Alexander House Care Home

Hawkins Road, Exeter EX1 3UW
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9.8 17 Reviews
  • Alexander House Care Home, Exeter
Alexander House Care Home is located in Pinhoe, Exeter and provides first class residential, nursing, dementia and respite care in a luxurious and modern setting for up to 67 residents.

The home has excellent facilities and activities, ensuring each resident can continue to lead a meaningful life. They include a cinema, sensory room, hair and beauty salon as well as a café bar, landscaped gardens and fantastic outside terraces.

Each resident is cared for through a highly personalised approach which takes into account each unique individual's needs and preferences.

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Care Provided by Alexander House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Damon Drummond (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (67)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023

Funding & Fees Guide for Alexander House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,600
    • Self-Funded Residential Dementia Care £1,600 – £1,700
    • Self-Funded Nursing Care £1,700 – £1,800
    • Self-Funded Nursing Dementia Care £1,700 – £1,800
    • RESPITE Self-Funded Residential Care £1,600 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,700 – £1,700
    • RESPITE Self-Funded Nursing Care £1,800 – £1,800
    • RESPITE Self-Funded Nursing Dementia Care £1,800 – £1,800
  • (these prices are only a guideline, please contact Alexander House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Alexander House Care Home opened in January 2023 and is delighted to welcome visitors to the home to view the amazing facilities, meet the team and to discuss your care needs. Appointments are not required.


  • Parking

  • Car parking is available onsite


Alexander House Care Home Reviews (17)

9.8

Alexander House Care Home has a Review Score of 9.8 (9.775) out of 10, based on 17 reviews in the last 2 years. Over all time Alexander House Care Home has 17 reviews.

Overall Experience

  • 16
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Review from Alvan S (Son of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Alexander House have been fantastic, great food fantastic rooms and great facilities. Mum's care has been second to none they have weekly events for the residents it has been amazing, nothing is too much trouble. Lovely caring staff and an amazing chef. The facilities are great I am able
to make Mum drinks in the kitchen on the same floor and the whole caring team works together. It could pass as a five-star hotel, you are free to come and go without hassle.

Reply from Damon Drummond, Home Manager at Alexander House Care Home

Dear Alvan, Thank you for your lovely review. It is our pleasure to have your mum here with us at Alexander House. I am so pleased that you find our facilities great and that our staff are caring. I will pass this on to the team and thank you again for your kind words.


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Review from M B (Daughter of Resident) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been fortunate to find at very short notice a home from home for my lovely mum. The transition from hospital to Alexander House has been amazing, nothing is too much trouble, lovely caring staff and an amazing chef. The facilities are great and the whole caring team working together in care.

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Review from James G (Friend of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend at Alexander House for the first time yesterday (13/06/24) and was pleasantly surprised.
The staff were polite and jovial and all the residents were having a fun time eating, drinking and listening to a singer. I don't know if it is always like this but I can only review on my experience
which was certainly a very good one.

Reply from Amanda Oxley, Home Manager at Alexander House Care Home

Thank you for your lovely review, we also try to ensure that all residents have a fun time daily. Thank you also for your comments about the staff team, I will certainly feed this back to them


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Review from S U (Resident) assisted by family/friend published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant and friendly, lovely atmosphere. Staff work very hard to provide a good service. Staff are very friendly, helpful and hardworking. Room is super, lovely fittings. Food is plentiful and delicious. Opportunity to personalise my room has made it easier to adapt. Activities keep me busy and
help me to make friends. Very good activities coordinator who keeps me busy!

Reply from Jo Needs, Regional Director at Alexander House Care Home

Many thanks for the review, so pleased that you find the activities at the home keep you nice and busy. The rooms are lovely at the home and glad you like it and that you receive a good service.


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Review from J W (Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexander House is a young establishment just over a year old. I arrived in August 2023 when teething troubles were being tackled. There has been a sizeable turnover of staff which meant many of them getting used to individual residents at the same time and vice versa. This situation is now more settled.
The present care staff are first class, under very lively leadership.
Food and drink are plentiful, very well presented with the chefs inventing many different ways of presenting a wide variety of different food. Some of this is linked to various themes arranged by the events organiser, such as national themes.
There are plenty of other events organised mostly in-house, with visiting performers and opportunities for some residents to go out.
The superb rooms are well maintained. Residents can bring some of their own possessions to make the rooms more personal.
Management is not remote contributing to the caring ethos of the home which is an excellent place in which to live.

Reply from Jo Needs, Regional Director at Alexander House Care Home

Many thanks for your lovely feedback, we are so pleased to hear that you find Alexander House an excellent place to live.


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Review from Rosemary T (Daughter of Resident) published on 26 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We chose this home for respite care after reading their glossy brochure and visiting on the official opening day. Made a huge mistake. Incompetent management and an awful experience for my father (retired pharmacist). We made a formal complaint but most facts denied by the management. My father was
attacked twice by another resident on two separate times, during the night or early morning in his bed. The first attack was acknowledged at the time but then later disputed. We asked for evidence of CCTV and electronic door openings into his room but none of this was available apparently and conveniently for the company. Most of our complaints were disputed. My 93-year-old father was very shocked and upset for months and to this day no one has ever enquired after him.

Reply from Jo Needs, Regional Director at Alexander House Care Home

We are sorry to hear that your father did not enjoy his recent stay at Alexander House and can assure you that any incidents raised were thoroughly investigated and discussed with both your father and family members. The care and wellbeing of our residents is at the heart of what we offer and if you would like to discuss your concerns in further detail, please do not hesitate to reach out to the management team. Wishing your father well from the Alexander House Team.


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Review from Simon M (Son of Resident) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been so well looked after by nurses and carers throughout the day and night during the weeks of two respite stays. She has been full of praise for the staff every single day and we have all really enjoyed our visits in such a great environment.
She was not able to join in any activities
so I don't have a personal review, although I could see and sense that these were excellently run and very worthwhile for other residents.
It has been a real relief to know that she was safe and being so well looked after during these much-needed respite visits.
Thank you to everyone at Alexander House Care Home.

Reply from Amanda Oxley, Home Manager at Alexander House Care Home

Thank you so much for your review. We, as a team, are very grateful for all of our reviews. We look forward to seeing you all in the future.


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Review from Celia M (Wife of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was shown around Alexander Care Home as a prospective ‘home from home’.
It was a very detailed tour by an informative member of staff. I was introduced to other staff members.
The facilities and standard of care are second to none.
I was very very impressed. Thank you.

Reply from Amanda Oxley, Home Manager at Alexander House Care Home

Thank you so much for your review. We are very proud of the home and the facilities that we can offer our residents.


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Review from J A (Daughter of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has felt very lonely and trapped in her old home and was determined not to spend another winter there. Mum has changed so much at Alexander House Care Home, she has come alive, she is loving the company and the chitter chatter. The staff teams are so attentive, warm, friendly and caring. Mum has
had quite a few friends and family visit her and they have all commented on how much happier and relaxed Mum is. Mum’s feedback to us:
“can’t fault anything, everyone is so helpful, the food is so varied and is delicious, plus there are always snacks and drinks available in between the main dining times, my room and facilities are wonderful. I love the wide corridors, the informal lounge area, the dining room, cinema, the beautiful garden and the fact there is a private dining room you can book, perfect for when you have a family celebration. I now have such easy access to a Doctor and my medication is taken care of. I am feeling safe, secure, relaxed and not anxious about my future”.

Reply from Amanda Oxley, Home Manager at Alexander House Care Home

Thank you so much for your amazing review, we have enjoyed seeing Mum making her new friends.


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Review from S B (Daughter of Resident) published on 18 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been resident at Alexander House for 2 months now. The care is exceptional. Dad is happy, well fed, has made friends and is socialising a lot. The management team have helped with the difficult transition from an unsuitable former home into gaining confidence with this home. The social activities
are great, and cause loud participation and enjoyment, with families and staff also joining in. I have felt particularly supported by the manager and her front of house team, and the nursing team are excellent with residents. The carers team are so kind to Dad and always have time for a chat with the residents. Housekeeping and catering are also very good and Dad’s en suite room is always spotless (thank you). What else can I say? After a very bad experience elsewhere, Alexander House is a joy to visit, knowing how happy Dad is. I interact with a lot of the residents and they all appear to be happy and are a good group who get on well together.

Reply from Jo Needs, Regional Director at Alexander House Care Home

Thank you for your lovely feedback, we are so thrilled that you feel the care the team provide is exceptional and that your dad is happy at the home making new friends.


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Review from N C (Daughter of Resident) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Alexander House for 3 months now. The home that he was at prior to this was not suitable for someone with advanced dementia, so we were very grateful how quickly the management team sorted out Dad's move to Alexander House.
Alexander House is a lovely home - clean, tidy, beautifully-decorated
and with fantastic facilities.
The staff are professional but friendly with it and they work extremely hard.
Being away from Mum has been a very difficult adjustment for Dad, but the team has looked after him brilliantly. It is a huge relief for us to know that he is safe and being well looked after.
Dad enjoys the meals and there are always plenty of snacks and drinks available in between times too.
There are lots of activities that go on in the home and Dad enjoys sitting out in the lovely garden (when the weather allows) too.
Alexander House is well-positioned in terms of having a shop within walking distance, a bus stop nearby and nice walks around it too.
Thank you.

Reply from Jo Needs, Regional Director at Alexander House Care Home

Thank you so much for the lovely review, we are very fortunate to have a dedicated team at the home lead by a supportive and coaching Manager and Deputy Manager. We are thrilled to hear that your dad is having such a wonderful time at the home.


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Review from Rachel L (Granddaughter of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really wonderful and caring service. Atmosphere is friendly and welcoming.
The staff are so good with my grandad and make his stay a pleasure.
I feel reassured that he is being well looked after and enjoying his later years.

Reply from Amanda Oxley, Home Manager at Alexander House Care Home

Thank you for taking the time to review our beautiful home, it is very much appreciated.


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Review from W S (Daughter of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely beautiful home. Nothing is too much trouble, when looking for a care home for my mum I knew this is where she would want to be. The care staff, nurses and management have all been wonderful and are always on hand should we need anything.

Reply from Amanda Oxley, Home Manager at Alexander House Care Home

Thank you very much for taking the time to leave us such a fantastic review.


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Review from E N (Daughter of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a horrible time, watching your mum's health deteriorate so that she can no longer live by herself but honestly moving her to Alexander House has been the most brilliant journey. I have peace of mind she's looked after 24/7 and she's enjoying the company, the activities and the food. The staff really
care and management goes out of their way to support their residents. I couldn't ask for any more!

Reply from Jo Needs, Regional Director at Alexander House Care Home

Thank you so much for a lovely review of the home and team. We have an amazing management and staff team that really does care for our residents and nothing is ever too much trouble. We are so pleased to hear that the journey you have been on has been a brilliant experience.


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Review from Sarah C (Daughter of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Alexander Care Home at the end of February this year. He was their second patient as this is a new home. He requires nursing care and I find the facilities and care to be outstanding. The staff go out of their way to make sure my dad is comfortable. They are backed up by regular
GP visits. They also have an excellent programme of enrichment activities for residents. I live a long way away but in Alexander Care Home I can rest assured that he is well looked after.

Reply from Amanda Oxley, Home Manager at Alexander House Care Home

Thank you so much for taking the time to write such a lovely review. We really enjoy your father's company.


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Review from Miles M (Son of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I could not be happier with the home we have chosen for our father. Alexander House is brand new and really well-appointed. Clean, modern, light rooms, great common areas and really great staff. Well done to all the team involved.

Reply from Amanda Oxley, Home Manager at Alexander House Care Home

Thank you very much for taking the time to review our care home. We very much enjoy looking after your father and his sense of humour.


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Review from Betty A (Resident) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Felt lost for a few days not knowing the routine. Not a lot of people booked in yet but I got my choice of rooms and the staff tried to get me to mingle. I am on my seventh day and feeling really good. The food is really good. I will be putting on some weight. Tea coffee hot chocolate anytime day or
night, it's no trouble.

Reply from Amanda Oxley, Home Manager at Alexander House Care Home

Thank you so much for your review and we are so happy that you have settled well into your new home. We are also very honoured that you are going to cut our ribbon at the grand opening.


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Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for Alexander House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.775 for Alexander House Care Home is calculated as follows: ( (180 Excellents x 5) + (9 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 200 Ratings = 4.775

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexander House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

10 Bed Vacancies

posted 04 Mar 2025

Offering residential, nursing and dementia care we welcome enquiries to our beautiful, purpose built luxury care home.


Awards / Recognitions (0)

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Meet the Team (7)

Damon

Damon Drummond

Job Title: Home Manager

Joined: 2024

Damon is the Home Manager here at Alexander House. Damon started his working career in sales/account management working in different sectors when he got to a point where he felt he needed to give back to the community, so he began working for the NHS, supporting people with learning disabilities for almost 6 years.


Damon started working in care homes in 2014, which is when he first became a Registered Manager and has worked for Bupa, Gracewell Healthcare and Brighterkind.


Damon has a strong history of turning homes around, engaging staff teams, initiating change and ensuring residents live a meaningful life.


Christine

Christine Collett

Job Title: Deputy Manager

Joined: 2022

Christine has been working in care for 14 years and in this time has achieved her Level 5 Diploma.


Christine is extremely passionate about providing excellence in care and is looking forward to welcoming new residents to the home.


George

George Phippen

Job Title: Home Administrator

Joined: 2023

George is our Home Administrator here at Alexander House. He has forty years of experience working within an administrative capacity, of which ten years have been spent supporting social care teams in local government and charitable organisations. George has a “can do” attitude and is passionate about providing excellent service to the residents, their relatives, and staff.


John

John Cooper

Job Title: Facilities Manager

Joined: 2022

John has joined the team at Alexander House as the Facilities Manager and is responsible for the maintenance and upkeep of the home. John is excited to be looking after a beautiful new home.


Mitch

Mitch Siviter

Job Title: Activities Coordinator

Joined: 2023

Mitch has joined Alexander House as our Activities Co-Ordinator and he is extremely creative and imaginative and is a positive influence on residents, encouraging them to bring out their creative side too. Mitch has run a successful business of his own producing his own bespoke crafts and he is looking forward to including many arts & crafts sessions in his programmes.


Kimberley

Kimberley Langman

Job Title: Kitchen Assistant

Joined: 2023

Kimberley joins the team working in the kitchen and is focusing on becoming a chef. She really enjoys cooking and is looking forward to meeting all of the new residents at Alexander House.


Amanda

Amanda Teague

Job Title: Resident Hairdresser and Nail Technician

Joined: 2022

We are delighted to introduce Amanda Teague from Glitz Hair who has officially joined the Alexander House family as our resident hairdresser and nail technician. Amanda will be visiting the home weekly to ensure that all of our lovely residents have access to her services which will include ladies’ hairdressing, barbering, and nail treatments. It’s the Alexander House way of living; ensuring that all of our residents are looking and feeling they are the very best at all times.


Frequently Asked Questions about Alexander House Care Home

What types of Care is Alexander House Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Alexander House Care Home provide?

Palliative Care & End of Life Care are other types of care provided.

How many Rooms does Alexander House Care Home have?

There are 67 Single Rooms.

What are the Facilities & Services at Alexander House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alexander House Care Home to the centre of Exeter?

3.4 mile(s) as the crow flies, distance by road may be significantly further.