Edenbridge Manor Care Home - Avery Healthcare

Mont St Aignan Way, Edenbridge TN8 5FA
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9.7 68 Reviews
  • Edenbridge Manor Care Home - Avery Healthcare, Edenbridge
Edenbridge Manor Care Home, a distinguished care residence in Edenbridge, showcases 85 opulent bedrooms spanning three levels. Its exceptional facilities, along with outstanding residential, respite and dementia care services, position it as a premier choice in the Edenbridge community.

Experience the convenience of companion suites designed for couples, siblings, or close friends seeking a shared care home environment. The ground floor hosts the piano lounge, an elegant space for socialising or unwinding. The Stonebridge Café serves delightful refreshments throughout the day, and residents can find tranquillity in the well-appointed library.

On the first floor, the balcony offers breath-taking views of the surroundings, providing an ideal setting for enjoying warm summer days. Indulge in pampering amenities on the second floor, featuring a hair salon, spa, and therapy room for residents to relish some 'me-time' with a glass of bubbly!

Adding to the allure, the Edenbridge care home boasts a state-of-the-art cinema room on-site, presenting a diverse selection of films daily to ensure entertainment for all.

Care Provided by Edenbridge Manor Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Physiotherapy

Good to Know

  • Person in charge
  • Tom Parry (Regional Director)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (85)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Edenbridge Manor Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,650
  • (these prices are only a guideline, please contact Edenbridge Manor Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Edenbridge Manor Care Home - Avery Healthcare Reviews (68)

Total of 68, showing 1-20
9.7

Edenbridge Manor Care Home - Avery Healthcare has a Review Score of 9.7 (9.682) out of 10, based on 32 reviews in the last 2 years. Over all time Edenbridge Manor Care Home - Avery Healthcare has 68 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad went to Edenbridge Manor for a respite stay after Dad had a period in hospital. I can't speak highly enough of the home and the staff and the experience was so good that my brother and I would have preferred them to stay.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to leave us such a lovely review. It was an absolute pleasure having Mum and Dad with us. We will be here in the future if you need us, kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

My father has been cared for now, for several months. His care has been nothing short of amazing. The care staff are attentive and very focused on person-centred care. The management team have been incredible every step of the way. Nothing has been too much trouble for them. The young lady on reception
always greets with an amazing smile and kindness. Altogether an amazing team.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to leave us a lovely review of our Home and Team, I am so glad your father is happy here. Kind regards


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Overall Experience  Overall Experience 5.0 out of 5

The home is luxurious and the staff are very friendly and helpful. The food and how it is presented is excellent.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for review of our lovely home and staff, I will pass on your comments to the staff who will be delighted to hear this, Kind Regards


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Overall Experience  Overall Experience 5.0 out of 5

I have visited Endbridge Manor regularly to share Holy Communion with residents over the last eighteen months. I have found the home to be consistently warm and welcoming. The staff are friendly and efficient and there seems to be a genuine desire to address the wellbeing of the residents.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for leaving us a review, I will pass on your lovely comments to the team. Kind regards


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Overall Experience  Overall Experience 5.0 out of 5

The staff are very welcoming when entering the reception.
Spotless and very clean.
Lovely coffee machine with cakes and biscuits for all to enjoy.
Resident's room is nice and spacious with her own little patio on to the garden.
In the piano room, they had a 'Mad Hatters Tea Party' which all the
residents were keen to join in with lots of yummy cakes.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for leaving this review, We love our new coffee machine, so glad you do too. We look forward to seeing you at our next events, Kind Regards


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Overall Experience  Overall Experience 5.0 out of 5

My wife and I came to Edenbridge Manor Care Home in March 2023. I am 92 and my wife is 90. We did not look forward to having to leave our bungalow in a very pretty village in South Northamptonshire. Having no family in that area, we chose The Manor to be closer to our last remaining family member. Wow
what a great choice we made. It has been all that you could have wished for from the beginning until the present. 5 star accommodation with 5 star service.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

We are so happy you both found Edenbridge Manor. We love having you here - I will pass your lovely comments on to the team - Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

My family joined my nan for a community lunch.
We had a table laid to join my nan. The lunch was beautifully presented. Roast chicken, stuffing, cauliflower cheese, baby carrots, broccoli stems and gravy. Was very tasty! With one my favourite old school classics of jam and coconut sponge with custard
for pudding.
Nothing was too much trouble for the staff who made us feel very welcome.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

It was our pleasure to have you, I will pass your lovely comments on to the team.


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Overall Experience  Overall Experience 4.0 out of 5

My mother is being very well looked after at Edenbridge Manor and is happy and settled there. The staff are very caring and she is treated with great respect. There is always a calm and pleasant atmosphere when I visit and the facilities and meals are very good too. We have had a couple of internal
communication issues, but they have been resolved quickly.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to leave us a review of our lovely home, I will pass on your comments to the staff. Kind regards


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Overall Experience  Overall Experience 2.0 out of 5

My mum was here for six weeks. The home is like a hotel and feels very luxurious. The staff are lovely, polite, caring and helpful (lot of agency staff). Mum was on the top floor so the food was brought up from downstairs. By the time it reached her (on a cold plate), it was cold. She didn't like the
meals and at one point we brought in microwave meals for her. A Ploughman's supper consisted of half a slice of processed ham, a thin slice of corned beef, a 50p size brie and a roll, she had to ask for butter! Other residents complained too but it wasn't resolved. Housekeeping wasn't great. She had to ask for her bed and towels to be changed after two weeks as there was no sign of it being done, cleaning was intermittent and the bins were not emptied regularly. When mum cut her leg there was not a first aid kit, no plasters or bandages available, the carer found her one from her handbag! The laundry lost a pair of her trousers and one wash wasn't ironed. Major improvement needed.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for your positive comments regards to our lovely and polite team. I am sorry to hear you are very disappointed with the level of service mum received whilst in our care. Our aim is to provide the best possible experience to those we support and it is something we take very seriously, so thank you for bringing this to our attention. Your comments are much appreciated and each area of your feedback is being investigated with the heads of each department and senior management team. Please be assured this is not up to our usual high standards that we take pride in at Edenbridge Manor and every effort will be made to ensure we learn from this experience in the future. We will contact you directly to address the content of your email. Kind regards.


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Overall Experience  Overall Experience 1.0 out of 5

Lovely building, rooms and people as care staff, caring, smiley, they mean well. But it is very important to note that, despite their clothing, there are no nurses on staff at all! It's a residential care home', they hammered this home, when they came to me to tell me her residency has been terminated.
I
would love to show you the letter sent to me, but sadly on this platform, I can't, maybe on another social media platform. The deputy manager, admitted, that they had a number of residents that they could no longer cope with and were similarly being asked to leave! My mum, is not aggressive or angry, as some with dementia can get. She has become immobile, needs help into a wheelchair and eating, and her legs have a skin infection. With no nurses on staff they can't change the bandages. They have issued a letter advising me the final date of her residency will be the 20th of June. If your loved one will need a nurse at any stage, or more care than they do now, please look elsewhere.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for commenting on our lovely building and staff. As a residential home, we take great care in undertaking a full assessment, to ensure we can meet future residents' needs, this is a crucial part of understanding our new residents and ensuring we do not accept anyone who requires nursing care as this would not be in anyone's best interest. All our resident's needs are ongoingly reviewed as they can change over time. You'll see as per 2.4 of the signed residency agreement that it states this is reviewed monthly. It was, sadly, identified that we were unable to meet mum's needs and therefore in her best interest to be moved onto another type of home. These decisions are never taken lightly but our residents' welfare is paramount. We are sorry that as a result of mum's needs changing we had to give notice but I hope that you can understand this decision was made in her best interest as we are a residential and dementia care home that are unable to meet nursing needs, Kind regards, Jane.


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Overall Experience  Overall Experience 5.0 out of 5

Edenbridge Manor Care Home does not feel like a care home, more like a very fine hotel. All the staff I met were welcoming. Friendly, professional and very helpful. Thank you.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you so much for leaving us this review, I will pass this on to the team who will be delighted to hear this. Kind Regards


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Overall Experience  Overall Experience 5.0 out of 5

Fantastic facilities, professional staff. Outstanding care and consideration to all residents - highly recommended.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for the amazing review, It was a pleasure to have your wife stay with us. I will pass this on to the team. Kind Regards


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Overall Experience  Overall Experience 5.0 out of 5

Very caring staff, excellent facilities, lovely food especially the soups! Nice light, airy rooms. Easy for visitors to come any time. I was in after an ankle operation and was able to manage very well after a day or two.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for leaving such a lovely review, I will pass on your compliments to all the staff, We are so glad you enjoyed your stay with us. Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the overall ambience. Pleasant atmosphere created by all the staff. The building and surroundings deserve special praise to complete the experience.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for the lovely review of our home, your comments will be shared with the team. Kind Regards, Jane


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Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the home, it's been a pleasure to visit my sister-in-law. Everybody is very friendly and helpful.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for your review of our home, Always a pleasure to see you, Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

From the initial visit and tour where we have seen our residents' health and environment dramatically improve. As a dementia patient who is wheelchair bound I am and continue to be very pleased about how he is treated and looked after in a genuine fashion. The staff are attentive and caring. My father
has become more alert and active and he sees more of the day despite his dementia clearly advancing to the point that he cannot recognise anyone anymore. But he is safe and cared for that is truly marvellous.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for leaving us this review, We are so pleased you are happy with your father's care and we are so happy to hear he is happy here.
Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

Everyone is lovely here, so friendly and welcoming. My dad is so happy here and enjoys meeting and talking to everyone. The standard of care is high and everyone here is well looked after. Everyone from the carers to the staff knew all the resident's names. After looking at lots of other care homes
this one is definitely the best one for everything you need for your family members to be cared for.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to leave a lovely review. It is our pleasure to take care of your dad, he is a much-loved member of our family.


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Overall Experience  Overall Experience 5.0 out of 5

The staff are caring and treat mum as an individual. When mum became unwell they provided excellent care for her and her family members. It is such a relief to know mum is safe and well cared for in the last years of her life.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to leave such a lovely review. Mum is a much loved member of our family so glad she's being well cared for here at Edenbridge Manor. Kind Regards.


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Overall Experience  Overall Experience 5.0 out of 5

Staff always very attentive and caring. Always looking to help. Full range of activities keeps the residents happy and entertained.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to leave us a review, we are so glad to hear you are happy with the service provided. Kind regards


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Overall Experience  Overall Experience 4.0 out of 5

My father is well looked after.
The staff are excellent and treat him well.
More could be offered in the way of activities.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to leave us a review. We value your feedback and will look at the activities offered. We are delighted to hear your dad is happy with us here. Kind Regards.


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Current Review Score: 9.7 (9.682)

Overview of Review Score

The Review Score of 9.7 (9.682) out of 10 for Edenbridge Manor Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.682 for Edenbridge Manor Care Home - Avery Healthcare is calculated as follows: ( (277 Excellents x 5) + (70 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 362 Ratings = 4.682

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Edenbridge Manor Care Home - Avery Healthcare is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (5)

Jane

Jane Henri

Job Title: Customer Service Manager

Joined: 2022

I Joined Avery in May 2022 as a Customer Service Advisor and been in my current role since September 2023.
I am passionate about giving good customer service, I love the Home, Staff & Residents.


Susan

Susan Goldsmith

Job Title: Team Leader

Joined: 2021

I Joined Avery when we opened in 2021 as a Senior Carer for night shifts. I switched to days when I became a Team Leader six months later. I have recently been promoted to Unit Manager.


My Family are everything, I love Stitch, playing cards & Singing, You will often hear me before you see me.


Michelle

Michelle Coburn

Job Title: Head Houskeeper

Joined: 2022

I started working at Edenbridge Manor in June 2022. Previous to this I was an Early Years Educator. I worked looking after young people from the ages of six months to pre school.
I am a mother to of three, a daughter Victoria and two sons Oliver and Charlie. all three have given me five beautiful grandchildren ranging from a year to seven.
I live in Edenbridge with my partner, my son, his partner and their daughter and my granddaughter Grace.
I work a full time position as Head Housekeeper, but in my spare time I like to read and crochet, but my most favorite thing to do is to go on holiday and explore what other countries and cultures have to offer.


Steven

Steven Watts

Job Title: Head Chef

Joined: 2023

I Joined Edenbridge Manor as a Sous Chef in March 2023 and Became Head Chef in November.
I have been a Chef for 20 Years.
I was based in Holland for 10 years moving back to the UK in 2008. I love Motor Sports especially Formula One


Becca

Becca French

Job Title: Activities & Wellbeing Coordinator

Joined: 2022

My name is Becca and I am the Well-Being & Activities Co-ordinator at Edenbridge Manor.
I started in October 2022 as a Care Assistant, then took on my current role in March 2023.
I live in Edenbridge with my husband, and we have a greyhound called Georgie.
When I’m not working I enjoy walks with my dog, cooking and watching movies, I love a good rom com or superhero film!
I enjoy listening to music and love to dance ??


Frequently Asked Questions about Edenbridge Manor Care Home - Avery Healthcare

What types of Care is Edenbridge Manor Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Edenbridge Manor Care Home - Avery Healthcare provide?

Physiotherapy is an additional type of care provided.

How many Rooms does Edenbridge Manor Care Home - Avery Healthcare have?

There are 85 Single Rooms.

What are the Facilities & Services at Edenbridge Manor Care Home - Avery Healthcare?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Edenbridge Manor Care Home - Avery Healthcare to the centre of Edenbridge?

0.2 mile(s) as the crow flies, distance by road may be significantly further.