Please call or email for any information, however all visitors welcome.
Care park on site.
St Mary's Lodge Care Home has a Review Score of 10 (9.966) out of 10, based on 10 reviews in the last 2 years. Over all time St Mary's Lodge Care Home has 27 reviews.
Review from Mark S (Son of Resident) published on 9 July 2021
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Reply from Louise Lambert, Home Manager at St Mary's Lodge Care Home
Thank you for your review.
It's important for our residents to eat well.
We are very lucky that we have a very varied and nutritious menu that changes seasonally.
A particular favourite in the Morning is the Full English!
Thank you for your review from the St Mary's Lodge Team!
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Review from Sally W (Daughter-in-law of Resident) published on 9 July 2021
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Reply from Louise Lambert, Home Manager at St Mary's Lodge Care Home
Thank you so much for your review!
I'm pleased to say we have seen positive improvements and that you can too!
We will continue to provide that quality of care for further improvements for the health and wellbeing of all of our residents.
Thank you from the St Mary's Lodge Team!
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Review from Connor S (Grandson of Resident) published on 9 July 2021
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Reply from Louise Lambert, Home Manager at St Mary's Lodge Care Home
Thank you so much for your review!
Social contact is very important to prevent isolation; we encourage all of our residents to take part in activities.
It's lovely to see our residents forming new friendships and heartwarming for the staff to hear them laugh.
Thank you again, from the St Mary's Lodge Team!
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Review from Mark L (Son of Resident) published on 28 June 2021
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Reply from Louise Lambert, Home Manager at St Mary's Lodge Care Home
Thank you for your review; we are so pleased that we could offer a place a short notice!
We have all enjoyed your Fathers stay and wish him well on his return home. Thank you for choosing St Mary's Lodge.
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Review from Diane N (Daughter of Resident) published on 18 June 2021
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Reply from Louise Lambert, Home Manager at St Mary's Lodge Care Home
Thank you for such a lovely review!
It was a real pleasure caring for your Dad! I can say that all of the staff and other residents here very much enjoyed your Dads company and helping him celebrate his 90th Birthday.
We would like to take the time to thank you for choosing us for your Dads Respite Care.
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Review from Charlotte F (Daughter of Resident) published on 7 June 2021
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Reply from Louise Lambert, Home Manager at St Mary's Lodge Care Home
Thank you so much for your lovely review!
We look forward to welcoming you all in, once these restrictions have been lifted. Our care team are caring and passionate about the work we do and ensuring each person is at the centre of their care.
We pride ourselves on providing a high end comfortable and safe environment.
Thank you again for your review; it means a lot to me and my team!
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Review from N B (Grandson of Resident) published on 7 June 2021
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Reply from Louise Lambert, Home Manager at St Mary's Lodge Care Home
Thank you ever so much for your review; we take great pride in our home. We hope to continue to provide a comfortable and safe environment.
We look forward to welcoming families into the home once these restrictions have been lifted.
Our care team take great pleasure in caring for your Grandmother and are so pleased she chose St Mary's Lodge.
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The Review Score of 10 (9.966) out of 10 for St Mary's Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.966 for St Mary's Lodge Care Home is calculated as follows: ( (115 Excellents x 5) + (4 Goods x 4) ) ÷ 119 Ratings = 4.966
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for St Mary's Lodge Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 11 hours ago
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Job Title: Registered Manager
Joined: 2015
My name is Louise Lambert, and I have worked for the company for six years. My previous experience in care began as a Health Care Assistant I then worked my way up the social care career ladder, where my position before this was Training and Development Manager. I provide support and mentor staff. In addition to building relations with the clients and their families, I possess strong multi-tasking skills and co-operate with all systems of work, with the ability to simultaneously manage several projects and schedules. I have the drive and ambition to succeed in everything I set out to achieve. I’m very passionate about the work we do and providing the Care and support people require to live their best life.
I have a keen interest in gardening and walking, my friends would describe me as easy going, a good listener.