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Leon

Leon Lenton

Job Title: Head Chef

Joined: 2022

I have worked in various kitchens all being high-end gastro pubs.


My previous job role was head chef in a gastro pub in Marylebone which specialised in smoked foods and whisky. I decided to change paths as I wanted a role in which I would feel more fulfilled.