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Review from Martin C (Son of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience

Lovely Building and furnishing. Unfortunately, the care in the dementia unit was appalling.
Staff constantly around the care station and not with clients in the Lounge.
Mum had numerous falls despite being on safeguarding. After one fall my sister-in-law arrived and asked for the first aid kit only

to be told they didn't know where it was. Paramedics and Doctors at the hospital both put in Safeguarding issues to QCC about her care. Dad was left for 5 hours after we told them the bed was wet and it took us to go back to check and for us to insist it was done whilst we were there. Luckily we got him moved and although he passed away in peace a week later it was the best week of care he had. Overall I think Avery Kettering is designed for elderly and infirm residents but does not really want demintia residents.

Reply from Lynette Summerfield, Customer Service Manager at Avery Park Care Home - Avery Healthcare

Martin, I am so sorry to learn of your experience. Following your feedback the Home Manager gathered all the staff together to understand each area of your complaint and has addressed how we move forward to ensure this experience is not repeated. Thank you for raising these issues and again we apologise profusely for our slip in the standard of care your loved one received.

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Review from Ali R (Daughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience

Having to find a permanent residence for my mother could have been a very stressful situation (especially as she was placed in an emergency placement some distance away) but the entire team at Avery Park Care Home were amazing. From getting her in, settled and her needs assessed was done with professionalism

but also extreme kindness. The warmth and atmosphere are just wonderful.

Reply from Lynette Summerfield, Customer Service Manager at Avery Park Care Home - Avery Healthcare

Thank you for your wonderful review. We try our very best to empathise and understand the stresses families go through in choosing a care home and our mission is always to care for a resident as if they were our own parent. I am pleased you and Mum are pleased with the care provided at Avery Park and all the staff appreciate your feedback.

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Review from D P (Son of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience

Since Mum moved into Avery Park, she has been very happy. Staff are very well trained and manage to be kind, supportive and helpful whilst encouraging as much independence as possible. There is a high commitment to residents' safety and care. The home has an atmosphere of happiness and care. Nothing

is too much trouble for the staff who seem to enjoy working together and interacting with residents. This is a place you come to live even as you get older.

Reply from Jessica Morris, Regional Director at Avery Park Care Home - Avery Healthcare

Thank you very much for your kind review, the team are always focused on providing the highest quality of care and we look forward to sharing your amazing feedback with the team!

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Review from Barbara R (Granddaughter of Resident) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience

Avery Park is very friendly and has been so kind during a very difficult time. The standard of care has been second to none, treating my grandfather with the utmost respect and dignity, which being a 96-year-old man with Alzheimer's really is difficult, however, the carers on Boughton suite have been

amazing with his care. Thank you all - reception, management and carers.

Reply from Rachel Aran, Marketing Administrator at Avery Park Care Home - Avery Healthcare

Thank you for taking the time to review Avery Park Care Home in Kettering and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. We are pleased that we were able to assist you and your family in a difficult time. Best wishes

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Review from C C (Daughter of Resident) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience

We're very pleased with the care home, Mum was apprehensive about coming in but everyone made her very welcome. The staff are very caring and always ask her how she is. She has settled in well and likes to join in with the activities. Everyone is friendly and the home has a really nice atmosphere, we

are very pleased with the choice we made for Mum to come here.

Reply from Rachel Aran, Marketing Administrator at Avery Park Care Home - Avery Healthcare

Thank you for taking the time to review Avery Park Care Home in Kettering. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. It is nice to hear that she has soon settled into her new surroundings and enjoys taking part in the daily activities on offer. We look forward to seeing you again on your next visit. Best wishes

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Review from Linda S (Daughter-in-law of Resident) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience

Dad is very happy at the home. In fact, happier than he has been for years. He particularly loves the entrainment team. The place is like a five-star hotel, and we are very happy with him living here. If the kitchen had an air fryer to cook some healthy chips, an alternative option for lunch could happen,

eg ham, egg and chips or scampi and chips.

Reply from Rebecca Evans, Home Manager at Avery Park Care Home - Avery Healthcare

Thank you for taking the time to review Avery Park Care Home in Kettering. We are delighted to hear that your dad is happy and settled living with us in the loving care community that we create. I can confirm that food prepared by the chef is not fried, but oven cooked giving the same healthy option as an air fryer. We try to cater for varying tastes and always offer an alternative option if the menu is not to a resident's particular liking. Best wishes

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Review from L W (Goddaughter of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience

Avery Park is one of the best care homes in our area. The staff are very professional. The activities are excellent. Everyone seems very happy in the home. My aunt has been here a while now and has settled in very well. A warm welcome is always received when we visit.

Reply from Rachel Aran, Marketing Administrator at Avery Park Care Home - Avery Healthcare

Thank you for taking the time to review Avery Park Care Home in Kettering and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your aunt has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. It is nice to hear that she has soon settled into her new surroundings. We look forward to seeing you again on your next visit. Best wishes

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Review from S R (Son of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience

Avery Park staff were very understanding when both viewed and moved in. It made a very stressful time considerably easier for all concerned.

Reply from Rachel Aran, Marketing Administrator at Avery Park Care Home - Avery Healthcare

Thank you for taking the time to review Avery Park Care Home in Kettering. We understand that moving into care can be a daunting experience for everyone, therefore we try and make the process as seamless as possible, giving you and your family the peace of mind you deserve. We are delighted that you have soon settled into the loving care community that we create. Best wishes.

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Review from Paul T (Son of Resident) published on 19 March 2023
Submitted via Postal Card • Report

Overall Experience

Very friendly staff, reception, carers etc.
Nothing is too much trouble.
The home is very clean and tidy.

Reply from Rachel Aran, Marketing Administrator at Avery Park Care Home - Avery Healthcare

Thank you for taking the time to review Avery park Care Home in Kettering and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Thank you for your kind words. Best wishes.

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Review from Maria M (Daughter of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience

Mum has been here, on the memory floor, for ten months. Avery Park is a fantastic care home, always warm and welcoming, and the staff are so friendly and caring. Mum has Alzheimer's and was living alone until her move here, and without a doubt, her quality of life has vastly improved; she is stimulated,

enjoying all activities on offer, and says the food is delicious. I can't recommend Avery Park enough - such a huge relief to know Mum is safe, happy and so well cared for.

Reply from Rachel Aran, Marketing Administrator at Avery Park Care Home - Avery Healthcare

Thank you for taking the time to review Avery Park Care Home in Kettering and for your amazing 5-star rating. We are delighted to hear that your mum is happy and settled living with us as part of our loving care community, giving you and your family peace of mind. It is also pleasing to hear that since admission her well-being has vastly improved, and she is enjoying the choice of tasty meals provided by our talented culinary team. We look forward to seeing you on your next visit to the home. Kind regards.

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Review from Graham B (Friend of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience

I have visited Avery Park Care Home three or four times and have found it to be an extremely high standard with a friendly welcome. Everything appears to be excellent but I don't know enough detail to comment on 'value for money'.

Reply from Rachel Aran, Marketing Administrator at Avery Park Care Home - Avery Healthcare

Thank you for taking the time to review Avery Park Care Home in Kettering and for your amazing five-star rating. We are delighted to hear that you have enjoyed your visits to our home and the excellent facilities on offer. Your feedback is truly invaluable to us. Best wishes, Rachel.

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Review from N F (Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience

A more informative review will be in a diary/book that I am keeping. Generally, I am very pleased with most aspects of being an Avery resident and very happy. One or two residents are causing me concern as they are determined to look on the black side and it is giving a bad impression to newcomers.

I live in hope they may be separated or moved before their attitude lowers my enjoyment. Fingers crossed.

Reply from Rachel Aran, Marketing Administrator at Avery Park Care Home - Avery Healthcare

Thank you for taking the time to review Avery Park Care Home in Kettering, your feedback is truly invaluable to us and our staff team. After liaising with the Home Manager, I have been assured that the problems you were experiencing have been dealt with and are no longer an issue. If you have any further concerns, please do not hesitate to raise these with her. Best wishes, Rachel.

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Review from Kathryn K (Daughter of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience

Mum moved into Avery Park Care Home on 1st September because of mobility issues. She loves her life there - just like being on a cruise ship or in a luxury hotel! She spends little time in her room - she goes to the dining room for all her meals and joins in with most of the activities - lingo, countdown,

carpet bowls, quizzes etc. Although she would have liked a guide when she first became a resident eg what to do with her laundry, what time meals were etc, she now feels totally at home and we hope she'll have many more happy years there.

Reply from Rachel Aran, Marketing Administrator at Avery Park Care Home - Avery Healthcare

Thank you for taking the time to review Avery Park Care Home in Kettering and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team, since being a part of our loving care community, giving you and your family peace of mind. It is also lovely to hear that she is enjoying the range of daily activities provided by our talented well-being team. Thank you for your kind words. Best wishes, Rachel.

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Review from Martin H (Son of Resident) published on 8 December 2022
Submitted via Website • Report

Overall Experience

My Dad has been living at Avery Park since July. He's so happy being there and can't speak highly enough about how great the staff and facilities are. He loves the banter he has with his carers, who make a point of popping in for a chat with him; whenever their duties allow. In the last few weeks, he's

been asked to be involved in recruitment interviews, which is a fantastic idea and has really given him a sense of worth and purpose. As a family, it's so reassuring that, after the acceptance that he is unable to live independently at home, Dad has settled into Avery Park so well and we'd like to thank all the staff for making this possible.

Reply from Rachel Aran, Marketing Administrator at Avery Park Care Home - Avery Healthcare

Thank you for taking the time to review Avery Park Care Home in Kettering and for your amazing 5-star rating. We are delighted to hear that your dad has soon settled into the loving care community that we create, giving you and your family peace of mind. We pride ourselves on making sure our residents and families feel welcome and included in all the care we deliver, it is a true pleasure to have him involved in the recruitment interviews for the home, giving him a sense of purpose. I will be sure to pass your kind comments on to the rest of the staff team. Best wishes, Rachel.

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Review from K B (Daughter of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience

Avery Park has a very professional approach to all aspects of care yet provides a home that is comforting and delivers care with dignity, compassion and understanding on all levels. Visitors are welcomed like 'good friends' and made to feel comfortable and 'at home'. All staff are very friendly, polite

and helpful and do their utmost to resolve any issues that may arise. Smiles abound all around resulting in a happy and relaxed atmosphere throughout the home. Thank you for caring for my Mum in a lovingly proficient manner.

Reply from Rachel Aran, Marketing Administrator at Avery Park Care Home - Avery Healthcare

Thank you for your review of Avery Park Care Home in Kettering and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Our housekeeping team take great pride in making the home clean and welcoming for residents, staff and visitors alike. We always encourage our residents to welcome visitors to the home and look forward to seeing you on your next visit.

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Review from R G (Daughter of Resident) published on 28 September 2022
Submitted via Postal Card • Report

Overall Experience

Excellent care provided for Mum. Compassionate staff. Caring environment.

Reply from Rachel Aran, Marketing Administrator at Avery Park Care Home - Avery Healthcare

Thank you for taking the time to review Avery Park Care Home in Kettering and for your amazing 5-star rating. We would like to thank you for your kind words regarding the care your mum has received since being a member of our loving care community, giving you and your family peace of mind. Your kind words about our community are truly invaluable to us. Best wishes, Rachel.

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Review from Ann B (Friend of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience

I am the close friend of a resident. We are all delighted with everything.

Reply from Rachel Aran, Marketing Administrator at Avery Park Care Home - Avery Healthcare

Thank you for taking the time to review Avery Park Care Home in Kettering and for your amazing 5-star rating. It is a true pleasure to have your friend living with us as part of our loving care community. We look forward to seeing you on your next visit. Best wishes, Rachel.

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Review from Alison M (Daughter of Resident) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience

The home is very welcoming. It is clean and all of the staff are very professional. My mum is always happy and the care she receives is excellent. The home always calls with any information I need to know about Mum.

Reply from Rachel Aran, Marketing Administrator at Avery Park Care Home - Avery Healthcare

Thank you for taking the time to review Avery Park Care Home. We are delighted to hear how happy you are with our home and the exceptional level of care provided by the staff team on a daily basis, giving you and your family the peace of mind you deserve. It is a true pleasure to have your mum living with us, as part of our loving care community. Best wishes.

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Review from Kevin M (Son of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience

The staff are very helpful and the standards of care and facilities are great.

Reply from Rachel Aran, Marketing Administrator at Avery Park Care Home - Avery Healthcare

Thank you for taking the time to review Avery Park Care Home. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. Best wishes.

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Review from S C (Daughter of Resident) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care my father receives at Avery Park, and my father has settled in and is very comfortable. Knowing my father is well looked after is such peace of mind for me. All the staff are very kind and respecting, I thank everyone for the care offered to my father and would certainly

recommend Avery Park Care Home to friends and family. A big thank you to everyone from my father also.

Reply from Rachel Aran, Marketing Administrator at Avery Park Care Home - Avery Healthcare

Thank you for taking the time to review Avery Park Care Home. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that your father has quickly settled into the loving care community that we create, giving you and your family peace of mind. I will be sure to pass your kind words on to the rest of the team. Best wishes, Rachel.

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Meet the Team (11)

Leander Pyke

Job Title: Home Manager

Joined: 2022

My Name Is Leander and I am lucky enough to hold the position of Home Manager at Avery Park. I have been working at Avery Park since November 2021 and am a self-confessed ‘work-acholic’. I pride myself on doing my very best to ensure the safety and happiness of all residents, staff and visitors. Working with the elderly is both rewarding and humbling and I am proud to be part of such an amazing team that all have such great values and ambitions.

My Job is to ensure the smooth day-to-day running of the home and that the residents receive outstanding and person-centred care. Caring for and supporting others is not just a job it’s a privilege.

Cassey Slough

Job Title: Deputy Manager

Joined: 2022

I joined Avery Park in August 2022 as a Senior carer. I was soon promoted to Trainer for the entire home, providing a large portfolio of courses to all the care, housekeeping, kitchen, sales and administration staff.

The training at Avery Park is extensive so I delivered many courses including Health and Safety Awareness, Infection Prevention and Control and Safeguarding Vulnerable Adults, to name just a few.

I am NVQ level 3 qualified in adult and social care, I am fully trained in Basic life support and manual handling. I have an I.T. diploma and a business level 2 and I have worked in the care industry for 7 years mainly in senior management roles.

My role as Deputy Manager at Park is to ensure the smooth day-to-day running of the home. It is my duty to ensure that each staff member follows current policies and procedures while maintaining person-centred care throughout the home.

Lynette Summerfield

Job Title: Customer Service Manager

Joined: 2022

Hello, my name is Lynette and I am the Customer Service Manager at Avery Park.

I have a degree in History and a Diploma in Marketing and has been with Avery since February 2022. I have had many years of experience in providing excellent customer service in a wide range of industries but I have never been more honoured to provide outstanding customer service to the families of Avery Park.

'Families and residents are going through an extremely emotional time, facing one of the toughest decisions of their lives. It is imperative that their experience is supportive and responsive. Anything less is not acceptable.

Cassie Ferguson

Job Title: Well-being Co-ordinator

Joined: 2021

Hello, my name is Cassie, and I am Avery Park’s Well-being Co-ordinator.

I organise events, entertainment, and social occasions within Avery Park.

I enjoy creative activities such as ceramics and painting activities, I also love when the animals come to visit!

Chloe McMichael

Job Title: Well-being Assitant

Joined: 2021

Hello, my name is Chloe, and I am Avery Park’s Well-being Assistant.

I support conducting and planning activities within the home.

I enjoy reminiscing and building bonds with residents, I enjoy intellectual activities such as countdown and quizzes!

Rajwinder Kaur

Job Title: Hotel Service Manager

Hello everyone….
My name is Rajwinder known as Raj. I am the hotel services manager here at Avery Park Care Home.

I have been employed at Avery Park since the opening day in February 2021. My role is to ensure our home is looking presentable and looking lovely and fresh.

I lead my team by example, ensuring the home is kept to high standards.

We all work together as a big team at Avery Park across all departments, I love working here, getting to meet the amazing individuals that work and reside here, getting to know them and supporting them in their care day to day, is very rewarding.

Alex Wan

Job Title: Head Chef

Hi, my name is Alex and I am the Head Chef here at Avery Park. I started with the company in 2011 and have enjoyed every moment of it. Whilst with the company, I had achieved my level 3 food safety qualification.

I am always aiming for 100% satisfaction for our residents offering them a wide variety of meal choices. The dishes we provide are well-balanced and highly nutritional. I enjoy baking and making birthday cakes for each of our residents, seeing the amazing smiles on their faces is priceless!

Here at Avery Park, we pride ourselves on helping each other to provide the best service that we can. Recently, I took the Mini Bus driving course so I can help with trip-outs for the residents.

Michelle Pyke

Job Title: Customer Service Assistant

Hello,
My name is Michelle and as of March this year, I am employed at our beautiful home, Avery Park, as a CSA.

Previous to this I was a care assistant for 6 years. I am really enjoying my new role and love meeting and greeting both family and professionals in our home.

I learn something new every day and am growing in confidence all the time.

I support our CSM and administrator with enquiries, show rounds and welcoming visitors, among other tasks. I think that the best part of my job is being able to interact with all our residents, they are wonderful.

Tina Moon

Job Title: Customer Service Assistant

Hello,
My name is Tina, I was employed at Avery Park Care Home at the end of October 2022, as a senior Carer, I now currently doing a Dual Role, But my main Role at Avery Park is a CSA, I work alongside the CSM and the Administrator, with Enquiries and love to do the Show-rounds.

I feel that my knowledge and experience as a qualified nurse and a Senior Carer help with Questions that may be asked on show rounds.

I really enjoy my Role as a CSA, as I love to interact with Family members, Residents and Professionals.

Cameron Jackson

Job Title: Commis Chef

Joined: 2021

Hello, my name is Cameron and I am a chef here at Avery Park care home Kettering. I have been with Avery Healthcare for over 2 years now and started my career in the company as a kitchen assistant and progressed to chef.

I studied catering & hospitality at Tresham College after I finished school at the age of 16 and spent 2 years at college whilst working part-time in a kitchen.

Within my job, I help assist the chefs in preparing and cooking delicious and nutritional meals for our residents to enjoy every day. I also help support other areas of the kitchen when the extra support is needed. I am always curious to learn new ideas and skills every day to progress and help support those around me.

Shirley Cook

Job Title: Sous Chef

Joined: 2023

Hello, My name is Shirley and I am the Sous Chef at Avery Park.

I have only been working with the company for 4 months however I fell in love with a job on my first day.
I have 20-plus years of experience in the hospitality industry, owning my own catering business for many of them.

My job is to prepare delicious meals for all the residents to enjoy and to support Alex our head chef as and when needed.

I also give support to all the kitchen staff as part of my role.

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Avery Park Care Home - Avery Healthcare Reviews (86)

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Awards / Recognitions (12)