Royal Windsor

199 Harlaxton Road, Grantham NG31 7AG
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Top 20 carehome certificate
10 45 Reviews
  • Royal Windsor, Grantham
Royal Windsor is a 5 star warm, welcoming and inviting residence providing all the luxury and comforts of home. You can be sure that the very highest standards of health care is always on hand, often discreetly in the background. Care needs are pre-assessed in advance to ascertain individuals health care needs and abilities so that each person’s care is individually tailored.

Residents can enjoy the vibrant atmosphere and take part in all the daily lifestyle activity choices available, to ensure all will get the very most out of every day. At night, residents are able to retire to the warmth and comfort of the beautiful bedroom suites; secure that the trained and experienced care team will have discreetly planned for night care needs to be attended, in the complete privacy of their own room.

Royal Windsor is located in the former grounds of the Magistrate’s Court in Grantham, Lincolnshire. The home is close to local transport links and just half a mile from Grantham High Street with 68 spacious bedrooms all with en suite wet rooms.

Royal Windsor has two floors of accommodation.

Newton Suite
Situated on the ground floor, Newton Suite has been designed for individuals wishing to make a lifestyle choice. Providing a variety of rooms to maintain as much independence for as long as possible, while offering an opportunity for people to live safely and independently enjoying like-minded company, secure in the knowledge that there is 24 hour care and support on hand if needed.

Belvoir Suite
This floor has well equipped facilities to accommodate all residents as well as people with high levels of health and personal care needs. The memory impairment facility provides accommodation that has been tastefully and sympathetically designed to offer a safe, secure and stimulating environment for people who may have varying degrees of memory impairment.

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Care Provided by Royal Windsor

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kelly Barton (Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Last Refurbishment: 2021
    • Number of floors: 1

Funding & Fees Guide for Royal Windsor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,403 – £1,606
    • Self-Funded Residential Dementia Care £1,403 – £1,606
    • RESPITE Self-Funded Residential Care £1,403 – £1,606
    • RESPITE Self-Funded Residential Dementia Care £1,403 – £1,606

  • Our weekly fees do not include hairdressing or chiropody visits.


    (Please note that the prices displayed on this profile are only a guideline of care fees at this home, please contact Royal Windsor on 01476 855799 to discuss care fees for your requirements.)
  • (these prices are only a guideline, please contact Royal Windsor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-Site Parking


Royal Windsor Reviews (45)

Total of 45, showing 1-20
10

Royal Windsor has a Review Score of 10 (9.952) out of 10, based on 14 reviews in the last 2 years. Over all time Royal Windsor has 45 reviews.

Overall Experience

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Review from B R (Daughter of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Royal Windsor for over a year. One thing I notice is the caring staff seem to change a lot. I am sure if you paid a higher wage, you would retain staff and as my mum has dementia, it must be hard for her to understand. It's a very demanding role and I appreciate all the care they provide
for my mum.

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Review from C M (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Royal Windsor staff, from the cleaners, carers, office staff, kitchen, and management, have gone above and beyond to support my Father. I am, for the first time in a very long time, able to relax knowing he is being cared for to a better standard than I could do myself. We consider ourselves very lucky
to have found Royal Windsor.

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Review from Roger A (Nephew of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident in the Royal Windsor for six months. When I looked for a Care Home in June last year I was very impressed with the modern spacious rooms, the wide airy corridors, the lounges, and other facilities. But most of all the promise of 24/7 care for my aunt. After six months I am
even more impressed. The staff are very attentive and quick to give support, the food is excellent and the daily activities provide many opportunities for social interaction. I highly recommend the Royal Windsor.

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Review from Elaine W (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been a resident at Royal Windsor since April 2024. Royal Windsor is not only spotlessly clean and well-appointed but operates as one big, happy family. My mom is very well cared for and treated with respect. All the staff from the management through to housekeeping operate with their resident's
best interests at heart. They are kind, helpful, jolly, dedicated, and above all understanding and accommodating. The care staff are well-trained and patient and take their time. Mom is not rushed, she feels understood and has been allowed the space to build up that all-important trust. The standard of food and its service is excellent. The activities offered are second to none, with two designated activity coordinators offering inclusive, well-thought-through activities every morning and afternoon in a relaxed Bistro setting. From arts and crafts to singing and dancing it all goes on here.
I happily leave my mom after a visit knowing that we are all in very safe hands.

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Review from V R (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Putting Mum in care is one of the hardest things we have had to do as a family as we said we never would when Dad past. It was the worst Christmas we had truly experienced as a family but I have my own health issues and my sister lives too far away. Mum had a fall and I have struggled to care for her.
When we went into the Royal Windsor it was like a weight had been lifted from start to Mum moving I didn't realise it could be so easy. We looked round a few that seemed nice enough but this one had a feel I cannot explain. Everyone, even the other people that live there, are just lovely. We have been so worried how Mum would take, well, she shocked us all. She loves it and it really has taken the weight off. I'd give it 10 stars if I could.

Reply from Robyn McQuade, Business Manager at Royal Windsor

It has been our pleasure assisting you throughout your enquiry process. We do truly understand and are here to assist every step of the way to try to make it as simple as it possibly can be. We are delighted that Mum has settled in so well. We thank you for kindly taking the time to write this review for our lovely home. From the entire team at Royal Windsor - Thank you.


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Review from Jamie K (Friend of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been at Royal Windsor quite some time now he absolutely loves it there and I can see why. I've not had many dealings with care homes but this is like a hotel but with a home from home feel. My wife and I have been treated so well every time we visit. We see how well he is cared for and
nothing seems to be too much trouble. If this place is still available when I am older, I would have no issues in signing myself in. I can't recommend this home enough it really changed our view on what a care home is.

Reply from Robyn McQuade, Business Manager at Royal Windsor

We the entire Royal Windsor team are very grateful that you have taken the time to write this very kind review of our care home. The team work very hard to maintain high standards of both the care and surroundings so are delighted by your words of your recommendation.


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Review from Dorothy J (Sister of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and sister-in-law have been residents in the Royal Windsor since March 2024. My siblings and I are grateful for the comfort and care our relatives receive and for the friendliness that we as their relatives also experience when visiting or otherwise contacting the home. I have no hesitation
in recommending the Royal Windsor to anyone looking for residential care for their relatives.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

We thank you for your lovely review of our home. We do truly appreciate your recommendation and kind words. It is our pleasure to be able to accommodate your brother, his wife and your family as part of our extended Royal Windsor family.


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Review from E S (Daughter of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently had two weeks of respite and thoroughly enjoyed himself.
In his words "it was like staying at a 5-star hotel!"
From the beautiful welcoming environment, quality of furnishings and decor, to the attentive, kind and supportive staff, excellent meals, entertainment/ activities and
other residents to spend time with.
It was truly an all-inclusive stay! It was well worth the money spent to see our father leave like 'his old self' again.
So much so he is looking to return again in the future.

Reply from Robyn McQuade, Business Manager at Royal Windsor

We are thoroughly pleased Dad enjoyed his stay with ourselves and that he left as his old self again. We would welcome him back with open arms. From the entire team at Royal Windsor we thank you for your review it truly does mean a lot.


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Review from K G (Friend of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Royal Windsor is an outstanding residential home. It is welcoming, there is always a friendly atmosphere throughout. The rooms are light and airy and clean, feeling very luxurious. The staff demonstrate a high level of emotional warmth, care and support to the residents and meet their individual
needs with understanding, compassion and dignity, going above and beyond. The activities staff promote an inclusive environment for all residents and nothing is too much trouble in catering for each person's needs, a full programme of diverse activities is always available, along with a smile and plenty of encouragement and family and friends are always welcome to join in. The administration staff are very professional and excellent in dealing with any queries, they are extremely supportive with any issues that need addressing. I highly recommend Royal Windsor Care Home as it feels 'home from home'.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

Thank you so much for your remarkable review. We, as a team, cannot thank you enough for the amazing comments. It has been our pleasure to welcome you and your loved one to our extended Royal Windsor Family.


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Review from R B (Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I absolutely love living here, I can't fault it at all. Clean. Food is good, we always have a choice. All staff and also other residents are friendly. Happy with my decision to move here. They let me use the puzzle table as I love doing jigsaws.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

The entire team at Royal Windsor thank you for your kind review. We are so pleased you enjoy residing with us. It is truly our pleasure to have you here and you are a big part of our Royal Windsor Family.


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Review from Lara E (Daughter of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn’t recommend Royal Windsor highly enough - all the staff are very friendly, caring and attentive, always a friendly atmosphere.
The accommodation is so clean and inviting, with a full range of activities for residents. A*.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

We thank you for your lovely review of our home. We do truly appreciate your recommendation and kind words. We are so happy to have provided you with peace of mind after your tour prior to Mum moving in.


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Review from Elizabeth D (Respite Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I booked into the Royal Windsor for two weeks respite to follow a hip operation. I found the activities, bedroom, communal lounges, etc. Very well provided, with comfortable furniture etc. The staff were very kind, really helpful and would go the extra mile to please. The chef and his staff dealt with
my lactose-intolerant diet very well. The activities staff were very enthusiastic. Very heartwarming to see. Management is very professional. So good all-round - I stayed another week!

Reply from Robyn McQuade, Business Administrator at Royal Windsor

The entire team at Royal Windsor, thank you for your kind review. We are so pleased you enjoyed your stay with us and that it exceeded your expectations so much that you booked another week. It was our pleasure to meet and look after you post-operation.


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Review from V T (Daughter of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My whole family cannot praise this wonderful care home enough. The love and care shown to my mother, who lives with dementia, is outstanding. We are so grateful for the peace of mind they have given us. The home itself is beautiful and everyone who works there is a credit to their profession.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

Thank you for your kind words as we pride ourselves on our high standards of care to match the high quality surroundings we at Royal Windsor provide. So we thank you ever so much for your wonderful review it means a lot to the team. Looking after your mum is truly our pleasure we are so glad to have given you that peace of mind you all deserve.


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Review from Jennifer O (Sister of Resident) published on 21 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impression was the excellent car park, easily accessible with wide bays. Excellent and prompt, secure access welcome by intercom.
Initial reaction was that I was in an exceptionally lovely hotel. Escorted to my sister's room by a lovely and helpful lady. My sister's room was lovely, light and
airy. Best of all was my sister's happiness and contentment following her operation - you can't put a price on that! Manager was professional, helpful and approachable - even offered me tea and cake. Well done!

Reply from Robyn McQuade, Business Administrator at Royal Windsor

We thank you for your lovely review. It was our pleasure to look after your sister following her operation. The Royal Windsor team enjoyed meeting you both and you know where we are if we are needed in the future.


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Review from Y C (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum sadly passed away in Royal Windsor; she had been a resident for just over a year during which time the staff have been absolutely phenomenal. My mum was a proud lady and she was treated with respect, dignity and friendliness by everyone. All the staff genuinely care about the residents and also
family; they go beyond their duty as 'a job' and it is a 'home from home'. I thank them so much for caring for my precious mum.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

From the entire Team at Royal Windsor we are very grateful for these kind words. We can only thank you for choosing us to care for your precious mum on your behalf.


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Review from Clare G (Niece of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care my aunt received whilst living at the Royal Windsor for 5 months. It is a warm and welcoming care home. Numerous activities are available and my aunt enjoyed joining in and making new friends. Bedrooms are well appointed allowing for privacy and dignity for personal care.
The care is first class. Staff are very experienced, supportive, kind and respectful. My aunt felt very safe, happy and loved. I can not praise the home highly enough.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

Thank you so much for your lovely review. We, as a team, cannot thank you enough for the lovely comments. It has been our pleasure having your aunt here and welcoming you as a family to our Royal Windsor Family.


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Review from S O (Daughter of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care that my dad and his wife are both receiving at Royal Windsor. Everything about it is first class, all the staff are attentive, welcoming and supportive and nothing seems too much trouble for anyone. My dad is immobile and his wife suffers from dementia so there are certain
challenges presented on a daily basis, all the care staff attend to their needs with dignity and compassion, I cannot praise them highly enough. The interior of the home itself is also immaculate and decorated to an incredibly high standard. I would highly recommend Royal Windsor to anyone.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

Thank you so much for your lovely review. It truly has been our pleasure welcoming both your dad and his wife to our Royal Windsor family. Dad's larger than life character has not gone unmissed and our team truly do adore the laughs they have with him. Thank you again for taking the time to review our beautiful home and our care, it is much appreciated.


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Review from Amanda C (Daughter of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has now been in Royal Windsor for several months. The care is impeccable, every requirement is catered for, no limitations should a request be made. The nursing staff, care assistants etc are incredibly kind, considerate, thoughtful and loving, all have a great sense of humour and engage with
my father well. No demand is too great and is favourably considered, at all levels. The food is exquisite and plentiful and is available at all times should the residents be peckish. The idea of coffee, tea and cakes etc, which are available at all times, makes the residents feel they are at home. The medical attention is second to none, my father's medical requirements are quite extensive and he is truly well cared for on all levels. I would like to take this opportunity to thank all staff for the kind attention, respect and love they have shown towards my father.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

We cannot thank you enough for your wonderful review of our lovely home. It is our pleasure to welcome your dad and all of your family to our ever growing Royal Windsor family. We will pass your thanks on to the team at our morning meetings as this feedback lifts moral and shows the team that their hard work and commitment to looking after all in our care does not go unmissed. Thank you again for taking the time to review our service.


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Review from F C (Son-in-law of Resident) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Great home but too expensive. The home is excellent and the staff are first class. Activities are below par and the charges are ridiculous. The food and rooms are superb. The outside is not looked after very well but the inside is good.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

Thank you for your review we do appreciate all feedback. Prior to opening The Royal Windsor, we undertook a review of the prices in the local area to ensure our costs remained competitive for the level of care we pride ourselves in delivering to the residents within our care. These are continuously reviewed to ensure we deliver value for money. Whilst we encourage residents to participate in a wide range of activities that we deliver it does come down to individual choice and we cannot force anyone to get involved.


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Review from Paul S (Partner of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff at the care home very friendly and helpful. Their care and consideration of my partner's mother has reassured me that she is in very good hands. As we live in New Zealand it is very important to us that we don't have to worry about her.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

Thank you ever so much for your kind review. It means so much to us all here at Royal Winsor. Especially knowing that we have impressed you all the way from NZ. We look forward to your next visit.


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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Royal Windsor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Royal Windsor is calculated as follows: ( (161 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 168 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Royal Windsor is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (4)

Kerrie

Kerrie Page

Job Title: Unit Manager

Joined: 2021

Hi, my name is Kerrie, I am one of the Unit Managers here at Royal Windsor Grantham. My main role is to ensure that safe, person-centred care is delivered to a high standard to each one of our residents within our care. I look forward to welcoming you into our stunning 5-star home


Susan

Susan Hanson

Job Title: Activities Co-Ordinator

Joined: 2022

Hi, my name is Susan, I am the Activities Co-Ordinator here at Royal Windsor Grantham. I bring with me a wealth of knowledge and experience within the care sector.


My main role here is to fulfil and enrich the lives of each resident by getting to know them individually and conducting a wide range of activities from interactive games/quizzes to individual pamper sessions and event organisation.


Lorraine

Lorraine Hassall

Job Title: Housekeeper

Joined: 2021

H, my name is Lorraine, I am the Housekeeper here at Royal Windsor Grantham. I have over 12 years of experience in the domestic side of care homes. My team and I go above and beyond the usual housekeeping duties to ensure that our home is kept to an extremely high standard at all times here at the Royal Windsor.


Tony

Tony Jackson

Job Title: Maintenance Manager

Joined: 2021

Hi, my name is Tony, I am the Maintenance Manager here at Royal Windsor Grantham. I have worked in care homes for many years and I can say this one is the likeness of a 5-star hotel and it is my job to keep it that way. To ensure all Health and Safety checks are done. I also like to help the residents personalise their rooms to ensure they are comfortable. I like to keep on top of my maintenance checks to ensure the home is running at its best.


Frequently Asked Questions about Royal Windsor

What types of Care is Royal Windsor registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Royal Windsor provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Royal Windsor have?

There are 68 Single Rooms.

What are the Facilities & Services at Royal Windsor?

Own Furniture if required, Lift, Wheelchair Access, Gardens, Bar/Café & Television point in own room are some of the Facilities & Services.

How far is Royal Windsor to the centre of Grantham?

0.5 mile(s) as the crow flies, distance by road may be significantly further.