Willow Lodge Care Home

Windsor Road, Falkirk FK1 5EL
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9.7 8 Reviews
  • Willow Lodge Care Home, Falkirk
Willow Lodge is a bespoke, state of the art, 32 bed home located in Falkirk. Set in a quiet, residential area, it is located close to local shops and amenities, near Falkirk High train station, and just a ten-minute bus ride into Falkirk town centre.

The home has a team of experienced registered nurses and care workers who provide personalised, recovery focused support to individuals experiencing mental health difficulties and their associated conditions.

As part of the Meallmore Group, Willow Lodge follows rigorous infection control procedures in line with the latest public health guidance.

Willow Lodge is finished to a very high standard. Each resident has their own bedroom with ensuite facilities. There are several communal areas for residents to relax, socialise and dine in, while there is also a cinema room and dedicated activities areas.

While the home offers long terms placements, as part of their rehab focus, it also has four self-contained apartments. These are designed to enable residents to develop their life skills with a view to them moving on to their own community-based accommodation.

Willow Lodge’s dedicated Activities Team offer residents a varied programme of activities, supporting them to socialise and continue their hobbies both in the home and the community.

Food is prepared by a team of professional chefs to ensure it is always nutritious, varied, and responsive to dietary requirements. The home also has a life skills kitchen where the chefs work with residents to develop their cooking skills.

The home has a private courtyard which is safe, secure and accessible, offering residents an attractive area to sit and relax or enjoy a BBQ.

Willow Lodge has access to various healthcare professionals, including GPs, Psychiatry/Psychology, Specialist Nursing Services, Talking Therapies and Community Mental Health Teams.

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Care Provided by Willow Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Drug Dependence (past or present)
  • Head/Brain Injury
  • Schizophrenia
  • Other Care Provided
  • Independent Living Training

Good to Know

  • Person in charge
  • Tam McNamara (Manager)
  • Admission Criteria
    • Ages from 18 to 65
  • Room Information
    • Single Rooms (33)
    • Single Rooms with ensuite Wet Room (33)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Willow Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Willow Lodge Care Home Reviews (8)

9.7

Willow Lodge Care Home has a Review Score of 9.7 (9.685) out of 10, based on 8 reviews in the last 2 years. Over all time Willow Lodge Care Home has 8 reviews.

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Review from S N (Daughter of Resident) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with the care my dad received from all staff members at Willow Lodge. My dad is happy and content here which is the most important thing. Will be forever grateful for everything the staff members do for him.

Reply from Cameron, Willow Lodge Care Home at Willow Lodge Care Home

Thank you so much for your kind words and for sharing your experience at Willow Lodge. We are truly delighted to hear that your dad is happy and content - that's what matters most to us. Our team is dedicated to providing compassionate, person-centred care, and knowing that it brings comfort to families like yours means a great deal. Your appreciation means the world to our colleagues, and we are grateful for your support. If there's ever anything we can do, please don't hesitate to reach out.


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Review from Andrew L (Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and helpful, my room is big and nice. I enjoy it when Dexter the dog comes in. I enjoy the life skills, with the chef.
The food is very good.

Reply from Cameron, Willow Lodge Care Home at Willow Lodge Care Home

**Response:** Thank you for your lovely review! It's wonderful to hear that you're enjoying your room, the activities, and the delicious food prepared by our chef. We know how much our residents love visits from Dexter the dog, and we're so glad he brings joy to your day! Your kind words mean a lot to our team, and we're delighted that you feel happy and supported at Willow Lodge. If there's anything more we can do to improve your experience, just let us know!


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Review from Richard C (Brother of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Lodge is modern, in a good area and well kept with good security.
My sister has been at Willow Lodge for just over two years. I am reassured knowing that she is being well looked after. My sister is warm and well fed with comfortable accommodation and private facilities.

Reply from Cameron, Willow Lodge Care Home at Willow Lodge Care Home

Thank you for your kind words about Willow Lodge. It's wonderful to hear that you feel reassured knowing your sister is well cared for and comfortable in her home. Providing a safe, warm, and supportive environment is our priority, and we're delighted that this has been your experience. Your feedback means a lot to our team, and we truly appreciate you taking the time to share it. If there's ever anything we can do to further support your sister or your family, please don't hesitate to reach out.


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Review from P L (Mother of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home, very welcoming, visually and personally. The staff are genuinely caring and work in a professional manner and an empathetic way towards my daughter.
We have experienced many care homes in the last five years and Willow Lodge is by far the best. The building, decor, rooms, activities,
staff and overall care are excellent.

Reply from Cameron, Care Home Representative at Willow Lodge Care Home

Thank you so much for your wonderful review of Willow Lodge. We're thrilled to hear that our care home stands out as the best among those you've experienced. It's heartening to know that the building, decor, rooms, and activities meet your expectations and that our team's professionalism and empathy make a positive difference. We appreciate your kind words and are glad to continue providing excellent care for your daughter. Thank you for choosing Willow Lodge and for taking the time to share your feedback.


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Review from M M (Brother-in-law of Resident) published on 22 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly caring staff, very helpful and attentive. Goof facilities and clean surroundings. The food is lovely as far as I can see. Management always available if required for a chat.

Reply from Cameron, Care Home Representative at Willow Lodge Care Home

Thank you for your kind words about Willow Lodge. We're delighted to hear that our team's dedication and attentiveness have positively impacted your experience. It's wonderful to know that our facilities, cleanliness, and culinary offerings meet your expectations. We appreciate your recognition of our management team's availability for discussions as we strive to maintain open and supportive communication with all our residents and their families. Your feedback is invaluable to us and motivates our continued commitment to providing the highest quality of care.


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Review from M M (Sister of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is most helpful and my brother was doing fine and loves it here. I'm pleased with everything. The only thing is my brother doesn't seem to get afternoon tea accept for Sunday.

Reply from Cameron, Care Home Representative at Willow Lodge Care Home

Thank you so much for taking the time to share your thoughts about Willow Lodge. We're delighted to hear that your brother is enjoying his time with us and that you are pleased with the care and support we provide. Regarding the afternoon tea, we truly appreciate your feedback and I will ensure this is passed back across to our team. It's our aim to ensure all our residents are happy and comfortable, and we understand the importance of consistent, enjoyable experiences like afternoon tea. Please feel free to reach out to us directly if you need anything else.


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Review from L G (Sister of Resident) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are caring and considerate. They are kind and use humour well. They respect residents and each other. They encourage residents to try things and are very positive.
The decor of the care home is lovely. Meals are healthy with lots of choices. There are lots of activities available. The staff
act very well on feedback from residents and relatives. They pass information on to relatives. Management are involved in the daily life of the home. Overall, I'm delighted with the high level of care my brother receives at Willow Lodge.

Reply from Tam McNamara, Care Home Manager at Willow Lodge Care Home

Thank you for your heartfelt review of Willow Lodge. We are thrilled to learn about your positive experiences at our home.
Your kind words about our caring and considerate staff, beautiful decor, healthy meals, and various activities warm our hearts. We value your feedback and take pride in being responsive to residents' and families' needs.
We are deeply committed to providing high-quality care and support to your brother and all our residents. If you have any questions or suggestions, please don't hesitate to reach out to us.


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Review from Yvonne B (Wife of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff work very hard to care and engage with my husband and meet all his needs very well. Management and staff communicate very well with me if they or I have any concerns. Excellent care all round. Meals are enjoyable and his room is very modern and spacious, with his own bathroom facilities and a
fridge to keep his juice etc. in. Various lounges with kitchen facilities nearby.

Reply from Thomas McNamara (manager), Care Home Manager at Willow Lodge Care Home

Thank you very much for your nice comments and I will pass them on to the team.


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Current Review Score: 9.7 (9.685)

Overview of Review Score

The Review Score of 9.7 (9.685) out of 10 for Willow Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.885 for Willow Lodge Care Home is calculated as follows: ( (86 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 96 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Willow Lodge Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 14 Nov 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Tam

Tam McNamara

Job Title: Care Home Manager

As a Care Home Manager, I am committed to developing a relaxed and happy home where people enjoy living and working. The living areas have been purposely subdivided into smaller domestic-style areas to foster a warm sense of community within Willow Lodge.


The specialised care facilities cater to residents with a wide range of conditions relating to mental health, and recovery programmes have been developed to promote independence.


Frequently Asked Questions about Willow Lodge Care Home

What types of Care is Willow Lodge Care Home registered for?

Dementia, Mental Health Condition, Detention Under Mental Health Act & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willow Lodge Care Home provide?

Independent Living Training is an additional type of care provided.

How many Rooms does Willow Lodge Care Home have?

There are 33 Single Rooms.

What are the Facilities & Services at Willow Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willow Lodge Care Home to the centre of Falkirk?

0.8 mile(s) as the crow flies, distance by road may be significantly further.