Sutton Rose Care Home

St Michaels Road, Boldmere, Sutton Coldfield B73 5SY
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9.8 56 Reviews
  • Sutton Rose Care Home, Sutton Coldfield
Sutton Rose Care Home is a luxury care home complete with state-of-the-art facilities to ensure that each resident is comfortable.

The home has been designed with careful attention to detail and provides a buzzing and varied activities hub where residents can live their lives to the full.

The home features a specialist dementia care area, day care facilities, a well-equipped gym, a cinema and a wellness suite.

Sutton Rose offers residential care, nursing care, dementia care, as well as respite care.

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Care Provided by Sutton Rose Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Marie Accison (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (85)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (85)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Sutton Rose Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £1,500
    • Self-Funded Residential Dementia Care £1,450 – £1,500
    • Self-Funded Nursing Care £1,450 – £1,500
    • Self-Funded Nursing Dementia Care £1,450 – £1,500
    • RESPITE Self-Funded Residential Care £1,450 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,500
    • RESPITE Self-Funded Nursing Care £1,450 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,450 – £1,500

  • Nursing fees is the cost as quoted plus FNC. Sundry items such as hairdressing and beauty therapies, chiropody, dentistry, private prescriptions, dry cleaning, toiletries, etc, are not included in our weekly fee. Fees include all personal and nursing care, accommodation, food, drinks, snacks, laundry, bed linen & towels, in-house activities and utilities.
  • (these prices are only a guideline, please contact Sutton Rose Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Sutton Rose Care Home Reviews (56)

Total of 56, showing 41-56
9.8

Sutton Rose Care Home has a Review Score of 9.8 (9.795) out of 10, based on 38 reviews in the last 2 years. Over all time Sutton Rose Care Home has 56 reviews.

Overall Experience

  • 48
  • 6
  • 2
  • 0
  • 0

Date Published

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Review from A P (Daughter of Resident) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with Sutton Rose Care Home. The staff are friendly, helpful, polite, considerate and go the extra mile. It is a comfort to know that my mum is safe and in such a lovely home and is well looked after. It is a pleasure to visit the home.

Reply from Eva Recio Dominguez, Manager at Sutton Rose Care Home

Thank you for taking the time to submit your review. We will be sure to pass your kind comments on to all the team.


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Review from Karen W (Friend of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The coupe I looked after came into Sutton Rose in November and was looked after very well. I was happy with the care they received until they both passed.

Reply from Eva Recio Dominguez, Manager at Sutton Rose Care Home

Thank you very much for your review; we will pass your kind comments on to our team.


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Review from Susan R (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. The staff, both nursing, housekeeping and management show utter dedication to the residents. The staff are friendly, kind and caring not only to the residents but also to friends and relatives visiting; it's a pleasure to visit the care home. The residents are treated with dignity
at all times. Wonderful care and wonderful people working there. Thank you for the peace of mind of knowing our loved ones are being looked after in such a lovely place.

Reply from Eva Recio Dominguez, Manager at Sutton Rose Care Home

Thank you so much for your lovely words; they will be shared with all the team. Your feedback is greatly appreciated.


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Review from Rita H (Cousin of Resident) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities. Friendly caring staff. Residents kept very clean. Staff very attentive. Happy atmosphere

Reply from Eva Recio Dominguez, Manager at Sutton Rose Care Home

Thank you so much for offering your feedback and your kind comments.


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Review from N M (Cousin of Resident) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the best care home I have ever been into, everything about it is above and beyond. I haven't got a bad word to say, nothing tops the quality, care and respect from the all-round staff, every department, nurses, carers, housekeepers, doctors, social workers, maintenance, kitchen staff, managers,
reception staff, office staff, gardener, bistro and everyone who works in there, laundry staff, all entertainments and services provided. What a lovely place for anyone who needs care. Perfect, very well kept, very clean, well organised, service users, wonderful, so clean and tidy.

Reply from Eva Recio Dominguez, Manager at Sutton Rose Care Home

Thank you so much for your review and kind comments. All our team will be delighted to receive such great feedback.


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Review from A C (Friend of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visited I found the staff to be extremely helpful and courteous. My friend's room was spotless and great care was taken with her personal hygiene. Unfortunately, my friend's condition meant that she was unable to take advantage of the many facilities that Sutton Rose Care Home has to offer.

Reply from Eva Recio Dominguez, Manager at Sutton Rose Care Home

Thank you so much for your kind comments! We take pride in ensuring the highest standards of cleanliness and meeting residents' needs. It is wonderful to know that our standards met your expectations.


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Review from M B (Son of Resident) published on 17 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Sutton Rose in May 22, suffering from the final stages of Alzheimer's and from having a fall at home. From spending three weeks in the hospital from the fall to coming out looking terribly malnourished and painfully thin, the turnaround in his condition was amazing when he went into
the home. He went in with the thought of us moving closer to home, as it was nearly a 3-hour round trip for us. It became apparent from looking at other care homes and the way my dad was cared for that he would be better off staying at Sutton Rose. I can't thank the staff and nurses enough for the care, compassion, dignity and love they showed towards my father, and it certainly put our minds at ease with not being able to go all the time. I can't think of a better surrounding for him to of been in. He loved watching films in the cinema and holding court in his own way with the staff and residents, and I always knew he was in caring hands when we left him.

Reply from Eva Recio Dominguez, Manager at Sutton Rose Care Home

Thank you so much for your lovely words and the amazing, personalized thank you card, which really melted our hearts! Reading words like this and knowing that we can make such a difference makes our day, and we will be sure to pass it on to all the team.


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Review from Anthony H (Friend of Resident) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is severely disabled through the effects of a bleed in the brain, and so he is highly dependent on the help he receives from carers and the nursing staff at Sutton Rose.
This is an excellent modern facility that caters for all the needs of older residents as well as partially abled and disabled
residents. With extremely helpful and caring staff, there is a light, friendly atmosphere throughout the complex, which has very pleasant outdoor gardens with wheelchair-friendly access. It is difficult to make any suggestions that would result in improvements.

Reply from Eva Recio Dominguez, Manager at Sutton Rose Care Home

Thank you so much for taking the time to complete a review to share your experience. We value your feedback, and I am sure it will be of great help to other friends and families looking for a place where their loved ones can receive the highest standards of care and other services.


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Review from Caroline N (Daughter of Resident) published on 3 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel it is very difficult for an elderly person to come to terms with having to go into a care home, but the main emotional requirement they need is care, compassion, respect, understanding, and to feel loved. This does take time, but you do hope this is something that happens with time. This has
happened at this care home, after a period of time, but communication can be an issue.

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Review from Courtney B (Friend of Resident) published on 29 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An old family friend is a resident at Sutton Rose, and although they would rather be living independently at home, they require 24-hour nursing care. My friend loves living at Sutton Rose and thinks it's a home from home. The staff are friendly and interact well with the residents and visitors. The
food is delicious, and we often visit the attached Bistro for lunch when visiting. Such a great addition to have at a care home! The nurses keep the family updated, and we all feel happy knowing he is being cared for in such beautiful clean surroundings. It is the type of home that you would be happy for your own parents to live in.

Reply from Eva Recio Dominguez, Manager at Sutton Rose Care Home

Thank you so much for sharing your views with us. Having to make the decision to live in a care home can be quite daunting; it is so reassuring that we are able to create a home from home for our residents and that friends and family can enjoy the visits and the Bistro making a more naturally social environment.


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Review from V U (Daughter of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and helpful to me and my family. We love being able to take Mom to the bistro, which she loves, even if it is just for a chat and coffee.

Reply from Eva Recio Dominguez, Manager at Sutton Rose Care Home

Thank you for your review. We really are grateful to have our wonderful Bistro on-site to help keep social life and community integration and the lovely coffee and food!


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Review from B W (Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the 10-months I have been here, my care and treatment have been first class. Food choice very good, staff very good, always ready to help.

Reply from Eva Recio Dominguez, Manager at Sutton Rose Care Home

Thank you for your review and for your contributions to our monthly newsletter. It is great to hear your experiences as a resident, and we look forwards to your next blog!


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Review from Melanie B (Daughter of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Sutton Rose from the hospital and was sadly there for just 8-weeks. The care she received was excellent. All the staff are very kind and took the time to get to know her. The rooms are excellent and very clean. The food is lovely. She was treated with respect and dignity throughout.
From the management, reception staff, nursing and housekeeping and carers, she received loving care.

Reply from Eva Recio Dominguez, Manager at Sutton Rose Care Home

Thank you for providing feedback on your mum's experience at Sutton Rose; it was our pleasure to be able to look after her and how lovely that she could reconnect with an old friend during her time here as well. She is greatly missed, and we would love to keep in touch.


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Review from Dawn C (Sister of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a pleasure to visit my brother at Sutton Rose. The staff could not be more welcoming, the premises are spotless, and the care my brother receives is second to none.

Reply from Eva Recio Dominguez, Manager at Sutton Rose Care Home

Thank you very much for taking the time to share your experience. I will make sure to pass your comments to our team, who will be delighted to hear about your positive feedback.


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Review from Donna C (Sister of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has received excellent care and attention from the whole team at Sutton Rose. The food served is first class quality and is presented beautifully even when it needs to be pureed. He enjoys the cinema and gym there. The public bistro connected to Sutton Rose is a wonderful place for residents
where they can meet family and friends and the staff there are also excellent. The social events are also excellent and they always have live entertainment. The bedrooms are a brilliant design and the whole place is like a 5-star hotel. We always know at the end of every visit when we walk away that we are leaving our brother in good caring hands.

Reply from Eva Recio Dominguez, Manager at Sutton Rose Care Home

Thank you so much for taking the time to share your experience. We are so happy that we have exceeded your expectations. It is wonderful to have your brother and all his extended family at Sutton Rose.


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Review from Martyn B (Brother of Resident) published on 5 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first meeting with the manager, we knew this was the place we wanted our brother to be in. Nothing was too much trouble, and the professional attitude of all the staff was exceptional. Plus, you felt straight away that they would do everything in their power to make him comfortable. Any queries
we had, have been dealt with straight away. The other big factor is apart from them being professional in their jobs, they have taken time to get to know us on a personal level and for us to get to know them on a personal level. So impressed with Sutton Rose Care Home.

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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Sutton Rose Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Sutton Rose Care Home is calculated as follows: ( (360 Excellents x 5) + (70 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 439 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sutton Rose Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Aug 2021

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (4)

Rochelle

Rochelle Hart

Job Title: Catering Manager

Joined: 2020

I have been a chef for seven years and have worked in Australia and America. Having worked in Restaurants and Hotels all of my careers, being a care home chef was never something I’d really thought about until an opportunity arose during Covid. I started off as Head Chef of the care home but now I oversee the catering operation and manage our onsite public Bistro. Both aspects of my role are very rewarding and I love bringing our residents and the public together to create a safe community space.


Nicola

Nicola Middleton

Job Title: Home Receptionist

Joined: 2021

I have over 25 years of experience in the service industry. I joined Sutton Rose in July 2021. I love interacting with our residents and their families and friends.


Mark

Mark Vlademir Fusilero

Job Title: Clinical Lead

Joined: 2021

I have been a nurse for 12 years and I joined Macc care in 2021.


My role as Clinical Lead is to support our nurses to deliver a safe nursing practice and to ensure that our residents are receiving individualised care based on their care plan with privacy and dignity.


I am passionate about excellent and safe care, especially in the management and administration of medication.


I have been awarded 'employee of the month' in April 2022, Macc care's 'nurse of the year' in September 2022 and Sutton Rose's 'nurse of the year' in 2023.


Fiona

Fiona Dowler

Job Title: Senior Care Assistant

Joined: 2021

I have been at Sutton Rose Care Home since May 2021.


I have been in the care sector for 20 years and love my role as a senior care assistant.


I am a bubbly person and always try to make a difference in the lives of our residents.


I really enjoy dressing up in fancy dress and making everyone smile.