Queens View Harbour Care Home

72 Templehill, Troon KA10 6BE
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10 53 Reviews
  • Queens View Harbour Care Home, Troon
Queens View Harbour Care Home located in Troon is a brand new purpose-built home that opened in July 2021 that offers exceptional levels of Residential, Nursing, Respite and Dementia care for the elderly.

All of the home's 56 luxury appointed bedrooms offer en-suite wet rooms, contemporary furnishings, flat screen TV, high speed internet access and state of the art assistance call systems, with many enjoying enviable views across the Firth of Clyde to Arran.

The home offers an abundance of welcoming lounges, quiet rooms and dining rooms as well as a Hair & Beauty Salon, Club Lounge, Library, Champagne Bar, Cinema Room, landscaped gardens and a putting green.

Caring for residents is of paramount importance and you can be assured of care that is second to none, 24 hours a day. The dedicated and caring team prides itself on delivering person-centred care that ensures privacy, dignity and respect whilst fostering independence, confidence and wellness for each resident.

To find out more about the home and to arrange a no-obligation tour please do get in touch.

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Care Provided by Queens View Harbour Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lynne Conway (Manager)
  • Admission Criteria
    • Private and Local Funded Residents Accepted
    • Ages 60+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Queens View Harbour Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,620 – £1,800
    • Self-Funded Residential Dementia Care £1,620 – £1,800
    • Self-Funded Nursing Care £1,680 – £1,850
    • Self-Funded Nursing Dementia Care £1,680 – £1,850
    • RESPITE Self-Funded Residential Care £1,620 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,620 – £1,800
    • RESPITE Self-Funded Nursing Care £1,680 – £1,850
    • RESPITE Self-Funded Nursing Dementia Care £1,680 – £1,850

  • All weekly fees are subject to a care assessment prior to admission to the home. These weekly fees are a guide.
  • (these prices are only a guideline, please contact Queens View Harbour Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Indoor visiting has resumed in the home though must be pre-booked by contacting the home.


  • Parking

  • Complimentary car parking is available onsite for visitors.


Queens View Harbour Care Home Reviews (53)

Total of 53, showing 41-53
10

Queens View Harbour Care Home has a Review Score of 10 (9.982) out of 10, based on 11 reviews in the last 2 years. Over all time Queens View Harbour Care Home has 53 reviews.

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Review from Gordon G (Son-in-law of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been a resident since September 2021, I have seen nothing but complete care and attention to her needs from the staff, she celebrated her 94th birthday recently and I would like to thank all the staff for making it a wonderful day for her. The home arranged for a high tea to be
held in the private dining room for family and friends to join in the celebrations, we were wined and dined it was a lovely day. Thank you to all staff well done

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Hi Gordan, thank you so much for your lovely review. We really enjoyed organising the celebrations and are very glad that everyone had a great time celebrating. I will pass on your comments to the team. I am sure they will be over the moon with your comments. Thanks again for taking the time to share your experiences of Queens View Harbour. Regards.


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Review from V G (Respite Resident) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to stay at Queens View Harbour in November 2021. My stay has been good, the staff are very good and friendly. Care staff have been very supportive and will often assist me with my hair and makeup. My visitors are always made to feel welcome and staff are always approachable. The laundry service
has been excellent and my clothes are always laundered to a high standard. The nursing staff are always prompt in attending to any needs that I may have. I always enjoy attending the hairdresser and have had my hair highlighted during my stay. I always admire the way that other clients are respected in the home. The environment is a beautiful place to live in and when I return home, I will visit both staff and clients.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Dear V G,
Thank you for your review, we are so happy that you have enjoyed your stay here and have had lots of positive outcomes.
Kindest, Michelle


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Review from Yvonne G (Daughter of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really can't praise Queens View Harbour Care Home enough. Our mum has recently become a resident and the welcome she has received is amazing, everyone is so helpful and caring.
The rooms are beautiful and the lounges, dining rooms, cinema room, and hairdresser are all so beautifully furnished, it's
as if you are in a five-star hotel. The gardens, which are going to be spectacular in the summer, are so well done I can't wait to sit awhile with Mum and enjoy a wee cuppa. I really can't put into words how much I have appreciated the smooth transition for my mum. It's such a relief to know she is being well cared for and everything she could ever need is provided.
We are as a family, so relieved to have found such an amazing place for Mum to live and thank you all for your care and warmth that you have shown our mum. You are an amazing team and a credit to Queens View Harbour Care Home. Many thanks.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Dear Yvonne, thank you for taking the time to let us know how satisfied you have been with the care, services and Mum's admission to Queens View Harbour. I will be sure to share your comments with the teams at our daily huddles. Kindest Regards.


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Review from Margaret G (Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved into the care home in July 2021. My room and view are excellent and very comfortable. I get on well with staff and I feel the standard of care is very good and the staff are friendly. The food can be very good and I rather enjoy the chicken tempura and the puddings are always very good. I also
particularly enjoy the coronation chicken wraps. The staff support me with my visitors and I thoroughly enjoy my visits with my scrabble friend.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Dear Margaret, we are so thrilled that you are enjoying life at Queens View Harbour. It is really a beautiful home and you do have a lovely view from your window. Thank you for taking the time to review your experiences of the care you are receiving her at Queens View Harbour. Kindest Regards.


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Review from Gillian G (Daughter of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since September 2021. Nothing is too much bother for the staff. I have found all levels of care to be of the highest standard. As the home is custom-built, the facilities are excellent. There is a cafe for residents to use with family and friends. My mother gets her hair
done at least once a week. The private dining room was a treat, where on the run-up to Christmas, the family {up to eight}, spent the day with mum. We were wined and dined it was marvellous. The staff go above and beyond to care for the residents and I can't thank them enough for the care and attention my mother receives. My mother calls it her home and is very happy and that's one of the most important things to our family.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Thank you Gillian for sharing your experiences with us. I will ensure that your review is shared with the staff team. We are over the moon that your mother has settled so well and is enjoying the facilities here at Queens View Harbour.
Kindest Regards Michelle Sommerville (Care Home Manager)


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Review from Calum S (Son of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Queens View in November 2021 and the level of care he has had, has totally transformed his quality of life. We visit every day and can see how he has progressed, to the point we can now have him out to the family house, for some time each week. Great staff, well run, patient-centred
care. Thank you!

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Dear Calum, thank you for your lovely feedback. We are all so pleased with your father's progress and would like to thank you, for your kind words and review of our services. Kindest Regards.


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Review from L M (Friend of Resident) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been coming to the home to play scrabble with a friend for several months now. I have always been made welcome by all staff when I have been in and the facilities in the self-service cafe are very good. The environment is friendly, clean and attractive. The rooms on both floors are very comfortable
looking. I have seen positive interaction between staff and service users whenever I have been in. I have also been aware of a variety of different activities arranged and have seen how the cafe area is decorated for special events.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Thank you for sharing your experiences with the team.
Kindest regards


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Review from J D (Daughter of Resident) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been in Queens View Harbour for 4 months now. On admission, he had been in hospital for several weeks and was very ill. All of the Care home staff have been outstanding, working as a team, caring for all the residents. Staff go out of their way to get to know residents and how best to
support them. The environment is beautiful and residents and families are encouraged to make full use of the facilities such as the coffee lounge, bar area, hairdressers etc. We have found meals to be of a high standard with enough choices at each meal to cater for everyone. Dad's laundry is done daily and finished to a high standard. All public areas, bathrooms and bedrooms are thoroughly cleaned daily, making the environment feel like a 5 star hotel. The fact that several staff are commenting directly to Dad and the family about how well he is doing really demonstrates to us how much they genuinely care.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Thank you so much for all your lovely comments. The team will really appreciate these. I am very happy that your father has settled well and is enjoying life at Queens View Harbour. Kindest Regards, Care Home Manager.


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Review from George M (Son of Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into the home last week. It is absolutely beautiful and feels more like a hotel than a care home. Having said that though, even though the building itself is fantastic every single member of staff who I have met have been amazing. The levels of caring from everyone isn't something which
I have experienced before. My mother has been completely transformed in just one week, and that is totally down to the care which she is receiving. The best way to describe it is that she feels like she's on holiday rather than being a "resident". If I was asked to rate the home out of 10 then 10 would be far lower than they deserve. I am unable to currently answer the question about activities though because she is currently isolating.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Dear George, thank you so much for taking the time to review the Care Home. I will share your lovely comments with the team.
Kindest Regards.


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Review from Joan D (Daughter of Resident) published on 12 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happily settled into Queen's View Harbour, having moved in at the end of August. She has been looked after extremely well: her hair is styled at least twice a week and the staff make a fuss of her with manicures and make-up. The standard of accommodation is excellent and the food is
varied, beautifully presented and tasty. She has enjoyed live music shows, afternoon teas and the occasional cocktail. The nursing care is thorough and communication from staff to me is excellent. Primarily though, the care provided by all staff from managers, carers, house-keepers care-assistants and office-staff make this a home from home.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Dear Joan, Thank you for taking the time to give the team your personal feedback of the care and services at Queens View Harbour. I am very pleased that Mum has settled in very well and enjoying the new experience. Kindest Regards, Michelle Somerville. (Care Home Manager)


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Review from Gerry M (Son of Resident) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is as you would expect as a new build. Very tastefully decorated and finished to a high standard both for residents and visitors alike. The staff are extremely attentive and nothing is too much trouble - they are efficient, friendly and very professional. The level of care is exemplary
and the facility is well thought out. The residents are well looked after and the food is of a high standard. This care home has raised the bar for other care homes to aspire to and helps remove the stigma that these types of facilities have come under fire from recently. I know my mother is in safe hands.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Hi Gerry, Thank you for taking the time to share your experiences of Queens View Harbour with the general public. The team are certainly working hard to ensure that positive outcomes are experienced for all our Service Users. Kindest Regards, Michelle Sommerville (Care Home Manager)


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Review from Elizabeth M (Daughter of Resident) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Level of care extremely high. Staff are very competent and friendly. Excellent modern facilities. Food is very good. I have no hesitation recommending this carehome. My mother likes it here very much and it is a comfort to know she is in good hands.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Hi Elizabeth, Thank you for taking the time to review our services, we very much appreciate your comments. Thank you, Michelle Sommerville.


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Review from Jim M (Respite Resident) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are fantastic as is the care home. It is local for us and the standard of staff, cleanliness and furnishings are the best around. The thought that’s gone into the care home is second to none. I would recommend this care home. My mother who suffers from vascular dementia got on fabulous.

Reply from Michelle Somerville, Manager at Queens View Harbour Care Home

Thank you, Jim. We are very happy that your Mother enjoyed her respite stay with us. It was a pleasure to look after her and we look forward to seeing her and the family in November.


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Current Review Score: 10.0 (9.982)

Overview of Review Score

The Review Score of 10 (9.982) out of 10 for Queens View Harbour Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Queens View Harbour Care Home is calculated as follows: ( (129 Excellents x 5) ) ÷ 129 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.982 Points relating to the number of positive Reviews for Queens View Harbour Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 11 Positive Reviews ÷ 11.2 = 0.982

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 26 Oct 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (6)

Michelle

Michelle Somerville

Job Title: Home Manager

Joined: 2021

Michelle Joined the Team at Care Concern Group in 2020 initially being the Care Home Manager at Templeton House Care Home and now heading up the team at the brand new Queens View Harbour Care Home.


Michelle joins the team with 12 years experience in the role of Care Home Manager, taking up her first role as Manager in 2009 within a Care Home in Prestwick and then moving on to a larger service developing a large team of employees and being party to many awards and accolades within her time there.


Michelle trained as a Registered Mental Health Nurse in 1996 at Inverclyde Royal Hospital, then transferring her studies to Ayrshire and Arran in 1998, she Qualified in 1999 and took up post in Care Homes and Acute Psychiatry. In 2004, Michelle continued her work within Forensic Services working and supporting younger adults return to society independently. Starting as Staff Nurse and maturing to Charge Nurse through the years.


Michelle has a wealth of management experience within various Care Homes and Management roles. She is a role model to her staff as she is extremely hardworking and needs reminding to take some downtime, this is something we often laugh about. Michelle is passionate about her role and the care she manages both of Service Users and Staff. Michelle’s knowledge and ability to be creative and think outside the box when it comes to risk assessing is one of her biggest skills and attributes as it gives her a can-do attitude and is this is reflected in the wellbeing of people in her care. In relation to staff, Michelle is keen for development of staff and is encouraging of additional training in order for people to gain new knowledge and skills and develop themselves to their fullest potential, as well as the benefits it brings to enhancing standards of care and practice within the Care Home. Michelle has great expectations for the home and with her drive and determination, I am sure she she will pau Queens View Harbour Care Home on the map.


Janette

Janette Donnelly

Job Title: Clinical Lead

Joined: 2021

Janette brings a wealth of experience to her role at Queens View Harbour. Having started her started her nursing career at Glasgow Northern College of Nursing and Midwifery she later moved to practice in the community as a Community Charge Nurse before making the move to the private sector as a Care Home Manager and managing Care Services. Janette takes an immense amount of pride in ensuring that all of the residents and their families receive the very best in person-centred care.


Kerrie

Kerrie Sturgeon

Job Title: Health & Social Care Lead

Joined: 2021

Kerrie brings extensive experience to Queens View Harbour. Having started her career as a Care Assistant she has progressed to Health & Social Care Lead having gained SVQs Levels 2, 3 & 4 in Health & Social Care. Kerrie is really passionate about delivering excellence in care to all the residents.


Angela

Angela Gillies

Job Title: Home Administrator

Joined: 2021

Angela is often one of the first people you will talk to at the home and she has extensive experience as an administrator as well as having worked as a Care Assistant. This provides Angela with the perfect skill set for her role at Queens View Harbour and she loves getting to know our residents and their families.


Lewis

Lewis Lusk

Job Title: Maintenance

Joined: 2021

Lewis is responsible for the maintenance of Queens View Harbour and brings a wealth of experience to the role ensuring that the home is a perfect setting for all the residents.


Derek

Derek Hart

Job Title: Head Chef

Joined: 2021

Derek joins the team at Queens View Harbour as Head Chef having had a love of working in kitchens from an early age. Derek has worked in a variety of settings including hotels, fine dining restaurants and more recently in care homes.