Bishop's Cleeve Care Home

Ruby Avenue, Bishop's Cleeve, Cheltenham GL52 7ZN
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9.8 41 Reviews
  • Bishop's Cleeve Care Home, Cheltenham
Bishop's Cleeve Care Home enjoys a beautiful location on the edge of the Cotswold village of Bishops Cleeve. The home has been purpose-built to provide a caring environment to the surrounding community.

The aim is to offer residents meaningful experiences through social interaction, activities and care plans tailored to each individual.

Staff are highly trained to provide any support residents may need, which adds to the homely, warm and welcoming atmosphere of the setting.

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Care Provided by Bishop's Cleeve Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 64 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Tanya Laity (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bishop's Cleeve Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,395
    • Self-Funded Residential Dementia Care from £1,395
  • (these prices are only a guideline, please contact Bishop's Cleeve Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visits.


  • Parking

  • Very good parking at the home, if visitors unable to park for any reason, please do speak to the reception colleagues on arrival and will do all to help.


Bishop's Cleeve Care Home Reviews (41)

Total of 41, showing 1-20
9.8

Bishop's Cleeve Care Home has a Review Score of 9.8 (9.792) out of 10, based on 26 reviews in the last 2 years. Over all time Bishop's Cleeve Care Home has 41 reviews.

Overall Experience

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Review from L R (Friend of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care + understanding of all the residents are 100%. All the staff work so hard + it shows in the Home. It's a beautiful home inside & out.

Reply from Tanya Laity, Home Manager at Bishop's Cleeve Care Home

Thank you for taking the time to write this wonderful feedback about Bishops Cleeve Care Home which I will share with the team.


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Review from Graham H (Son of Resident) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The building and facilities are excellent.
Headquarters office, account department - very poor service! Three months to arrange direct debit is bordering on incompetent!
Care home manager retention has been poor but does appear to be better now.
Access for relatives to the building is poorly managed
- this needs sorting out, standing in a cold entrance until a staff member wanders by is not good! This is with the relative access code.

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Review from Sarah C (Granddaughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has recently moved to the home and I visited her for the first time over the weekend. I was very pleased with how she has settled in and by the overall feel of the place and how nice and clean it was. It seems she is enjoying the activities put on by the staff and said the food is very good
too!

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you very much for your review and it is lovely to see that your dear grandma has settled in so well. Best wishes.


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Review from A T (Grandson of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and welcoming staff. All residents seem happy and settled.

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you so much for your review and high scores. Best wishes.


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Review from Anne S (Daughter-in-law of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can't believe the turnaround that the manager and her team have made - they have put Bishop's Cleeve Care Home back up there with the best in Gloucestershire.
Thank you for all your hard work!

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you so much for your glowing review! Best wishes.


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Review from Julie R (Friend of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a smile and a welcome from staff. The home feels like "home", furnishings and colours restful. Really enjoy the singer who comes and entertains us! Residents are well looked after. We are welcome to join in all the events which is great fun and to share altogether. Thank you to the lovely staff.

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you for your kind words and compliments about our wonderful staff team. Best wishes.


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Review from C R (Daughter of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very well cared for at Bishop's Cleeve Care Home. The staff are exceptional. They are kind, caring and considerate and nothing is ever too much trouble when meeting the needs of the residents. The home is a very happy home and I am always made to feel very welcome when I visit. My mum enjoys
joining in with the activities which are fun and varied. The facilities are very good and the home is clean and tidy.

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you very much for your lovely review and kind words. Best wishes.


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Review from Francis R (Friend of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my friend a few times now and have always found the staff very welcoming. The whole atmosphere gives me a sense of confidence that my friend is well looked after.

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you for your review and we are delighted that you feel so welcome when you visit your dear friend. Best wishes.


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Review from N H (Daughter-in-law of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring, superb meals, the decor is high standard. Whilst there are regular activities for residents, it would be nice there were more for the visually impaired. Sometimes there is quite a wait to be let out of the building - not always enough staff. A bell would be helpful.

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you very much for your review and kind words about the staff team. Thanks also for your suggestions which are very welcome and will allow us to strive to maintain very high standards throughout. Sending our very best wishes to you and the family.


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Review from A G (Son-in-law of Resident) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law initially came in for respite care but due to her dementia, she has stayed full-time. From the initial discussion to moving in we could not fault the whole team who oversaw the process and welcomed Mum into the home. She settled in very quickly and now calls it home. Her health has
improved with regular food and correct medication.
It is great that she gets lovely human contact which she missed living alone.

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you very much for your review and it is fantastic to see your dear mum doing so well. Best wishes.


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Review from A G (Daughter of Resident) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to the home on three weeks respite initially. I have found all the staff very professional from the first assessment right up to date. My mother settled straight away so stayed in the home when the respite finished. She is now eating properly and taking all her medication thanks to her
care. I was worried that she would not be happy but I have had reassurance and answers to all my questions from the care home staff.
The home is exceedingly clean, always smells nice and is very welcoming. My mother is very fussy but she is happy with her room and surroundings which helps me not to worry. She has made friends and is comfortable with all the staff.

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

We are delighted that your mother has settled in so well and is enjoying living at Bishops Cleeve. Thank you so much for your kind words and compliments which we will share with the team. Best wishes.


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Review from Zoe C (Daughter of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here two years. Initially, it was very good then the management changed and it went downhill drastically. We now have a new manager and the change has been rapid and effective. Morale is high, carers are genuinely happy in their work. Mum has flourished. A sense of family and community
is evident. Management is always available to listen and tailor individual requirements. It's a beautiful home, light, bright and without that "smell" many homes have. Parking is easy. There will always be "fine-tuning" as circumstances change but Mum and I are "happy bunnies", she's safe and nurtured. Keep up the good work.

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you very much for your review and we are delighted that you and Mum are so happy with the care and facilities at Bishops Cleeve. Our home manager leads the team exceptionally well and we are pleased that you are able to see the positive changes. Thanks again and best wishes.


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Review from Andrew J (Son of Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care home a few weeks. The staff are very caring and professional which has helped her settle in very well. I am very pleased with the way she is being looked after, there are many activities for her to join and enjoy.

Reply from Tanya Laity, Home Manager at Bishop's Cleeve Care Home

Thank you for your wonderful review which I will share with the team.


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Review from Norman B (Son-in-law of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the son-in-law of a resident in Bishop's Cleeve Care Home.
The home is well managed and staff care for mum-in-law with respect and kindness.
We are kept fully informed and all questions are answered promptly.

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you very much for sharing your positive experience of Bishops Cleeve Care Home. Best wishes.


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Review from Linda B (Daughter of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy and content in the care home and this is due to the exceptional care she is given by the lovely hard-working staff they work as a whole team.
The en-suite bedroom is always clean and tidy.
The menu is varied with a good choice of options.
Activities/entertainment are good for residents
with family always welcome.

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you so much for your lovely review. We are delighted that your mum is so happy living at Bishops Cleeve and that you and the family feel reassured that she is being well cared for and is safe and comfortable. Thanks also for your kind words about the team, we will share this with them and they will be very appreciative. Best wishes.


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Review from P S (Son-in-law of Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident of this care home for over two and a half years. In that time, her mobility and mental capacity have declined but probably in line with someone of her advanced years. Despite this, the staff have always been very helpful and caring. Her care continues to be tailored
to her increased needs.
Knowing that she is being very well cared for, in a comfortable environment, gives us peace of mind.

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you very much for your review. It is great to know that yourself and the family feel so reassured that your dear mother-in-law is being well cared for and that she comfortable and content living at Bishops Cleeve. We send our very best wishes to you all.


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Review from Audrey M (Respite Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was warmly welcomed and appreciated my second respite stay. All the care I received was good and call bells were promptly answered. I was, however, disappointed to find the dining room and food presentation below the standard I remembered from my previous stay. Tables were not prepared properly and
on one occasion both main courses were put onto one plate, meatballs with gravy and tomato risotto. The soups were always good and served very hot. There appeared to be a lack of cutlery and crockery resulting in sandwiches being served on hot plates and cups being put on plates instead of saucers.


... .


Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you very much for your review and high ratings for Bishop's Cleeve Care Home. We are delighted that you were so happy with the care you received. Just to reassure you, our Hospitality Manager and his support team are attending the Home in the first week of September to carry out a refresher staff training on table setting and food service with all of the team. Our apologies if your server was not to the usual standard you expected but rest assured this is being addressed. We look forward to your next visit and are here to help should you require any assistance. Best wishes.


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Review from L G (Daughter of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We arranged for Mum to spend two weeks respite care at Bishops Cleeve. Prior to her stay, we were shown around and were made to feel very welcome. The place is spotless, the staff are all extremely kind and encouraging, and the people staying there all spoke very highly of the care they received.
Nothing
was too much trouble for them. They provided a lovely room for her, and I have to say, the food looked very tasty, served in an attractive dining room with views across the garden.
There were activities going on in the foyer, which were very well received by those who opted in and the sumptuous cake and refreshments on offer added to the whole experience.
The care home is peaceful and beautifully kept, and I would have no hesitation in recommending it to others - I would definitely be happy to go there myself when the time comes!

Reply from Zak Herring, Customer Relations Manager at Bishop's Cleeve Care Home

Thank you so much for the wonderful review and recommendation. It has been a pleasure meeting you, and mum! If we can be of assistance again in the future please do not hesitate to get in touch. Best wishes.


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Review from Rebecca S (Daughter of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is enjoying her second spell of respite care at Bishop's Cleeve Care Home. She was welcomed back with open arms and staff remembered little details about her which made her return to care a pleasant and stress-free experience.
The food is delicious and Mum is really enjoying her meals, having
had a really poor appetite at home.
The activities coordinator is excellent and residents look forward to the wonderful themed events, the next one being a ball!

Reply from Zak Herring, Customer Relations Manager at Bishop's Cleeve Care Home

Thank you very much for your review. It is an absolute pleasure to have Mum stay with us at Bishop's Cleeve Care Home again.


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Review from C M (Respite Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was brought to Bishop's Cleeve Care Home for post-operative respite care. Good staff, excellent building and decor, nice garden and facilities. All members of staff were caring and very professional. I would not hesitate to book another stay and to recommend the home to others.

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you very much for your review and recommendation. It was an absolute pleasure to have you stay with us at Bishop's Cleeve. If we can be of assistance in the future, please do not hesitate to get in touch. Best wishes.


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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Bishop's Cleeve Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Bishop's Cleeve Care Home is calculated as follows: ( (250 Excellents x 5) + (52 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 308 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bishop's Cleeve Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 17 Mar 2025

General Residential and Dementia Residential


Awards / Recognitions (3)

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Meet the Team (2)

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Tanya Laity

Job Title: Home Manager

Joined: 2024

Hi, my name is Tanya, and I am delighted to be the Home Manager here at Bishop's Cleeve Care Home.


I have over 20 years of experience in healthcare and have worked in the care sector supporting those with an acquired brain injury, learning disabilities, general nursing and elderly care.


We offer first-class care for the elderly on a permanent or respite basis, delivered by highly trained professionals in our beautiful home.


Our philosophy is simple; we want everyone to enjoy life to the fullest. We never forget that all our residents are individuals, and we treat them with dignity, privacy and respect while offering freedom of choice and as much independence as possible.


Friends and family are welcome at any time. Hot drinks and snacks are always available, and our chef prepared three nutritious meals a day and the menu changes regularly to reflect seasonal produce. Special diets are catered for.


Our residents have the freedom to choose what to do and when. There is plenty going on and our Wellbeing Coordinator puts together a full programme which is adapted to suit the needs and wishes of our residents. Activities include, quizzes, sing-a-longs, reminiscence therapy, indoor games, art and craft, baking and wherever possible, trips out and about.


I would love to show you around our beautiful home. So, if you should like a tour or wish to discuss any aspect of elderly care with me, please contact Bishops Cleeve Care Home to make an appointment.


Jessica

Jessica Thompson

Job Title: Deputy Manager

Joined: 2021

“I have worked at Bishops Cleeve Care Home since we opened in 2021. I have a wealth of experience in the care industry.


During my time here I have had the pleasure of caring for residents whilst working alongside an amazing team. I am passionate about providing the highest standard of person-centered care and believe that every resident deserves to be able to live a fulfilled life and I feel privileged to be able to be part of this.


I have three children and a four-year-old Golden Retriever who I often bring to the home on weekends. I am a successful photographer and hairdresser and have been able to incorporate these skills into the daily living of the residents within the home. I have held photography workshops with our residents and enjoy being able to pick my camera up and capture memories.


There is nothing more satisfying than leaving work knowing that I have made people smile.”


Frequently Asked Questions about Bishop's Cleeve Care Home

What types of Care is Bishop's Cleeve Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bishop's Cleeve Care Home provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Bishop's Cleeve Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Bishop's Cleeve Care Home?

Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bishop's Cleeve Care Home to the centre of Cheltenham?

3.5 mile(s) as the crow flies, distance by road may be significantly further.