On-site underground car park
Signature at Hendon Hall has a Review Score of 9.8 (9.803) out of 10, based on 41 reviews in the last 2 years. Over all time Signature at Hendon Hall has 46 reviews.
Review from Jacqueline F (Daughter of Resident) published on 31 January 2025
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Overall Experience
5.0 out of 5
Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon Hall
Thank you so much, we do like a party here. We are very proud of all the team that make Hendon Hall such a wonderful care home. Best wishes.
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Review from David E (Son-in-law of Resident) published on 31 January 2025
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4.0 out of 5
Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon Hall
Thank you very much for taking the time to review our home. We really appreciate it and will pass it on to the team. Best wishes.
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Review from Melanie C (Daughter of Resident) published on 4 December 2024
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5.0 out of 5
Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon Hall
Thank you very much for your kind review, which is much appreciated, we will pass it on to the team.
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Review from L W (Daughter of Resident) published on 6 November 2024
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5.0 out of 5
Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon Hall
Thank you so much for your lovely review. It was a pleasure to get to know your mum, we all loved her and miss her.
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Review from Michael S (Respite Resident) published on 27 September 2024
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5.0 out of 5
Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon Hall
Thank you so much for taking the time to write a review, we really appreciate it.
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Review from Linda S (Daughter of Resident) published on 13 September 2024
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5.0 out of 5
Reply from Rakhee Popat, Client Liaison Manager at Signature at Hendon Hall
Thank you for your review, Linda! It is much appreciated.
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Review from J G (Daughter of Resident) published on 9 September 2024
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5.0 out of 5
Reply from Rakhee Popat, Client Liaison Manager at Signature at Hendon Hall
Thank you so much for your very kind review! It's always great to hear such positive feedback from family members, especially when they see their loved ones thriving in our environment. Of course, it's our pleasure having your mum here at Signature Hendon Hall.
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Review from Judith M (Resident) published on 5 September 2024
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5.0 out of 5
Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon Hall
Thank you so much for your kind words which will be passed to the team. We love having you with us.
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Review from Barry L (Respite Resident) published on 3 September 2024
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4.0 out of 5
Reply from Rakhee Popat, Client Liaison Manager at Signature at Hendon Hall
Thank you so much for such a lovely review. It was great to have you stay with us and hope to see you in the near future!
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Review from D W (Friend of Resident) published on 12 August 2024
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Overall Experience
5.0 out of 5
Reply from Rakhee Popat, Client Liaison Manager at Signature at Hendon Hall
Thank you so much for your kind review. We truly appreciate it!
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Review from B G (Resident) published on 5 August 2024
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4.0 out of 5
Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon Hall
Thank you for taking the time to write a review of our wonderful home; we appreciate it.
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Review from Susan D (Sister-in-law of Resident) published on 30 July 2024
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5.0 out of 5
Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon Hall
Thank you very much for your kind words, which will be passed on to the team. Your sister-in-law is a joy to care for. Thanks again.
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Review from C S (Respite Resident) published on 15 July 2024
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5.0 out of 5
Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon Hall
Hello, thank you for taking the time to submit this review. By coincidence, yesterday we had a planning meeting to put together a rehabilitation plan, including a room as you suggest. We appreciate the feedback. Best wishes to you.
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Review from S S (Respite Resident) published on 4 July 2024
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5.0 out of 5
Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon Hall
Thank you so much for taking the time to review our home, we really appreciate it. It was a pleasure to have you here at Hendon Hall and we look forward to you returning for another holiday soon. Best wishes.
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Review from Suzanne S (Daughter of Resident) published on 4 July 2024
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5.0 out of 5
Reply from Rakhee Popat, Client Liaison Manager at Signature at Hendon Hall
Thank you Suzanne for your lovely feedback. We love having your father here; he's one of a kind!
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Review from John C (Brother of Resident) published on 28 June 2024
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Overall Experience
5.0 out of 5
Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon Hall
Thank you so much for taking the time to complete a review and with such lovely compliments. We really appreciate it and will pass on your feedback. Thanks again.
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Review from L H (Granddaughter of Resident) published on 28 June 2024
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5.0 out of 5
Reply from Rakhee Popat, Client Liaison Manager at Signature at Hendon Hall
Thank you so much for your amazing feedback and kind words about our home and our staff! We appreciate it and will pass on the message!
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Review from Laurence M (Son-in-law of Resident) published on 28 June 2024
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Overall Experience
5.0 out of 5
Reply from Rakhee Popat, Client Liaison Manager at Signature at Hendon Hall
Thank you so much for your lovely feedback about our home and care! We do have 3 choices of mains during lunch service and 2 choices of mains during dinner service. We also have the light bites menu throughout the day which is another option. We are not aware of any food concerns from your relative so will go and speak with her to see if we can offer food choices more to her liking.
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Review from Jon F (Son of Resident) published on 21 June 2024
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Overall Experience
5.0 out of 5
Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon Hall
Thank you so much for this lovely message. We are very grateful and delighted mum was able to come back to us after her hospital stay. Best wishes to you and the family.
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Review from D S (Son of Resident) published on 13 June 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Rakhee Popat, Client Liaison Manager at Signature at Hendon Hall
Thank you so much for your lovely review! We will pass your feedback on to all of our staff. We are so glad mum's getting better and will continue to look after her at Hendon Hall!
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The Review Score of 9.8 (9.803) out of 10 for Signature at Hendon Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.803 for Signature at Hendon Hall is calculated as follows: ( (393 Excellents x 5) + (83 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 482 Ratings = 4.803
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Signature at Hendon Hall is based on 41 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4, which has been reached with 41 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Jul 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2024
I have been working in the care sector for over 20 years, and for over five years now, I have been proud to be part of the Signature family. My journey within Signature has allowed me to experience both sides of Residential Care Management and Hospitality Management giving me a well-rounded perspective on delivering exceptional care and service to residents and their families. In my new role as General Manager at Signature Hendon Hall, I am passionate about ensuring that all residents receive the highest standard of care and support. I believe in fostering a warm, person-centred approach that allows every individual to feel valued and live a fulfilling life. I look forward to getting to know all of the residents and their loved ones personally.
Job Title: Client Liaison Manager
Joined: 2023
I am delighted to have joined the team at Signature Hendon Hall. I have been working in care homes for over 10 years and love supporting people to make the right decision about caring for their loved ones. My own mother had dementia so I have first-hand experience of searching for the right care option. I am also a trustee of a dementia charity, a role which I really value. I look forward to supporting people on their care journey.
Job Title: Clinical Services Manager
After qualifying with a Master in Nursing Science in 2012, I have been lucky enough to work throughout the UK and Australia within a wide range of specialities including accident and emergency, private health care, a maximum security prison and within a hospice. Whilst at the hospice, I moved quickly into management and became responsible for a team of wonderful nurses and carers, delivering specialist end-of-life care and symptom management to those with life-limiting diseases. I also led infection control, to ensure practice on the wards was both safe and up-to-date with any policy changes. I have worked in the care sector all my life and couldn’t imagine doing anything else. There is nothing more rewarding than making a positive impact on the lives of others and witnessing this first-hand. I have a clear passion for person-centred care, empowering others to become active participants and this is why I was attracted to Signature at Hendon Hall due to its ethos and values. I look forward to the challenges a new home represents, joining a fabulous team and the relationships that we will build with residents and their loved ones.
Job Title: Dementia Care Manager
I have been lucky enough to have worked for Signature since 2018 and have had the pleasure of working for this great company, who have encouraged and mentored me to take the next step in my career. I am truly excited to be starting at Hendon Hall, working alongside a caring and empathetic team who all share the same ethos and values for delivering the best care possible. I have worked in the care sector for over 20 years, which has given me a great foundation and understanding to enable me to deliver the highest standards of person-centred care, ensuring our residents enjoy a fulfilling life. I am passionate about ensuring our residents get the best out of every day and believe they can achieve anything with the right support, due care and attention. I feel passionately that our residents and their loved ones receive the right support and holistic advice whilst on their Dementia and Alzheimer’s journey and the team at Hendon Hall offer this support with compassion and dignity in this wonderful and luxurious setting.
Job Title: Assisted Living Care Manager
Joined: 2022
I have worked in care for 12 years, having started first in domiciliary care, then as a Care Assistant in a care home where I progressed to Team Leader. I gained my NVQ2 in Health and Social Care during this time. I have mostly worked in dementia care. Prior to that, I had worked in business administration, but I felt that due to having three children, care would suit me better. Having come from Africa where care homes are not available when my grandad became unwell, I wished more support could have been available for him. I now work in memory of him and give 100% to make him proud. When I joined Signature, I was looking for progression and development. I started as a Care Supervisor, then was promoted to Assisted Living Care Manager. The growth I desired has been available to me and I am excited to progress even further in the future. I have learnt a lot and I work with a great group of people who really feel like a family.
Job Title: Hospitality Manager
Joined: 2024
With over 20 years in premium hospitality, I transitioned to the care industry, finding my true calling at Signature. Signature reflects the luxury standards I value, and it’s deeply rewarding to care for the elderly. I love engaging with residents, guided by genuine empathy, always striving to provide the best for them. I believe my role serves as a vital connection between the home, its residents and their loved ones, ensuring everyone feels supported and cared for in the best possible way.
Job Title: Head chef
After working in the licensed trade for 25 years, I joined Signature at Bentley House, before transferring to Signature at Barnet (now Avery Barnet Grange Care Home) for their opening. During this time, I entered the NACC Chef of The Year competition, reaching the Regional Finals in 2021, 2022 and 2023 and progressing to the National Finals in 2021 and 2023. What I enjoy most about Signature at Hendon Hall is the interaction with the residents. I feel this is a major highlight, as I get to know them individually and can discuss their dietary needs. Doing so, I am about to find out their likes and dislikes, which I can then share with the rest of the kitchen team, therefore providing the best dining experience possible, whilst fulfilling their nutritional requirements.
