Elstow Manor Care Home

Bedford Road, Wixams, Bedford MK42 6FZ
Submit a Review
9.7 52 Reviews
  • Elstow Manor Care Home, Bedford
Elstow Manor is a stunning, state-of-the-art care home offering the highest standards of care and support in spectacular surroundings.

Now open, and part of the award-winning Hamberley Care Homes group, Elstow Manor features:

- Spacious en-suite bedrooms, beautifully appointed in a range of themes for comfortable and stylish living

- The wellbeing and beauty salon, that includes hairdressing and a nail bar for manicures, pedicures and hand massages

- A bar and an elegant café to enjoy a cappuccino with family and friends, and bright living spaces for socialising across all floors

- A deluxe cinema where residents can enjoy their favourite films or the latest releases in classic style

- A dedicated suite to enjoy private dining with visiting family and friends

Elstow Manor offers luxurious living coupled with a new and innovative approach to truly personalised care. Within the home, you will find the Homemakers of Hamberley.

The Homemakers not only provide the highest quality of care but they focus on the tiny details that make each day special for every resident.

Happiness and harmony are at the heart of home life and that is why Elstow Manor has a designated wellbeing and lifestyle coach to ensure that they create a nurturing and stimulating environment for everyone, residents and staff alike.

This personalised approach to care means that the care home can cater for all their residents’ unique wellbeing needs, providing as little or as much support as you require.

Whatever you need to live the life you want, you'll find it at Elstow Manor – book your tour today.

Show Elstow Manor Care Home on the Map

Care Provided by Elstow Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ramona Stanciu (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Number of floors: 3

Funding & Fees Guide for Elstow Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
  • (these prices are only a guideline, please contact Elstow Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Elstow Manor Care Home Reviews (52)

Total of 52, showing 41-52
9.7

Elstow Manor Care Home has a Review Score of 9.7 (9.686) out of 10, based on 29 reviews in the last 2 years. Over all time Elstow Manor Care Home has 52 reviews.

Overall Experience

  • 45
  • 6
  • 0
  • 1
  • 0

Date Published

52
9
16
29
23

Review from J A (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful, near and caring place. A very well decorated building with very interesting common rooms for the residents.

Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care Home

Thank you for such a kind review. We thrive to give the best experience here at Elstow Manor and to receive such positivity, it indeed helps other families make the decision easier when choosing a home for their loved one. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra B (Wife of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found a pleasant atmosphere and friendly staff, especially now the care home has become well established.

Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care Home

Thank you for leaving Elstow Manor such a positive review. We are pleased that Elstow Manor has grown into such a well led and happy home for all our residents, visitors and staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring management and staff.

Reply from Sarah Webber, Marketing and Partnerships Manager at Elstow Manor Care Home

Thank you again for taking the time to let us know how we did. We hope you have a great day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane F (Niece of Resident) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such an amazing and refreshing place for Auntie’s respite care. From first contact through to leaving to go home, the care of the homemakers and all the Elstow Manor team has been superb. The ‘about me’ document was a great tool to learn about the individual receiving care and making sure of tailored
support. The manor is bright and airy and the rooms extremely comfortable. The food is outstanding. Thank you so much for everyone’s care and hard work.

Reply from Sarah Webber, Marketing and Partnerships Manager at Elstow Manor Care Home

Thank you for your wonderful review - we are incredibly proud of our dedicated team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen W (Daughter of Resident) published on 22 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently used Elstow Manor to provide respite care for my mother who has very advanced Alzheimer’s. Her care needs are high as she is bed-bound and needs help with all feeding and personal care. We have never used a care home before and have been so impressed by the level of care she received during
her stay at Elstow. The staff were so kind, gentle, and patient with her. We will definitely be using Elstow again for respite care.

Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care Home

Thank you for such a lovely review. We are so looking forward to welcoming your mother here again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D M (Daughter of Resident) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has enjoyed his second respite visit. He has made some great friends - residents and nurses. Nursing care was excellent and he enjoyed the activities - carving pumpkins, drawing, the cinema to name a few.

Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care Home

Thank you for such a lovely review and we are happy that your Dad loves the time he spends with us. He is welcome anytime and is a great character.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley W (Daughter of Resident) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we realised that mum would no longer be able to live independently I had a sense of relief when we found details of Elstow Manor, a new purpose-built care home at Wixams near to the Bedford bypass. A tour of the care home started in the attractive reception area overlooking a pretty garden area,
we liked the multiple different sized seating areas in different aspects of the building and the concept of homemakers supporting residents. Since moving to Elstow Manor, mum has settled very well, staff are kind and caring, the clinical team have been thorough asking to liaise with mum's new GP practice. The high standards and quality provided at Elstow Manor is exactly what we wanted for our mum.

Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care Home

Thank you very much for taking the time to leave us a wonderful review for Elstow Manor. We love seeing mum's beautiful smile and feel very privileged that you chose Elstow Manor to be mum's home. She does indeed love walking in the garden and we have such a lovely space to get some fresh air and exercise with our homemakers or indeed yourselves. I will pass your kind words across to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Toni E (Daughter of Resident) published on 17 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Elstow Manor when it first opened having only been in respite care for 7 weeks previously. To begin with, there was more staff than residents but over the last 3 months with the increase in residents, it now has a really buzzy vibe to the home. My mother has Alzheimer's disease and
I was anxious, to begin with, as to how she would settle in but the lovely staff have got to know her ups and downs and I am reassured that they react and query changes in her mood and act swiftly to understand any underlying causes for this. The facilities are first-class, beautifully decorated throughout and lovely grounds in which to walk, sit and enjoy. All the staff are very friendly and approachable and have the time to discuss any issues or concerns I may have. Recently mum said the best four words that I could wish to hear "I like it here". I couldn't ask for more. I know that she is safe but also happy and in the hands of caring, knowledgeable professionals.

Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care Home

Thank you for such kind words about the journey of bringing mum here to Elstow Manor. We are so pleased that you chose us as the home you wanted for mum and to hear that mum says she likes it here, is music to our ears. We appreciate the time you have made to leave such a kind review and believe this will enable others to see what a lovely well-led home we are. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A P (Daughter of Resident) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother moved into Elstow Manor we have been very happy with the care she has received. All the staff and management have been very caring, kind, professional, and communicative.

Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care Home

Many thanks for taking the time to leave such a kind review and we appreciate this hugely. We are pleased that mum has settled in so well and it is our pleasure to say she is part of the family here at Elstow Manor already. I will pass your comments on to the team and thank you for choosing to bring mum to our new home as one of our first residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy W (Daughter of Resident) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elstow Manor is a beautiful facility with very caring staff. My dad was discharged there from hospital and is thriving! His room is like a luxury hotel room and the food is excellent. He is a hard-to-please elderly man who has settled brilliantly and is gaining much-needed weight. I can't thank the
staff enough for the excellent care he receives.

Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care Home

Thank you for taking the time to leave such a positive review for Elstow Manor. It is a delight to be able to care for your dad as he is such a lovely man and we are so happy to have him here as part of our family. I will pass your comments onto all the team here at Elstow Manor.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John W (Son of Resident) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The building is wonderful. Parking and access are good. The quality of care is very, very good and the staff who make the place a comfortable, secure, and dignified place to stay are outstanding.

Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care Home

Thank you so much for your lovely kind review. It was our pleasure to have mum stay with us on both occasions and she is welcome again anytime. I will pass your lovely feedback onto the team at Elstow Manor.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally H (Daughter of Resident) published on 30 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elstow Manor is more than you expect from a care home. The building, decoration, facilities etc are all wonderfully thought out and when you walk in it feels like a luxury hotel, and you are welcomed with a lovely, warm greeting which makes you feel at ease straight away. The staff are all amazing,
knowledgeable, patient, kind, and caring. Nothing is too much trouble. My father suffers with dementia, so it was always going to be difficult to settle him into a different environment. I was expecting it to be 2-6 weeks before he started to settle, but within 3-4 days he was quite settled and relaxed which is a great testament to all the staff. Apparently, the food is restaurant quality but better! I would not hesitate to recommend Elstow Manor to everyone and of course all the other Hamberley Care Homes. The fact they follow a different approach with the homemakers and being flexible with dining times/options makes it much easier for residents to feel at home.

Reply from Sarah Webber, Marketing and Partnerships Manager at Elstow Manor Care Home

Thank you so much for your wonderful comments - we are incredibly proud of our fantastic team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.686)

Overview of Review Score

The Review Score of 9.7 (9.686) out of 10 for Elstow Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.686 for Elstow Manor Care Home is calculated as follows: ( (260 Excellents x 5) + (64 Goods x 4) + (11 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 341 Ratings = 4.686

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elstow Manor Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jul 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Ramona

Ramona Stanciu

Job Title: Registered Home Manager

Joined: 2024

Ramona has worked in private health care since 2014, beginning her career as a nurse. With many years of experience in various roles managing care services for the residential and nursing sector, she joined Hamberley in September 2024.


"Elstow Manor Care Home is a great community filled with loving care, happiness and laughter. I am very proud to be part of such a dedicated team that continues to strive to deliver a first-class service in a stunning environment. I look forward to welcoming you to Elstow Manor."


Val

Val Foley

Job Title: Customer Relations Manager

Joined: 2021

Val Foley began working in the care sector in 2019 and has been part of the Hamberley team since 2021. A real ‘people person’, Val enjoys supporting families and individuals to find the right care and support within Hamberley’s award-winning homes across Bedfordshire. Outside of work, Val enjoys attending the theatre, musical events and travelling.


“I am the first point of contact for families seeking care at Elstow Manor Care Home, and my goal is to ensure families feel at ease when embarking on the difficult journey into seeking care. I feel very passionate about giving all our residents the opportunity to live their best lives in our homes. I’d love to give you a tour so you can experience the Elstow difference for yourself.”


Gill

Gill Crow

Job Title: Business Administrator

Joined: 2022

Gill joined Hamberley in September 2022 as a receptionist meeting and greeting at the front of the house.


She was then promoted to BAA before taking full responsibility as the home business Administrator in 2024.


No image found

Oliver Waddington

Job Title: Wellbeing Coach

Joined: 2021

Oliver has been the Wellbeing Coach at Elstow Manor since 2021 when the home first opened.


No image found

Marius Vieru

Job Title: Clinical Lead

Joined: 2024

Marius joined the Elstow Manor team in 2024 as the Clinical Lead.