Review from J S (Daughter of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience

Our mother has been suffering with dementia for the past few years and having tried care at home we couldn't manage looking after her safely and well enough to keep her happy. Reluctantly we decided to move her to a care home where dementia care has a good reputation. Mum moved into Signature at Hendon

Hall in February. It's not been an easy move for any of us but we see that Mum is very well looked after and as the dementia is getting worse and Mum gets harder to manage the carers are always supportive to Mum and to us too. We feel Mum is stimulated by the activities and events there and she enjoys the food. So all in all it has given us some peace of mind and we can visit her and leave her there feeling she is in the best possible place for her now.

Reply from Rakhee Popat, Client Liaison Manager at Signature at Hendon Hall

Thank you so much for your lovely review and we appreciate you taking your time to support other people's decision-making when they are looking at a home for themselves/their loved ones. It's a pleasure to have your mum here with us at Hendon Hall and it's always great to have catchups with you and your family when you visit!

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Review from Irena A (Daughter of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience

In October 2023 my family chose Signature at Hendon Hall for my father to spend some time convalescing after a spell in hospital. The Client Liaison Manager, Rakhee, was wonderful – professional, calm and welcoming and went out of her way to make sure Dad’s transition from hospital to his room was seamless.
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elegant surroundings allow family members and friends to feel at ease when visiting. All the carers and nurses are fantastic; warm, engaging, sympathetic and patient. My father only spent a short time at Signature but we had no hesitation to use Signature again in January 2024 when my mother had a fall and needed a safe space to recuperate after the hospital. Mum’s room was bright, and contemporary and had a small living room which was perfect for visiting. When she felt stronger Mum thoroughly enjoyed the cinema room and having a spa bath. We would like to convey a huge thank you to all the staff who looked after her.

Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon Hall

Thank you very much for taking the time to write such a lovely message. Your kind words will be forwarded to the team. Best wishes.

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Review from Cynthia S (Respite Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience

I stayed in Hendon Hall for 3 weeks following a hospital stay. I was recovering from a fractured pelvis and needed respite care before returning home. The food was good, the staff were very pleasant and helpful. I especially enjoyed the pet therapy, exercise class and talking to other residents. My

dog was allowed to visit me regularly, which was very important to me.
I was able to invite friends for a private lovely afternoon tea which was greatly enjoyable.
I would recommend Hendon Hall both as a live-in care home and for respite. Thank you, Hendon Hall.

Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon Hall

Thank you so much for your kind review, your comments will be passed to the team. It was so lovely having you here with us and are welcome to visit any time. All the best to you and your family.

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Review from Jeffrey B (Son of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience

Mum came to Hendon Hall after being in hospital.
The improvement was almost immediate and palpable.
The care has been outstanding.

Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon Hall

Thank you very much for taking the time to submit a review; we really appreciate it. It has been great to see the improvement. Best wishes to you.

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Review from Jonathan M (Son of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience

Mum moved in a month ago and she's settling in really well. She really likes her room, the food is nice, especially the soups, and she's made a few friends already. She's particularly impressed with the staff - she says they are excellent and yesterday she told me that it's already feeling like home.

One thing she asked me to mention, although it doesn't affect her, is that wheelchair users have found the accessibility of the bathrooms, specifically the handbasin, is not great. Overall, we're really happy.

Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon Hall

Thank you for taking the time to provide lovely feedback. It is a pleasure having mum with us. Your comments will be passed on, thanks again. Best wishes.

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Review from Selma W (Daughter-in-law of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience

I first got in touch with the manager in the summer and she was very kind and friendly. She understood our needs and explained everything in detail. My brother-in-law and husband had a look at the home for both their parents originally. Now my father-in-law has lived there since November. I visit regularly

and love the place. I have fun having drinks, coffee and lunches with him. The only sad thing is that my dear mother-in-law didn’t make it there. The manager was amazing and so is everyone else who looks after him now.

Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon Hall

Thank you so much for your kind words, it has been lovely working with you and being able to offer such a fantastic environment for your father-in-law, who is a delight to care for. Best wishes to you and the family.

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Review from Alan W (Son of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience

I would like to thank the staff at Signature at Hendon Hall for organising a wonderful birthday party in the function room for family and friends. The services, ambience and food were comparable to any five-star restaurant. An enjoyable occasion for all.

Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon Hall

Thank you for taking the time to feedback after the birthday party. Your kind comments will be passed on to the team. Much appreciated.

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Review from Dianne T (Power of Attorney of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience

My husband and I are so very impressed with everything to do with Signature at Hendon Hall. The staff are truly amazing and you can feel a strong sense of unity and a family atmosphere which exudes from everyone. We were very worried as to how our friend would cope and resist Hendon Hall. Everyone greets

her with such genuine care that we can relax knowing she is happy, although she does still think that she will be going home soon!
We have heard from one or two of the guests that the food is not very good, but have not experienced this. When we visit we on occasions have coffee and cake which is delicious. The decor is like a five star star hotel and 'Care Home'
could not be a better description for Hendon Hall. If there was one thing my husband would improve upon, it would be that the lighting is a bit stark in the rooms. We firmly believe the facility should get top marks.

Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon Hall

Thank you very much for your lovely review and valuable feedback. With regards to lighting, as our apartments come unfurnished, our residents have a choice of what lighting they bring with them. We know different people have different preferences with regards to the décor and finishes they prefer. Your lovely friend is a most valued member of our community and we are happy to have her here.

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Review from Jane M (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience

I am very impressed with the care for my 96-year-old mother. All the care staff are warm, fun, friendly and always attentive to my mother’s needs. The facilities at Signature are first class, with beautiful lounges and a restaurant with a splendid cinema and bar. My mother really enjoys being stimulated

each day by the entertainment and activities, all of which result in her having a big smile on her face whenever I visit. Thank you, Hendon Hall.

Reply from Rakhee Popat, Client Liaison Manager at Signature at Hendon Hall

Thank you so much for your lovely review, Jane; it's much appreciated!
It's wonderful to get such positive feedback, and I'll be sure to share this with the team. We absolutely adore having your mum here with us!

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Review from Martyn W (Son of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience

My father recently moved in to Signature at Hendon Hall and I have to say that all the staff handled his admission and care with great professionalism and kindness.

His first month at Signature has been really positive and hopefully he will continue to enjoy his ‘new home’.

Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon Hall

It's so helpful for families looking for care to read reviews to help them decide upon which home to choose. So thank you very much for taking the time to write this, it's appreciated.

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Review from L G (Daughter of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience

The team at Signature Hendon Hall have all been helpful and supportive in getting our Dad settled. The pre and post-administration was done to the highest level of efficiency. Our father is enjoying all that his new home has to offer; long may it continue.

Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon Hall

We really appreciate your kind comments, thank you. Dad is settling in nicely with the rest of the residents, it's good to see. All the best.

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Review from D W (Son of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience

This is my father's 1st month at Signatute Hendon Hall. Everyone here is warm, friendly, professional and caring. The team have made him extremely welcome.
Dad is choosing to experience a variety of new activities. Prior to moving in, he was walking less and missed socialising. At Hendon Hall, he has

met nice people, feels happy and safe in his bright, comfortable, air conditioned apartment and is more mobile enjoying this new environment.
Signature has thoughtfully made the early days as supportive as possible and let him ease his way into his new home, providing for all of his needs with respectful care. Last week we hosted a lunch for 10 in the private dining room for his 90th. The food and wine flowed, it was fun and a good time was had by all.
This is a cool place too! It feels like a cross between a luxury cruise ship and a classy country hotel with the facilities to match.
We are really pleased with the way things have gone so far giving us all comfort and confidence for the future.

Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon Hall

Thank you so much for taking the time to write such lovely words. We love having Dad with us, he is a delight. Best wishes.

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Review from Suzanne G (Daughter of Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience

Mum came to Hendon Hall after she was in hospital and needed respite care for 4 weeks initially. She settled in quickly and the carers and staff were friendly, kind, attentive and supportive of her individual health needs. Dad came to visit her every day for two months and they took the decision to

both stay at Hendon Hall permanently. Whilst this wasn't an easy decision to make, this has changed their lives for the better. They are always busy with activities, socialising and most importantly they are both well cared for in a safe environment. Thank you to all the staff at Hendon Hall, it is a top-of-the-range care home!

Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon Hall

Thank you so much for your kind words, we are delighted to have such a wonderful couple with us at Hendon Hall. We are so glad you and they are happy.

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Review from J S (Daughter of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience

My parents came here after Dad's back surgery. He is Mum's main carer and they were here for three weeks respite. Despite initial misgivings, they have been happy here. Praise to the supportive staff who have only treated them with kindness and dignity so thank you.

Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon Hall

Thank you so much for your kind review, we enjoyed having your parents very much. Best wishes to you all.

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Review from Susan S (Daughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience

Lovely surroundings, very friendly, excellent care, attention and management.

Reply from Julie Chanel, Manager at Signature at Hendon Hall

Thank you so much for your kind review. We love having Mum with us here in our beautiful home. Much appreciated.

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Review from Karen M (Daughter of Resident) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience

The welcome that my parents have both experienced has been exceptional. They have very different needs and the team has worked tirelessly and cheerfully to accommodate their needs. Every member of staff has been delightful. They all seem to take enormous pride and joy in their work and make every effort

to get to know new arrivals.

Reply from Julie Chanel, Manager at Signature at Hendon Hall

Thank you very much for taking the time to write a lovely review of our wonderful home. It is a delight having your parents with us. We will pass your kind comments on to the team. Thanks again.

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Review from Steve H (Son of Resident) published on 4 August 2023
Submitted via Website • Report

Overall Experience

Ok, so I really want to try and express how much Signature Hendon Hall has changed our lives, but 1000 words simply isn’t enough. My mother was a danger to herself and we were at ‘wits end’ worrying about the next emergency call. Mum was sadly a frequent emergency inpatient at hospital, owing to frequent

falls.
So finally, we decided to search for a care home. We looked at three homes and quickly decided on Hendon Hall.
Mum has now been at Hendon Hall for nearly two months and she’s a changed woman, meeting new friends and some old friends who are now residents! A game of bridge, the garden, outings, many activities (including an in-house cinema); it's making me emotional writing this. She has now got loads of conversation and is walking again with her walker.
Almost forgot to mention, the whole team are top-notch. Simply nothing’s a problem. We love them all and thank them so much.

Reply from Julie Chanel, Manager at Signature at Hendon Hall

Thank you so much for taking the time to write this review, we are so pleased you are happy and we love having Mum with us, she is a delight. We really appreciate hearing your kind words and will pass this to the team. Thanks again.

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Review from C T (Daughter of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience

Signature staff were wonderful with my mother. She went in extremely poorly and came out a different person. She was very well looked after by all the staff who installed her confidence back.

Reply from Signature at Hendon Hall, Care Team at Signature at Hendon Hall

Thank you so very much for your kind words. We are so pleased you chose our home, and to see your mother thrive in our care was wonderful.

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Review from J B (Wife of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience

One member of staff was extremely helpful in our initial visit and subsequently is very charming. The lady at reception goes out of her way to support and even helps on every occasion. My husband's carer is fantastic and makes the stay here wonderful and cared for - he is excellent.

Reply from Rakhee Popat, Client Liaison Manager at Signature at Hendon Hall

We are thrilled with your positive experience and glad your husband has settled in so well to Signature at Hendon Hall. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you.

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Review from Susanna R (Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience

Beautiful home.
My flat is lovely, comfortable and well-served.
Staff are all excellent, kind and thoughtful.
Nurses are excellent.
The food is good.

Reply from Hendon Hall, Care Team at Signature at Hendon Hall

Thank you for your wonderful review! It gives us all so much pleasure to hear about your experience and how you are delighted with the person-centred care that we provide at the home.

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