Barchester Snowdrop Place Care Home

Pavilion Road, Hedge End, Southampton SO30 2ZS
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9.9 50 Reviews
  • Barchester Snowdrop Place Care Home, Southampton
Snowdrop Place is a beautiful home, designed specifically to support people living with dementia and those who require residential care.

The care home is set in a quiet setting close to the local bowls club. It is ideally situated between Botley Village and Hedge End Village; both areas offer a range of shops, places to eat and other amenities and transport links.

Their luxurious facilities combined with highly trained staff ensures that each and every individual is given superior attention. Many of their staff are responsible for instilling values of respect and dignity. Their person-centred approach will be reflected across all aspects of life within the home.

Care Provided by Barchester Snowdrop Place Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gemma Hicks (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Snowdrop Place Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.


  • (these prices are only a guideline, please contact Barchester Snowdrop Place Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Snowdrop Place Care Home Reviews (50)

Total of 50, showing 41-50
9.9

Barchester Snowdrop Place Care Home has a Review Score of 9.9 (9.872) out of 10, based on 28 reviews in the last 2 years. Over all time Barchester Snowdrop Place Care Home has 50 reviews.

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  • 4
  • 2
  • 1
  • 0

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Overall Experience  Overall Experience 2.0 out of 5

Dining room needs to be equipped with fruit spoons for smaller dishes which tip over with dessert spoons. Oil/vinegar containers could be removed as not filled. Laundry bags and used towels should be collected at weekends (Saturday and Sunday.) Reception should be staffed at daylight hours so that visitors
are not waiting indefinitely.

Reply from Megan Best, Home services advisor at Barchester Snowdrop Place Care Home

Thank you for taking the time to review our home, we appreciate all feedback as it helps us to improve the service we provide. We take all issues raised seriously and your comments regarding the dining room/experience have been passed to and dealt with by our kitchen team. We have also passed your comments regarding the laundry to our head housekeeper, who has taken note and reinforced her weekend schedule. Our laundry is done throughout the week and on weekends so we apologise that you experienced this during your stay. Our Administrator and our Admin assistant work full time in daylight hours, the home is also staffed 24/7. If the admin team are away from the reception and the doorbell is rung another team member will always answer the door. Thank you again for your review. We hope to maybe see you again for some lunches at Snowdrop Place as discussed before you left.


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Overall Experience  Overall Experience 5.0 out of 5

It had become obvious that I could no longer leave my husband at home alone when I go away and needed somewhere for respite care. Snowdrop Care Home was chosen and it was an excellent choice. He wasn't keen on the idea and was quite anxious but as soon as we arrived and he saw his room he was fine.
The staff are lovely, nothing is too much trouble, we were made welcome with tea and cake. His medication which at home he tends to forget was given to him regularly night and day. The staff went out of their way to order more of his medication when it ran low. I have booked him in again for respite next month and he will be able to have the same room which is quite important for Parkinson's sufferers. I highly recommend Snowdrop Care Home.

Reply from Megan Best, Home Services Advisor at Barchester Snowdrop Place Care Home

Thank you very much for your kind review, we really appreciate you taking the time to write this and we are really glad your husband enjoyed his stay.


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Overall Experience  Overall Experience 5.0 out of 5

A relatively stubborn but also anxious grandad was put quickly at ease through the skill and kindness of all the staff at the care home. Nothing had been too much trouble and they have quickly got to understand his routines and quirks so that they can help him feel relaxed and happy. I found them extremely
helpful as we searched for a suitable care home to be able to answer all our questions comprehensively and clearly.

Reply from Megan Best, Home services advisor at Barchester Snowdrop Place Care Home

Dear Steve,
Thank you so much for your kind review. We are so pleased your grandad is settling in well here and that you are happy with the care. We understand that activities have been slightly neglected however we are delighted to say we now have two new members to our Life Enrichment team and there will be a lot more going on at the home moving forward.
Thank you for taking the time to feed back to us we really value your input.


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Overall Experience  Overall Experience 5.0 out of 5

It was a very difficult and heartbreaking decision for all of us to put Mum into a home, especially as she really didn't want to go. Both Mum and I had perceived ideas about care homes, so it was an extremely difficult time. However, due to the exceptional care from an amazing team at Snowdrop, Mum's
quality of life, mobility and wellbeing has improved so much. Her transformation is incredible, and I have my happy, funny beautiful Mum back. She has her hair done, nails and feet are done, enjoys great food and beautiful surroundings, but most of all, some amazing staff with the biggest hearts with her every step of the way.

Reply from Megan Best, Home services advisor at Barchester Snowdrop Place Care Home

Thank you, Andrea, for your kind review. We are so pleased that mum is happy here and that you are happy with her care and how well she is doing! We appreciate you taking the time to feedback to us as we really value your input.


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Overall Experience  Overall Experience 5.0 out of 5

I can’t review Snowdrop highly enough. Making the decision to place a loved one in a care home is always difficult, but the staff at Snowdrop put our minds at ease immediately with their professionalism and empathy. I really believe my Nana is in the best care - the staff are exceptional (they truly
care) and the facilities are amazing. I love going to visit my Nana as there is a real community feel at Snowdrop, everyone is so friendly and the home itself is beautiful. My Nana has a lovely room, raves about the food and is always up to different fun and stimulating activities. Nothing is ever too much for the staff at Snowdrop and I can’t thank them enough for everything they do.

Reply from Megan Best, Home services advisor at Barchester Snowdrop Place Care Home

Thank you for your review and kind words, Bethany; we really appreciate you taking the time to write this as we value your feedback greatly.


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Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Snowdrop Place a month ago and has been given 5-star treatment. She has a lovely room on the first floor overlooking the beautiful garden and gets constant care and attention from all the staff. She is out of self-isolation and able to enjoy different areas of the home which has a community
and luxury feel. She is clearly enjoying mixing with other residents and enjoys the cafe area downstairs and the hairdressing salon. There are regular activities such as themed bingo, breathing exercises, bottle decorating and board games and last weekend the residents had Pimms and Strawberries and cream for Wimbledon. The staff are amazing. It’s fantastic. I can’t recommend it enough based on our experience so far. Thank you very much Snowdrop Place.

Reply from Megan Best, Home services advisor at Barchester Snowdrop Place Care Home

Hi Alison, thank you so much for writing this lovely review. We are pleased to know that you are happy with how mum is being cared for and that mum has settled in well. We appreciate you taking the time to write a review as we really value your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

Mum has had an amazing time. She was a little unsettled the first day or two, but after that she was fine. The staff were very helpful and reassuring in any worries that she had. This was the first time mum had stayed in care so we were extremely pleased with how mum was looked after.

Reply from Megan Best, Home services advisor at Barchester Snowdrop Place Care Home

Thank you for your review, Christine; we really appreciate you taking the time to write this as we value your feedback greatly.


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Overall Experience  Overall Experience 5.0 out of 5

The idea of placing my mother into a care home was a particularly difficult one for us all. My Mum had a particular view of care homes and these fears were heightened by the circumstances surrounding the current pandemic. The Home Services Advisor was incredibly supportive of our family and was able
to allay our fears. The 'fantastic' support of the carers and staff has meant my mother, who was quite frail, has been afforded a new lease of life. The change in her over such a short time is heartwarming. The environment is wonderful, the support and care shown by the whole staff there is inspirational and I have no qualms in recommending Snowdrop Place and its staff.

Reply from Megan Best, Home services advisor at Barchester Snowdrop Place Care Home

Thank you for your review and your kind words, Chris; we really appreciate you taking the time to write this, as we value your feedback greatly.


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Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in very quickly and looks extremely relaxed already. The best surprise is that she is walking around and interacting with the other residents and staff. Mum has given us her stash of biscuits and snacks to take away as the food is so good and filling she does not need these to fill her
up anymore.

Reply from Megan Best, Home services advisor at Barchester Snowdrop Place Care Home

Thank you for your review; we really appreciate you taking the time to write this, as we value your feedback greatly.


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Overall Experience  Overall Experience 5.0 out of 5

We would like to thank all of the wonderful staff at Barchester Snowdrop Place Care Home for being so kind, caring, thoughtful and welcoming to our special Mum who has been with you since the opening at the end of April 2021. The rooms are beautifully furnished, comfortable and above all feel ‘like
home’. The facilities are also excellent including the elegant dining room and communal lounges. Mum’s first month with you has been very happy and she has made new friends already. Thank you all so much for treating her with such respect and care. We would highly recommend Snowdrop Place for your loved ones.

Reply from Megan Best, Home services advisor at Barchester Snowdrop Place Care Home

Thank you for your review, Jane, and your kind words; we really appreciate you taking the time to write this as we value your feedback greatly.


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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Barchester Snowdrop Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for Barchester Snowdrop Place Care Home is calculated as follows: ( (291 Excellents x 5) + (32 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 328 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Snowdrop Place Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Sep 2023

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Requires improvement
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (35)

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Meet the Team (16)

Gemma

Gemma Hicks

Job Title: Senior General Manager

Hi, my name is Gemma and I am the General Manager here at Snowdrop Place.


I have worked in the healthcare sector since 2015, in both public and independent services. As an experienced General Manager, I qualified as a registered Adult nurse in 2006 from the University of Southampton School of Nursing and Midwifery and then began my nursing career in the social care sector. My love for working with the elderly came like many, from looking after my grandmother in my teenage years.


I am extremely passionate about delivering exceptional, person-centred care to residents and ensuring high standards of support. Residents should have the opportunity to live their lives to the fullest. I enjoy working with residents, their loved ones and the staff team here at Snowdrop Place.


Nicola

Nicola Stutchbury

Job Title: Deputy Manager

Joined: 2022

Hi, my name is Nicky and I am the Deputy Manager here at Snowdrop Place. I have a lot of experience working in this field, beginning in 2022 when I began as a part-time carer. I am passionate about my role within the home and team and I love interacting with the residents daily. It brings me joy to make a difference in their lives and to give back to the community in any way that I can.


Outside of my work, I have a busy life as a parent of three teenagers. They keep me on my toes and make sure that I am always on the go.


I feel incredibly fortunate to be in my current position at Snowdrop Place. Every day is a new adventure, filled with opportunities to make a difference and to have a positive impact on the lives of others. I wouldn't trade this experience for anything in the world.


Gemma

Gemma Moss

Job Title: Activities Coordinator

Joined: 2022

I have been working as a Health Care Assistant for the past 10 years. I have worked within the community and in a care home always helping out with Activities when possible. I have always had a passion for working with the elderly and love seeing them smile. I decided I wanted to progress my career within the care sector but in a different job role so I joined the team at Snowdrop Place as an Activities Coordinator. My aim is to give our residents a weekly programme full of activities and events to enjoy.


Carol

Carol Collins

Job Title: Head Housekeeper

Joined: 2021

Hi, my name is Carol and I am the Head Housekeeper at Snowdrop Place. I love working in the care industry and supporting our residents daily. I am really passionate about the work I do.
I am married with 3 daughters and I have 4 beautiful grandchildren. Outside of work, I love spending time with my family, we go for walks, bake and play games. We also love to laugh a lot!


Maria

Maria Morris

Job Title: Administrator

Joined: 2021

Hi, my name is Maria Morris and I am part of the Reception Admin team here at Snowdrop Place.


As someone who has recently been promoted to the role of administrator, I am committed to providing the best possible support to both our staff and residents. I am excited to take on this new challenge and eager to learn new skills that will enable me to better serve our community.


As part of my role, I will be available to assist you with any enquiries you may have, whether it be about our services or any other questions you may have. I believe that listening to your feedback and concerns is paramount to my success in this role, and I am committed to providing you with the support you need.


So if you have any questions or simply want to say hello, please don't hesitate to stop by and introduce yourself. I look forward to meeting you!


I have previously worked in Retail Management, Schools and in the Admin Office for a small business.


Outside of work, I love to cook much to the delight of my family and friends, we also enjoy travelling and experiencing different foods, it also gives me a chance to practice my Spanish.


Darren

Darren Richards

Job Title: Head of Maintenance

Joined: 2024

Hi, I am Darren Richards, Head of Maintenance at Snowdrop Place.


It's great to be part of the home, day to day with residents and use the skills I have from previous roles. Having a background within the Care sector for nearly 8 years, most recently heading up a maintenance team.


In my spare time, I enjoy activities, including the gym and I also swim frequently with a local team. If time allows, I enjoy Gaming, outdoor grilling and spending time with my Wife and cats.


Liz

Liz Barber

Job Title: Admin Assistant/Receptionist

Joined: 2022

Hello, it's a pleasure to introduce myself to you. My name is Liz, and I work as the admin assistant and receptionist at Snowdrop Place - As the first point of contact, I take pride in welcoming you with a big smile, a warm greeting and the offer of a hot drink and slice of delicious cake. I'm always ready to assist you with any queries you might have and guide you throughout your visit to ensure that you have a memorable experience.


Rutendo

Rutendo Jambo

Job Title: Senior Carer

Joined: 2021

Hi, my name is Rutendo Jambo. I am a BSc (Hons) Health and Social Care graduate. I also attained from Kingston College a Foundation Diploma in Nursing. I have many years of experience working in healthcare. After completing my studies I moved back to my home country Zimbabwe where I worked as a Pyscho-Social Support Worker at an NGO supporting children with cancer. I love my job and delight in working with residents to help them make the most of every day


Liliana

Liliana Toderasc

Job Title: Senior Carer

Joined: 2024

Hello, My name is Liliana and I am a Senior Carer here at Snowdrop Place Care Home. I have been working in the care industry for many years and working with Barchester in this beautiful home is a real highlight for me.


Supporting our residents and their loved ones is at the front of all I do on a daily basis and I hope that my input in their care brings them as much joy as it does me.


Candice

Candice Lewis

Job Title: Care Community Lead

Joined: 2023

Hello, My name is Candice and I am part of the Care Community lead team here at Snowdrop Place. I have been working at Barchester for over a year now and supporting our residents is the most rewarding thing I do.


I joined Snowdrop Place from another Barchester home and the team here has been so warm and welcoming. The home is beautiful and supporting our residents and their loved ones in this environment is a joy.


Rachel

Rachel Marriott

Job Title: Senior Carer

Joined: 2022

Hello, I'm Rachel, and I feel incredibly grateful to be working as Part of the team at Snowdrop Place. As a part of the activities team, I take immense pride in contributing to the life enrichment and day to day routine for our residents. Being able to spend quality time with them, participate in events that they cherish, and encourage their involvement in activities that they love brings me an immense sense of joy and fulfilment.


When I'm not at work, I love to indulge in two of my favourite hobbies - reading and taking my furry friends for long walks. Matilda, my adorable basset, and my rescue dog Massie, are my constant companions. They keep me active and entertained!


Joshua

Joshua Cross

Job Title: Senior Carer

Joined: 2023

Meet Joshua, a compassionate and skilled member of the Snowdrop Place team. With his background in healthcare, Joshua brings a wealth of knowledge and experience to his role. He was thrilled to be given the opportunity to work at Snowdrop Place and is passionate about utilising his skills to make a positive difference in the lives of residents. Joshua is grateful for the chance to take his career to the next level and always leaves work with a smile, knowing he has made a difference in the lives of the lovely residents he helps care for.


Ashley

Ashley Varocky

Job Title: Carer & Dementia Champion

Joined: 2022

Hi, my name is Ashley and  I feel extremely proud to be a part of the Snowdrop team.


I started my journey with Barchester Healthcare as a carer through their sponsorship programme. My role included providing compassionate care to patients and ensuring their daily needs were met with utmost care and attention.


As time went by, I was given the opportunity to develop my skills and progress professionally.


I was also given a chance to become a dementia champion. This role is special to me as it allows me to use my knowledge and experience to support patients with dementia and their families. I strive every day to make a positive impact in their lives and help them to live with dignity and respect.


I am grateful for the opportunities that Barchester Healthcare has given me, and I am proud to be a part of the Snowdrop team.


Sophie

Sophie James

Job Title: Carer

Joined: 2022

Sophie is a dedicated carer at Snowdrop Place, she finds her job rewarding and fulfilling. Every day brings new experiences and challenges, making it an ideal profession.


As a people person, she cherishes the opportunity to interact with the residents and their families, providing them with compassionate care and support. When she is not at work, she spends her time with her three young children and indulges in the company of her beloved cats, which are her favourite animals.


Ester

Ester Sanu

Job Title: Carer

Joined: 2023

Hello, I am Ester, a dedicated carer at Snowdrop Place. I am passionate about providing compassionate support, I strive to create a positive and nurturing environment for the residents I care for.


I have committed myself to making a difference in people's lives, I bring empathy and kindness to every interaction I have at Snowdrop Place.


Laura

Laura Elgar

Job Title: Home Services Advisor

Joined: 2024

I'm Laura, a Home Services Advisor at Snowdrop Place. My role includes working alongside the home’s knowledgeable management team to support potential residents and their loved ones when considering care in our wonderful home.


I’m on hand to meet and chat with you, answer all your questions and support you through your decision to seek the perfect home, that offers person-centred care, companionship, well-being and life-enriching experiences whilst enabling the protection of independence and individuality. We really aim to make your journey as easy, stress-free and comfortable as possible as a team.


My career has spanned various sectors, all based around customers, care and people. With a family, I also enjoy making the most of life. I really enjoy the opportunity to be part of our home, where we take pride in offering safe, warm and compassionate care in a luxurious setting where residents really thrive and enjoy their lives.