What types of Care is Elstow Manor Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Elstow Manor Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

What are the Facilities & Services at Elstow Manor Care Home?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elstow Manor Care Home to the centre of Bedford?

2.9 mile(s) as the crow flies, distance by road may be significantly further.

Elstow Manor Care Home, Bedford Road, Wixams, Bedford, Bedfordshire MK42 6FZ

Review from D Q (Daughter of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience

This is an attractive welcoming home.The staff are delightful and (mostly) hard working. The food seems good and the entertainment programme is varied and interesting. Accommodation is pleasant and rooms are spacious. I would like to see them cleaned more regularly as dad's room often has an unpleasant

odour. Fortunately dad isn't aware of this and is very happy about Elstow Manor.

Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

Thank you for your review we are very pleased that you are happy with the care and facilities here at Elstow Manor and are happy Dad is happy here and has settled very well. All comments received are welcomed and bought to the attention of the whole team here and we always strive to perfect.

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Review from G M (Son of Resident) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience

Mum is safe and well looked after despite her challenging behaviour. The staff work hard to engage her in activities and provide her needs. Everyone is always very welcoming when we visit and mum is generally happy and less anxious than she used to be.

Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

Thank you for your valuable feedback and are pleased that see how hard our staff work and engage with your mum. The team will appreciate your kindness.

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Review from N M (Daughter of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience

Our mum has advanced dementia and can be very stubborn. The staff at Elstow Manor have managed to get mum involved with activities and manage her personal care as well as they can without creating unnecessary stress for mum. We always feel very welcome at the home when visiting, and someone is always

on hand to help or discuss any issues.

Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

We thank you for your review and are pleased to hear your positivity about the care we provide to our dementia community. Our staff all receive ongoing training and the understanding of dementia is just one that we embrace. We look forward to welcoming you on your next visit.

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Review from Ginny E (Daughter of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience

The staff at Elstow Manor looked after my mum very well, with their help, love and support. We always felt very welcome and part of the Elstow Manor family when visiting mum, thank you to you all.

Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

Thank you for taking the time to leave such a kind review. Mum was a huge part of our home for a long while and was loved by everyone here, residents and staff alike. We appreciate and welcome your kind words and I will pass this on to the team.

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Review from Anne P (Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience

Prior to my arrival at Elstow, I had been suffering periods of stress, anxiety and doubt about my ability to cope. I have been here nearly a year and have had most of my difficulties resolved. All due to the calm, patient and continuing care in sometimes the most difficult situations. We are allowed

to manage on health and welfare at our own pace, but are there for you if you feel extra support. I am very happy here and feel I am at home.

Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

Thank you for leaving such a kind and honest review. As a resident here it is important that we listen to your views and it is evident that you already feel at home. We enjoy your participation in all our activities and appreciate just how lovely you are to everybody staff and residents alike. We are grateful you chose Elstow Manor to move to just over a year ago. Looking forward to many more happy times.

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Review from P T (Son of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience

A well run clean care home with friendly caring and attentive staff. Excellent facilities with lots of activities and outings are offered to the residents which are really appreciated.

Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

Thank you for taking the time to review our home. We are delighted to hear how happy you are with the facilities. We pride ourselves on delivering the very best care and support and will share your comments with the team.

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Review from Rebecca S (Great-Niece of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience

I had to jump on a leave a review of Elstow Manor Care Home. My great uncle has been at the manor for a almost 2 years now and he has been so happy since coming. He's never been a sociable person but he's really come out of his shell since being at The Manor, I look forward to my Fridays when I come

to visit him. The staff are all super friendly and I almost feel like part of the 'family' so lovely. There's always something interesting to do, even my uncle you doesn't feel like doing it and it's difficult not to get swept up in the excitement as big events approach like the summer fete and Christmas party. I often wish I could have a room here myself!

Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

Thank you for leaving such a lovely review for Elstow Manor. We are grateful that you can see how your great uncle has become comfortable and part of the Elstow Family and that with encouragement from our team members, he now engages in the activities we organise for our residents and wider community. Each and every resident has a choice to decide how much or how little they engage with other residents in the home and we understand that happy residents make a happy home. We look forward to seeing you every week too!

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Review from K F (Niece of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience

My uncle has never been so well or lived such a full life for many years. The team at Elstow are amazing people - dedicated, compassionate and professional. We are so happy my uncle managed to secure a place here.

Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

Thank you for your kind review of Elstow Manor and your understanding of the continuous care and compassion given not only to your uncle but to all our residents. Despite the trepidation families feel when placing a loved one into our care home, your uncle's happiness is a testament to the benefits of care home life with an abundance of interaction/activities/day trips/great food and comfortable room settings. Even more so for yourself living so far away, we are happy that you are contented with your uncle's care and safety. Additionally, he gives us joy with his expert guitar playing and taking every opportunity to play for the other residents here.

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Review from Colin H (Son of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience

Very caring home. Excellent staff, attentive and professional. Facilities are excellent, clean and very residents friendly. There appears to be a wide range of activities. My father has been very happy here and well cared for.

Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

Thank you for taking the time to leave a review. Your dad is a lovely, kind gentleman who has been with us for a long while now and we especially enjoy when he joins in with the entertainment in our spacious bistro area or when he is accompanied on walks round our landscaped garden. You are welcome to visit us any time.

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Review from Anne P (Daughter of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience

Dad has been made to feel very welcome and secure. The staff are friendly and helpful. He has made good progress in his recovery. Dad's room is very comfortable and he enjoys having easy access to its facilities. The communal rooms are just a short walk for him and he has enjoyed meeting others in the

dining room and bistro areas. He has not yet felt able to join in activities. Hopefully, this will follow when his ability to hear improves.

Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

Thank you so much for leaving this positive review for Elstow Manor. We work hard as a team to maintain a high standard of care. We hope with time that Dad will feel he will be able to engage in the activities within the community.

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Review from A L (Daughter of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience

My father has been living with dementia at Elstow Manor for nearly 2 years. He always reports he is well cared for and everyone is very kind and helpful. As a relative, I have found the staff to be caring, kind and responsive. There are many activities available and outings are offered. My father is

encouraged to take part but his choices are always respected. The nursing staff keep us informed of any changes to his health.

Reply from Val Foley at Elstow Manor Care Home

Thank you so much for leaving us such a kind review. Your input will go a long way to assisting other care seekers in their search for a home for their loved ones at a time when many decisions have to be made. Your father is a well-loved resident here at Elstow Manor.

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Review from V S (Respite Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience

I felt at home from my very first day at Elstow Manor. Friendly residents, friendly and helpful staff. A room with en suite facilities plus the chance to use, with the company of a staff member, a very plush bath - I felt like royalty! Whilst residents tended to head for their free time (the lounge

was very quiet) to their own rooms. The activities sessions were well attended and good in their content so time to mix. These sessions were good in their content/organisation. The singer was very well led by talented musicians, craft sessions kept us busy from knitting to painting, games sessions such as bingo, exercises, and the introduction to various animals, from an owl to a performing dog. The food is well cooked but could sometimes be a little more exciting but we were certainly not left hungry. A brilliant 4 weeks,

Reply from Val Foley at Elstow Manor Care Home

Thank you so much for an honest and concise review of your stay here at Elstow Manor. We loved your company as did many of the residents who connected with you. New friends were made. You are more than welcome to come and visit us any time you wish and we look forward to welcoming you again. We wish you all the best.

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Review from K B (Granddaughter of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience

Recently my grandparents both stayed in Elstow as they needed more care than what was available at home.
Without Elstow's help from all involved my grandparents would not be back at home now. They allowed my grandad to recover after a broken ankle and my nan to gain strength and independence, they

both have a long way to go still but without Elstow, we wouldn’t be where we are now. I know within a blink I could happily let them go back into the care of Elstow Manor without any concerns or worries. All the staff are amazing here and are what makes Elstow good.

Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care Home

Thank you for taking the time to leave such a kind review. We are already missing both of them as we got to know them so well in the time they were with us. We wish them continued independence back at home and we also would have them back in the blink of an eye. Please keep in touch.

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Review from S H (Sister of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience

The family wanted to say a big thank you for the loving care and support provided to our sister during her time with you. It was a great comfort to us all to know that she was in a safe environment, and was being well looked after. All the staff at the home have been wonderful and she always had a big

smile on her face whenever they spoke to her, and she enjoyed the trips out to the garden centres and seeing the pet therapy dog each week. Thank you.

Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care Home

We thank you for your lovely kind words following the stay your sister had with us. We will all miss her, and the team all send their love to you all.

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Review from G C (Daughter of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience

My father spent his last 18 months at Elstow given his disabilities he needed a high level of personal care. This was provided professionally with high regard to his dignity. Elstow has a modern bright feel and I can recommend it.

Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care Home

We thank you for the review you have left and this may help other families seeking care for their loved ones. We strive to deliver great person-centred care and appreciate your kind words.

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Review from R C (Great-Niece of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience

My Great Aunt moved here 2 months ago and I am now looking elsewhere as the basic level of care and support is falling far short consistently. Failure to issue prescribed medications, poor communication with family, she is often left in her room alone despite staff sat outside at the nurses station,

reactive help issued but little evidence of proactive care (e.g. asking if she would like to get ready for bed as opposed to waiting to find her in bed half dressed later). Feels as though little effort is made to understand her interests and preferences and rather the most convenient thing for staff is what is actioned. So disappointed.

Reply from Juliet Peall, Regional Operations Manager at Elstow Manor Care Home

Thank you for taking the time to write this review. We are committed to delivering an outstanding care experience for our residents, and I am sorry to hear your feedback. We are currently looking into this and will ensure we feed back to you on the outcome of this.

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Review from Caroline P (Daughter of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience

My mum stayed at Elstow Manor Care Home for respite care following her hip operation. The care and support she received were exceptional. All the staff are amazing - very patient and caring and there is a very friendly atmosphere. Mum really enjoyed all the activities and of course the lovely food!

Mum was very anxious in going to the home beforehand, having lived on her own for many years, however, when the time came she didn't want to leave!

Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care Home

Thank you for your fantastic review. Our team here at Elstow Manor will appreciate your kind comments and we wish Mum well and do hope to see her again for another visit.

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Review from Niki S (Daughter of Resident) published on 22 February 2024
Submitted via Website • Report

Overall Experience

My dad moved into Elstow Manor Care Home in January 2024 and recently turned 80. We had a fantastic Afternoon Tea in the private dining room with all of our family and the food was absolutely superb. The kitchen staff were amazing and made him a beautiful birthday cake along with the rest of the spread.

The weekend receptionist was brilliant and ensured that the room was perfectly laid out. Nothing was too much trouble so thank you. I want to thank all of the staff at the home for making my dad and all of our family welcome including young children who love the play area and snacks! They have made the process of settling dad, who has Alzheimer's, as smooth as possible and we always enjoy visiting him. There are always activities and events taking place and they strive to ensure everyone is included. The residents all seem happy and are a pleasure to chat to.

Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care Home

Thank you for such a shining review and we are so pleased that every aspect of the care we offer not only to dad but also to family members and visitors alike is welcomed and appreciated. We will continue to maintain the high standards that we are known for. Thank you.

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Review from Ruth L (Daughter of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience

From the moment we walk through the door we feel welcomed. The staff at all levels, in all roles are consistently approachable and keen to interact to the benefit of the residents and their families. The staff demonstrate a polite and respectful approach and my family and I are delighted by the caring

and gentle attitude they present. Any concerns are swiftly addressed and rectified. We are very pleased that our mother is a resident here at Elstow Manor.

Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care Home

We value your kind words about the home and the care we provide. We encourage and welcome family interaction here at Elstow Manor and the fact we treat everyone with respect and dignity goes a long way to make living in the home an enjoyable experience.

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Review from Alison M (Daughter of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience

Would like to mention a few people who really impress me at Elstow Manor. The manager is amazing, always willing to listen and improve any issues that occur. A particular nurse is lovely, very helpful and does what she has promised to do. Another two members of staff are so good with Dad, I trust them

completely. In fact, I have found all the carers are amazing, they are very kind to our dad and make him feel at home. They are very responsive if we have any problems with Dad's care or health. We are very lucky to have them all, they put my mind at rest.
I would like to mention the two members of staff in the kitchen have made a huge impression on me recently, in fact, I find the kitchen staff helpful and very professional. The food has improved enormously in recent months and the cakes they frequently provide downstairs are lovely. They are friendly, knowledgable and open to suggestions and really care about the quality of the food for the residents, well done.

Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care Home

Thank you for your honest and detailed review. The staff will be very appreciative of your complimentary comments and indeed a home can only be as good as the manager leading the team. We thank you for stating this as it is a valuable asset. Your father is a pleasure to have in our home and we welcome all comments.

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