Queens View Harbour Care Home

72 Templehill, Troon KA10 6BE
Submit a Review
10 53 Reviews
  • Queens View Harbour Care Home, Troon
Queens View Harbour Care Home located in Troon is a brand new purpose-built home that opened in July 2021 that offers exceptional levels of Residential, Nursing, Respite and Dementia care for the elderly.

All of the home's 56 luxury appointed bedrooms offer en-suite wet rooms, contemporary furnishings, flat screen TV, high speed internet access and state of the art assistance call systems, with many enjoying enviable views across the Firth of Clyde to Arran.

The home offers an abundance of welcoming lounges, quiet rooms and dining rooms as well as a Hair & Beauty Salon, Club Lounge, Library, Champagne Bar, Cinema Room, landscaped gardens and a putting green.

Caring for residents is of paramount importance and you can be assured of care that is second to none, 24 hours a day. The dedicated and caring team prides itself on delivering person-centred care that ensures privacy, dignity and respect whilst fostering independence, confidence and wellness for each resident.

To find out more about the home and to arrange a no-obligation tour please do get in touch.

Show Queens View Harbour Care Home on the Map

Care Provided by Queens View Harbour Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lynne Conway (Manager)
  • Admission Criteria
    • Private and Local Funded Residents Accepted
    • Ages 60+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Queens View Harbour Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,620 – £1,800
    • Self-Funded Residential Dementia Care £1,620 – £1,800
    • Self-Funded Nursing Care £1,680 – £1,850
    • Self-Funded Nursing Dementia Care £1,680 – £1,850
    • RESPITE Self-Funded Residential Care £1,620 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,620 – £1,800
    • RESPITE Self-Funded Nursing Care £1,680 – £1,850
    • RESPITE Self-Funded Nursing Dementia Care £1,680 – £1,850

  • All weekly fees are subject to a care assessment prior to admission to the home. These weekly fees are a guide.
  • (these prices are only a guideline, please contact Queens View Harbour Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Indoor visiting has resumed in the home though must be pre-booked by contacting the home.


  • Parking

  • Complimentary car parking is available onsite for visitors.


Queens View Harbour Care Home Reviews (53)

Total of 53, showing 1-20
10

Queens View Harbour Care Home has a Review Score of 10 (9.982) out of 10, based on 11 reviews in the last 2 years. Over all time Queens View Harbour Care Home has 53 reviews.

Overall Experience

  • 53
  • 0
  • 0
  • 0
  • 0

Date Published

53
0
1
11
42

Review from Frances H (Niece of Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has taken 2 days to think about what to write but on behalf of my 2 sisters and myself, we can't thank the whole staff from cleaners to carers enough for the love, care and attention that was given to her to help her settle in. The activity co-ordinators who took her in hand to make her feel included,
the hairdresser who kindly kept her looking lovely including her nails, the chefs who catered for meals and mostly the carers who went above and beyond. Being so far away (almost 500 miles) and with a husband with Parkinson's and dementia, visiting was restricted to 2 visits a year but phone calls almost every evening. She was in such a state when we arrived 2 years ago and Queens View taking her in at such short notice was a real lifeline. You all, each and every one, deserve a medal. We are coming up in September, it was already booked and will call in to visit if permitted. Thank you thank you thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire M (Niece of Resident) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in many homes over the last 10 years and have seen many different standards. Queens View Harbour Care Home surpasses anything I have experienced and would be the level of care I would want for myself and any loved one.
The staff get to know the residents individually allowing them to meet
personal needs are the heart and soul of the facility. They are compassionate, knowledgeable, and dedicated to providing the best possible care to each resident. Moreover, the staff go above and beyond to make each resident feel safe and supported.
One aspect which does stand out is the range of activities and entertainment provided. There is always a calendar full of engaging and stimulating events. The staff encourage participation and ensures that residents feel included and valued.
Overall, my experience is that my aunt is experiencing exceptional care in a 5-star establishment. The care, comfort, and sense of community provided by the staff are outstanding. I would highly recommend.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Thank you, Claire, for taking the time to review our services here at Queens View Harbour. We have a really hard-working team here who thrive to maintain excellent standards of care. Kindest Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Catherine W (Friend of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home and the staff are amazing! The carers are so good with all the residents and it is obvious that they really care about them treating them with so much respect.
I visit my friend regularly and always find the staff very friendly.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Thank you for taking the time to review our care home. We really have a great team at Queens View Harbour, I will personally share your review with the extended team. Thank you Michelle Sommerville


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F S (Sister-in-law of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This a beautiful care home. Staff are always very attentive and helpful. My sister-in-law/ friend is very well cared for and there are plenty of activities for her to participate in and lovely gardens to sit in when the weather is fine

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Thank you for taking the time to review Queens View Harbour. I agree Queens View Harbour has a beautiful garden and our residents really enjoy keeping it looking great. Kindest Regards Michelle Sommerville


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian P (Friend of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident of the Queens View Care home for 12 months.
Her health and well-being have been maintained and improved over this period with professional care and personal management.
The standard of the facilities is superb and cleverly designed to produce an atmosphere where the residents
can settle into and enjoy the carefully managed community.
Relatives and friends are encouraged to take part in the many and varied entertainment and learning programmes each day of the week.
The philosophy of making The Queens the residents “New Home” is well appreciated by all involved.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Thank you for taking the time to review Queens View Harbour. It is always our intention to provide the best care and outcomes we can for all our residents. I will personally share your review with our extended team. Kindest regards Michelle Sommerville.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S D (Friend of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have visited many care homes over the years and I have found Queens View to be the best, not only in decor but the atmosphere is good as the staff are very friendly and attentive. Over Xmas, there were lots of activities going on every day to make it as nice as possible for the residents. The staff
try very hard to make life enjoyable. Hair is always done and nails are beautifully painted.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Thank you very much for your review of QVH. It's extremely important to the team here, that everyone has the opportunity to look and feel their best. Thank you for taking the time to share your experiences, I will be sure to share your review with the extended team. Kindest regards Michelle Sommerville


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janice P (Sister of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in a care home for ten years. I cannot praise Queens View Care home enough.
The surroundings, staff, care and love each individual receives are outstanding.
Well done to you all, as you go above and beyond.
From a sister.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Thank you for kind words. I will be sure to share your review with the full team. It's always our pleasure to provide excellent care standards. Kindest Regards Michelle Sommerville


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison B (Daughter of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Someone said to me about searching for a care home for mum, "You'll know when it's the right one!" After looking at many locally with my sister for mum (who had no desire to be in a care home, similar to many parents of her generation), that's exactly how it was with Queens View Harbour Care Home when
we first visited in May '23. Mum became a resident in mid August and has settled better than any of us expected, and we have to say a huge thank you to the management and team at QVH for this. Mum looks happier than we have seen in years, she has companionship, stimulating activities and much improved nutrition, which wasn't able to be provided in a home setting. As my sister and I live abroad it was important for us to have a home for mum where we knew she could be cared for with compassion and dignity, considering her condition and we would have good and prompt communication as needed, and so far so good.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Thank you for taking the time to review your experience at Queens View Harbour Care Home. We always ensure that both new residents and families are supported well during the transition. It's a very big step and I am happy to agree that your Mother is very happy here. Kindest Regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colette W (Daughter of Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the management and staff for providing incredible respite care for our father. Queens View Harbour Care Home is very well appointed with a full range of stimulating activities and it was particularly entertaining over the festive period. The staff are warm and caring and generally
create a wonderful environment. Thank you once more.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda F (Sister of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the whole team at Queens View Harbour Care Home highly enough. My sister has been resident there for 9 months now and has displayed some “challenging” behaviours which everyone is trying so hard to deal with. In addition there has been swallowing issues for my sister and the effort they
have gone to to increase her nourishment is second to none. The senior staff and management are always there and visible to us. The care attendants, housekeeping team and reception staff are so welcoming. Catering staff also deserve praise too. Thank you everyone.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Hi Linda, thank you for taking the time to share your comments with us. We really appreciate it. I will share your comments with the full team. Kindest regards,
Care Home Manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beverley C (Daughter of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum’s 91st birthday was this month and the staff helped organise a fantastic family event. The manager made it all happen and the staff went over and beyond, as usual. The kitchen staff did an amazing afternoon tea and special birthday cake and the reception and entertainment staff were so helpful,
decorating the room and helping it all run smoothly. All the staff made Mum’s day so special. Mum had a brilliant time and we are just so appreciative of the care they give.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Hi Beverley, thank you so much for your kind words. Birthdays are really special occasions and we always try to ensure that everything runs well. Our priority is to ensure that everyone has a fabulous time.
Kindest regards
Care home manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Daughter of Resident) published on 18 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has now been in residence for a year. Administration staff and care staff have been superb. Mum is quite frail but can be funny and feisty and seems held in affection. She has had severe back pain over the past few months and the level of care from each member of staff has been nothing short
of outstanding. Not only have they been supportive with our mother, they have given my sister and myself a lot of time, discussing how best to look after her and update us on any changes no matter how small. Knowing that Mum is looked after so well, night and day, is of great comfort to us.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Dear Jan, thank you for taking the time to share your experiences of Queens View Harbour. We really appreciate the feedback. I will be sure to share your comments with the team. Kindest Regards, Care Home Manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J F (Stepdaughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother has been under Queen's View Harbour's care for the past 18 months. She was very frail when she arrived and we weren't sure she would make it to the first Christmas there, far less the second. I believe this is down to the exceptional care she gets from very dedicated staff. My stepmother
is always treated with great kindness and she herself agrees that the staff are very caring. The ambience at Queens View Harbour is delightful and every effort is made to entertain the residents throughout the year.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Thank you for taking the time to share your experiences of Queens View Harbour. We truly aim to provide the highest of standards to our residents. It's so important to be able to leave the care home knowing that your loved one is in good hands! Kindest regards, Michelle.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P C (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into Queens View 6 months ago. We were apprehensive about her going into a care home and it was a difficult decision for us, as a family, as we had cared for her 15 years prior. But as her dementia increased, we realised we could no longer continue and started looking for a place for
Mum to be cared for. We were so fortunate that a space in Queens View became available at that time. In my review, I have given top marks in all aspects of the care of Mum. Staff have been so caring, kind and helpful and if Mum could have written this review she would have said the same, in fact they are like her family in many aspects and she loves her new extended family, staff and others that she interacts with throughout the day. Queens View is so clean and beautiful with many activities to keep her stimulated and we as her family are so so grateful that mum gets to spend the rest of her life in the very best of places. We visit most days and always go home thanking God for Queens View.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

It's lovely reading your comments and views. I am so happy the family are over the moon with how Mum has settled into life at Queens View Harbour. We aim to provide high standards of care and activity. I will be sure to share your lovely comments with our full-staff team. Kindest regards, Michelle.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret C (Wife of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very upset at the thought of having to put my husband into care, but I am sure I have chosen the right home for him. The staff are very caring, nothing is too much bother and they treat the residents like family. I can relax knowing I have chosen the best home for him and he is getting the best
possible care.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Hi Margaret,
I am so happy, that you are happy with the care and support your husband is receiving at Queens View Harbour. We aim to provide high standards and feedback is a great way to feedback people's comments and views to the full team. Kindest regards, Michelle.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline D (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a real struggle to have to make the decision to put our mother, who has dementia into a care home last year after many years caring for her in her own home. But I can recommend this care home as a beautiful place, where Mum has some of her own furniture and familiar belongings in her own room,
and it’s such a comfort and relief to know that she is safe, warm and being well cared for by the lovely, attentive staff there. She is very sociable and enjoys, and is stimulated by, the company of the staff and other residents, as well as the many activities and fun things that they organise. She is happy there, happier than we ever imagined. A huge thank you to all the staff, you are the best!

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Hi Pauline. It's lovely hearing reviews like this! It really means a lot to the management team and the whole staff team that we are getting it right for people using our services. I will be sharing all the comments with the team tomorrow at our morning meeting. Kindest regards, Michelle.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely team, very clean, good rooms, mother happy, resident events - lots of fun. We looked at multiple care homes in Ayrshire / Scotland and absolutely nothing compares. Also, it doesn’t have that smell one tends to find in care homes.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Thank you for taking the time to review the services at Queens View Harbour. We really appreciate your lovely comments. Kindest regards, Michelle.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mhairi K (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into Queens View Harbour just before Christmas. It is an excellent facility, and she has settled in really well. She has dementia, and gets very anxious but the team are well trained to help her and make her feel safe. The standard of the nursing care is very person centric, this, and the
well organised social activities have made an immediate difference to my Mum. She is much less anxious than before, and says that she feels safe and happy in Queens View Harbour. The facilities and activities in the home are excellent, well thought through and extremely high standard. The location is great, being very near the centre of Troon and overlooking the sea. All in, a much easier transition than we had hoped for, in a brilliant environment. A big thank you to all the team, brilliant culture.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Hi Mhairi,
Thank you for taking the time to review Queens View Harbour. It's great to share these comments with the team, they all work so hard to ensure we are delivering high standards of care to our residents. The location is fabulous, right in the centre of a bustling seaside town and the coast is on our doorstep. We all just love it. Kindest regards, Michelle.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Queen's View for six months now and from the minute she stepped through the door, the staff have been fantastic, demonstrating nothing but care and kindness toward her, making her feel welcome and ensuring that her needs are met. There is a happy atmosphere and
nothing is too much for the excellent staff. The coffee shop and lounge areas are lovely, where visitors can have tea or coffee with their loved one or sit and relax in one of the quiet public areas. The Activities Coordinators plan and execute activities that are designed to stimulate the residents with 'fun' being a big part of what they do. It is good that visitors can join in with some of the fun too! These two ladies are exceptional! This is an excellent facility and would not hesitate to recommend it to anyone who is having to make the difficult decision of putting their loved one into residential care.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Thank you for your lovely comments. We really strive to maintain excellent standards at Queens View Harbour. Our activity staff are exceptional, they work very hard to ensure that the programme can relate to everyone's needs, always ensuring that outcomes are great for our residents. Kindest regards, Michelle.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard B (Son-in-law of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this is an excellent care home. My mother in law is happy and well cared for. There is always a genuine welcome when we come to visit. In my opinion, Queens View sets the standard to which all care homes should aim, it is excellent. I cannot comment on value for money since I don’t know what
it costs.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Hi Richard, thanks for sharing your experiences, we aim to provide high-quality care and excellent outcomes for our residents. I will personally share your comments with the full team. Kindest regards, Michelle.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.982)

Overview of Review Score

The Review Score of 10 (9.982) out of 10 for Queens View Harbour Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Queens View Harbour Care Home is calculated as follows: ( (129 Excellents x 5) ) ÷ 129 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.982 Points relating to the number of positive Reviews for Queens View Harbour Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 11 Positive Reviews ÷ 11.2 = 0.982

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 26 Oct 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (6)

Michelle

Michelle Somerville

Job Title: Home Manager

Joined: 2021

Michelle Joined the Team at Care Concern Group in 2020 initially being the Care Home Manager at Templeton House Care Home and now heading up the team at the brand new Queens View Harbour Care Home.


Michelle joins the team with 12 years experience in the role of Care Home Manager, taking up her first role as Manager in 2009 within a Care Home in Prestwick and then moving on to a larger service developing a large team of employees and being party to many awards and accolades within her time there.


Michelle trained as a Registered Mental Health Nurse in 1996 at Inverclyde Royal Hospital, then transferring her studies to Ayrshire and Arran in 1998, she Qualified in 1999 and took up post in Care Homes and Acute Psychiatry. In 2004, Michelle continued her work within Forensic Services working and supporting younger adults return to society independently. Starting as Staff Nurse and maturing to Charge Nurse through the years.


Michelle has a wealth of management experience within various Care Homes and Management roles. She is a role model to her staff as she is extremely hardworking and needs reminding to take some downtime, this is something we often laugh about. Michelle is passionate about her role and the care she manages both of Service Users and Staff. Michelle’s knowledge and ability to be creative and think outside the box when it comes to risk assessing is one of her biggest skills and attributes as it gives her a can-do attitude and is this is reflected in the wellbeing of people in her care. In relation to staff, Michelle is keen for development of staff and is encouraging of additional training in order for people to gain new knowledge and skills and develop themselves to their fullest potential, as well as the benefits it brings to enhancing standards of care and practice within the Care Home. Michelle has great expectations for the home and with her drive and determination, I am sure she she will pau Queens View Harbour Care Home on the map.


Janette

Janette Donnelly

Job Title: Clinical Lead

Joined: 2021

Janette brings a wealth of experience to her role at Queens View Harbour. Having started her started her nursing career at Glasgow Northern College of Nursing and Midwifery she later moved to practice in the community as a Community Charge Nurse before making the move to the private sector as a Care Home Manager and managing Care Services. Janette takes an immense amount of pride in ensuring that all of the residents and their families receive the very best in person-centred care.


Kerrie

Kerrie Sturgeon

Job Title: Health & Social Care Lead

Joined: 2021

Kerrie brings extensive experience to Queens View Harbour. Having started her career as a Care Assistant she has progressed to Health & Social Care Lead having gained SVQs Levels 2, 3 & 4 in Health & Social Care. Kerrie is really passionate about delivering excellence in care to all the residents.


Angela

Angela Gillies

Job Title: Home Administrator

Joined: 2021

Angela is often one of the first people you will talk to at the home and she has extensive experience as an administrator as well as having worked as a Care Assistant. This provides Angela with the perfect skill set for her role at Queens View Harbour and she loves getting to know our residents and their families.


Lewis

Lewis Lusk

Job Title: Maintenance

Joined: 2021

Lewis is responsible for the maintenance of Queens View Harbour and brings a wealth of experience to the role ensuring that the home is a perfect setting for all the residents.


Derek

Derek Hart

Job Title: Head Chef

Joined: 2021

Derek joins the team at Queens View Harbour as Head Chef having had a love of working in kitchens from an early age. Derek has worked in a variety of settings including hotels, fine dining restaurants and more recently in care homes.


Frequently Asked Questions about Queens View Harbour Care Home

What types of Care is Queens View Harbour Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Queens View Harbour Care Home provide?

Palliative Care, Convalescent Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Queens View Harbour Care Home have?

There are 56 Single Rooms.

What are the Facilities & Services at Queens View Harbour Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Queens View Harbour Care Home to the centre of Troon?

0.3 mile(s) as the crow flies, distance by road may be significantly further.