Very calm, welcoming environment. The staff are lovely and helpful!
J H (Daughter of Resident)
They have provided him with the support he needed to relax and come out of his shell.
E W (Granddaughter of Resident)
The staff are wonderful and the care my dad receives is excellent.
D H (Daughter of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Barchester Florence Court Care Home has a Review Score of 9.8 (9.849) out of 10, based on 38 reviews in the last 2 years. Over all time Barchester Florence Court Care Home has 56 reviews.
Review from Pete P (Son of Resident) published on 10 October 2023
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Review from J S (Son of Resident) published on 19 September 2023
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Review from Lindsay G (Daughter of Resident) published on 27 July 2023
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Reply from Home Admin, Home Administrator at Barchester Florence Court Care Home
We have now responded to this complaint, I have phoned the next of kin and apologized that they felt the care we provided was not up to their standard. This resident left Florence Court in October 2022.
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Review from Claire F (Daughter of Resident) published on 13 July 2023
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Review from Margaret W (Respite Resident) assisted by family/friend published on 12 July 2023
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Review from Ilse K (Respite Resident) assisted by family/friend published on 4 July 2023
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Reply from Jacqueline Hampton, General Manager at Barchester Florence Court Care Home
We are so pleased to hear how much you enjoyed your stay with us. Our team all work together to bring all residents the best we can provide and we really appreciate your feedback. I do hope to see you enjoying our home again soon.
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Review from Dorothy M (Respite Resident) published on 29 June 2023
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Review from E C (Granddaughter of Resident) published on 23 June 2023
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Review from A G (Daughter of Resident) published on 11 May 2023
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Reply from Jacqueline Hampton, General Manager at Barchester Florence Court Care Home
Thank you so much for your kind words. Our team work very hard to ensure we can provide the best level of support with all residents and your feedback is very much appreciated.
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Review from Esther H (Daughter of Resident) published on 11 May 2023
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Reply from Jacqueline Hampton, General Manager at Barchester Florence Court Care Home
Thank you for your kind words and we are delighted to know and see just how much your mum has settled in and is enjoying life at Florence Court. The fact that you are all comforted to know she is so settled and welcome is wonderful news.
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Review from F J (Daughter of Resident) published on 1 May 2023
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Review from Jonathon T (Son of Resident) published on 21 April 2023
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Reply from Jacqueline Hampton, General Manager at Barchester Florence Court Care Home
Thank you so much for your kind words and we are thrilled you enjoyed your time at Florence Court.
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Review from Laurie C (Daughter of Resident) published on 21 April 2023
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Reply from Jessica Wooldridge, HSA at Barchester Florence Court Care Home
We are so pleased you had a wonderful time and that everything was so enjoyable. Friends and family are always welcome and we look forward to seeing you all again very soon.
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Review from Maggie F (Daughter of Resident) published on 12 April 2023
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Reply from Jacqui Hampton, General Manager at Barchester Florence Court Care Home
Thank you Maggie, for your kind words. We always love it when we have visitors and it is a pleasure to ensure each and every visitor feels welcome and appreciated. We hope to see you again soon.
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Review from Charlotte W (Granddaughter of Resident) published on 12 April 2023
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Reply from Jacqueline Hampton, General Manager at Barchester Florence Court Care Home
We are so pleased to hear that you enjoyed your time with us and that everything was wonderful. Our team appreciates your comments and we are so happy to know your grandmother is able to celebrate with you.
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Review from Pam T (Daughter-in-law of Resident) published on 12 April 2023
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Reply from Jacqueline Hampton, General Manager at Barchester Florence Court Care Home
Thank you Pam and we are very pleased to know how happy your mum is here with us. We always appreciate kind words and all feedback helps us to continue to deliver the best we can.
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Review from Howard B (Husband of Resident) published on 23 March 2023
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Reply from Jacqueline Hampton, General Manager at Barchester Florence Court Care Home
We are so pleased you found your experiences so calm and smooth. We are delighted you have chosen Florence Court and thank you for your kind comments
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Review from Rosemary C (Respite Resident) published on 21 March 2023
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Reply from Jacqueline Hampton, General Manager at Barchester Florence Court Care Home
It has been and continues to be our honour to support both you and your husband. I am delighted you have chosen Florence Court as your home.
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Review from Jeffrey C (Son-in-law of Resident) published on 20 February 2023
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Reply from Jacqueline Hampton, General Manager at Barchester Florence Court Care Home
Thank you so much for your kind words, they are very much appreciated and we are delighted you chose Florence Court for your mother-in-law's stay.
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Review from Fiona H (Friend of Resident) published on 11 November 2022
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The Review Score of 9.8 (9.849) out of 10 for Barchester Florence Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.849 for Barchester Florence Court Care Home is calculated as follows: ( (397 Excellents x 5) + (39 Goods x 4) + (2 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 445 Ratings = 4.849
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Florence Court Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 37 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Apr 2023
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Job Title: General Manager
Joined: 2021
Hello, My name is Sarah and I am the General Manager at Florence Court Care Home.
I have worked in care for over 20 years, with the last 2 and a half of those being the deputy manager here in Florence Court.
I am extremely proud of the outstanding and fulfilling care that we deliver on a daily basis, enriching the lives of our residents is extremely important and being able to do it in this amazing environment is wonderful.
I was really excited to progress in my career and I have been extremely well supported by Barchester to do this. It brings me great joy to be the manager of such a beautiful home, with an extremely hard-working team. Supporting our residents in this luxury setting is a privilege.
My door is always open and I look forward to continuing to support our residents, families and staff at Florence Court. I am also excited to welcome new families and residents to our beautiful home.
My home life can get very busy with 4 dogs, a cat and 2 children, but I love every minute of it and wouldn't change it for the world.
Job Title: Home Services Advisor
Joined: 2024
Hello, I'm Debora and my main responsibility is to guide residents and their families through the challenging process of selecting a Care Home that best suits their individual needs. I take great pride in ensuring that Florence Court offers the very best choice in terms of Care Options, Activities and Entertainment, Daily Menus, Beautifully appointed rooms and a welcoming, caring and knowledgeable team.
My career began in the Hospitality industry and then expanded into Events, Marketing, Sales and PR. Before joining the team at Barchester's Florence Court I worked within the Health Care Sector since 2002. I look forward to welcoming you to our beautiful home!
My passion outside of work is caring for and showing my dogs. I live in the New Forest with my husband, who shares my fondness for the outdoor life with our dogs, rare breed chickens and multiple fish!
Job Title: Deputy Manager
Joined: 2021
Hi, my name is Louise and I have worked in the care sector for the last 24 years. My background is primarily in dementia care, so I love supporting our Memory Lane Community. I enjoy listening to the residents' stories, sharing their photos and memories, as well as helping to enrich their lives here at Florence Court.
In my spare time, I live a busy family life with my daughter, husband, cats and dogs! I also enjoy socialising with my friends and colleagues from Florence Court as they have become my work family.
Job Title: Administrator
Joined: 2022
Hi, my name is Lisa. I have been in the care industry for 10 years, where I started as a care assistant. After having my daughter in 2015 I could no longer commit to the hours however, I still wanted to work within the care sector so I secured a reception role at Florence Court. Since I joined Barchester I have progressed my career to Administration Assistant and now to Administrator. I am currently studying in my spare time additional business qualifications.
You will still find me in the corridors chatting away with residents and relatives, as I am passionate about providing a positive resident experience and the exceptional care they receive here at Florence Court.
Outside of work, I enjoy spending time with my daughter, my family and friends. I love walking Marley my dog who is a Sprocker.
Job Title: Senior Activities Coordinator
Joined: 2022
Hi, I have been working in the Care Sector for 5 years and started out as a Domestic and Laundry Assistant. As the Activities Coordinator for the past 2 years, I have developed a real passion for Life Enrichment and get a great deal of pleasure in enriching the resident's lives through meaningful activities. I love getting to know the residents and spending time with them to find out what they love to do. Every day is very different and rewarding.
I'm also currently studying to advance my knowledge and career path. I'm very grateful for the support Barchester gave me to enable this.
When I'm not at work I love to travel and visit new places. I also enjoy the time I spend with my cocker spaniel, Cooper.
Job Title: Head Chef
Joined: 2021
I have been a chef for over 35 years. I started my career in hospitality by studying at Highbury College, where I achieved my City & Guilds qualification and a catering diploma.
I left college and went straight to London to work in a high-end restaurant in Knightsbridge. From London, I worked abroad for a few years, including in France, Italy, Switzerland and the Channel Islands.
I accepted the role within Barchester's Florence Court to give myself a better work-life balance after working many years in hospitality.
Job Title: Head of Maintenance
Joined: 2023
Hi, my name is Brad and I am the head of maintenance. I have been a gas engineer for over 20 years and I am now enjoying a new challenge here at Florence Court. The role is so diverse and no day is the same, making the job engaging and satisfying.
Outside work, I enjoy going to the gym, taking part in running events, playing golf and spending time with family and friends
Job Title: Resident Ambassador
Joined: 2024
Eddie, is a valued member of our community and we are thrilled to have him to represent our residents. He is always keen to get involved with helping both staff and residents in daily lives here at the home. This includes gardening, maintenance, activities, he has even written and hosted his own pantomime!
As Resident Ambassador, Eddie serves as a voice for residents in communicating their wishes, suggestions and feedback to our staff members. He makes such a positive impact in our home.
Job Title: Care Community Lead
Joined: 2021
Hello, I'm Sammie and I joined Barchester's Florence Court Care Home when it first opened in 2021. Since I started working in the care sector I have progressed my career and have studied and passed with distinction Level Three Diploma in Adult Care. I love the rewards that my job gives me and supporting our residents within the home to live fully enriched lives, this is an element of the role I feel most proud of.
Job Title: Care Community Lead
Joined: 2021
Hi, my name is Debbie. I started working within the care industry after caring for several family members, in particular my mother who was living with Dementia. This was a true eye-opener into how dementia can change a loved one. This made me determined to share my knowledge and help our residents live happy and fulfilled lives, with a dementia diagnosis.
Job Title: Care Community Lead
Joined: 2022
Hello, my name is Sasha and I am a Care Community Lead. I have worked within the care industry for over 8 years. Spending quality time with our residents is my favourite thing as well as learning about each of their unique stories. I feel very pleased with my career progression within Barchester and am looking forward to continuing to provide our residents with the best possible quality of life.
Job Title: Care Community Lead
Joined: 2021
My name is Deborah, I've been working within the care sector for over 30 years. I have developed a wealth of experience and knowledge. In previous roles, I have been a deputy manager and a registered manager. I joined Barchester's Florence Court in 2021 and I am enjoying being part of such a wonderful team.
Job Title: Dementia Champion
Joined: 2021
My name is Claire and I have worked at Florence Court since it first opened. Memory Lane is my favourite community so I am very proud to be a Dementia Champion. I am an excellent listener and enjoy gaining residents' trust to break down their barriers to help them feel safer at home here at Florence Court.
Job Title: Dementia Champion
Joined: 2022
My name is Karen and although I am fairly new to the care sector it is something I have always wanted to do. I enjoy the type of care that our Memory Lane residents require and am so proud to be their advocate.
Job Title: Head Housekeeper
Joined: 2021
My name is Rebecca, I have been working at Florence Court since the autumn of 2021. I have been a Head Housekeeper for 6 years in other care homes and have worked in all sorts of environments.
I enjoy my job as Head Housekeeper as I love to make a difference in people's lives, especially my residents. Florence Court is a beautiful home and I am very proud to be working here and for the Barchester Group.
Job Title: Hospitality Hostess
Joined: 2021
Hello, my name is Emma and I have worked at Florence Court since 2021. I love seeing our residents laugh and smile and our amazing food is a great way to make everyone happy.
Away from work I really enjoy singing and dancing. In fact, I do that with the residents too!
Job Title: Hairdresser
Joined: 2022
Hi, I'm Heather and I love my time with residents, they always have so much to chat about and it's such a pleasure to do their hair and get to know them all. It is such a social thing to come to the Salon and has a treatment, residents spend most of their time laughing! I am made to feel so welcome.
In my free time, I love to dance and listen to music; I'm getting married in 2025 and I'm being given lots of advice from residents who got married before I was even born.