Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Rivendell View are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.
Rivendell View has plenty of on-site parking.
Rivendell View has a Review Score of 9.9 (9.897) out of 10, based on 23 reviews in the last 2 years. Over all time Rivendell View has 45 reviews.
Review from Andrea G (Daughter of Resident) published on 6 July 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Terri Kidd, PR Executive at Rivendell View
Thank you for taking the time to write a review, we are very sorry your mum has been unwell but she is absolutely in the best place with our wonderful team at Rivendell View. It’s really important, as part of our person-centred care, that not only is your mum well looked after but that her loved ones get the support and reassurance they need. We will absolutely pass that shout-out on to the whole team!
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Review from Stephen P (Nephew of Resident) published on 6 June 2023
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5.0 out of 5
Reply from Terri Kidd, PR Executive at Rivendell View
What a fabulous review, what can we say to that other than ‘thank you’! We work really hard to make sure we tick every box for our residents and their families and it’s so gratifying when that hard work pays off.
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Review from Kim M (Daughter of Resident) published on 4 April 2023
Submitted via Postal Card •
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5.0 out of 5
Reply from Terri Kidd, PR Executive at Rivendell View
We are so pleased to hear we made such a good first impression and then continued to live up to it! It’s lovely to hear that not only is your dad happy but that the home is having such a positive impact on him.
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Review from S S (Daughter of Resident) published on 7 March 2023
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5.0 out of 5
Reply from Terri Kidd, PR Executive at Rivendell View
Thank you for taking the time to leave a review. Respite is a really big part of what we offer, as people sometimes need support to build their confidence and regain their strength. It’s lovely to hear that your mother not only did this but had a good time doing so, and please be assured she will always be welcome to pop in for a cup of tea and a natter with her newfound friends!
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Review from Katherine C (Daughter-in-law of Resident) published on 27 February 2023
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5.0 out of 5
Reply from Charlotte Jackson, Customer Care Administrator at Rivendell View
Thank you for taking the time to write such a glowing review! We know that moving a loved one into a home can be a worrying time, especially following a period of hospitalisation, but we are so pleased that our team at Rivendell View have been able to support your father-in-law through their care and compassion. We will pass your kind comments on to the team.
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Review from Julie G (Daughter of Resident) published on 27 January 2023
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5.0 out of 5
Reply from Charlotte Jackson, Customer Care Administrator at Rivendell View
Thank you for taking the time to write a review, we are so pleased that the facilities and staff live up to the high standards we set, ensuring we have a home we can all be proud of.
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Review from Margaret W (Power of Attorney of Resident) published on 23 January 2023
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5.0 out of 5
Reply from Terri Kidd, PR Executive at Rivendell View
Thank you for taking the time to write a review, we are pleased that Rivendell View makes such a fabulous first impression and that your friend is happy and keeping busy. You are more than welcome to visit any time and if the time comes that you would consider care please don’t hesitate to get in touch.
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Review from G P (Daughter of Resident) published on 6 January 2023
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5.0 out of 5
Reply from Terri Kidd, PR Executive at Rivendell View
Thank you for taking the time to write such a glowing review. We are so glad that Rivendell View has met your expectations and that your mum has settled so well. It is very important to us that our home offers the complete package and it’s great to hear that we are doing a good job. We know that it can be a worrying time when a loved one enters into care and it’s so rewarding to know that we have reassured you throughout the process. We hope your mum continues to enjoy living with us and the open-door policy stands – please pop in any time!
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Review from S B (Daughter of Resident) published on 8 December 2022
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5.0 out of 5
Reply from Charlotte Jackson, Customer Care Administrator at Rivendell View
Thank you so much for taking the time to leave this lovely review during what must be a difficult time for you and your family. It was such a pleasure to have your mum living with us, we hope she enjoyed her time with us as much as we did. Please do not hesitate to get back in touch should you need any further support - you will always be welcome at Rivendell View.
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Review from Sue T (Daughter of Resident) published on 15 November 2022
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5.0 out of 5
Reply from Charlotte Jackson, Customer Care Administrator at Rivendell View
We really appreciate you taking the time to leave this wonderful review for Rivendell View during what must be such a difficult time for you and your family - please accept our deepest sympathies. We are so proud of our team at Rivendell View who put their residents at the heart of the home and we are so pleased that this shone through during your mum's stay with us - we can't thank you enough for your kind words. Should you need any further support, please do not hesitate to get in touch and please know that you will always be welcome at Rivendell View as part of our family.
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Review from K L (Son of Resident) published on 1 November 2022
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5.0 out of 5
Reply from Charlotte Jackson, Customer Care Administrator at Rivendell View
Thank you so much for taking the time to leave this review during what must be a difficult time for you and your family - please accept our deepest sympathies. We are so proud of our team at Rivendell View who put their residents at the heart of the home and we are so pleased that this shone through during your mum's stay with us. Should you need any further support, please do not hesitate to get in touch and please know that you will always be welcome at Rivendell View.
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Review from Angela E (Daughter of Resident) published on 31 October 2022
Submitted via Postal Card •
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5.0 out of 5
Reply from Charlotte Jackson, Customer Care Administrator at Rivendell View
We really appreciate you leaving this feedback for the team at Rivendell View, thank you. It's so good to hear that the team were able to help your mother get her confidence back during her time living with us. Please feel welcome in the home anytime should your mother need any further support in the future.
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Review from Alison A (Daughter of Resident) published on 6 June 2022
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5.0 out of 5
Reply from Rebekah Steward, Customer Care Team at Rivendell View
Thank you for taking the time to review Rivendell View. It is wonderful to hear you are satisfied with the care our team provide and that you are kept informed on your mum’s wellbeing. We really appreciate your kind words and we will be sure to pass on your comments to the care team.
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Review from A P (Daughter of Resident) published on 22 April 2022
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5.0 out of 5
Reply from Terri Kidd, PR Executive at Rivendell View
Thank you for leaving your review, we really appreciate your feedback. Our care homes aim to deliver exceptional standards of care to our residents, so we’re glad to hear that you’re pleased with the care our team at Rivendell View are providing to your mum and that you and mum have decided to make her stay permanent. Thank you.
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Review from B W (Daughter of Resident) published on 22 April 2022
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5.0 out of 5
Reply from Terri Kidd, PR Executive at Rivendell View
Thank you so much for leaving this review. Our staff at Rivendell View are committed to making sure the process of moving into our home is as stress-free as possible, so we’re really glad to hear your mother has settled in well. Our team are dedicated to making sure we have a variety of entertainment and pursuits for our residents, so we’re very grateful for this feedback. Thank you!
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Review from Steve G (Nephew of Resident) published on 8 March 2022
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5.0 out of 5
Reply from Rebekah Steward, Customer Care Team at Rivendell View
Thank you for sharing your experience of Rivendell View. We pride ourselves on providing luxury purpose-built facilities and it is wonderful to hear how well your aunt has settled in to life at Rivendell View. It is great that your aunt’s wellbeing has made such a positive improvement since joining us. I will be sure to pass on your kind words to the team at Rivendell View.
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Review from Beatrice S (Respite Resident) published on 3 March 2022
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5.0 out of 5
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Review from D W (Friend of Resident) published on 13 January 2022
Submitted via Website •
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5.0 out of 5
Reply from Rebekah Steward, Customer Care Team at Rivendell View
We really appreciate you taking the time to share your experience of Rivendell View. It's great to hear that your friend settled in well and that she enjoyed her stay with us, especially the wonderful activities we have available in the home. I will be sure to pass on your kind words to the team at Rivendell View.
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Review from David B (Son of Resident) published on 22 December 2021
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5.0 out of 5
Reply from Rebekah Steward, Customer Care Team at Rivendell View
Thank you for reviewing Rivendell View. It can be very difficult for family choosing care for loved ones when they are not close by, and in an emergency, so we are pleased that our team at Rivendell View were able to help you so quickly. It is great to hear how well your father has settled in at Rivendell View and that you now have peace of mind regarding his care. I will be sure to pass on your kind words to the team at Rivendell.
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Review from M B (Friend of Resident) published on 22 December 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Rebekah Steward, Customer Care Team at Rivendell View
Thank you for reviewing Rivendell View. It is great to hear you have had such a positive experience when visiting your friend at Rivendell. We will be sure to pass on your kind words to the staff team at the home.
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The Review Score of 9.9 (9.897) out of 10 for Rivendell View is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.897 for Rivendell View is calculated as follows: ( (246 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 273 Ratings = 4.897
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Rivendell View is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Dec 2022
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Job Title: Home Manager
Joined: 2022
Introducing Lisa Tungate
Home Manager at Rivendell View, Nottingham
What does ‘kindness’ mean to you?
“treating everyone as an individual in a compassionate way.”
As a dedicated healthcare professional, Lisa has gained a wealth of experience in providing care and support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.
Having worked at Rivendell View for many years, Lisa closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Lisa remarked:
“I have always been drawn to caring for others in particular the care of the elderly. I have worked in the care sector since leaving school in 1990. I feel a great sense of pride whilst supporting others and being able to meet the residents' needs, both physically and emotionally.”
Lisa has also achieved much outside of work, with her proudest achievement being bringing up two strong and independent children.
Outside of work, Lisa enjoys spending time with her family. She enjoys social gatherings and also days out together walking and picnicking. Lisa also enjoys crafting and crochet.
Job Title: Front of House Manager
Joined: 2022
Gina is the Front of House Manager at Rivendell View
Job Title: Care Manager
Joined: 2021
Cara Stockill is the Care Manager at Rivendell View
Job Title: Lifestyle Manager
Joined: 2021
Jody is the Lifestyle Manager at Rivendell View.
