Sutton Rose Care Home

St Michaels Road, Boldmere, Sutton Coldfield B73 5SY
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9.8 53 Reviews
  • Sutton Rose Care Home, Sutton Coldfield
Sutton Rose Care Home is a luxury care home complete with state-of-the-art facilities to ensure that each resident is comfortable.

The home has been designed with careful attention to detail and provides a buzzing and varied activities hub where residents can live their lives to the full.

The home features a specialist dementia care area, day care facilities, a well-equipped gym, a cinema and a wellness suite.

Sutton Rose offers residential care, nursing care, dementia care, as well as respite care.

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Care Provided by Sutton Rose Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Privately Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Eva Recio-Dominquez (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (85)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (85)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Sutton Rose Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £1,500
    • Self-Funded Residential Dementia Care £1,450 – £1,500
    • Self-Funded Nursing Care £1,450 – £1,500
    • Self-Funded Nursing Dementia Care £1,450 – £1,500
    • RESPITE Self-Funded Residential Care £1,450 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,500
    • RESPITE Self-Funded Nursing Care £1,450 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,450 – £1,500

  • Nursing fees is the cost as quoted plus FNC. Sundry items such as hairdressing and beauty therapies, chiropody, dentistry, private prescriptions, dry cleaning, toiletries, etc, are not included in our weekly fee. Fees include all personal and nursing care, accommodation, food, drinks, snacks, laundry, bed linen & towels, in-house activities and utilities.
  • (these prices are only a guideline, please contact Sutton Rose Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Sutton Rose Care Home Reviews (53)

Total of 53, showing 21-40
9.8

Sutton Rose Care Home has a Review Score of 9.8 (9.762) out of 10, based on 37 reviews in the last 2 years. Over all time Sutton Rose Care Home has 53 reviews.

Overall Experience

  • 45
  • 6
  • 2
  • 0
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Date Published

53
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37
16

Review from Ann B (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so pleased with the care that my mum has received since she went to Sutton Rose Care Home. The staff have been most attentive and very gentle when moving her, which as she is very fragile, means so much to her. Even when very busy the staff always have time to help me with any questions
or needs I may have for Mum and I really do appreciate that. Everyone is so helpful and pleasant. Her room is large and light and always very clean. They are very accommodating on her choice of food so there is always another option should the choice of menu not be to her liking. Mum is very happy there so a very thank you to everyone at Sutton Rose. You are very much appreciated.

Reply from Paul Turvey, Customer Relationship Manager at Sutton Rose Care Home

Thank you so much for your kind words Ann - this will mean so much to the team and I am so pleased to hear how happy Mum and, you as family are with Sutton Rose. I will be sure to pass on your positive comments to the team.


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Review from Raymond C (Son of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having experienced a rocky road with my mother’s care journey, thanks to the team, we finally found a perfect home for her.
Their willingness to go the extra mile was refreshing and exceptionally comforting.
Sutton Rose offers a first-class residential establishment.
Well done to them!

Reply from Paul Turvey, Customer Relationship Manager at Sutton Rose Care Home

Hello Raymond, thank you so much for your kind words about Sutton Rose. The manager and the team continually strive to deliver the best service possible, and reviews such as yours are a testament to all of their hard work. I am so pleased to hear that you and your Mum feel that Sutton Rose is a first-class residential establishment, and I will be sure to pass on your kind words to the team.


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Review from Richard M (Brother-in-law of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited with my wife for the first time since the resident moved into Sutto Rose Care Home, though she visited several times before that. First impression, even from outside was positive, ample car parking, well laid out grounds, everything looking neat and tidy. I felt welcomed when entering the
reception area. The whole place was 'roomy' and in particular the resident's own accommodation was exceptional. While visiting the staff were kind, considerate and understanding. Top marks throughout. Well done!

Reply from Eva Recio Dominguez, Home Manager at Sutton Rose Care Home

Hello Richard. Thank you so much for your kind words and 5-star review. I will be sure to share your feedback with the team who will be delighted to hear your thoughts. We look forward to seeing you again soon.


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Review from Lindsey E (Niece of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is our aunt's third visit to Sutton Rose. It is the most beautiful place. The care that she receives is amazing. All of the care staff and reception are extremely friendly and efficient. Nothing is too much trouble.

Reply from Eva Recio Dominguez, Manager at Sutton Rose Care Home

Thank you so much for your kind comments. It is a joy to have your aunt at Sutton Rose.


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Review from Ian E (Nephew of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has had two prior visits for respite and loved it each time. She has now hopefully come to stay full-time. I love the welcome she receives each time she comes here. The staff are beyond compare, right from reception, nursing, housekeeping and other staff. Nothing is too much trouble, and I know
she is safe and in the very best of care. I feel like a weight is lifted from my mind as I know she is getting looked after and will have much more company than she would at home.

Reply from Eva Recio Dominguez, Manager at Sutton Rose Care Home

Thank you so much for your feedback. It is great to have your aunt back and to see her enjoy with other residents and a full social life. Your comments are very much appreciated, and I shall be sharing them with the wider team.


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Review from Kim Q (Daughter of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, with complex needs, had end-of-life care at Sutton Rose. The staff were outstanding and did everything they could to encourage my mum to eat and take part. They were willing to spend significant amounts of time with her and also keep us informed.
When we visited, they were welcoming, and Mum
felt well looked after and cared for. Every member of staff we met was excellent.

Reply from Eva Recio Dominguez, Manager at Sutton Rose Care Home

Thank you so much for taking the time to provide such encouraging feedback, which I shall be sharing with the team. It was our pleasure to be able to support your mum and your family during this time.


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Review from S B (Wife of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident on the dementia floor of Sutton Rose for nearly two years now. The family chose Sutton Rose then because it could be a 'forever' home, the staff seemed so caring and there was a welcoming and lively bistro. I would say it was the best choice I could have made. The love
and care on every visit to the resident and family members has been excellent, from top management through to the humblest employee. My husband's forever home here at Sutton Rose is all I could wish for.

Reply from Eva Recio Dominguez, Home Manager at Sutton Rose Care Home

Thank you so much for your kind words and five-star review. Your husband is a much-loved resident of Sutton Rose, and I am delighted to hear that you feel just as much part of our family too. I will be sure to share your feedback with all the team, and I know this will mean a lot to them all.


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Review from Kevin P (Nephew of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle gets the care he deserves at his time of life, the care is good during the day, cannot comment on care at night as not visited in the evening. Food is to a good standard, as is cleanliness of all areas, the activities are good if you want to use them. Staff are very nice and always available
if you have any questions, nurse is on call 24/7 if needed and they do their best to make residents comfortable.

Reply from Eva Recio Dominguez, Home Manager at Sutton Rose Care Home

Thank you so much Kevin for the kind words and positive review of the care provided here at Sutton Rose. We are so proud of our team here and I will be sure to share your feedback with them all.


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Review from Marian M (Daughter of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended a dementia awareness talk at Sutton Rose this week (Nov 2023) by the dementia lead at MACC Care, who is advising MACC Care Homes on improving care for dementia residents. It was refreshing to listen to someone who is so inspirational and passionate about the care and improvement of the daily
lives of people living with this deteriorating condition. She stresses the importance of seeing the person behind the condition and that making small changes to the way they are treated can massively improve their quality of life. She is a huge asset to the MACC Care team and I look forward to her future talks for the families of residents with dementia. Thank you for caring about us as well.

Reply from Eva Recio Dominguez, Home Manager at Sutton Rose Care Home

Hello Marian, thank you so much for your kind words and taking the time to leave us such a glowing review. We are delighted to hear you found the session so beneficial and, as you said, the dementia lead is such an asset to MACC Care. We are very much looking forward to welcoming you all back for future sessions and I will ensure that your kind words are passed onto the dementia lead and the team. We look forward to seeing you soon.


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Review from R L (Sister of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister's experience of respite care at Sutton Rose has been very positive. She has been very well looked after and supported in her recovery from illness. The carers have all been kind, thoughtful and encouraging - helping her be more independent and able to return to living at her own home. Sutton
Rose is a very well-managed care home.

Reply from Eva Recio Dominguez, Manager at Sutton Rose Care Home

Thank you for taking the time posting such lovely comments. The team were ever so pleased to have the opportunity to assist your sister.


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Review from Carole E (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank all staff and management for their care and understanding with Mum at Sutton Rose Care Home. Mum lost her husband of 72 years last December and the move to Sutton Rose was initially a very difficult time for Mum and the whole family. Mum seems to be more settled now she has moved
to the ground floor and appears to be in a happier place. The extra assistance at meal times is very much appreciated. Mum's eyesight is very poor and she suffers from Macular Degeneration therefore her vision is extremely limited now.

Reply from Eva Recio Dominguez, Manager at Sutton Rose Care Home

Thank you very much for taking the time to provide your feedback, we will be sharing your kind comments with the wider team.


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Review from Carole H (Wife of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are excellent, very kind and caring. Always greeted with a smile and look after my husband very well. Very pleased with the care. Thank you.

Reply from Eva Recio Dominguez, Manager at Sutton Rose Care Home

Thank you so much for taking the time to complete a review of Sutton Rose Care Home. The team will certainly love to hear such positive comments.


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Review from G C (Son of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Sutton Rose for five months now and has really settled in. She is well cared for, both medically and personally, and her many medications are well managed. Her health has improved due to her improved nutrition and she's even put on weight.
The staff are friendly, helpful and knowledgeable
about the residents and their needs. A varied range of activities are provided and the surroundings, both inside and outside, are beautifully maintained. Finally, the bistro is a lovely venue for residents and visitors.

Reply from Eva Recio Dominguez, Manager at Sutton Rose Care Home

Thank you so much for taking the time to provide your review of Sutton Rose. The team will be delighted to hear such positive comments.


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Review from Maria W (Daughter of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed for a week's respite. He has dementia. We were kept informed of his health and welfare throughout. When we called daily, we were given a detailed update. Records of his food and fluid intake were kept. We were notified of any concerns. Staff were friendly and knowledgeable. He was treated
with kindness and compassion. We will definitely use Sutton Rose again. Thank you.

Reply from Eva Recio Dominguez, Manager at Sutton Rose Care Home

Thank you so much for taking the time to provide your feedback. We are delighted to hear that you would be happy for your father to stay at Sutton Rose Care Home again.


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Review from Craig W (Son of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have got to know the whole team over the past 12 months, from the cleaners, carers, and middle management to the director lever and even the people who work in the cafe. They are all very welcoming and can't do enough for you. I would strongly recommend this home to anyone.
I would personally like
to thank the whole team for all their efforts.
5-star rating!

Reply from Eva Recio Dominguez, Manager at Sutton Rose Care Home

Thank you very much for taking the time to complete this review. The whole team will be delighted to hear your positive comments.


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Review from J S (Daughter of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was moved from Hospital to Sutton Rose for assessment. She arrived in a poor state after three weeks in the hospital, confused, distressed, dehydrated and malnourished.
The personal care Mum received at Sutton Rose from the whole team over her six-week stay has enabled Mum to return to her own
home. It is evident the staff care about their resident's well-being.
As a family, if Mum had needed long-term residential care, then we would have been very happy for her to remain at the home.

Reply from Eva Recio Dominguez, Manager at Sutton Rose Care Home

Thank you so much for your review. It was delightful to be able to help and see the positive impact your mum's stay at Sutton Rose had. We will make sure to pass on your comments to our team.


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Review from D M (Husband of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall, my wife had an ok experience.
The biggest problem is that the home is understaffed. Many of the staff were excellent, and the manager was very good.

Reply from Eva Recio Dominguez, Manager at Sutton Rose Care Home

Thank you very much for taking the time to complete a review. I am sorry that you felt that we were understaffed at the time of your wife's respite stay. We continuously review our staffing levels and skills mix in accordance with our resident's dependency levels and occupancy. Please kindly contact us at info@macccare.co.uk if you would like to discuss any further.


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Review from A P (Daughter of Resident) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with Sutton Rose Care Home. The staff are friendly, helpful, polite, considerate and go the extra mile. It is a comfort to know that my mum is safe and in such a lovely home and is well looked after. It is a pleasure to visit the home.

Reply from Eva Recio Dominguez, Manager at Sutton Rose Care Home

Thank you for taking the time to submit your review. We will be sure to pass your kind comments on to all the team.


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Review from Karen W (Friend of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The coupe I looked after came into Sutton Rose in November and was looked after very well. I was happy with the care they received until they both passed.

Reply from Eva Recio Dominguez, Manager at Sutton Rose Care Home

Thank you very much for your review; we will pass your kind comments on to our team.


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Review from Susan R (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. The staff, both nursing, housekeeping and management show utter dedication to the residents. The staff are friendly, kind and caring not only to the residents but also to friends and relatives visiting; it's a pleasure to visit the care home. The residents are treated with dignity
at all times. Wonderful care and wonderful people working there. Thank you for the peace of mind of knowing our loved ones are being looked after in such a lovely place.

Reply from Eva Recio Dominguez, Manager at Sutton Rose Care Home

Thank you so much for your lovely words; they will be shared with all the team. Your feedback is greatly appreciated.


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Current Review Score: 9.8 (9.762)

Overview of Review Score

The Review Score of 9.8 (9.762) out of 10 for Sutton Rose Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.762 for Sutton Rose Care Home is calculated as follows: ( (341 Excellents x 5) + (74 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 428 Ratings = 4.762

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sutton Rose Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Aug 2021

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (4)

Rochelle

Rochelle Hart

Job Title: Catering Manager

Joined: 2020

I have been a chef for seven years and have worked in Australia and America. Having worked in Restaurants and Hotels all of my careers, being a care home chef was never something I’d really thought about until an opportunity arose during Covid. I started off as Head Chef of the care home but now I oversee the catering operation and manage our onsite public Bistro. Both aspects of my role are very rewarding and I love bringing our residents and the public together to create a safe community space.


Nicola

Nicola Middleton

Job Title: Home Receptionist

Joined: 2021

I have over 25 years of experience in the service industry. I joined Sutton Rose in July 2021. I love interacting with our residents and their families and friends.


Mark

Mark Vlademir Fusilero

Job Title: Clinical Lead

Joined: 2021

I have been a nurse for 12 years and I joined Macc care in 2021.


My role as Clinical Lead is to support our nurses to deliver a safe nursing practice and to ensure that our residents are receiving individualised care based on their care plan with privacy and dignity.


I am passionate about excellent and safe care, especially in the management and administration of medication.


I have been awarded 'employee of the month' in April 2022, Macc care's 'nurse of the year' in September 2022 and Sutton Rose's 'nurse of the year' in 2023.


Fiona

Fiona Dowler

Job Title: Senior Care Assistant

Joined: 2021

I have been at Sutton Rose Care Home since May 2021.


I have been in the care sector for 20 years and love my role as a senior care assistant.


I am a bubbly person and always try to make a difference in the lives of our residents.


I really enjoy dressing up in fancy dress and making everyone smile.