Edenbridge Manor Care Home - Avery Healthcare

Mont St Aignan Way, Edenbridge TN8 5FA
Submit a Review
9.7 68 Reviews
  • Edenbridge Manor Care Home - Avery Healthcare, Edenbridge
Edenbridge Manor Care Home, a distinguished care residence in Edenbridge, showcases 85 opulent bedrooms spanning three levels. Its exceptional facilities, along with outstanding residential, respite and dementia care services, position it as a premier choice in the Edenbridge community.

Experience the convenience of companion suites designed for couples, siblings, or close friends seeking a shared care home environment. The ground floor hosts the piano lounge, an elegant space for socialising or unwinding. The Stonebridge Café serves delightful refreshments throughout the day, and residents can find tranquillity in the well-appointed library.

On the first floor, the balcony offers breath-taking views of the surroundings, providing an ideal setting for enjoying warm summer days. Indulge in pampering amenities on the second floor, featuring a hair salon, spa, and therapy room for residents to relish some 'me-time' with a glass of bubbly!

Adding to the allure, the Edenbridge care home boasts a state-of-the-art cinema room on-site, presenting a diverse selection of films daily to ensure entertainment for all.

Show Edenbridge Manor Care Home - Avery Healthcare on the Map

Care Provided by Edenbridge Manor Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Physiotherapy

Good to Know

  • Person in charge
  • Tom Parry (Regional Director)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (85)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Edenbridge Manor Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,650
  • (these prices are only a guideline, please contact Edenbridge Manor Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Edenbridge Manor Care Home - Avery Healthcare Reviews (68)

Total of 68, showing 41-60
9.7

Edenbridge Manor Care Home - Avery Healthcare has a Review Score of 9.7 (9.682) out of 10, based on 32 reviews in the last 2 years. Over all time Edenbridge Manor Care Home - Avery Healthcare has 68 reviews.

Overall Experience

  • 51
  • 14
  • 1
  • 1
  • 1

Date Published

68
8
12
32
36

Review from P L (Wife of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Edenbridge Manor Care Home could not have done more to make my husband feel welcome and at home. Staff and management are always there to listen to any concerns I may have and provide the necessary support. My husband is on the memory floor where he is very well cared for in a lovely environment.
They really do care and I would not hesitate to recommend the home.

Reply from Ryan Farrelly, Marketing Assistant at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home in Edenbridge. It is a true pleasure to care for your husband and we are glad to hear how well he has settled into his new home here. Your kind words about our staff team are invaluable to us and I will be sure to pass on the positive feedback. We look forward to seeing you on your next visit. Best Wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-run caring facility. All staff treat residents with the utmost care and respect. Always someone around. Staff appear well briefed, and new people (staff) appear well supported. The environment is welcoming, clean and bright - all in all, an excellent facility.

Reply from Ryan Farrelly, Marketing Assistant at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home in Edenbridge. We are delighted to hear how satisfied you are with our home and facilities. Our staff team go above the standards daily to provide an exceptional level of care for all our residents. Your kind words are truly invaluable to us and I will be sure to pass on the positive feedback to the rest of the team. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Husband of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A warm welcome from the staff, a very comfortable room, and a good general ambience. My wife was cared for by kind and caring people and treated with respect and dignity. There were however quite long periods when she was left alone and lacked stimulation which showed in her face and general demeanour.
A little more interaction with staff and other residents would have been desirable.

Reply from Gemma Fryer, Home Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you so much for your feedback and kind words about the staff. It is such a journey moving into a new setting, it takes time for staff and the new resident to build connections, friendships, and trust. During respite care the time is short and those connections need to be just as important as those staying long term. Your feedback is duly noted to improve our respite care in the future. Best wishes, Gemma.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian M (Power of Attorney of Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used two or three establishments prior to Edenbridge Manor, I am happy to say that the experience at Edenbridge Manor has been exemplary especially as the lady concerned is extremely difficult. The place is spotless and all the staff are both professional and friendly.

Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home in Edenbridge. Your feedback is truly invaluable to us and our staff team, who go above the standards on a daily basis in order to provide an excellent level of care. Our housekeeping team take great pride in keeping the home and gardens nice for not only our residents but also for visitors to enjoy. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John J (Son of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we are very happy, the home is as you would expect from a new property. The staff are all quite nice but because of shifts, you don't get to see the same people all the time. Although only about three months in we are all very happy with the care and attention our Mum is getting.

Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home in Edenbridge. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided on a daily basis by our staff team. It is a true pleasure to have your mum living with us in the loving care community that we create. Best wishes, Rachel.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K G (Daughter of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care at Edenbridge Manor is satisfactory. There are a few carers who do an excellent job. I feel the standard of care does lapse at the weekends; I'm sure due to staffing issues. My only frustration is the communication from management. Also, on the whole, the home is clean, but there are some housekeeping
issues that I have noticed declining since my mother has been there.

Reply from Gemma Fryer, Home Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home in Edenbridge. Your feedback is invaluable to us and our staff team. Following our meeting today, I hope that you feel reassured, that as the Home Manager I have an open door policy. Should you ever have any concerns, please do not hesitate to get in touch. Best wishes, Gemma.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah M (Daughter of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the standard of care at Edenbridge Manor. Mum and Dad have settled in well; they have lovely interacting rooms overlooking the gardens. Staff are kind and helpful, and there is a relaxed atmosphere generally.

Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home in Edenbridge. We are delighted to hear that your parents have soon settled into the loving care community that we create, giving you and your family the peace of mind that you deserve. Our housekeeping team take great pride in keeping the home and gardens nice for not only our residents but also for visitors to enjoy. We look forward to seeing you on your next visit. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ursula M (Wife of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my first time to hand over my husband to a care home. He has had Alzheimer's for the last 7 years. I was totally worn out caring solely and he went for 2 weeks respite to Edenbridge Manor. The staff so reassured me, all my husband's visitors were impressed with the home. He called it 'his hotel'.
I kept in contact with the staff but did not visit him. We shall use the care home again every 3 - 4 months. It made such a difference. Big thank you.

Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home in Edenbridge and for your amazing 5-star rating. We are delighted to hear that your husband enjoyed his respite stay with us in the loving care community that we create, giving you and your family the peace of mind that you deserve. We look forward to welcoming him back soon, for his next visit. Best wishes, Rachel.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beverley O (Daughter of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed to find somewhere for my mother as a matter of urgency and luckily stumbled across Edenbridge Manor. The admission process was swift and seamless and my mother was welcomed with open arms. In the few months she's been there she now considers the staff as personal friends, and I believe they
helped hugely with the difficult transition in leaving her home and her previous life. The facilities are wonderful but the warmth comes from the people and as a family, we are extremely grateful to all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caryn N (Niece of Resident) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Edenbridge Manor for 6 months and I cannot fault the care/support she has received. The staff are amazing and they really care about the residents. Nothing is too much trouble. The home is very well maintained, light and airy and the residents' rooms are lovely. I would highly recommend
Edenbridge Manor.

Reply from Ryan Farrelly, Marketing Assistant at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home and for your fantastic 5-star ratings. We are delighted to hear how well your aunt has settled into our community. It is a pleasure to care for her. We look forward to seeing you on your next visit. Best Wishes, Ryan.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robin C (Son of Resident) published on 13 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, friendly place with excellent care. Since my mother has been in the care home she has been beautifully looked after and has made new friends. My sister and I can now feel at ease that my mother is in a nice place.

Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home and for your amazing 5-star rating. We are delighted to hear how satisfied you are with the level of care provided by our staff team, who go over and above the standards on a daily basis. It is a true pleasure to have your mother living with us, in the loving care community that we provide, giving you and your sister peace of mind. Best wishes


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jo J (Niece of Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Edenbridge Manor is an extremely good care home and I would have no hesitation recommending it to other potential residents. The overall ethos is commendable and the staff are kind and professional. The overall management is very good. The staff go the extra mile to create a real 'home from home' feel
and the well-being support is wonderful.

Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by our staff team on a daily basis, to ensure all our residents receive person-centred care. We are also pleased to hear that the daily activities carried out by our talented Well-being team are well received. I will be sure to pass on your kind comments to the rest of the team. Best wishes, Rachel.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D N (Daughter of Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Edenbridge Manor on the memory floor for several weeks now, and she seems to have settled in well. Her en suite room is very comfortable, well-decorated, and has a view over the gardens. She seems happier than she was at home with two live-in carers (day/night). The staff are always
friendly and helpful and have got to know her as an individual, with personalised care that reflects her interests and needs. The home suggested, and arranged for, changing her bed to a profiling bed so that her legs can be raised at night, to reduce the discomfort from swelling. One of the carers downloaded a piano app onto an iPad, as they had noticed her interest in the piano (but reluctance to try it with other people present), and Mum played a tune on it - she hasn't played the piano in at least the last forty years. I have no hesitation in recommending Edenbridge Manor to other families.

Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home and for your amazing 5-star rating. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that your mother has soon settled into the loving care community that we create, giving you and your family the peace of mind you deserve. I will be sure to pass your kind words on to the rest of the team. Best wishes, Rachel.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Daughter of Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am commenting on all of my mum's time at Edenbridge Manor since May 2021. She was very frail following a long illness and was no longer managing at all with eating and drinking and with very little interest in doing anything. She also a suffered serious illness shortly after she moved in and with
their care she is as good as she is today. She's right back to our mum again. She can eat and drink all day and has activities to get involved in when she wants to and the company of residents, staff, and visitors. She's much stronger and able to live her best life again. This couldn't have happened if she'd stayed at home. I know Mum appreciates all the staff and feels very much part of the community there. She is very capable and goes out when she wants to - she feels she has her independence along with the luxury of knowing everything is taken care of. Edenbridge Manor for my mum is a five star hotel and we are very lucky that she chose to be there.

Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home and for your amazing 5-star rating. It is a true pleasure to have your mum staying with us in the loving care community that we create, giving you and your family the peace of mind you deserve. The well-being of our residents is our primary concern, and we are so pleased that the daily activities provided by the talented well-being team were so well received, along with the choice of tasty meals prepared by the culinary team. We highly appreciate your positive feedback and I will be sure to pass this on to the rest of our team. Best wishes, Rachel.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark H (Son of Resident) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is modern, friendly and Mum thinks it is like a 5-star hotel. She loves her room. The care is excellent, the staff are amazing, and have made mum feel at home.

Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home. We are delighted to hear how happy you are with our home, and the exceptional level of care provided by the staff team on a daily basis, giving you and your family the peace of mind you deserve. It is a true pleasure to have your mum living with us as part of our loving care community. Best wishes, Rachel.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Son of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been resident at Edenbridge Manor Care Home since late 2021. He is on the memory floor. The home itself is very comfortable, and being recently finished, the standard of decor and facilities are impressive. In terms of its physical look and feel, it's more like an up-market hotel than
some of the more typical care home slightly age-worn environments. But more than its look, the atmosphere is welcoming and warm. My father is happy and content and seems to be very well cared for. The food looks of a high quality and the grounds are well cared for and perfect for strolling, reading, chatting, or just enjoying the outdoors. Come the warmer weather I expect my father to spend much of his time in the gardens. The staff have been very helpful whenever I've needed to contact them, going over and above when we have needed help and advice.

Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by our staff team on a daily basis, to ensure all our residents receive person-centred care. We are so pleased that your father soon settled into the loving care community that we create, giving you and your family the peace of mind you deserve. Your kind words are truly appreciated, I will be sure to pass them on to the rest of the team. Best wishes, Rachel.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John L (Son of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both of my parents are now in respite care in Edenbridge Manor. I have found the staff very friendly and helpful. The Home is very clean. There also seems a lot going on for my parents to get involved in. The rooms are first class with all having ensuite which is good. All medication is given at the
appropriate times and a Doctor is on call if required.

Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home. We are delighted to hear that your parents are enjoying their respite stay with us, in the loving care community that we create, giving you and your family the peace of mind that you deserve. Our housekeeping team take great pride in making the home clean and welcoming for residents and visitors alike. I will be sure to pass on your kind comments to the rest of the team. Best wishes, Rachel.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda R (Daughter of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved into the home in Sept 2021. They are in their nineties and living independently was becoming increasingly difficult. Mum and Dad were extremely resistant to the idea of a care home and finding one that would be acceptable to them was never going to be easy. However, from the moment
I arrived to look round I knew I’d found a place that could work for them. They soon settled in. We have peace of mind knowing they are being well cared for in a happy and luxurious environment. The staff show great sensitivity in recognising that it is a challenging time for them as they get older and need more help with day-to-day care. I have always found the staff approachable and quick to deal with any concerns that I might have. Mum is always laughing now and I think despite the trials and tribulations of covid, their quality of life has much improved since they arrived at Edenbridge Manor.

Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home. We are delighted to hear that your parents soon settled into the loving care community that we create and are enjoying life here, giving you and your family the peace of mind that you deserve. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis to provide an excellent level of care. Best wishes, Rachel.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C B (Resident) published on 23 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was extremely well looked after. Everyone was very polite, kind, and helpful. There were plenty of activities organised but unfortunately because of covid restrictions we could not take part.

Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home. Your feedback is truly invaluable to us and our staff team, who go over and above the standards daily, in order to provide an excellent level of care. The well-being of our residents is our primary concern, and we host a variety of activities daily; we are pleased that the activities are well received, unfortunately, they were affected by the Covid 19 restrictions to ensure everyone's safety. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David J (Partner of Resident) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has had an amazing welcome from the start of his stay at Edenbridge Manor to the present day. All of his needs are met, physical, mental, medical. His relationship with the staff and management is great.

Reply from Ryan Farrelly, Marketing Assistant at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home. We are delighted to hear how well your partner has settled into his new home. It is a pleasure to have him as part of our care community. Our dedicated staff team go above the standards daily to ensure all residents receive an exceptional level of care and meet each individual's needs. We highly appreciate your positive feedback and I will be sure to pass this on to the rest of our team. Best Wishes, Ryan.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.682)

Overview of Review Score

The Review Score of 9.7 (9.682) out of 10 for Edenbridge Manor Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.682 for Edenbridge Manor Care Home - Avery Healthcare is calculated as follows: ( (277 Excellents x 5) + (70 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 362 Ratings = 4.682

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Edenbridge Manor Care Home - Avery Healthcare is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Jane

Jane Henri

Job Title: Customer Service Manager

Joined: 2022

I Joined Avery in May 2022 as a Customer Service Advisor and been in my current role since September 2023.
I am passionate about giving good customer service, I love the Home, Staff & Residents.


Susan

Susan Goldsmith

Job Title: Team Leader

Joined: 2021

I Joined Avery when we opened in 2021 as a Senior Carer for night shifts. I switched to days when I became a Team Leader six months later. I have recently been promoted to Unit Manager.


My Family are everything, I love Stitch, playing cards & Singing, You will often hear me before you see me.


Michelle

Michelle Coburn

Job Title: Head Houskeeper

Joined: 2022

I started working at Edenbridge Manor in June 2022. Previous to this I was an Early Years Educator. I worked looking after young people from the ages of six months to pre school.
I am a mother to of three, a daughter Victoria and two sons Oliver and Charlie. all three have given me five beautiful grandchildren ranging from a year to seven.
I live in Edenbridge with my partner, my son, his partner and their daughter and my granddaughter Grace.
I work a full time position as Head Housekeeper, but in my spare time I like to read and crochet, but my most favorite thing to do is to go on holiday and explore what other countries and cultures have to offer.


Steven

Steven Watts

Job Title: Head Chef

Joined: 2023

I Joined Edenbridge Manor as a Sous Chef in March 2023 and Became Head Chef in November.
I have been a Chef for 20 Years.
I was based in Holland for 10 years moving back to the UK in 2008. I love Motor Sports especially Formula One


Becca

Becca French

Job Title: Activities & Wellbeing Coordinator

Joined: 2022

My name is Becca and I am the Well-Being & Activities Co-ordinator at Edenbridge Manor.
I started in October 2022 as a Care Assistant, then took on my current role in March 2023.
I live in Edenbridge with my husband, and we have a greyhound called Georgie.
When I’m not working I enjoy walks with my dog, cooking and watching movies, I love a good rom com or superhero film!
I enjoy listening to music and love to dance ??