Our weekly fees do not include hairdressing or chiropody visits.
(Please note that the prices displayed on this profile are only a guideline of care fees at this home, please contact Royal Windsor on 01476 855799 to discuss care fees for your requirements.)
On-Site Parking
Royal Windsor has a Review Score of 10 (9.952) out of 10, based on 14 reviews in the last 2 years. Over all time Royal Windsor has 45 reviews.
Review from B R (Daughter of Resident) published on 19 February 2025
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Review from C M (Daughter of Resident) published on 27 January 2025
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Review from Roger A (Nephew of Resident) published on 24 January 2025
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Review from Elaine W (Daughter of Resident) published on 23 January 2025
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Review from V R (Daughter of Resident) published on 23 January 2025
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Reply from Robyn McQuade, Business Manager at Royal Windsor
It has been our pleasure assisting you throughout your enquiry process. We do truly understand and are here to assist every step of the way to try to make it as simple as it possibly can be. We are delighted that Mum has settled in so well. We thank you for kindly taking the time to write this review for our lovely home. From the entire team at Royal Windsor - Thank you.
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Review from Jamie K (Friend of Resident) published on 22 January 2025
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Reply from Robyn McQuade, Business Manager at Royal Windsor
We the entire Royal Windsor team are very grateful that you have taken the time to write this very kind review of our care home. The team work very hard to maintain high standards of both the care and surroundings so are delighted by your words of your recommendation.
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Review from Dorothy J (Sister of Resident) published on 2 January 2025
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Reply from Robyn McQuade, Business Administrator at Royal Windsor
We thank you for your lovely review of our home. We do truly appreciate your recommendation and kind words. It is our pleasure to be able to accommodate your brother, his wife and your family as part of our extended Royal Windsor family.
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Review from E S (Daughter of Resident) published on 3 September 2024
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Reply from Robyn McQuade, Business Manager at Royal Windsor
We are thoroughly pleased Dad enjoyed his stay with ourselves and that he left as his old self again. We would welcome him back with open arms. From the entire team at Royal Windsor we thank you for your review it truly does mean a lot.
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Review from K G (Friend of Resident) published on 9 April 2024
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Reply from Robyn McQuade, Business Administrator at Royal Windsor
Thank you so much for your remarkable review. We, as a team, cannot thank you enough for the amazing comments. It has been our pleasure to welcome you and your loved one to our extended Royal Windsor Family.
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Review from R B (Resident) published on 13 March 2024
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Reply from Robyn McQuade, Business Administrator at Royal Windsor
The entire team at Royal Windsor thank you for your kind review. We are so pleased you enjoy residing with us. It is truly our pleasure to have you here and you are a big part of our Royal Windsor Family.
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Review from Lara E (Daughter of Resident) published on 13 February 2024
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Reply from Robyn McQuade, Business Administrator at Royal Windsor
We thank you for your lovely review of our home. We do truly appreciate your recommendation and kind words. We are so happy to have provided you with peace of mind after your tour prior to Mum moving in.
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Review from Elizabeth D (Respite Resident) published on 13 June 2023
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Reply from Robyn McQuade, Business Administrator at Royal Windsor
The entire team at Royal Windsor, thank you for your kind review. We are so pleased you enjoyed your stay with us and that it exceeded your expectations so much that you booked another week. It was our pleasure to meet and look after you post-operation.
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Review from V T (Daughter of Resident) published on 25 May 2023
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Reply from Robyn McQuade, Business Administrator at Royal Windsor
Thank you for your kind words as we pride ourselves on our high standards of care to match the high quality surroundings we at Royal Windsor provide. So we thank you ever so much for your wonderful review it means a lot to the team. Looking after your mum is truly our pleasure we are so glad to have given you that peace of mind you all deserve.
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Review from Jennifer O (Sister of Resident) published on 21 May 2023
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Reply from Robyn McQuade, Business Administrator at Royal Windsor
We thank you for your lovely review. It was our pleasure to look after your sister following her operation. The Royal Windsor team enjoyed meeting you both and you know where we are if we are needed in the future.
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Review from Y C (Daughter of Resident) published on 9 February 2023
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Reply from Robyn McQuade, Business Administrator at Royal Windsor
From the entire Team at Royal Windsor we are very grateful for these kind words. We can only thank you for choosing us to care for your precious mum on your behalf.
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Review from Clare G (Niece of Resident) published on 22 September 2022
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Reply from Robyn McQuade, Business Administrator at Royal Windsor
Thank you so much for your lovely review. We, as a team, cannot thank you enough for the lovely comments. It has been our pleasure having your aunt here and welcoming you as a family to our Royal Windsor Family.
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Review from S O (Daughter of Resident) published on 10 August 2022
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Reply from Robyn McQuade, Business Administrator at Royal Windsor
Thank you so much for your lovely review. It truly has been our pleasure welcoming both your dad and his wife to our Royal Windsor family. Dad's larger than life character has not gone unmissed and our team truly do adore the laughs they have with him. Thank you again for taking the time to review our beautiful home and our care, it is much appreciated.
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Review from Amanda C (Daughter of Resident) published on 10 August 2022
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Reply from Robyn McQuade, Business Administrator at Royal Windsor
We cannot thank you enough for your wonderful review of our lovely home. It is our pleasure to welcome your dad and all of your family to our ever growing Royal Windsor family. We will pass your thanks on to the team at our morning meetings as this feedback lifts moral and shows the team that their hard work and commitment to looking after all in our care does not go unmissed. Thank you again for taking the time to review our service.
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Review from F C (Son-in-law of Resident) published on 26 July 2022
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Reply from Robyn McQuade, Business Administrator at Royal Windsor
Thank you for your review we do appreciate all feedback. Prior to opening The Royal Windsor, we undertook a review of the prices in the local area to ensure our costs remained competitive for the level of care we pride ourselves in delivering to the residents within our care. These are continuously reviewed to ensure we deliver value for money. Whilst we encourage residents to participate in a wide range of activities that we deliver it does come down to individual choice and we cannot force anyone to get involved.
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Review from Paul S (Partner of Resident) published on 20 July 2022
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Reply from Robyn McQuade, Business Administrator at Royal Windsor
Thank you ever so much for your kind review. It means so much to us all here at Royal Winsor. Especially knowing that we have impressed you all the way from NZ. We look forward to your next visit.
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The Review Score of 10 (9.952) out of 10 for Royal Windsor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.952 for Royal Windsor is calculated as follows: ( (161 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 168 Ratings = 4.952
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Royal Windsor is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Unit Manager
Joined: 2021
Hi, my name is Kerrie, I am one of the Unit Managers here at Royal Windsor Grantham. My main role is to ensure that safe, person-centred care is delivered to a high standard to each one of our residents within our care. I look forward to welcoming you into our stunning 5-star home
Job Title: Activities Co-Ordinator
Joined: 2022
Hi, my name is Susan, I am the Activities Co-Ordinator here at Royal Windsor Grantham. I bring with me a wealth of knowledge and experience within the care sector.
My main role here is to fulfil and enrich the lives of each resident by getting to know them individually and conducting a wide range of activities from interactive games/quizzes to individual pamper sessions and event organisation.
Job Title: Housekeeper
Joined: 2021
H, my name is Lorraine, I am the Housekeeper here at Royal Windsor Grantham. I have over 12 years of experience in the domestic side of care homes. My team and I go above and beyond the usual housekeeping duties to ensure that our home is kept to an extremely high standard at all times here at the Royal Windsor.
Job Title: Maintenance Manager
Joined: 2021
Hi, my name is Tony, I am the Maintenance Manager here at Royal Windsor Grantham. I have worked in care homes for many years and I can say this one is the likeness of a 5-star hotel and it is my job to keep it that way. To ensure all Health and Safety checks are done. I also like to help the residents personalise their rooms to ensure they are comfortable. I like to keep on top of my maintenance checks to ensure the home is running at its best.