Bishop's Cleeve Care Home

Ruby Avenue, Bishop's Cleeve, Cheltenham GL52 7ZN
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9.8 41 Reviews
  • Bishop's Cleeve Care Home, Cheltenham
Bishop's Cleeve Care Home enjoys a beautiful location on the edge of the Cotswold village of Bishops Cleeve. The home has been purpose-built to provide a caring environment to the surrounding community.

The aim is to offer residents meaningful experiences through social interaction, activities and care plans tailored to each individual.

Staff are highly trained to provide any support residents may need, which adds to the homely, warm and welcoming atmosphere of the setting.

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Care Provided by Bishop's Cleeve Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 64 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Tanya Laity (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bishop's Cleeve Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,395
    • Self-Funded Residential Dementia Care from £1,395
  • (these prices are only a guideline, please contact Bishop's Cleeve Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visits.


  • Parking

  • Very good parking at the home, if visitors unable to park for any reason, please do speak to the reception colleagues on arrival and will do all to help.


Bishop's Cleeve Care Home Reviews (41)

Total of 41, showing 21-40
9.8

Bishop's Cleeve Care Home has a Review Score of 9.8 (9.794) out of 10, based on 25 reviews in the last 2 years. Over all time Bishop's Cleeve Care Home has 41 reviews.

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Review from Claire W (Daughter of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed for one week following surgery. All staff I encountered were friendly and helpful. The food was all made from scratch and was healthy and nutritious. The standard of cleanliness was excellent, and the ground was well maintained. My mum was looked after really well, and I am happy to recommend
this home.

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you so much for your lovely review. We are pleased that your mum enjoyed her stay and that you and the family were so happy with everything. If we can be of assistance again in the future please do not hesitate to get in touch. Please pass on our best wishes to your mum.


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Review from Christine H (Daughter-in-law of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is in Bishop's Cleeve Care Home for respite care, with a view to staying. The staff were very helpful in setting this up for us at short notice, and have helped her to settle in well. She seems to be adjusting to being there and we hope she will stay. She enjoyed a "sing-song" yesterday!

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you very much for your lovely review. We are delighted that your mother-in-law has settled in so well and that she is enjoying joining in with the activities. We will share your kind words with the team. Thanks again and best wishes.


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Review from K E (Daughter of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful care home. Rooms have nice decor and ensuites. Lovely staff, amazing food and activities if wanted. Would highly recommend it. My father went for two weeks respite and is happy to go back, says it's like a holiday.

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you very much for your review. It was a pleasure to have your father come stay with us at Bishop's Cleeve and are delighted to hear that he enjoyed his stay so much.


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Review from Debbie S (Daughter of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful day we have had at Bishops Cleeve Care Home. My mother is a resident and has just celebrated her 100th birthday, an event she had been very much looking forward to.
She was able to invite her family and friends to celebrate with her and the management and staff went out of their way
to make it a day to remember. From a Happy Birthday serenade by the staff when she woke up, to then find decorations and photos of her life displayed around the home, and in the afternoon to be joined by many residents and their relatives for tea, bubbly and birthday cake - she couldn't have asked for more. Many thanks to every member of staff who helped to make this day so special - you are incredible!

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Hello Debbie and what a privilege and an honour it was to share this wonderful and momentous occasion with your dear mother. She has touched all of our hearts and it was an extra special celebration because her lovely family and friends were able to join her. Thank you so much for your kind words and for your review it really means a lot to us and we will share it with the rest of the team. Best wishes and see you again soon,


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Review from Catherine H (Daughter of Resident) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just had to find a home for my 95-year-old mother, who has Dementia, is virtually blind and broke her hip in early May. She has always been adamant that she would not have a carer, a cleaner or go into a care home! But having come home from hospital it was quickly obvious we needed somewhere
safe for her to be loved and cared for, even if it was not what she wanted.
From my first telephone enquiry with Bishops Cleeve Care Home, I have been constantly reassured that this was not only the right decision for her but that we were really lucky to have found this home and that it was so close to her home.
All the staff are amazing, nothing has been too much trouble for them and though she is still very confused, she has already told us she is no longer lonely. It is a wonderfully run home, with staff always around and happy to sit and chat if needed.
The rooms are beautiful, small dining rooms ensure it is not too noisy and there is lots to do! I can never thank them enough!

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Hello Catherine and thank you so much for your lovely review. We are absolutely delighted that you are so pleased with the care your mother is receiving at Bishop's Cleeve and happy that we were able to make the transition into our care home go as smoothly as possible. We really appreciate your kind comments and on behalf of all the team thank you for your compliments. It is our great pleasure and honour to care for your mother and we send our best wishes to you and the family.


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Review from R M (Wife of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband only went in on 9th Dec 2022, but so far it has been very friendly place to be. He is very well looked after.

Reply from Stacey Lewis, Home Manager - Bishops Cleeve Care Home at Bishop's Cleeve Care Home

Thank you for taking the time to review Bishops Cleeve Care Home. We are privileged to care for your husband and welcome you both into the family.


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Review from Sue H (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a stay in the hospital, we booked Mum in for some respite care with a view to her becoming a permanent resident as we knew she would no longer cope at home even with a care package. My sister and I visited the home prior to making a decision and were extremely impressed with everything we saw.
The home is furnished to a very high standard with well-thought-out soft furnishings, and the bedrooms are lovely. Sadly Mum was only at the home for just under four weeks before she passed away, but she was so well cared for, and it was a huge relief to us knowing that while she was there - she was safe and comfortable.

Reply from Stacey Lewis, Home Manager - Bishops Cleeve Care Home at Bishop's Cleeve Care Home

Thank you for taking the time to review Bishops Cleeve, and although your mum's time was short, we are privileged to have welcomed you all into the family. Thank you for your kind words.


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Review from Nick C (Son of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother came into your care just over five weeks ago and as you will be aware, she passed away last Monday night. Whilst her stay was short, her care from you, as a team, was far from it. Nothing was too much trouble and although she would rather have been in her own home, your home soon became her
home. She was delighted with the care, tenderness and assistance provided in her time of need. Even towards the end when she became somewhat “trigger” happy with the assist button, the service never wavered and was always delivered with a smile and kindness. We are so pleased that we found you and grateful that you had space to accommodate our mother. It is never easy to make the decision to leave your own home but we took great comfort from the fact that mother was in a safe, friendly and attentive environment. As a family, please accept our heartfelt thanks, gratitude and appreciation for taking the time to care. We will never forget it, thank you all.

Reply from Stacey Lewis, Home Manager - Bishops Cleeve Care Home at Bishop's Cleeve Care Home

Thank you for such a beautiful review, we work tirelessly to ensure both residents and relatives feel at home, safe and comfortable. Thank you for allowing us to care for your mum and welcome you all into our family.


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Review from Bill N (Son of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother had 3 weeks' respite in Bishop's Cleeve Care Home in September 2022. She is now 105 years of age and in December 2022 became a permanent resident. The management and staff are always very attentive to Mum's needs. Thank you all for caring and nursing in such a professional way - and always
with a smile on your faces. It means a lot to our family.

Reply from Stacey Lewis, Home Manager - Bishops Cleeve Care Home at Bishop's Cleeve Care Home

It is an absolute pleasure to welcome yourself and Mum back into our family. Thank you for choosing Bishop's Cleeve Care Home, our team really do go above and beyond every day. We look forward to continuing to care for Mum with smiles on our faces.


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Review from Bill C (Respite Resident) published on 28 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good experience, I stayed for two weeks respite care, which I thoroughly enjoyed.
The food was very good, but, beware you will probably put on weight.
The staff were friendly and helpful, especially during the night.
Rooms were comfortable and the furnishings excellent.
Altogether, I think
that it is well worth consideration if you are thinking of a care home.

Reply from Stacey Lewis, Home Manager - Bishops Cleeve Care Home at Bishop's Cleeve Care Home

Thank you for your review. We are delighted you enjoyed your stay. Thank you for choosing Bishops Cleeve Care Home.


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Review from Paul Q (Son of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was first welcomed for a respite stay last December and is now a permanent resident. From the very beginning, my experience of the home has been outstanding. The management and staff have been fantastic, helpful, empathetic and supportive of Mum's needs. The facilities are amazing, the food
is excellent and the rooms are first-class. Can't knock it, I want to book a room for myself when the time comes.

Reply from Stacey Lewis, Home Manager - Bishops Cleeve Care Home at Bishop's Cleeve Care Home

Thank you for your wonderful review. We are so glad Mum chose to return after her respite stay and thank you for being so supportive of the home.


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Review from Nikki N (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went in to Bishop's Cleeve Care Home for 2 weeks of respite care. The home is more like a hotel than your typical care home, the layout, furnishings and cleanliness are all impeccable. All the carers were very kind and really looked after my father, nothing was too much trouble. One member
of staff, in particular, was very helpful with regard to administration and as a point of contact/communication and the maintenance chap even helped me move my father's rise and recline chair in and out of the car to his room, and he fixed his wheelchair! I would highly recommend this care home for your loved one.

Reply from Stacey Lewis, Home Manager - Bishops Cleeve Care Home at Bishop's Cleeve Care Home

Thank you for the wonderful review. We are so glad Dad enjoyed his stay with ourselves, the team really do go above and beyond. Thank you once again.


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Review from Oksana Y (Daughter of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a daughter of a resident who has been a resident for nearly a month at Bishop's Cleeve Care Home. I would like to say that I can see from my dad's reaction he really likes staying here, he said "this is my home/house" - how sweet of him. This means he feels at home, relaxed, loved and cherished.
I am very impressed with the quality of care provided for my dad, we are all very happy for him.

Reply from Martin Wild, Customer Relations Manager Bishops Cleeve at Bishop's Cleeve Care Home

Dear Oksana, thank you so much for taking the time to submit this lovely review.
It is such an honour for us to provide care for your father and it is clear that he is a special man with a very loving, warm and wonderful family.
You've always been very generous with your praise and it is something that really does mean the world to us.
Thank you on behalf of all at Bishops Cleeve Care Home.
Martin.


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Review from Ben C (Son of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first tour to mum finally moving in, Bishops Cleeve Care Home has done nothing but make my mother feel welcome and at home. The manager and her team have been fantastic, caring and truly considerate of any of my mother's needs. I couldn't recommend this home enough as it takes all those doubts
about care homes away as the whole place feels like one big family. Thank you so much.

Reply from Jean Corbett, Customer Relations Manager Bishops Cleeve at Bishop's Cleeve Care Home

Thank you so much for leaving us this wonderful review. We are delighted to hear you were very happy with the process from tour to admission and that mum is very happy staying with us. I will pass your comments to the team, which I'm sure they will be delighted to hear.


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Review from I R (Son of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks to the whole team for making my mother welcome during a period of respite care.
The home is clean and welcoming to family and friends.
It really does feel like part of a community and the wider Cleeve community too.

Reply from Jean Corbett, Customer Relations Manager Bishops Cleeve at Bishop's Cleeve Care Home

Thank you very much. We are delighted to hear that mum enjoyed her stay with us. Community is very important to us, and we are always striving to improve this. I will pass your thanks to the entire team.


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Review from E D (Daughter of Resident) published on 12 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A respite stay in another care home fell far short of expectations, and Mum was deeply unhappy. On entering Bishops Cleeve Care Home for the first time I had an overwhelming sense of relief not only are the facilities wonderful but the staff were so welcoming and I was given the opportunity to sit with
some of the residents to hear first-hand their opinion. The home is new and has the feel of a lovely hotel rather than a care home. For some aspects of this review, I’d like to give more than the maximum 5, the staff are so kind and caring whether it is the housekeeping team, care team or management, they look after the residents wonderfully but also are very welcoming to visitors. A three-course lunch is offered every day but the chef is more than willing, when possible, to cater for individual requests. Initially, some activities were limited due to staffing issues but management worked hard to resolve this so I am more than happy to rate this home 5*

Reply from David Martins, National Sales Manager at Bishop's Cleeve Care Home

Thank you for your kind review regarding Bishops Cleeve. We are so glad that you are happy with the home, the team and the management. I will ensure that your comments are passed on to the team.


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Review from A K (Partner of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and care. All members of staff cannot do enough for my partner or me when I needed help or information. Can't praise the management or staff enough.

Reply from Jean Corbett, Customer Relations Manager Bishops Cleeve at Bishop's Cleeve Care Home

Thank you so much. We are delighted to hear this. Our residents and families are very important to us, and we will always help and advise as best we can.


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Review from Roy C (Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a fall and a short stay in hospital, I decided my wife and I needed full-time care so we made the decision to move into a care home. My granddaughter got in touch with the Bishops Cleeve Care Home. They gave her all the information she needed for us. The following week they came to do an assessment
and 2 days later, we moved in. The staff are so caring and are always checking on us to see if we are okay. The chef is really talented and makes amazing food. We are settling in well and loving our new home.

Reply from David Martins, National Sales Manager at Bishop's Cleeve Care Home

Thank you for this very kind review, we are delighted that you are happy with the home and also the admission process. We are also glad you are happy with the room, food and the environment.


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Review from B W (Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have settled into this home very quickly, and this is my fifth week. The staff are lovely and have become my family; they are all very caring and friendly, nothing is too much trouble from the carers and management, such a homely atmosphere. I want for nothing, and I'm very happy here.

Reply from David Martins, National Sales Manager at Bishop's Cleeve Care Home

Thank you for your kind words, and we are delighted that you are happy with your stay. We will ensure that the team and manager are made aware.


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Review from Tera G (Daughter of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are good to deal with and have made a lot of effort to help my Father settle in. It has been a difficult time for him after quite a rapid deterioration in his health and we, his family, have been reassured with the care he has received. It is such a relief to feel he is safe and his needs
are being addressed.

Reply from Emily Hocking, Regional Customer Relations Manager at Bishop's Cleeve Care Home

We are very happy to hear that you feel relieved with your father being with us and that he has settled in well. I will ensure your kind words are passed on to our team.


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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Bishop's Cleeve Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for Bishop's Cleeve Care Home is calculated as follows: ( (241 Excellents x 5) + (49 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 296 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bishop's Cleeve Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 17 Mar 2025

General Residential and Dementia Residential


Awards / Recognitions (3)

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Meet the Team (2)

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Tanya Laity

Job Title: Home Manager

Joined: 2024

Hi, my name is Tanya, and I am delighted to be the Home Manager here at Bishop's Cleeve Care Home.


I have over 20 years of experience in healthcare and have worked in the care sector supporting those with an acquired brain injury, learning disabilities, general nursing and elderly care.


We offer first-class care for the elderly on a permanent or respite basis, delivered by highly trained professionals in our beautiful home.


Our philosophy is simple; we want everyone to enjoy life to the fullest. We never forget that all our residents are individuals, and we treat them with dignity, privacy and respect while offering freedom of choice and as much independence as possible.


Friends and family are welcome at any time. Hot drinks and snacks are always available, and our chef prepared three nutritious meals a day and the menu changes regularly to reflect seasonal produce. Special diets are catered for.


Our residents have the freedom to choose what to do and when. There is plenty going on and our Wellbeing Coordinator puts together a full programme which is adapted to suit the needs and wishes of our residents. Activities include, quizzes, sing-a-longs, reminiscence therapy, indoor games, art and craft, baking and wherever possible, trips out and about.


I would love to show you around our beautiful home. So, if you should like a tour or wish to discuss any aspect of elderly care with me, please contact Bishops Cleeve Care Home to make an appointment.


Jessica

Jessica Thompson

Job Title: Deputy Manager

Joined: 2021

“I have worked at Bishops Cleeve Care Home since we opened in 2021. I have a wealth of experience in the care industry.


During my time here I have had the pleasure of caring for residents whilst working alongside an amazing team. I am passionate about providing the highest standard of person-centered care and believe that every resident deserves to be able to live a fulfilled life and I feel privileged to be able to be part of this.


I have three children and a four-year-old Golden Retriever who I often bring to the home on weekends. I am a successful photographer and hairdresser and have been able to incorporate these skills into the daily living of the residents within the home. I have held photography workshops with our residents and enjoy being able to pick my camera up and capture memories.


There is nothing more satisfying than leaving work knowing that I have made people smile.”