Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Rivendell View are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.
Rivendell View has plenty of on-site parking.
Rivendell View has a Review Score of 9.9 (9.897) out of 10, based on 23 reviews in the last 2 years. Over all time Rivendell View has 45 reviews.
Review from R A (Nephew of Resident) published on 6 October 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rebecca Selkirk, PR Executive at Rivendell View
Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.
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Review from S H (Daughter of Resident) published on 8 September 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rebecca Selkirk, PR Executive at Rivendell View
Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.
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Review from J B (Friend of Resident) published on 8 September 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rebecca Selkirk, PR Executive at Rivendell View
Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.
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Review from June B (Friend of Resident) published on 7 September 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rebecca Selkirk, PR Executive at Rivendell View
Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.
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Review from R D (Son of Resident) published on 7 September 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rebecca Selkirk, PR Executive at Rivendell View
Thank you for kindly taking the time to write a review and for the lovely comments. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.
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The Review Score of 9.9 (9.897) out of 10 for Rivendell View is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.897 for Rivendell View is calculated as follows: ( (246 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 273 Ratings = 4.897
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Rivendell View is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Dec 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2022
Introducing Lisa Tungate
Home Manager at Rivendell View, Nottingham
What does ‘kindness’ mean to you?
“treating everyone as an individual in a compassionate way.”
As a dedicated healthcare professional, Lisa has gained a wealth of experience in providing care and support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.
Having worked at Rivendell View for many years, Lisa closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Lisa remarked:
“I have always been drawn to caring for others in particular the care of the elderly. I have worked in the care sector since leaving school in 1990. I feel a great sense of pride whilst supporting others and being able to meet the residents' needs, both physically and emotionally.”
Lisa has also achieved much outside of work, with her proudest achievement being bringing up two strong and independent children.
Outside of work, Lisa enjoys spending time with her family. She enjoys social gatherings and also days out together walking and picnicking. Lisa also enjoys crafting and crochet.
Job Title: Front of House Manager
Joined: 2022
Gina is the Front of House Manager at Rivendell View
Job Title: Care Manager
Joined: 2021
Cara Stockill is the Care Manager at Rivendell View
Job Title: Lifestyle Manager
Joined: 2021
Jody is the Lifestyle Manager at Rivendell View.
