Edenbridge Manor Care Home - Avery Healthcare has a Review Score of 9.7 (9.682) out of 10, based on 32 reviews in the last 2 years. Over all time Edenbridge Manor Care Home - Avery Healthcare has 68 reviews.
Review from J C (Daughter of Resident) published on 17 January 2025
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Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare
Thank you for taking the time to leave us such a lovely review. It was an absolute pleasure having Mum and Dad with us. We will be here in the future if you need us, kind regards.
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Review from Peter B (Son of Resident) published on 11 December 2024
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Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare
Thank you for taking the time to leave us a lovely review of our Home and Team, I am so glad your father is happy here. Kind regards
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Review from Christine B (Wife of Resident) published on 9 December 2024
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Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare
Thank you for review of our lovely home and staff, I will pass on your comments to the staff who will be delighted to hear this, Kind Regards
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Review from A S (Regular Volunteer) published on 18 November 2024
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Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare
Thank you for leaving us a review, I will pass on your lovely comments to the team. Kind regards
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Review from M G (Daughter-in-law of Resident) published on 6 November 2024
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Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare
Thank you for leaving this review, We love our new coffee machine, so glad you do too. We look forward to seeing you at our next events, Kind Regards
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Review from D B (Resident) published on 1 November 2024
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Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare
We are so happy you both found Edenbridge Manor. We love having you here - I will pass your lovely comments on to the team - Thank you.
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Review from S F (Granddaughter of Resident) published on 1 November 2024
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Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare
It was our pleasure to have you, I will pass your lovely comments on to the team.
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Review from S L (Daughter of Resident) published on 11 October 2024
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Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare
Thank you for taking the time to leave us a review of our lovely home, I will pass on your comments to the staff. Kind regards
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Review from L S (Daughter of Resident) published on 25 July 2024
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Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare
Thank you for your positive comments regards to our lovely and polite team. I am sorry to hear you are very disappointed with the level of service mum received whilst in our care. Our aim is to provide the best possible experience to those we support and it is something we take very seriously, so thank you for bringing this to our attention. Your comments are much appreciated and each area of your feedback is being investigated with the heads of each department and senior management team. Please be assured this is not up to our usual high standards that we take pride in at Edenbridge Manor and every effort will be made to ensure we learn from this experience in the future. We will contact you directly to address the content of your email. Kind regards.
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Review from D S (Son of Resident) published on 21 June 2024
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Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare
Thank you for commenting on our lovely building and staff. As a residential home, we take great care in undertaking a full assessment, to ensure we can meet future residents' needs, this is a crucial part of understanding our new residents and ensuring we do not accept anyone who requires nursing care as this would not be in anyone's best interest. All our resident's needs are ongoingly reviewed as they can change over time. You'll see as per 2.4 of the signed residency agreement that it states this is reviewed monthly. It was, sadly, identified that we were unable to meet mum's needs and therefore in her best interest to be moved onto another type of home. These decisions are never taken lightly but our residents' welfare is paramount. We are sorry that as a result of mum's needs changing we had to give notice but I hope that you can understand this decision was made in her best interest as we are a residential and dementia care home that are unable to meet nursing needs, Kind regards, Jane.
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Review from D D (Friend of Resident) published on 10 June 2024
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Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare
Thank you so much for leaving us this review, I will pass this on to the team who will be delighted to hear this. Kind Regards
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Review from J D (Resident) published on 10 June 2024
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Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare
Thank you for the amazing review, It was a pleasure to have your wife stay with us. I will pass this on to the team. Kind Regards
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Review from B B (Respite Resident) published on 12 March 2024
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Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare
Thank you for leaving such a lovely review, I will pass on your compliments to all the staff, We are so glad you enjoyed your stay with us. Kind regards.
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Review from Kenneth F (Brother of Resident) published on 5 February 2024
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Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare
Thank you for the lovely review of our home, your comments will be shared with the team. Kind Regards, Jane
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Review from Valerie F (Sister-in-law of Resident) published on 30 January 2024
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Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare
Thank you for your review of our home, Always a pleasure to see you, Kind regards.
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Review from A B (Son of Resident) published on 26 January 2024
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Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare
Thank you for leaving us this review, We are so pleased you are happy with your father's care and we are so happy to hear he is happy here.
Kind regards.
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Review from A F (Daughter of Resident) published on 23 January 2024
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Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare
Thank you for taking the time to leave a lovely review. It is our pleasure to take care of your dad, he is a much-loved member of our family.
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Review from J T (Daughter of Resident) published on 17 January 2024
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Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare
Thank you for taking the time to leave such a lovely review. Mum is a much loved member of our family so glad she's being well cared for here at Edenbridge Manor. Kind Regards.
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Review from I C (Son of Resident) published on 14 December 2023
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Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare
Thank you for taking the time to leave us a review, we are so glad to hear you are happy with the service provided. Kind regards
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Review from Michael H (Son of Resident) published on 29 November 2023
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Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare
Thank you for taking the time to leave us a review. We value your feedback and will look at the activities offered. We are delighted to hear your dad is happy with us here. Kind Regards.
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The Review Score of 9.7 (9.682) out of 10 for Edenbridge Manor Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.682 for Edenbridge Manor Care Home - Avery Healthcare is calculated as follows: ( (277 Excellents x 5) + (70 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 362 Ratings = 4.682
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Edenbridge Manor Care Home - Avery Healthcare is based on 30 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 30 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Customer Service Manager
Joined: 2022
I Joined Avery in May 2022 as a Customer Service Advisor and been in my current role since September 2023.
I am passionate about giving good customer service, I love the Home, Staff & Residents.
Job Title: Team Leader
Joined: 2021
I Joined Avery when we opened in 2021 as a Senior Carer for night shifts. I switched to days when I became a Team Leader six months later. I have recently been promoted to Unit Manager.
My Family are everything, I love Stitch, playing cards & Singing, You will often hear me before you see me.
Job Title: Head Houskeeper
Joined: 2022
I started working at Edenbridge Manor in June 2022. Previous to this I was an Early Years Educator. I worked looking after young people from the ages of six months to pre school.
I am a mother to of three, a daughter Victoria and two sons Oliver and Charlie. all three have given me five beautiful grandchildren ranging from a year to seven.
I live in Edenbridge with my partner, my son, his partner and their daughter and my granddaughter Grace.
I work a full time position as Head Housekeeper, but in my spare time I like to read and crochet, but my most favorite thing to do is to go on holiday and explore what other countries and cultures have to offer.
Job Title: Head Chef
Joined: 2023
I Joined Edenbridge Manor as a Sous Chef in March 2023 and Became Head Chef in November.
I have been a Chef for 20 Years.
I was based in Holland for 10 years moving back to the UK in 2008. I love Motor Sports especially Formula One
Job Title: Activities & Wellbeing Coordinator
Joined: 2022
My name is Becca and I am the Well-Being & Activities Co-ordinator at Edenbridge Manor.
I started in October 2022 as a Care Assistant, then took on my current role in March 2023.
I live in Edenbridge with my husband, and we have a greyhound called Georgie.
When I’m not working I enjoy walks with my dog, cooking and watching movies, I love a good rom com or superhero film!
I enjoy listening to music and love to dance ??