Royal Windsor

199 Harlaxton Road, Grantham NG31 7AG
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Top 20 carehome certificate
10 45 Reviews
  • Royal Windsor, Grantham
Royal Windsor is a 5 star warm, welcoming and inviting residence providing all the luxury and comforts of home. You can be sure that the very highest standards of health care is always on hand, often discreetly in the background. Care needs are pre-assessed in advance to ascertain individuals health care needs and abilities so that each person’s care is individually tailored.

Residents can enjoy the vibrant atmosphere and take part in all the daily lifestyle activity choices available, to ensure all will get the very most out of every day. At night, residents are able to retire to the warmth and comfort of the beautiful bedroom suites; secure that the trained and experienced care team will have discreetly planned for night care needs to be attended, in the complete privacy of their own room.

Royal Windsor is located in the former grounds of the Magistrate’s Court in Grantham, Lincolnshire. The home is close to local transport links and just half a mile from Grantham High Street with 68 spacious bedrooms all with en suite wet rooms.

Royal Windsor has two floors of accommodation.

Newton Suite
Situated on the ground floor, Newton Suite has been designed for individuals wishing to make a lifestyle choice. Providing a variety of rooms to maintain as much independence for as long as possible, while offering an opportunity for people to live safely and independently enjoying like-minded company, secure in the knowledge that there is 24 hour care and support on hand if needed.

Belvoir Suite
This floor has well equipped facilities to accommodate all residents as well as people with high levels of health and personal care needs. The memory impairment facility provides accommodation that has been tastefully and sympathetically designed to offer a safe, secure and stimulating environment for people who may have varying degrees of memory impairment.

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Care Provided by Royal Windsor

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kelly Barton (Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Last Refurbishment: 2021
    • Number of floors: 1

Funding & Fees Guide for Royal Windsor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,403 – £1,606
    • Self-Funded Residential Dementia Care £1,403 – £1,606
    • RESPITE Self-Funded Residential Care £1,403 – £1,606
    • RESPITE Self-Funded Residential Dementia Care £1,403 – £1,606

  • Our weekly fees do not include hairdressing or chiropody visits.


    (Please note that the prices displayed on this profile are only a guideline of care fees at this home, please contact Royal Windsor on 01476 855799 to discuss care fees for your requirements.)
  • (these prices are only a guideline, please contact Royal Windsor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-Site Parking


Royal Windsor Reviews (45)

Total of 45, showing 41-45
10

Royal Windsor has a Review Score of 10 (9.952) out of 10, based on 14 reviews in the last 2 years. Over all time Royal Windsor has 45 reviews.

Overall Experience

  • 42
  • 2
  • 0
  • 1
  • 0

Date Published

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14
31

Review from Carl H (Son of Resident) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mum stayed for a 5 week period with a view to staying permanently. The home is very well presented in terms of layout and interior design. However, in regards to the standard of care, this is poor.
The culture within any business is set by the manager and in this case, the manager is not ‘care-focused'
but ‘business-focused'.
The home is run understaffed and there are no meaningful activities organised for the residents.
The pre-assessment for my mother that was undertaken by the manager was completely inadequate and did not assess any of her needs. There was no tailored care plan put in place for her, something that is surely essential.
I would advise that you look beyond the fancy interior design and interrogate what is happening here in terms of real care which in my opinion, is substandard.
There are far better options that address both the standard of interior and the actual care, for people looking for premium well thought out care for their loved ones in the Grantham area.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

We are really sorry and saddened when we are unable to meet the needs of the resident and in this case, resulted in alternative accommodation needing to be sourced.
The Royal Windsor is a family run business, placing our residents in the centre of everything we do. The assessment process prior to moving in is thorough, providing us with full details of the potential resident needs and enabling the home to write a robust care plan. We do however require full disclosure of all relevant health information, this is to ensure that we can need their individual needs, this can be overlooked from time to time. We operate on a full complement of qualified and professional staff which includes a supernumerary deputy manager who monitors the delivering of high-quality person-centred care. The team also includes an activity coordinator, residents are encouraged to participate in an assortment of interesting and interactive pass times.


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Review from Fiona I (Daughter of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Urgent respite admission was needed in absence of a transition bed. From the first enquiry to the creation of a care plan and daily care, I have been very impressed, relieved and delighted with the improvement in my father - mentally and physically.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

Thank you for your review Fiona, it has been our pleasure welcoming Dad into our ever-growing Royal Windsor family.


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Review from M G (Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent place to look after me 24 hours a day. Totally look after my well being 24 hours every day.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

We are extremely grateful for your review of your stay here at Royal Windsor. You are now and will forever be most welcome here at Royal Windsor. We have loved welcoming you to our ever growing family.


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Review from Stephen S (Son of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into The Royal Windsor, in Grantham Lincs, on Sunday 5th December 2021. My mother has had Alzheimer's since June 2014, and had been in assisted living, but needed more care. My brother and myself had a look around and were greeted by Robyn, who was very helpful, and we were able to pick
mum’s room, which was the same number flat she was living in.
From mum moving in, in December to February 14th, mum is eating more often, and is always encouraged to join in, and has many tales to tell, and is loved by everyone.
All the staff are so kind and caring, and it shows in how mum is looking now.

Reply from Robyn Mcquade, Business Administrator at Royal Windsor

We thank you for your very kind comments. Mum has settled in so well and is a big part of the home. We have loved welcoming your family into our Crown Care Family.


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Review from Julia M (Daughter of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and beautifully decorated. Staff friendly and helpful. Care excellent. Staff keep in contact with us regularly. My father seems happy and content.

Reply from Robyn McQuade, Business Administrator at Royal Windsor

Thank you, Julia, we are ever so pleased we have been meeting your expectations.
We have loved welcoming you into our ever-growing Crown Care family.


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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Royal Windsor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Royal Windsor is calculated as follows: ( (161 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 168 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Royal Windsor is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (4)

Kerrie

Kerrie Page

Job Title: Unit Manager

Joined: 2021

Hi, my name is Kerrie, I am one of the Unit Managers here at Royal Windsor Grantham. My main role is to ensure that safe, person-centred care is delivered to a high standard to each one of our residents within our care. I look forward to welcoming you into our stunning 5-star home


Susan

Susan Hanson

Job Title: Activities Co-Ordinator

Joined: 2022

Hi, my name is Susan, I am the Activities Co-Ordinator here at Royal Windsor Grantham. I bring with me a wealth of knowledge and experience within the care sector.


My main role here is to fulfil and enrich the lives of each resident by getting to know them individually and conducting a wide range of activities from interactive games/quizzes to individual pamper sessions and event organisation.


Lorraine

Lorraine Hassall

Job Title: Housekeeper

Joined: 2021

H, my name is Lorraine, I am the Housekeeper here at Royal Windsor Grantham. I have over 12 years of experience in the domestic side of care homes. My team and I go above and beyond the usual housekeeping duties to ensure that our home is kept to an extremely high standard at all times here at the Royal Windsor.


Tony

Tony Jackson

Job Title: Maintenance Manager

Joined: 2021

Hi, my name is Tony, I am the Maintenance Manager here at Royal Windsor Grantham. I have worked in care homes for many years and I can say this one is the likeness of a 5-star hotel and it is my job to keep it that way. To ensure all Health and Safety checks are done. I also like to help the residents personalise their rooms to ensure they are comfortable. I like to keep on top of my maintenance checks to ensure the home is running at its best.