Royal Windsor

199 Harlaxton Road, Grantham NG31 7AG
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Top 20 carehome certificate
10 45 Reviews
  • Royal Windsor, Grantham
Royal Windsor is a 5 star warm, welcoming and inviting residence providing all the luxury and comforts of home. You can be sure that the very highest standards of health care is always on hand, often discreetly in the background. Care needs are pre-assessed in advance to ascertain individuals health care needs and abilities so that each person’s care is individually tailored.

Residents can enjoy the vibrant atmosphere and take part in all the daily lifestyle activity choices available, to ensure all will get the very most out of every day. At night, residents are able to retire to the warmth and comfort of the beautiful bedroom suites; secure that the trained and experienced care team will have discreetly planned for night care needs to be attended, in the complete privacy of their own room.

Royal Windsor is located in the former grounds of the Magistrate’s Court in Grantham, Lincolnshire. The home is close to local transport links and just half a mile from Grantham High Street with 68 spacious bedrooms all with en suite wet rooms.

Royal Windsor has two floors of accommodation.

Newton Suite
Situated on the ground floor, Newton Suite has been designed for individuals wishing to make a lifestyle choice. Providing a variety of rooms to maintain as much independence for as long as possible, while offering an opportunity for people to live safely and independently enjoying like-minded company, secure in the knowledge that there is 24 hour care and support on hand if needed.

Belvoir Suite
This floor has well equipped facilities to accommodate all residents as well as people with high levels of health and personal care needs. The memory impairment facility provides accommodation that has been tastefully and sympathetically designed to offer a safe, secure and stimulating environment for people who may have varying degrees of memory impairment.

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Care Provided by Royal Windsor

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kelly Barton (Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Last Refurbishment: 2021
    • Number of floors: 1

Funding & Fees Guide for Royal Windsor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,403 – £1,606
    • Self-Funded Residential Dementia Care £1,403 – £1,606
    • RESPITE Self-Funded Residential Care £1,403 – £1,606
    • RESPITE Self-Funded Residential Dementia Care £1,403 – £1,606

  • Our weekly fees do not include hairdressing or chiropody visits.


    (Please note that the prices displayed on this profile are only a guideline of care fees at this home, please contact Royal Windsor on 01476 855799 to discuss care fees for your requirements.)
  • (these prices are only a guideline, please contact Royal Windsor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-Site Parking


Royal Windsor Reviews (45)

Total of 45, showing 21-40
10

Royal Windsor has a Review Score of 10 (9.952) out of 10, based on 14 reviews in the last 2 years. Over all time Royal Windsor has 45 reviews.

Overall Experience

  • 42
  • 2
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Date Published

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Review from I M (Sister of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had an excellent experience in the home with regards to my brother. There have been a few little emergencies with his health and we are extremely pleased with how everything was dealt with. He is well settled and relaxed in Royal Windsor which means I can relax knowing all is well and taken
care of.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

We are truly very grateful for your kind review. It fills us with such joy reading your kind words and knowing you are more relaxed that we are looking after your brother. We love that you are all now a big part of our ever-growing family.


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Review from J H (Niece of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful for the care and support from the staff at Royal Windsor. they have welcomed my uncle and he is really enjoying the food, drink and facilities. When my uncle arrived he was underweight and poorly.
We are so happy that the food is wonderful and he has put on a healthy amount of
weight. Thank you to you all.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

We are truly very grateful for your kind review. We have loved welcoming your Uncle into our Royal Windsor family. It is truly our pleasure to look after him. We love that you are all now a big part of our ever-growing family.


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Review from Jackie C (Daughter of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at the care home since it opened in December 2021. As I live in New Zealand this was the first time I have visited her in her new home. It is the happiest I have seen mum in a long time. Royal Windsor is a wonderful care home with great facilities and caring professional staff. It is always
sad to say goodbye to mum but a least I know she is being well looked after. Thank you.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

Thank you so much for your lovely review, it truly does mean so much for us as a team to read that you have managed to have a bit more ease when saying "ill see you soon" to mum which I know was so hard. Mum is a big part of our home. We have loved welcoming each and every one of you to our ever growing Royal Windsor Family. Look forward to your next visit or video call.


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Review from M C (Daughter of Resident) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my mum's second period of respite at Royal Windsor. Like the first time the staff are very welcoming and supportive, nothing is too much trouble for them. It was not an easy decision for mum to go into a care home but the staff have helped us to make it considerably easier. Thank you.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

Thank you so much for your lovely comments we truly do appreciate your review. It has been a delight to welcome both you and mum back to Royal Windsor.


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Review from Charlotte S (Friend of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is having respite care while her family is on holiday. The care and attention that she is getting is excellent. The carers are attentive and kind and nothing is of any trouble, would recommend this care home to anyone.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

Thank you for your kind review. It has been a pleasure welcoming you and your friend into our beautiful home. We hope to see you both again.


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Review from A E (Friend of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They have always been very helpful and supportive and the facilities are first-class.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

Thank you for your kind review. It has been a pleasure welcoming you to our beautiful home.


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Review from J T (Niece of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my sincere thanks to Royal Windsor Lodge for the wonderful care my elderly aunt received whilst convalescing after a fall. All her needs were met in a thoroughly professional and caring manner and the staff couldn’t have been more kind and helpful. A truly lovely experience.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

We are very thankful for your kind review. It was our pleasure to have your Aunt stay with us. We do hope you visit again soon.


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Review from Philippa S (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad had a fall and hospital stay for about a month, he needs complete care, which we couldn’t provide satisfactorily at home. Since he moved into Royal Windsor in March, he’s much happier. Having Physio, as he wants to be able to walk again. All the staff are very friendly and attentive. He can do
things when he wants to, being on his computer, joining societies via videocall. Looking forward to his Birthday Party on Saturday. We have been able to furnish his room with everything he wants around him and for his comfort. Nothing was too much trouble when moving everything in.
My Mum has Dementia that had progressed very rapidly over the past year. My Dad who was her carer became unable to care for her anymore. We had Carers at home, but Mum wasn’t happy. They have both moved into Royal Windsor. The Carers are very good at helping Mum to keep her independence. We were able to furnish the room with Mum’s things so that she can keep her memories. We were able to replace the chair with hers that is electric and helps her get up if she needs it. As the Care home has only been open for a few months, it is slowly filling up and all the staff are very friendly, including all the new ones who are joining the team.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

Thank you so much for your lovely review. It is truly our pleasure to have Dad, Mum and yourselves as part of our ever-growing Royal Windsor family. We are happy that we have been meeting your expectations.


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Review from Heather T (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has always declared she would never go into a care home following a bad experience with my father’s care some years ago. Unfortunately she has recently been falling on a regular basis and asked me to arrange some respite care for her. After being shown round Royal Windsor I quickly decided
this was the very place for her to have a “holiday”. The very fact that it has the appearance of a high class hotel rather than a care home was a deciding factor. The decor is outstanding and the staff are just wonderful. Everyone is friendly but professional. I would have no hesitation in recommending Royal Windsor to anyone.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

Thank you for your kind review. It has been a pleasure having mum stay for her "holiday" here at Royal Windsor and even greater to have her extend her break with us.


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Review from C B (Friend of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend whilst staying at the Royal Windsor Care Home in Grantham. I felt the staff were very attentive during my visit here and the home itself wowed me with its stunning interior decor.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

Thank you so much for your kind review of our lovely home. It was our pleasure welcoming you. We hope that you visit one day again soon.


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Review from M A (Daughter of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum never wanted to go in to a home as they always had such a bad reputation, however this is not the case with Royal Windsor. Whilst I was on holiday the staff cared for mum and met exceeded all her needs. I know my mum can be quite challenging at the best of times.
The staff were friendly and helpful
from the onset and this continued throughout mum's stay. Mum is looking forward to me going on holiday again so she can go on her break.
Thank you to you all.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

Thank you for your kind review. It was a pleasure to have mum stay I'm sure she enjoyed her break as much as you did!. We so look forward to your next holiday so we can invite mum back to stay at the Royal Windsor.


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Review from B B (Daughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently spent a short period of respite at Royal Windsor which I can highly recommend. Everything about the home is excellent the rooms, facilities, food, activities and the staff are all kind, caring and attentive to my mother's needs. I would not hesitate in booking my mother in for further
respite in the future should the be required.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

Thank you ever so much for your kind review. It was really our pleasure to welcome both you and your mother into our Royal Windsor Family. Your mother very quickly adapted to joining in and helping others it was a pleasure to have her stay and she is very much welcome to return anytime.


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Review from Simon Nicholas S (Son of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 89 year old father had a fall last autumn, which necessitated a hospital stay and rehabilitation. When he had a further fall in February, we chose Royal Windsor, Grantham, for him to have intensive physio and rehabilitation. My father - who can be quite difficult to please, initially thought he would
like to stay at Royal Windsor forever, so good was the care. As that would mean being without my mother (for whom a residential setting would be totally inappropriate at the current time), he realised his stay was short term. The standard of care was excellent and the success of rehabilitation was considerable. My father was virtually immobile and very anxious over falling when he went into Royal Windsor. He now walks with his frame quite confidently and is much stronger and more positive. He also looks very much better in himself.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

Thank you so much for your review, it was truly our pleasure to welcome dad and the family into our Royal Windsor Family. You all are welcome to return anytime. What we welcome even more so are mum's cakes. The anniversary cake dad so kindly shared with us was delightful!


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Review from Geraldine G (Daughter of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the quality and professional behaviour of the staff as they are genuinely caring.
The facilities are fresh, well kept and state of the art. We were particularly impressed with the extra effort made by the staff to accommodate our mother's husband when he arrived after hours,
their evening meals were held for them, and the staff stayed on to insure he was settled in.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

Thank you so much for your lovely review Geraldine, It has truly been our pleasure welcoming your mother and all the family into our ever growing Royal Windsor Family.


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Review from Peter H (Friend of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Royal Windsor looks like a 5 star hotel and delivered and exception service to my friend whilst on respite care. I noted that nothing was too much trouble and the carers were very personal yet professional in there approach. My friend can't wait to stay again and if they could afford it stay permanent.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

Thank you for your kind comment Peter. We have loved welcoming you to visit your friend in our stunning home and do hope they and you return to visit in the near future.


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Review from Angela M (Daughter of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived from hospital in a very poorly state. After three weeks of very attentive and kind care she has made a remarkable recovery. Well enough to celebrate her 100th birthday on the 19th April. The chef and staff went the extra mile to create a wonderful tea party and arranged special visitors.
Thank you to all of you.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

Thank you we are ever so pleased we have been meeting your expectations. We have loved welcoming you all into our ever-growing Royal Windsor family. The party was our absolute pleasure.


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Review from Emily W (Granddaughter of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been absolutely fantastic. An absolute pleasure to be here and I'm so happy my granny is here with amazing support.

Reply from Robyn Mcquade, Business Administrator at Royal Windsor

Thank you we are ever so pleased we have been meeting your expectations.
We have loved welcoming your granny into our ever-growing Royal Windsor family.


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Review from Martin C (Son of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Royal Windsor has provided excellent service and kindness to my mother since her arrival following a hip operation five weeks ago. Today 19th April the Royal Windsor has provided a wonderful 100th Birthday celebration for mother including catering, cake and special greetings.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

Thank you we are ever so pleased. The party was our absolute pleasure.
We have loved welcoming mother and all your family into our ever-growing Royal Windsor family.


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Review from R H (Son of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home. Amazing staff who genuinely care for residents. Would highly recommend this home.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

Thank you, it has been our pleasure welcoming you all to our Royal Windsor family.


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Review from Neil C (Son of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is an amazing place, spacious and well decorated giving a feeling of home. Staff are very attentive, understanding, helpful and keen to ensure residents feel comfortable and relaxed. We have just had a 100th birthday event in the home and nothing was too much trouble for the staff to make
the event special.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

Thank you, Neil, it was our absolute pleasure to host such a lovely celebration for such a lovely remarkable lady. We have enjoyed welcoming you all to our Royal Windsor family.


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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Royal Windsor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Royal Windsor is calculated as follows: ( (161 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 168 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Royal Windsor is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (4)

Kerrie

Kerrie Page

Job Title: Unit Manager

Joined: 2021

Hi, my name is Kerrie, I am one of the Unit Managers here at Royal Windsor Grantham. My main role is to ensure that safe, person-centred care is delivered to a high standard to each one of our residents within our care. I look forward to welcoming you into our stunning 5-star home


Susan

Susan Hanson

Job Title: Activities Co-Ordinator

Joined: 2022

Hi, my name is Susan, I am the Activities Co-Ordinator here at Royal Windsor Grantham. I bring with me a wealth of knowledge and experience within the care sector.


My main role here is to fulfil and enrich the lives of each resident by getting to know them individually and conducting a wide range of activities from interactive games/quizzes to individual pamper sessions and event organisation.


Lorraine

Lorraine Hassall

Job Title: Housekeeper

Joined: 2021

H, my name is Lorraine, I am the Housekeeper here at Royal Windsor Grantham. I have over 12 years of experience in the domestic side of care homes. My team and I go above and beyond the usual housekeeping duties to ensure that our home is kept to an extremely high standard at all times here at the Royal Windsor.


Tony

Tony Jackson

Job Title: Maintenance Manager

Joined: 2021

Hi, my name is Tony, I am the Maintenance Manager here at Royal Windsor Grantham. I have worked in care homes for many years and I can say this one is the likeness of a 5-star hotel and it is my job to keep it that way. To ensure all Health and Safety checks are done. I also like to help the residents personalise their rooms to ensure they are comfortable. I like to keep on top of my maintenance checks to ensure the home is running at its best.