No restrictions on visits.
Very good parking at the home, if visitors unable to park for any reason, please do speak to the reception colleagues on arrival and will do all to help.
Bishop's Cleeve Care Home has a Review Score of 9.8 (9.792) out of 10, based on 26 reviews in the last 2 years. Over all time Bishop's Cleeve Care Home has 41 reviews.
Review from Jane E (Daughter of Resident) published on 23 June 2021
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.792) out of 10 for Bishop's Cleeve Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.792 for Bishop's Cleeve Care Home is calculated as follows: ( (250 Excellents x 5) + (52 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 308 Ratings = 4.792
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Bishop's Cleeve Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Feb 2024
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 17 Mar 2025
General Residential and Dementia Residential
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Job Title: Home Manager
Joined: 2024
Hi, my name is Tanya, and I am delighted to be the Home Manager here at Bishop's Cleeve Care Home.
I have over 20 years of experience in healthcare and have worked in the care sector supporting those with an acquired brain injury, learning disabilities, general nursing and elderly care.
We offer first-class care for the elderly on a permanent or respite basis, delivered by highly trained professionals in our beautiful home.
Our philosophy is simple; we want everyone to enjoy life to the fullest. We never forget that all our residents are individuals, and we treat them with dignity, privacy and respect while offering freedom of choice and as much independence as possible.
Friends and family are welcome at any time. Hot drinks and snacks are always available, and our chef prepared three nutritious meals a day and the menu changes regularly to reflect seasonal produce. Special diets are catered for.
Our residents have the freedom to choose what to do and when. There is plenty going on and our Wellbeing Coordinator puts together a full programme which is adapted to suit the needs and wishes of our residents. Activities include, quizzes, sing-a-longs, reminiscence therapy, indoor games, art and craft, baking and wherever possible, trips out and about.
I would love to show you around our beautiful home. So, if you should like a tour or wish to discuss any aspect of elderly care with me, please contact Bishops Cleeve Care Home to make an appointment.
Job Title: Deputy Manager
Joined: 2021
“I have worked at Bishops Cleeve Care Home since we opened in 2021. I have a wealth of experience in the care industry.
During my time here I have had the pleasure of caring for residents whilst working alongside an amazing team. I am passionate about providing the highest standard of person-centered care and believe that every resident deserves to be able to live a fulfilled life and I feel privileged to be able to be part of this.
I have three children and a four-year-old Golden Retriever who I often bring to the home on weekends. I am a successful photographer and hairdresser and have been able to incorporate these skills into the daily living of the residents within the home. I have held photography workshops with our residents and enjoy being able to pick my camera up and capture memories.
There is nothing more satisfying than leaving work knowing that I have made people smile.”
