Edenbridge Manor Care Home - Avery Healthcare

Mont St Aignan Way, Edenbridge TN8 5FA
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9.7 68 Reviews
  • Edenbridge Manor Care Home - Avery Healthcare, Edenbridge
Edenbridge Manor Care Home, a distinguished care residence in Edenbridge, showcases 85 opulent bedrooms spanning three levels. Its exceptional facilities, along with outstanding residential, respite and dementia care services, position it as a premier choice in the Edenbridge community.

Experience the convenience of companion suites designed for couples, siblings, or close friends seeking a shared care home environment. The ground floor hosts the piano lounge, an elegant space for socialising or unwinding. The Stonebridge Café serves delightful refreshments throughout the day, and residents can find tranquillity in the well-appointed library.

On the first floor, the balcony offers breath-taking views of the surroundings, providing an ideal setting for enjoying warm summer days. Indulge in pampering amenities on the second floor, featuring a hair salon, spa, and therapy room for residents to relish some 'me-time' with a glass of bubbly!

Adding to the allure, the Edenbridge care home boasts a state-of-the-art cinema room on-site, presenting a diverse selection of films daily to ensure entertainment for all.

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Care Provided by Edenbridge Manor Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Physiotherapy

Good to Know

  • Person in charge
  • Tom Parry (Regional Director)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (85)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Edenbridge Manor Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,650
  • (these prices are only a guideline, please contact Edenbridge Manor Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Edenbridge Manor Care Home - Avery Healthcare Reviews (68)

Total of 68, showing 61-68
9.7

Edenbridge Manor Care Home - Avery Healthcare has a Review Score of 9.7 (9.682) out of 10, based on 32 reviews in the last 2 years. Over all time Edenbridge Manor Care Home - Avery Healthcare has 68 reviews.

Overall Experience

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Review from J A (Daughter of Resident) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Deputy Manager was extremely sensitive to the family's needs and facilitated a first meeting for mum with her newest great-granddaughter. She was thrilled! The level of individual compassion was exceptional.

Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor, your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exceptional level of care and a warm/welcoming environment for residents and visitors alike. I will be sure to pass your kind words on to the rest of the team. Best wishes, Rachel.


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Review from Keith D (Son of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received at Edenbridge Manor was exemplary. The staff are caring, kind and professional. My mother adored them and could not praise them enough. The building and facilities were like a 5-star hotel. She was very poorly going in, but after a few weeks, she came out so much fitter,
healthier and happier and has resumed her independent life. She and the family cannot praise and recommend Edenbridge Manor enough.

Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home. We are delighted how satisfied you are with our home and the exceptional level of care our staff team provide on a daily basis. It was a true pleasure to have your mother stay with us, in the loving care community that we create; she is welcome back anytime should she require our services again. Best wishes.


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Review from S M (Daughter of Resident) published on 21 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed for two weeks respite care. Dad was cared for to a very high standard, and Dad's carers were lovely and very thoughtful. The standard of room and food was excellent. The management team were very helpful and responded quickly to any queries I had.

Reply from Ryan Farrelly, Marketing Assistant at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Care Home. We are delighted to hear how satisfied you are with our home and the exceptional level of care our staff team provide daily. We are pleased to hear that your father had a very enjoyable stay with us; he is welcome back anytime should he require our services again. Best Wishes.


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Review from Jane B (Daughter of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent her last several weeks at this wonderful care home. The staff are exceptional, and although I only knew them for a very short time, their kindness and compassion will stay with me forever.

Reply from Juliet Gallop, Home Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home, and thank you for your kind words. Your mother touched so many of us here, she was a beautiful soul with a lovely sense of humour, and her memory will live on. Best Wishes.


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Review from June A (Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy and this home and everyone is helpful and friendly.

Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home. We are delighted to hear that you are happy and settled at Edenbridge Manor, it is a true pleasure to have you living with us in the loving care community that we create. Best wishes, Rachel.


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Review from Caroline H (Granddaughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandma moved to Edenbridge Manor at the end of April. She has quite complex needs due to a stroke making her difficult to understand. The staff have been wonderful and have made her feel at home from the moment she arrived, and we have seen a marked improvement in her mobility, attitude, quality of
life, and most importantly, her happiness.
Edenbridge Manor is an extremely friendly home where Grandma has made new friends with residents and staff. They have done their very best to accommodate visits from the family and have kept us informed of everything from my Grandma’s health to her frequent sing-along sessions.
Thank you for your continued care and understanding.

Reply from Ryan Farrelly, Marketing Assistant at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home and for your amazing 5-star ratings. Our highly trained staff team go above the standards daily to provide exceptional standards of care and support for all residents and their loved ones. It is a true pleasure to have your grandmother as part of our loving care community here at Edenbridge Manor, and we are delighted to hear how well she has settled into her new home. Our residents are encouraged to join in with the various well-being activities we host here, and it is great to hear how much she enjoys our sing-along sessions; it's a fan favourite amongst our community! We look forward to seeing you on your next visit. Best Wishes.


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Review from M O (Son of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Edenbridge Manor to be of a very high standard and feel very comfortable that my mother is in safe, caring hands.

Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home. Your feedback is truly invaluable to us and our staff team who do a fantastic job at creating a warm and welcoming environment for all our residents and their loved ones, giving you and your family the peace of mind you deserve. It is a true pleasure to have your mother living with us. Best wishes.


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Review from Jacqui A (Daughter of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been really pleased with how Mum has settled into Edenbridge Manor Care Home. She is well looked after and happy in her new environment. All the staff are cheerful, and nothing seems too much trouble. They have helped to make Mum safe during these difficult time, while still enabling visits following
protocols.

Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home. We appreciate that this has been a difficult time for everyone during the pandemic, the safety of our residents, their loved ones, and our staff has been a priority, meaning that we have strictly followed the Government guidelines and our own stringent hygiene routines. We are delighted to hear that your mother has quickly settled into the loving community that we create, giving you peace of mind, and look forward to welcoming you back into the home for more regular safe visits now that the restrictions have eased. Best wishes.


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Current Review Score: 9.7 (9.682)

Overview of Review Score

The Review Score of 9.7 (9.682) out of 10 for Edenbridge Manor Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.682 for Edenbridge Manor Care Home - Avery Healthcare is calculated as follows: ( (277 Excellents x 5) + (70 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 362 Ratings = 4.682

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Edenbridge Manor Care Home - Avery Healthcare is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (5)

Jane

Jane Henri

Job Title: Customer Service Manager

Joined: 2022

I Joined Avery in May 2022 as a Customer Service Advisor and been in my current role since September 2023.
I am passionate about giving good customer service, I love the Home, Staff & Residents.


Susan

Susan Goldsmith

Job Title: Team Leader

Joined: 2021

I Joined Avery when we opened in 2021 as a Senior Carer for night shifts. I switched to days when I became a Team Leader six months later. I have recently been promoted to Unit Manager.


My Family are everything, I love Stitch, playing cards & Singing, You will often hear me before you see me.


Michelle

Michelle Coburn

Job Title: Head Houskeeper

Joined: 2022

I started working at Edenbridge Manor in June 2022. Previous to this I was an Early Years Educator. I worked looking after young people from the ages of six months to pre school.
I am a mother to of three, a daughter Victoria and two sons Oliver and Charlie. all three have given me five beautiful grandchildren ranging from a year to seven.
I live in Edenbridge with my partner, my son, his partner and their daughter and my granddaughter Grace.
I work a full time position as Head Housekeeper, but in my spare time I like to read and crochet, but my most favorite thing to do is to go on holiday and explore what other countries and cultures have to offer.


Steven

Steven Watts

Job Title: Head Chef

Joined: 2023

I Joined Edenbridge Manor as a Sous Chef in March 2023 and Became Head Chef in November.
I have been a Chef for 20 Years.
I was based in Holland for 10 years moving back to the UK in 2008. I love Motor Sports especially Formula One


Becca

Becca French

Job Title: Activities & Wellbeing Coordinator

Joined: 2022

My name is Becca and I am the Well-Being & Activities Co-ordinator at Edenbridge Manor.
I started in October 2022 as a Care Assistant, then took on my current role in March 2023.
I live in Edenbridge with my husband, and we have a greyhound called Georgie.
When I’m not working I enjoy walks with my dog, cooking and watching movies, I love a good rom com or superhero film!
I enjoy listening to music and love to dance ??