Edenbridge Manor Care Home - Avery Healthcare has a Review Score of 9.7 (9.682) out of 10, based on 32 reviews in the last 2 years. Over all time Edenbridge Manor Care Home - Avery Healthcare has 68 reviews.
Review from Sue K (Daughter of Resident) published on 24 November 2023
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Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare
We are so happy Dad has settled in well & that you enjoyed the meal, we hope to see you all again soon, Kind Regards
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Review from A W (Friend of Resident) published on 20 November 2023
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Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare
We are delighted that you had a good visit with your friend, We hope to see you again soon, kind regards.
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Review from I N (Friend of Resident) published on 16 November 2023
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Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare
Thank you for taking the time to leave a review; I'm happy to hear you are being looked after as a visitor. We hope to see you again soon.
Kind Regards.
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Review from G L (Partner of Resident) published on 1 November 2023
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Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare
Thank you for taking the time to leave us a review, I am delighted to hear your partner had a pleasant stay, Kind Regards
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Review from R C (Son of Resident) published on 26 October 2023
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Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare
Thank you for taking the time to leave us such a lovely review, it was our absolute pleasure to provide lunch for you and your family. We hope to see you again for lunch soon. Kind Regards.
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Review from C S (Friend of Resident) published on 25 October 2023
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Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare
Thank you for taking the time to leave us a review, We are glad you enjoyed your lunch with us and hope you will be back soon, kind regards.
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Review from F W (Friend of Resident) published on 20 October 2023
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Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare
Thank you for taking the time to leave us a lovely review, we are delighted you enjoyed your lunch with us, we hope to see you again soon, kind regards.
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Review from Z P (Daughter of Resident) published on 18 October 2023
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Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare
Thank you for your review of Edenbridge Manor Care Home and for your amazing rating. We are delighted to hear how satisfied you are with our home and the facilities on offer. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Kind Regards, Jane
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Review from Nigel C (Cousin of Resident) published on 11 October 2023
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Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare
Thank you for taking the time to review Edenbridge Manor Care Home in Edenbridge. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. I will be sure to pass your kind comments on to the rest of the staff team. Best wishes.
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Review from P C (Son of Resident) published on 4 October 2023
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Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare
Thank you for taking the time to review Edenbridge Manor Care Home in Edenbridge. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your feedback is truly invaluable to us, and I will be sure to pass on your kind words to the rest of the team. Best wishes.
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Review from Janet R (Friend of Resident) published on 25 April 2023
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Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare
Thank you for taking the time to review Edenbridge Manor Care Home in Edenbridge. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your feedback is truly invaluable to us, and I will be sure to pass on your kind words to the rest of the team. Best wishes
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Review from Terry C (Respite Resident) published on 17 April 2023
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Reply from Sarah Goswell, Marketing Assistant at Edenbridge Manor Care Home - Avery Healthcare
Thank you for taking the time to review Edenbridge Manor Care Home in Edenbridge. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. I will be sure to pass your kind comments on to the rest of the staff team. Best wishes.
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Review from D N (Friend of Resident) published on 19 February 2023
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Reply from Sarah Goswell, Marketing Assistant at Edenbridge Manor Care Home - Avery Healthcare
Thank you for taking the time to review Edenbridge Manor Care Home in Edenbridge and for your amazing 5-star rating. We are delighted with how pleased you were with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is also pleasing to hear that the choice of activities provided by our well-being team are so well received. I will be sure to pass on your kind words to the rest of the staff team. Best wishes.
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Review from Theresa B (Friend of Resident) published on 15 February 2023
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Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare
Thank you for taking the time to review Edenbridge Manor Care Home and for your amazing 5-star rating. We are delighted to hear that your friend has 'blossomed' since being a part of our loving care community. Our staff team go over and above the standards on a daily basis in order to provide an exemplary level of care. Your feedback is much appreciated. Best wishes
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Review from Michael W (Son of Resident) published on 8 November 2022
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Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare
Thank you for taking the time to review Edenbridge Manor in Edenbridge and for your amazing 5-star rating. We would like to thank you for your heartfelt kind words regarding the care your mother has received since being a part of our loving care community, giving you the peace of mind you deserve. I will be sure to pass your comments on to the rest of the staff team. Best wishes, Rachel.
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Review from K S (Respite Resident) published on 25 October 2022
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Review from C R (Respite Resident) published on 25 October 2022
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Review from Steve K (Son of Resident) published on 18 October 2022
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Review from Brenda H (Resident) assisted by family/friend published on 24 August 2022
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Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare
Thank you for taking the time to review Edenbridge Manor Care Home in Edenbridge. We are delighted to hear such positive feedback about our community and the dedication of the staff team, who provide an exceptional level of care whilst creating a fun and safe environment for our residents. We are also pleased to hear that the choice of tasty meals provided daily by our talented culinary team are well received. It is a true pleasure to have you living with us in the loving care community that we create. Best wishes, Rachel.
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Review from Betty S (Wife of Resident) published on 20 July 2022
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Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare
Thank you for taking the time to review Edenbridge Manor Care Home in Edenbridge. We are delighted to hear how satisfied you are with our home and facilities. Our housekeeping team take great pride in making the home clean and inviting for residents, staff and visitors alike. It is a true pleasure to care for your husband and to have him as a member of our loving care community. Our highly trained staff team go above the standards daily, to provide exceptional care for all residents, meeting their individual needs, whilst creating an enjoyable and happy environment to reside in. We look forward to seeing you on your next visit, best wishes, Rachel.
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The Review Score of 9.7 (9.682) out of 10 for Edenbridge Manor Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.682 for Edenbridge Manor Care Home - Avery Healthcare is calculated as follows: ( (277 Excellents x 5) + (70 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 362 Ratings = 4.682
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Edenbridge Manor Care Home - Avery Healthcare is based on 30 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 30 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Customer Service Manager
Joined: 2022
I Joined Avery in May 2022 as a Customer Service Advisor and been in my current role since September 2023.
I am passionate about giving good customer service, I love the Home, Staff & Residents.
Job Title: Team Leader
Joined: 2021
I Joined Avery when we opened in 2021 as a Senior Carer for night shifts. I switched to days when I became a Team Leader six months later. I have recently been promoted to Unit Manager.
My Family are everything, I love Stitch, playing cards & Singing, You will often hear me before you see me.
Job Title: Head Houskeeper
Joined: 2022
I started working at Edenbridge Manor in June 2022. Previous to this I was an Early Years Educator. I worked looking after young people from the ages of six months to pre school.
I am a mother to of three, a daughter Victoria and two sons Oliver and Charlie. all three have given me five beautiful grandchildren ranging from a year to seven.
I live in Edenbridge with my partner, my son, his partner and their daughter and my granddaughter Grace.
I work a full time position as Head Housekeeper, but in my spare time I like to read and crochet, but my most favorite thing to do is to go on holiday and explore what other countries and cultures have to offer.
Job Title: Head Chef
Joined: 2023
I Joined Edenbridge Manor as a Sous Chef in March 2023 and Became Head Chef in November.
I have been a Chef for 20 Years.
I was based in Holland for 10 years moving back to the UK in 2008. I love Motor Sports especially Formula One
Job Title: Activities & Wellbeing Coordinator
Joined: 2022
My name is Becca and I am the Well-Being & Activities Co-ordinator at Edenbridge Manor.
I started in October 2022 as a Care Assistant, then took on my current role in March 2023.
I live in Edenbridge with my husband, and we have a greyhound called Georgie.
When I’m not working I enjoy walks with my dog, cooking and watching movies, I love a good rom com or superhero film!
I enjoy listening to music and love to dance ??