Hepworth House

City Field Court, Stanley, Wakefield WF3 4NG
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9.8 37 Reviews
  • Hepworth House, Wakefield
Hepworth House in Wakefield has all the finishing touches residents would expect from a warm and welcoming home, with luxurious social spaces, attractive décor and freely accessible, secure gardens.

All 66 bedrooms are en-suite wet rooms to support dignified care. Each bedroom features a flat screen TV, DVD player, mini fridge and wifi.

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Care Provided by Hepworth House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Helen Batty (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Hepworth House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,621

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
  • (these prices are only a guideline, please contact Hepworth House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Elworth Grange are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Hepworth House will have plenty of on-site parking.


Hepworth House Reviews (37)

Total of 37, showing 21-37
9.8

Hepworth House has a Review Score of 9.8 (9.776) out of 10, based on 17 reviews in the last 2 years. Over all time Hepworth House has 37 reviews.

Overall Experience

  • 33
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Date Published

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Review from Jacqui N (Daughter of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been extremely welcoming to my mum despite her initial anxiety of moving into a care home. After two weeks of respite, mum asked to stay. Now Mum is settled, loving the entertainment, joining in with activities and has made friends. Staff have also supported me through the emotional rollercoaster
I have experienced when considering care for mum, they provided assurances and demonstrated their ability to provide safe care while ensuring mum maintained her dignity.


I would recommend Hepworth House to anyone who wishes the best for their parent.


Reply from Charlotte Jackson, Customer Care Administrator at Hepworth House

Thank you for leaving this wonderful review for the team at Hepworth House. We understand how difficult it can be when considering care for a loved one, but we’re pleased to hear that the team were able to support and guide you both through the process.


We’re so glad that your mum feels happy and settled at Hepworth House and we hope she continues to enjoy all of the fabulous entertainment and activities – please do let the care team know if there’s anything else she would love to do!


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Review from M G (Son of Resident) published on 25 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here three months now and has been looked after brilliantly in this time. The carers have been so caring and supportive. Thoroughly recommend.

Reply from Terri Kidd, PR Executive at Hepworth House

We really appreciate you taking the time to leave this review for Hepworth House. We’re so glad to hear that our team has been so supportive to you all – we’ll be sure to pass along your message to everyone at Hepworth House.


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Review from Dorothy W (Respite Resident) published on 23 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in Hepworth House for two weeks respite stay after having an operation. Every member of staff were helpful and nothing was too much trouble. The food was very good, an excellent choice every day. Staff bought refreshments round. I had lots of visitors they were made welcome with the same
drinks as I. I felt I had plenty of support, I was very comfortable and I didn't want for anything. I will definitely recommend Hepworth House to anyone who asks. One of my visitors is taking a lady who is in an EMI unit to look round Hepworth House.

Reply from Terri Kidd, PR Executive at Hepworth House

Thank you for your review. We really appreciate you taking the time to leave such great feedback for Hepworth House. We’re extremely proud of our care team at the home, and their dedication to making our residents feel supported and happy, so it’s great to hear that you enjoyed your time with us – and our delicious home-cooked meals! Thanks again.


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Review from J H (Son of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring environment. Staff are efficient and welcoming. My father is happy and settled and very well looked after.

Reply from Terri Kidd, PR Executive at Hepworth House

Thank you for your review. We really appreciate you taking the time to leave such great feedback for our team at Hepworth House, and we are sure your father will continue to enjoy living with us.


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Review from Linda M (Daughter of Resident) published on 4 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about this care home has been first-class! The care and the facilities are brilliant. On occasions, it would be better if there was a few more staff about, certainly during the evening.

Reply from Terri Kidd, PR Executive at Hepworth House

We really appreciate you leaving this review for our care team at Hepworth House. Please be assured that our Home Manager will look into any gaps in staffing during the evenings, and address any problems. Thank you!


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Review from Mandy V (Daughter of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home, more like a 5-star hotel. Staff welcoming and friendly. Would definitely recommend it.

Reply from Rebekah Steward, Customer Care Team at Hepworth House

Thank you for your review of Hepworth House and for your kind words. We pride ourselves on being able to offer purpose built, luxury care facilities. I will be sure to pass on your comments to the team at Hepworth House.


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Review from Sharon S (Daughter of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manager was fantastic with Mum, put her at ease and was professional and made us all feel reassured that she would be given the best of care.
When Mum arrived flowers, welcome card and chocolates in room. Staff exceptional introducing themselves, friendly welcoming absolutely beautiful home in lovely
surroundings and with such lovely staff and would even like to stay myself.

Reply from Rebekah Steward, Customer Care Team at Hepworth House

Thank you for sharing your experience of Hepworth House. How lovely to hear mum was given such a warm welcome into the home and how the staff have made the transition as stress-free and easy as possible for both you and Mum. We are very proud of our team at Hepworth House and I will be sure to pass on your kind words.


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Review from Wendy W (Sister-in-law of Resident) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been shown around the home, it was completely different to what I expected in a care home. It reminded me of a 5-star hotel ie. everything you need.

Reply from Rebekah Steward, Customer Care Team at Hepworth House

Thank you for taking the time to review Hepworth House. We pride ourselves on being able to provide inclusive luxury facilities with high quality care and support. I will be sure to pass on your kind words to the team at Hepworth House.


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Review from Maureen D (Niece of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a resident at Hepworth House for five weeks and he loves it there, hardly surprising when he is surrounded by such caring, friendly staff who from data one made him feel so welcome and part of the Hepworth House family. I have been delighted by the support and the warmth shown not
only to him but to his family and friends who are welcome to visit at any time. From my initial telephone enquiry to all my dealings with management I have been hugely impressed by the utmost professionalism they have shown. Nothing is too much trouble and questions are met with patience and understanding. The cleanliness of the home, the many facilities it offers and the superbly equipped rooms are second to none. My first impression of Hepworth House was one of excellence and that has been enhanced on every subsequent visit. A big thank you to all the staff 'angels' that you are.

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Review from Janet C (Daughter of Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Hepworth House for respite care initially but like it so much she decided to stay. Her favourite phrase whilst she has been here is that she can't fault it, night or day. The food is excellent and so are the staff. I feel very confident that Mum is very well cared for and she is much
happier here and is enjoying the company here.

Reply from Rebekah Steward, Customer Care Team at Hepworth House

Thank you for reviewing Hepworth House and for the lovely way you have described our home. How nice that your mom decided to stay with us at Hepworth House and what a pleasure it is to have her with us permanently. I am so happy that Mum settled in well and that she is happy with the care she is receiving, enjoying the wonderful food we have here, especially a latte and the occasional tip of whisky in her evening drink. We pride ourselves on really making a difference to our resident's lives and delivering care that is tailored to each individual's needs. I will pass on your comments to the staff at Hepworth.


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Review from A S (Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, friendly, courteous, amazing staff very helpful, go beyond the line of duty.

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Review from Jill C (Daughter of Resident) published on 30 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a district nurse for nearly 40 years and have visited many care homes over these years. I have never been in such a well-run and caring home. Everyone is friendly, compassionate and professional. The home is welcoming, nothing is too much trouble and it always smells nice. My mum always
looks nice and well kept. She is happy here which speaks volumes as she dreaded needing to live in a care home. Excellent place.

Reply from Rebecca Selkirk, PR Executive at Hepworth House

Thank you for kindly taking the time to write a review and for the lovely comments. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.


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Review from C W (Daughter of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best home I have ever seen. Mum is the happiest I have seen in a long time. Everything is spot on and well organised.

Reply from Rebecca Selkirk, PR Executive at Hepworth House

Thank you for taking the time to write a review for us to see. We pride ourselves on creating a community within our homes with an abundance of social activities, and I am so pleased to hear that this is what you have found. The staff team will be delighted to hear your positive feedback which I shall be sure to pass on.


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Review from M H (Daughter of Resident) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled really well. Everyone is very friendly and helpful. She has made her room very cosy and homely.

Reply from Rebecca Selkirk, PR Executive at Hepworth House

Thank you so much for your review. We are so pleased to hear that your mum's move has been a positive experience for you all. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.


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Review from D F (Son of Resident) published on 24 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hepworth House was recommended and has not disappointed. The facilities are first-class and the staff are very caring and considerate. It has given us peace of mind that Dad is being well cared for.

Reply from Rebecca Selkirk, PR Executive at Hepworth House

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from Brian F (Husband of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First 3 days have gone very well. All staff are so caring and pleasant.

Reply from Rebecca Selkirk, PR Executive at Hepworth House

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from S N (Daughter of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is the best home I have ever been to. I could stay here if I get bad.

Reply from Rebecca Selkirk, PR Executive at Hepworth House

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Current Review Score: 9.8 (9.776)

Overview of Review Score

The Review Score of 9.8 (9.776) out of 10 for Hepworth House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.776 for Hepworth House is calculated as follows: ( (160 Excellents x 5) + (37 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 201 Ratings = 4.776

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hepworth House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Nov 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (5)

Helen

Helen Batty

Job Title: Home Manager

Joined: 2022

Helen is the Home Manager at Hepworth House


Debbie

Debbie Manley

Job Title: Care Manager

Joined: 2021

Debbie is the Care Manager at Hepworth House.


Debbie

Debbie Campey

Job Title: Regional Director

Joined: 2019

Debbie is the Regional Director for Hepworth House and all our West Yorkshire homes.


Hayley

Hayley Hirst

Job Title: Front of House Manager

Joined: 2024

Hayley is the Front-of-House Manager.


Helen

Helen Brady

Job Title: Activities Coordinator

Joined: 2021

Helen is an Activities Coordinator at Hepworth House.